Park Hyatt Chennai Appoints Cruz Jude D’Silva as Rooms Division Manager

Park Hyatt Chennai Appoints Cruz Jude D’Silva as Rooms Division Manager

By Hariharan U

Published on August 19, 2025

Park Hyatt Chennai has announced the appointment of Cruz Jude D’Silva as its new Rooms Division Manager. With over 12 years of experience across leading international hotel brands, Cruz steps into this role with a strong background in operations and leadership.

Before joining Park Hyatt Chennai, Cruz served as Rooms Division Manager at DoubleTree by Hilton, Dubai, where he led operations in Front Office, Housekeeping, Engineering, Hygiene, and Safety for a 326-key property. His earlier role as Front Office Manager at Sofitel Abu Dhabi saw him managing a 40-member team and consistently delivering high service standards.

Cruz’s career also includes overseeing Hilton’s cluster properties such as Al Seef Heritage Hotel, Canopy by Hilton, and Hampton by Hilton, where he was responsible for managing multiple hotels simultaneously. He also held roles at Jumeirah Zabeel Saray and Jumeirah Beach Hotel, Dubai, where he was recognised for guest satisfaction, training, and leadership excellence.

Known for his detail-oriented approach and passion for hospitality, Cruz shared his excitement about the new role, “I’m someone who genuinely loves making people feel welcome and cared for. I believe that a positive attitude and teamwork make all the difference, and I’m always excited to learn and grow while helping guests have memorable experiences”.

Park Hyatt Chennai looks forward to the fresh perspective and energy Cruz will bring, strengthening the hotel’s commitment to providing exceptional guest experiences.

About Park Hyatt Chennai:

 Park Hyatt Chennai, the 44th property in the global Park Hyatt portfolio, is a luxury address featuring 200 rooms and 20 suites. Overlooking the Guindy National Park, the hotel offers understated elegance through its serene interiors, signature dining destinations like The Flying Elephant, Park Brasserie, and Mr. Ong, as well as wellness experiences at Antahpura Spa and the rooftop infinity-edge pool. With bespoke event spaces at The Apartment, the hotel seamlessly blends luxury, nature, and hospitality


Hemant Sharma Appointed Head of Finance at ITC Narmada

Hemant Sharma Appointed Head of Finance at ITC Narmada

By Manu Vardhan Kannan

Published on October 3, 2025

ITC Narmada, a luxury collection hotel in Ahmedabad, has announced the appointment of Hemant Kumar Sharma as the property’s new Head of Finance. Sharma, a cost and management accountant with over 16 years of experience, has held leadership positions across India’s largest conglomerates in hospitality, manufacturing, and financial services.

In his new role at ITC Narmada, Sharma will lead the finance function, ensuring robust governance, efficient financial operations, and compliance with regulatory frameworks. He will also oversee financial planning and analysis, with a focus on enhancing value creation and supporting ITC Narmada’s long-term growth strategy in Ahmedabad’s competitive and diverse market.

Previously, Sharma served as Head of Finance at ITC Hotels Limited, managing internal audits, statutory audits, budgeting, forecasting, and monthly financial statements across multiple functions. He has also worked with Oberoi Hotels & Resorts (EIH Limited), where he managed financial planning, corporate reporting, internal controls, and strategic cost management at both property and group levels.

Commenting on his appointment, Sharma said, “I am delighted to join ITC Narmada at such an exciting stage in its journey. The property has set new benchmarks in luxury and sustainable hospitality in Ahmedabad and Gujarat, and I look forward to contributing to its continued success by strengthening financial stewardship, driving operational efficiencies, and supporting its growth vision.”

Sharma holds a CMA qualification from the Institute of Cost Accountants of India (ICMAI), a Master of Commerce from IGNOU, and a Postgraduate Diploma in Business Administration (Finance) from SCDL Pune. His expertise includes SAP implementation, IFRS integration, and the development of internal controls and standard operating procedures, making him well-equipped to guide ITC Narmada’s finance strategy in alignment with the brand’s premium hospitality standards.


