People First, Always: Vaishakh Surendran’s Vision for Lyfe Hotels Bhubaneswar

People First, Always: Vaishakh Surendran’s Vision for Lyfe Hotels Bhubaneswar

By Vaishakh Surendran

Published on June 10, 2025

Vaishakh Surendran, the General Manager of Lyfe Hotels & Resorts in Bhubaneswar, brings a rich experience and a people-first philosophy that is redefining the hospitality space in Odisha’s capital. Under his leadership, the hotel is fast becoming a standout in the city’s competitive hospitality scene. With a progressive approach, sustainable practices, and a commitment to nurturing talent, Vaishakh and his team are creating a space where both guests and employees thrive.

We sat down with Vaishakh Surendran to understand the vision behind Lyfe Hotels, the cultural and operational essence of the property, and what sets it apart in the evolving hospitality landscape of Bhubaneswar.

1. What inspired your approach to leading Lyfe Hotels & Resorts in Bhubaneswar, and how do you ensure the property stands out in a competitive hospitality landscape?

“I have worked with various brands and owners during my stint as GM over the last 12 years,” says Vaishakh. “While most focus on improving revenue and profitability, what stood out during my interview with our Chairman Shri Srinibash Sahoo was his emphasis on human capital. He expressed a vision for a hotel with near zero attrition, and that deeply resonated with my personal belief that valuing people is the foundation for long-term success. Happy employees lead to happy guests, and that in turn drives repeat business and profitability.”

Being a relatively new entrant in the Bhubaneswar hospitality scene, Lyfe Hotels has experienced both challenges and milestones. But Vaishakh is confident about their distinctiveness. “Our vision and offerings are designed to align with what modern guests seek—experience-led stays. From our location and unique architecture to stylish rooms and the much-talked-about F&B experience, we’ve set ourselves apart. Notably, our Thai restaurant ‘Sweet Basil’ is the only one in Eastern India to feature an expat chef. At the end of FY 2024–25, we surpassed the topline revenue of many established branded hotels in the city, and that motivates us to aim even higher.”

2. What were some of the key priorities you focused on when you took charge, and how have they shaped the overall guest experience at the hotel?

Vaishakh outlines three key priorities: increasing revenue, optimizing operational efficiency, and improving profitability. “In addition, I’ve always focused on nurturing our People, Product, and Processes, he shares. “Our Net Promoter Score (NPS) has risen to 85, and we’re targeting 90+. While revenues are strong, we’re continuously identifying areas to improve. Our attrition rate is well within industry standards, and we ensure 100% compliance with all statutory and Environmental Health & Safety (EHS) norms.”

3. Bhubaneswar is a vibrant mix of tradition and progress. How do you blend the city's cultural essence with the contemporary vibe of the Lyfe brand?

“Bhubaneswar is known as the Temple City, but it’s also emerging as a hub for sports, IT, and commercial ventures,” he says. “This blend of the old and new aligns perfectly with our brand ethos. While most hotels follow predictable formats, Lyfe offers something fresh. We bring a contemporary design sensibility and guest experience, while also practicing sustainable tourism rooted in Odisha’s cultural heritage. That’s how we stand out.”

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4. How is the property embracing environmentally conscious practices, and what impact have these had on both operations and guest perception?

At Lyfe Hotels, sustainability is more than a buzzword—it’s a core value. “Our brand values are encapsulated in the acronym SPIRIT, where 'S' stands for Sustainability,” Vaishakh explains. “From design to daily operations, every element is conceived to reduce our environmental footprint. We use natural lighting, LED fixtures, motion-sensor-based utilities, solar panels, EV charging stations, paper pens, and an in-house water bottling plant. We avoid single-use plastics and locally source all fruits, vegetables, and meat. These efforts resonate well with our guests and align with global best practices.”

5. What leadership philosophy do you follow to motivate your team and maintain high service standards throughout the hotel?

“I believe in being present on the shop floor,” says Vaishakh. “It helps me get a first-hand feel of the guest experience and staff morale. I interact regularly with guests and team members, and maintain an open-door policy that encourages honest conversations.”

He also focuses on empowering his team through knowledge sharing and skill development. “I conduct regular training sessions based on best practices and my personal experiences. I believe every team member should be empowered to bring out their best. When people feel valued and free to innovate, service quality naturally improves.”

6. What is your long-term vision for Lyfe Hotels & Resorts in this region, and how do you plan to elevate the brand’s presence further?

