Leadership with Heart at Lyfe Hotels Bhubaneswar

People First, Always: Vaishakh Surendran’s Vision for Lyfe Hotels Bhubaneswar

By Vaishakh Surendran

Published on June 10, 2025

Vaishakh Surendran, the General Manager of Lyfe Hotels & Resorts in Bhubaneswar, brings a rich experience and a people-first philosophy that is redefining the hospitality space in Odisha’s capital. Under his leadership, the hotel is fast becoming a standout in the city’s competitive hospitality scene. With a progressive approach, sustainable practices, and a commitment to nurturing talent, Vaishakh and his team are creating a space where both guests and employees thrive.

We sat down with Vaishakh Surendran to understand the vision behind Lyfe Hotels, the cultural and operational essence of the property, and what sets it apart in the evolving hospitality landscape of Bhubaneswar.

1. What inspired your approach to leading Lyfe Hotels & Resorts in Bhubaneswar, and how do you ensure the property stands out in a competitive hospitality landscape?

“I have worked with various brands and owners during my stint as GM over the last 12 years,” says Vaishakh. “While most focus on improving revenue and profitability, what stood out during my interview with our Chairman Shri Srinibash Sahoo was his emphasis on human capital. He expressed a vision for a hotel with near zero attrition, and that deeply resonated with my personal belief that valuing people is the foundation for long-term success. Happy employees lead to happy guests, and that in turn drives repeat business and profitability.”

Being a relatively new entrant in the Bhubaneswar hospitality scene, Lyfe Hotels has experienced both challenges and milestones. But Vaishakh is confident about their distinctiveness. “Our vision and offerings are designed to align with what modern guests seek—experience-led stays. From our location and unique architecture to stylish rooms and the much-talked-about F&B experience, we’ve set ourselves apart. Notably, our Thai restaurant ‘Sweet Basil’ is the only one in Eastern India to feature an expat chef. At the end of FY 2024–25, we surpassed the topline revenue of many established branded hotels in the city, and that motivates us to aim even higher.”

2. What were some of the key priorities you focused on when you took charge, and how have they shaped the overall guest experience at the hotel?

Vaishakh outlines three key priorities: increasing revenue, optimizing operational efficiency, and improving profitability. “In addition, I’ve always focused on nurturing our People, Product, and Processes,” he shares. “Our Net Promoter Score (NPS) has risen to 85, and we’re targeting 90+. While revenues are strong, we’re continuously identifying areas to improve. Our attrition rate is well within industry standards, and we ensure 100% compliance with all statutory and Environmental Health & Safety (EHS) norms.”

3. Bhubaneswar is a vibrant mix of tradition and progress. How do you blend the city's cultural essence with the contemporary vibe of the Lyfe brand?

“Bhubaneswar is known as the Temple City, but it’s also emerging as a hub for sports, IT, and commercial ventures,” he says. “This blend of the old and new aligns perfectly with our brand ethos. While most hotels follow predictable formats, Lyfe offers something fresh. We bring a contemporary design sensibility and guest experience, while also practicing sustainable tourism rooted in Odisha’s cultural heritage. That’s how we stand out.”

4. How is the property embracing environmentally conscious practices, and what impact have these had on both operations and guest perception?

At Lyfe Hotels, sustainability is more than a buzzword—it’s a core value. “Our brand values are encapsulated in the acronym SPIRIT, where 'S' stands for Sustainability,” Vaishakh explains. “From design to daily operations, every element is conceived to reduce our environmental footprint. We use natural lighting, LED fixtures, motion-sensor-based utilities, solar panels, EV charging stations, paper pens, and an in-house water bottling plant. We avoid single-use plastics and locally source all fruits, vegetables, and meat. These efforts resonate well with our guests and align with global best practices.”

5. What leadership philosophy do you follow to motivate your team and maintain high service standards throughout the hotel?

“I believe in being present on the shop floor,” says Vaishakh. “It helps me get a first-hand feel of the guest experience and staff morale. I interact regularly with guests and team members, and maintain an open-door policy that encourages honest conversations.”

He also focuses on empowering his team through knowledge sharing and skill development. “I conduct regular training sessions based on best practices and my personal experiences. I believe every team member should be empowered to bring out their best. When people feel valued and free to innovate, service quality naturally improves.”

6. What is your long-term vision for Lyfe Hotels & Resorts in this region, and how do you plan to elevate the brand’s presence further?

Vaishakh envisions Lyfe Hotels becoming the preferred hospitality brand for guests, employees, and owners alike. “Rather than replicating a cookie-cutter format, we aim to create unique properties that reflect the spirit of their locations,” he shares. “Each hotel will carry the DNA of Lyfe Bhubaneswar but offer a distinct experience. That’s how we plan to grow—not just in numbers, but in character and guest impact.”

Six Ways to Celebrate the Festive Season the Reserve Way at Phulay Bay, a Ritz-Carlton Reserve

By Author

Published on December 29, 2025

Phulay Bay, a Ritz-Carlton Reserve, invites discerning travellers to celebrate the festive season in an atmosphere of timeless rituals, refined gastronomy, and serene natural beauty along the untouched shores of the Andaman Sea. This year-end, the ultra-luxury retreat presents six thoughtfully curated experiences that blend cultural authenticity, culinary excellence, and meaningful moments of celebration.

