Crowne Plaza New Delhi Mayur Vihar proudly announces the promotion of Mr. Pankaj Gupta to the esteemed role of Area General Manager within IHG Hotels & Resorts - South West Asia.

In his new capacity, Mr. Gupta will oversee 8 operating and 2 pre-opening hotels, including the role of General Manager at Crowne Plaza New Delhi Mayur Vihar.

With over two decades of experience in hospitality, Mr. Gupta has consistently demonstrated exemplary leadership and operational prowess. As the former General Manager of Crowne Plaza Mayur Vihar, he spearheaded initiatives that led to revenue growth, operational efficiency, and elevated guest satisfaction.

Mr. Gupta expressed his gratitude for the opportunity, emphasizing his vision to leverage market strengths, capitalize on emerging trends, and foster synergies across properties to drive sales & marketing strategies and deliver unparalleled guest experiences. His commitment to excellence has earned him numerous accolades, including recognition as the number 1 in Guest Love within the South West Asia region in 2023 and the GM of the Year 2023 award at the BW Hotelier Awards.

With a career spanning renowned hotel chains such as IHG Hotels & Resorts, Marriott International, and Accor Hotels, Mr. Gupta's leadership journey has been marked by strategic achievements and industry recognition. His dedication to excellence and innovative approach to hospitality make him a true asset to IHG Hotels & Resorts.

As he embarks on this new chapter as Area General Manager, Mr. Gupta's leadership promises to elevate hospitality standards and reinforce IHG's position as a leader in the global hospitality sector.