Vaishakh envisions Lyfe Hotels becoming the preferred hospitality brand for guests, employees, and owners alike. “Rather than replicating a cookie-cutter format, we aim to create unique properties that reflect the spirit of their locations,” he shares. “Each hotel will carry the DNA of Lyfe Bhubaneswar but offer a distinct experience. That’s how we plan to grow—not just in numbers, but in character and guest impact.”


Holiday Inn Suites Kuwait Salmiya Marks 20 Years and Is Still Delivering on Every Front

Holiday Inn Suites Kuwait Salmiya Marks 20 Years and Is Still Delivering on Every Front

By Hariharan U

Published on March 16, 2026

Twenty years is a long time in hospitality, and Holiday Inn Suites Kuwait Salmiya has spent every one of them building the kind of reputation that keeps guests coming back. The property recently celebrated its 20th anniversary, and General Manager Saif Edeen Mohamad sat down to talk about what has made the hotel a consistent favourite for extended stay guests, regional visitors, and leisure travellers across two decades.

The hotel sits along Arabian Gulf Road in Salmiya, one of Kuwait's most vibrant commercial and lifestyle districts. Most floors offer panoramic views overlooking the Arabian Gulf, which sets a tone of calm and openness from the moment guests check in. It's a location that works equally well for business travellers who need convenience and leisure guests who want a relaxing base with easy access to the city's best retail, dining, and entertainment destinations.

With 92 studios and apartments across functional studios and spacious two-bedroom suites, the property has always been built with the extended stay guest in mind. Every unit includes a well-appointed workspace and modern amenities designed to recreate the comfort of home, which Mohamad identifies as central to the hotel's identity.

"Our aim remains to create a welcoming environment where guests feel comfortable immediately upon arrival and throughout their stay. We consistently focus on delivering a warm, homely atmosphere reflecting our enduring commitment to genuine hospitality and attentive service."

The dining offering at Holiday Inn Suites Kuwait Salmiya is notably strong for a property of its size. Seven restaurants cover an impressive spread of cuisines including Lebanese, Japanese, Indian, Chinese, and American, making the hotel a genuine dining destination for both residents and outside visitors. It's the kind of variety that keeps extended stay guests from ever feeling like they're eating the same meal twice.

The property also has a fully equipped Edge Fitness Centre for guests looking to maintain their wellness routines during longer stays, a practical touch that matters more than it might seem for those spending weeks rather than days at a property.

From a location standpoint, the hotel scores strongly on convenience. Kuwait International Airport is approximately 20 minutes away. The Avenues Mall and 360 Mall are both nearby, and Kuwait City's business district is easily accessible. Sea views, seaside calm, and city convenience all from the same address is a combination that's hard to beat.

Two decades in, Holiday Inn Suites Kuwait Salmiya clearly knows what it does well and keeps doing it.


Hilton Garden Inn Goa Calangute Is Open and Hilton Now Has Four Properties in Goa

Hilton Garden Inn Goa Calangute Is Open and Hilton Now Has Four Properties in Goa

By Hariharan U

Published on March 16, 2026

Goa has always been one of India's most visited destinations, and Hilton is clearly not done investing in it. The brand has opened Hilton Garden Inn Goa Calangute, marking the Hilton Garden Inn brand's debut in the state and bringing its upscale, reliable hospitality to the heart of North Goa.

Developed in association with Kokra Resort and Spa Private Limited, the hotel sits in the bustling vicinity of Calangute, one of Goa's most popular and energetic tourist hubs known for its beach shacks, water sports, and lively nightlife. The location is also approximately 40 kilometres from both Manohar International Airport and Dabolim International Airport, making arrivals and departures straightforward for both domestic and international travellers.

With this opening, Hilton now operates four properties in Goa alongside Hilton Goa Resort, DoubleTree by Hilton Goa Panaji, and DoubleTree by Hilton Goa Arpora Baga. The brand has also recently signed its first luxury property in the state, Waldorf Astoria Goa, further signalling how seriously it is treating Goa as a long-term market.

Zubin Saxena, Senior Vice President and Regional Head, South Asia at Hilton, explained the thinking behind the launch. "Goa continues to stand out as one of India's most sought-after leisure markets. The debut of Hilton Garden Inn allows us to introduce an approachable upscale offering for guests who want the reliability of an international, high-quality brand without compromising on service. This opening reflects how our portfolio in India is growing strategically in response to the dynamic needs of business and leisure travelers."