The festive journey begins with a sacred traditional Buddhist monk blessing at Sala Srichan, coinciding with Phulay Bay’s 16th anniversary of warm hospitality. As the sun sets over the sea, guests are welcomed with cocktails followed by a special anniversary dinner inspired by the four elements—Earth, Water, Air, and Fire—artfully crafted by Michelin-starred Executive Chef Christian Herrgesell.

Christmas Eve at Phulay Bay is marked by one of the resort’s most enchanting traditions, as Santa arrives by long-tail boat at sunset. The day unfolds with a festive breakfast, engaging children’s workshops, and culminates in an elegant Christmas Eve dinner under the stars at Jampoon, where classic holiday flavours are reimagined with a tropical twist.

On Christmas Day, the celebration continues with “Gifts from the Grove,” a showcase of handcrafted ornaments by local artisans, family-friendly activities, and a vibrant Christmas Buffet and Market Fair on the Pool Lawn. Guests can enjoy gourmet food stations and a lively festive ambience beneath the night sky.

For those seeking an elevated culinary experience, the Intimate Champagne Pairing Evening on 28 December offers an exclusive dinner for just 20 guests at Sala Srichan. A refined four-course menu is paired with exceptional Ruinart champagnes, creating an evening of elegance, artistry, and indulgence.

New Year’s Eve transports guests back in time with “A Night of Siam,” inspired by the era of King Rama VI, when Western elegance merged seamlessly with Siamese grace. The evening features sunset cocktails, a grand gala dinner with cultural performances, and transitions into a beachfront countdown party with live DJ music and fireworks illuminating the Andaman Sea.

As midnight approaches, celebrations move to the sandy shores of Chomtawan Bar, where festive cocktails, energetic music, and a spectacular fireworks display welcome 2026 in signature Phulay Bay style. The festivities conclude on a serene note with a New Year’s Day brunch at Jampoon, followed by the traditional Thai monk offering ceremony, Tak Bat—a meaningful ritual symbolising gratitude, generosity, and new beginnings.

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A First for Indian Hospitality: Taj Exotica Goa and Tata Power Champion Clean Energy Storage

By Author

Published on December 28, 2025

In a landmark step towards sustainable luxury, Taj Exotica Resort & Spa, Goa has partnered with Tata Power to implement one of the most advanced Battery Energy Storage Systems (BESS) in the Indian hospitality sector. This initiative marks Tata Power’s first BESS deployment in the hospitality industry and positions Taj Exotica Goa as the first hotel in India to adopt this pioneering clean energy solution.

With an approximate storage capacity of 2 MW, the BESS project represents a significant milestone in IHCL’s decarbonisation journey under Paathya, aligned with the Tata Group’s Aalingana vision for climate-positive growth. The installation has been executed by Tata Power following detailed technical feasibility studies, with an investment of approximately ₹3.50 crore and projected annual savings of around ₹1.50 crore, while substantially reducing dependence on diesel-based power generation.

Commenting on the initiative, Ms. Sheetal Singh, Area Director – South Goa and General Manager, Taj Exotica Resort & Spa, Goa, said:
“Sustainability is at the core of our ethos at Taj Exotica, Goa. The BESS project is an exemplary step in modernising the way hospitality manages energy. By reducing diesel dependence and enhancing power reliability, we are embracing innovation that directly contributes to a greener, more resilient future for our hotel and our community.”

The system is expected to reduce nearly 2 lakh litres of High-Speed Diesel (HSD) annually, leading to a substantial drop in carbon emissions and operational costs. Beyond financial and environmental benefits, the BESS improves power quality, minimises generator runtime, and significantly lowers air emissions.

Given Taj Exotica Goa’s multi-source power ecosystem, comprising grid supply, diesel generators, and solar energy, a sophisticated interlocking and protection system was jointly developed with Tata Power. This includes automated source prioritisation logic, prevention of backfeed and overload, real-time monitoring, advanced safety cut-offs, thermal and surge protection, emergency shutdown protocols, and manual override operations.

To ensure uninterrupted guest comfort and electrical stability, comprehensive safety simulations and load-bank tests were conducted. The physical installation was completed in mid-November 2025, followed by full-load testing, where the system demonstrated stable discharge curves and precise switching performance.

The engineering team, led by Mr. Athen Chellappa, Area Director Engineering – Goa, carried out extensive simulations of power outage scenarios. These validated automatic diesel generator synchronisation, priority-based charging from solar and grid sources, interlocking accuracy, changeover timings, and internet connectivity critical for cloud-linked operations. The system is further supported by an interactive digital dashboard offering real-time energy flow visibility, battery health diagnostics, predictive maintenance alerts, and detailed historical reports on consumption and savings.

Summarising the impact of the project, Mr. Ranjit Phillipose, Senior Vice President – Operations, IHCL Goa, stated:
“The BESS project at Taj Exotica Resort & Spa, Goa is not just an engineering achievement—it is a defining moment in our sustainability journey. By embracing cutting-edge technology and reducing our reliance on fossil fuels, we are setting new benchmarks for responsible luxury. This initiative reflects our belief that the future of hospitality is clean, resilient, and climate-conscious, and we are proud to pioneer that change.”

With this breakthrough collaboration, Taj Exotica Goa and Tata Power have set a powerful precedent for the Indian hospitality industry, demonstrating how innovation, sustainability, and luxury can seamlessly converge to shape a cleaner and more resilient future.