Pankaj Gupta: Elevating Hospitality Excellence Across IHG Portfolio

Pankaj Gupta: Elevating Hospitality Excellence Across IHG Portfolio

By Nithyakala Neelakandan

Published on April 6, 2024

Crowne Plaza New Delhi Mayur Vihar proudly announces the promotion of Mr. Pankaj Gupta to the esteemed role of Area General Manager within IHG Hotels & Resorts - South West Asia.

In his new capacity, Mr. Gupta will oversee 8 operating and 2 pre-opening hotels, including the role of General Manager at Crowne Plaza New Delhi Mayur Vihar.

With over two decades of experience in hospitality, Mr. Gupta has consistently demonstrated exemplary leadership and operational prowess. As the former General Manager of Crowne Plaza Mayur Vihar, he spearheaded initiatives that led to revenue growth, operational efficiency, and elevated guest satisfaction.

Mr. Gupta expressed his gratitude for the opportunity, emphasizing his vision to leverage market strengths, capitalize on emerging trends, and foster synergies across properties to drive sales & marketing strategies and deliver unparalleled guest experiences. His commitment to excellence has earned him numerous accolades, including recognition as the number 1 in Guest Love within the South West Asia region in 2023 and the GM of the Year 2023 award at the BW Hotelier Awards.

With a career spanning renowned hotel chains such as IHG Hotels & Resorts, Marriott International, and Accor Hotels, Mr. Gupta's leadership journey has been marked by strategic achievements and industry recognition. His dedication to excellence and innovative approach to hospitality make him a true asset to IHG Hotels & Resorts.

As he embarks on this new chapter as Area General Manager, Mr. Gupta's leadership promises to elevate hospitality standards and reinforce IHG's position as a leader in the global hospitality sector.


Thailand's INNSiDE by Meliá Hotel Names Tarek Beheiry General Manager

Thailand's INNSiDE by Meliá Hotel Names Tarek Beheiry General Manager

By Manu Vardhan Kannan

Published on February 23, 2025

Tarek Beheiry, a seasoned hospitality professional with over 20 years of experience across Asia, Africa, and Australasia, has been appointed General Manager of INNSiDE by Meliá Bangkok Sukhumvit. Leading the 208-room hotel, which rises 34 floors above Bangkok's vibrant On Nut district, Beheiry will oversee operations, ensuring a seamless guest experience. The hotel features a stunning transparent infinity pool, a rooftop tapas bar, and co-working spaces, catering to both business and leisure travelers.

This role marks Beheiry’s debut with Spanish hospitality giant Meliá Hotels International, which has been expanding its footprint in Asia. He previously served as Regional General Manager of Ennismore New Zealand and held leadership roles at SO/ Auckland and Mondrian Seoul Itaewon. In Thailand, he managed W Koh Samui and held key positions at Sofitel Bangkok Sukhumvit and Pullman Bangkok Hotel G. His career began with Sofitel across Egypt, Australia, and Singapore before he transitioned to a general management role at Hotel G Singapore in 2017. He holds a Bachelor's degree in Tourism and Hotel Management from Helwan University, Cairo.

“With his extensive experience in lifestyle hotels and resorts, Tarek is a collaborative and dynamic leader. He aligns perfectly with the spirit of INNSiDE by Meliá Bangkok Sukhumvit,” said Ignacio Martin, Managing Director Asia Pacific at Meliá Hotels International.

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Since its launch in July 2023, INNSiDE by Meliá Bangkok Sukhumvit has made a significant impact in the hospitality sector. Beheiry aims to maintain its leading position by focusing on exceptional service, facilities, and unique guest experiences. Part of a global collection of 48 urban and beach hotels, INNSiDE by Meliá is known for its blend of work and leisure experiences. With a strong presence in Southeast Asia, including Kuala Lumpur and Yogyakarta, the brand continues to grow internationally.

For bookings and inquiries, visit melia.com, email reservation.innside.sukhumvit@melia.com.