RateGain Appoints Amarpreet Singh as Chief Customer Officer

RateGain Appoints Amarpreet Singh as Chief Customer Officer

By Hariharan U

Published on October 3, 2025

RateGain Travel Technologies Limited (RateGain) has announced the appointment of Amarpreet Singh as its new Chief Customer Officer.

In this role, Singh will lead RateGain’s global customer organisation, working to enhance the client experience by leveraging AI-driven solutions to transform the customer journey, automate support, reduce churn, and create new growth opportunities. He will also focus on building a tech-augmented delivery model designed to ensure seamless implementation, faster onboarding, comprehensive global support, and continuous value realization across RateGain’s platforms.

Partnering closely with Sales, Product, and Engineering teams, Singh will spearhead initiatives to design smarter processes that deliver quicker results and long-term customer loyalty.

With over two decades of experience, Singh has previously held senior leadership roles at Cvent, WNS, and Gwynniebee, where he led global teams and championed technology-driven success. At Cvent, he managed worldwide support, services, and implementation, achieving significant gains in customer satisfaction (CSAT) and Net Promoter Score (NPS).

Commenting on the appointment, Bhanu Chopra, Founder and Managing Director of RateGain, said, “Amarpreet brings deep operational expertise, a strategic mindset, and a passion for delivering value to customers at scale. His leadership will be instrumental as we continue to strengthen our customer organization and leverage AI to deliver more personalized, proactive, and impactful experiences for our partners worldwide.”

This appointment underscores RateGain’s commitment to customer-centric innovation and its focus on harnessing AI to build stronger, more resilient partnerships in the global travel and hospitality technology ecosystem.


Holiday Inn Gurugram Sector 90 Strengthens Leadership with Key Appointments

Holiday Inn Gurugram Sector 90 Strengthens Leadership with Key Appointments

By Hariharan U

Published on October 3, 2025

Holiday Inn Gurugram Sector 90 has strengthened its leadership team with the appointment of two seasoned hospitality professionals – Krishan Kumar as Food & Beverage Manager and Shyam Sunder as Front Office Manager.

Krishan Kumar brings over 15 years of experience in Food & Beverage operations, having worked with prestigious hospitality brands including JW Marriott, The Lalit, Four Points by Sheraton, Sarovar Hotels, and the Radisson Group. His expertise spans both Indian and international markets, including Africa. He has played an important role in several pre-opening hotel projects such as JW Marriott Chandigarh, Sheraton Kochi, and Radisson Red Chandigarh Mohali.

A Hotel Management graduate from Mullana University, Ambala, Krishan also holds a Level 2 certification from the Wine & Spirits Education Trust (WSET), London. Known for his focus on service quality, team development, cost management, and guest engagement, he is now set to lead the hotel’s Food & Beverage operations.

Joining him is Shyam Sunder, who brings over a decade of expertise in Front Office operations, guest relations, and team leadership. His career includes roles at JW Marriott Aerocity New Delhi, Radisson Blu (Delhi Airport and Faridabad), Renaissance Ahmedabad, and Vivanta by Taj, New Delhi Dwarka. He was also part of the pre-opening team at Taj Bangalore.

A graduate from IHM, Shyam is recognised for his skills in budget forecasting, loyalty program management, guest satisfaction, and cross-functional coordination. He has successfully led teams across departments including the gym, spa, and business centres, consistently driving operational excellence.

Welcoming them to the leadership team, Mr. Nitinn Sharma, General Manager, Holiday Inn Gurugram Sector 90, said, “We are delighted to welcome Mr. Krishan Kumar and Mr. Shyam Sunder to the leadership team. Krishan’s deep experience in Food & Beverage operations and pre-opening success, combined with Shyam’s exceptional leadership in Front Office and guest services, strengthens our commitment to excellence. Their expertise, professionalism, and passion for hospitality will undoubtedly help us reach new heights as we continue to grow and enhance the guest experience.”

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