The hotel has 116 well-appointed guest rooms including accessible rooms and suites, each with comfortable bedding, functional workspaces, complimentary Wi-Fi, and smart TVs. For dining, the lobby-level and ToGo counter offers freshly prepared light bites and indulgent treats around the clock, while Together and Co., the rooftop all-day dining restaurant and bar, delivers an elevated experience with alfresco seating, an infinity pool, and panoramic ocean views. A 24-hour fitness centre and Aurea, a 768 sq ft meeting room, round out the facilities for both leisure and business guests.

Parveen Kokra, Chairman of Kokra Resort and Spa Private Limited, added context on why Calangute was the right location. "Calangute sits at the centre of Goa's tourism and leisure landscape, attracting a diverse mix of travelers year-round. We saw a clear opportunity for a globally recognized, elevated hospitality brand in this location. With Hilton's global expertise and our local insight, Hilton Garden Inn Goa Calangute is set to deliver an internationally benchmarked hospitality experience that complements the evolving needs of the destination."

Hilton Honors members booking a minimum three-night stay can earn 5,000 Honors points on reservations made until 19th May 2026. Guests booking directly through Hilton's preferred channels also enjoy member-exclusive discounts and complimentary standard Wi-Fi.


Fusion Opens Grand Royal Riverside Hue and It Looks Like One of Vietnam's Most Beautiful New Hotels

Fusion Opens Grand Royal Riverside Hue and It Looks Like One of Vietnam's Most Beautiful New Hotels

By Hariharan U

Published on March 13, 2026

There are cities where history is a backdrop. And then there's Hue, where history is the whole point. It's a city that carries the weight of Vietnam's imperial past in its temples, its river, and its streets, and it demands a certain kind of hospitality in return. Fusion's newest property, Grand Royal Riverside Hue, seems to understand that perfectly.

The hotel opened on March 14th on the southern bank of the Huong River, right next to the iconic Truong Tien Bridge, in the heart of the UNESCO-recognized heritage landscape that defines Hue's identity. It's a location that doesn't just come with a great view. It comes with a story.

The property has 161 guestrooms spread across two towers, and the entire design concept is built around an idea called "A Tale of Two Times," blending the elegance of Hue's imperial past with the comfort and vibrancy of the present. The Huong River isn't just a backdrop here. It's the narrative thread that runs through the hotel's design, guest experience, and overall character.

Architecturally, the hotel draws from Indochine elegance, a style born out of the cultural exchange that shaped Hue's unique identity. Natural wood, locally inspired materials, and jade-toned interiors create a setting that feels calm and considered. It's a space that pays genuine homage to the city it sits in, without feeling like a museum.

Ms. Ha Tran, General Manager of the hotel, captured the intent well. "With Grand Royal Riverside Hue, we are proud to introduce a riverside retreat that honors the city's cultural legacy while embracing Fusion's wellness-led hospitality. From design inspired by the Huong River to Sả Spa and Wellness and thoughtfully curated dining experiences, our goal is to offer guests a refined stay that feels unmistakably Hue, calm, restorative and deeply connected to place."

Christopher Hur, CEO of Fusion Hotel Group, was equally direct about why Hue was a deliberate choice. "Hue is one of those rare cities where history isn't backdrop, it's the whole point. Opening here is a deliberate move: it rounds out our Vietnam portfolio in a destination that demands authenticity. We're not just adding keys; we're planting a flag at a moment when travelers are increasingly seeking meaning alongside comfort."

The hotel's food and wellness offerings are strong. Jade and Ginger Restaurant serves a daily breakfast buffet and all-day dining with authentic Vietnamese flavours including bun bo Hue, pho, and banh mi, alongside Hue specialties and selected European dishes. The Amber Lounge shifts from a tranquil daytime cafe serving artisanal teas and coffee to an elegant evening bar presenting curated wines, signature cocktails, and premium spirits.

On the wellness side, Fusion stays true to its core brand identity with Sả Spa (lemongrass) and Wellness, featuring four treatment rooms staffed by experienced therapists using locally sourced herbs and natural essential oils. A fitness centre, steam room, and skincare services round out a genuinely holistic wellness experience.

For events and corporate guests, the hotel has meeting and MICE facilities with a capacity of up to 370 guests, supported by flexible co-working spaces, lounges, and reception areas.

Room rates start from USD 130 per night, inclusive of breakfast for two. The hotel is currently offering 25% off stays until 31st May 2026 for direct bookings at fusion-collection.com/grandroyalriversidehue.

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