About Meliá Hotels International: Founded in 1956 in Palma de Mallorca, Spain, Meliá Hotels International operates over 400 hotels across 40+ countries under nine distinct brands. Recognized for its commitment to sustainability and excellence, Meliá is a leading force in the global hospitality industry.

About INNSiDE by Meliá: INNSiDE by Meliá offers a collection of urban and beach hotels catering to modern travelers. Focused on sustainability and unique local experiences, the brand operates in top lifestyle destinations across Europe, Asia, and the Americas. Currently, there are 38 INNSiDE properties worldwide, with further expansion planned.


Meluha The Fern Strengthens Leadership Team with Key Appointments

Meluha The Fern Strengthens Leadership Team with Key Appointments

By Nishang Narayan

Published on February 22, 2025

Meluha The Fern, Mumbai, has reinforced its leadership team with the appointment of Ameet Wagh as Director of Sales and Marketing and Clint Rodrigues as Director of Food & Beverage.

Ameet Wagh, a seasoned sales professional, brings over two decades of experience in the hospitality industry. Before joining Meluha The Fern, he served as Vice President of Sales & Marketing at Fidato Hotels. His career journey began at Sterling Resorts, and he has held key positions with renowned hospitality brands like InterContinental Hotels, Sarovar Hotels, Pride Hotels, and Sun and Sand Hotels. Known for his expertise in revenue management, online sales, and strategic alliances, Wagh has successfully driven room revenues and hotel performance across various segments.

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Clint Rodrigues joins as the Director of Food & Beverage, bringing extensive expertise in F&B operations. He previously worked with Park Inn by Radisson Bournemouth, UK, and has held leadership roles at The Resort (Chalet Hotels Ltd.) and Holiday Inn (IHG Hotels) in Mumbai. Having started his career at JW Marriott Mumbai, Rodrigues has developed strong skills in strategic planning, cost control, and revenue maximisation. In his new role, he will oversee the hotel’s F&B operations, including Tiara, the 24-hour coffee shop; Vandal, the lounge bar; and Parabola.

With these key appointments, Meluha The Fern is set to enhance its guest experience, operational efficiency, and market presence in Mumbai’s hospitality sector.


Conrad Bengaluru Appoints Resham Gupta as Director of Human Resources

Conrad Bengaluru Appoints Resham Gupta as Director of Human Resources

By Nishang Narayan

Published on February 22, 2025

Conrad Bengaluru has appointed Resham Gupta as its new Director of Human Resources. With an extensive career spanning 16 years in the hospitality industry, Gupta brings a deep understanding of talent management, employee engagement, and fostering an inclusive workplace culture.

Gupta’s journey in human resources began as a management trainee at Radisson Alibaug, followed by HR roles at ITC Fortune and Travel Food Services. She then dedicated eight years at Taj Hotels, holding managerial positions and serving as Head of Department (HOD) across two properties. Before joining Conrad Bengaluru, she was associated with ITC Luxury Collection Hotels, where she further refined her leadership and strategic HR expertise.

A People-Centric Leadership Approach

Gupta is known for her transparent and accessible leadership style, focusing on building a work environment where both employees and the organization thrive. She is passionate about fostering inclusivity, well-being, and innovation in HR practices, ensuring that Conrad Bengaluru remains a top employer in the hospitality sector.

"I am thrilled to join Conrad Bengaluru and contribute to an environment where people feel valued, empowered, and motivated. My focus will be on nurturing a culture of inclusivity, well-being, and excellence," said Resham Gupta on her appointment.

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Beyond HR: A Passion for Travel and Mythology

Outside of work, Gupta is an avid traveler who enjoys exploring new cultures. She has a deep interest in mythology and loves reading or listening to podcasts on the subject. A strong advocate for family values, she cherishes time with loved ones and believes in the power of small surprises to strengthen personal and professional relationships.

With her experience and people-first approach, Gupta’s leadership is set to enhance Conrad Bengaluru’s workplace culture, making it a more engaging and dynamic environment for employees.

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