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By Vaishakh Surendran
Published on June 10, 2025
Vaishakh Surendran, the General Manager of Lyfe Hotels & Resorts in Bhubaneswar, brings a rich experience and a people-first philosophy that is redefining the hospitality space in Odisha’s capital. Under his leadership, the hotel is fast becoming a standout in the city’s competitive hospitality scene. With a progressive approach, sustainable practices, and a commitment to nurturing talent, Vaishakh and his team are creating a space where both guests and employees thrive.
We sat down with Vaishakh Surendran to understand the vision behind Lyfe Hotels, the cultural and operational essence of the property, and what sets it apart in the evolving hospitality landscape of Bhubaneswar.
1. What inspired your approach to leading Lyfe Hotels & Resorts in Bhubaneswar, and how do you ensure the property stands out in a competitive hospitality landscape?
“I have worked with various brands and owners during my stint as GM over the last 12 years,” says Vaishakh. “While most focus on improving revenue and profitability, what stood out during my interview with our Chairman Shri Srinibash Sahoo was his emphasis on human capital. He expressed a vision for a hotel with near zero attrition, and that deeply resonated with my personal belief that valuing people is the foundation for long-term success. Happy employees lead to happy guests, and that in turn drives repeat business and profitability.”
Being a relatively new entrant in the Bhubaneswar hospitality scene, Lyfe Hotels has experienced both challenges and milestones. But Vaishakh is confident about their distinctiveness. “Our vision and offerings are designed to align with what modern guests seek—experience-led stays. From our location and unique architecture to stylish rooms and the much-talked-about F&B experience, we’ve set ourselves apart. Notably, our Thai restaurant ‘Sweet Basil’ is the only one in Eastern India to feature an expat chef. At the end of FY 2024–25, we surpassed the topline revenue of many established branded hotels in the city, and that motivates us to aim even higher.”
2. What were some of the key priorities you focused on when you took charge, and how have they shaped the overall guest experience at the hotel?
Vaishakh outlines three key priorities: increasing revenue, optimizing operational efficiency, and improving profitability. “In addition, I’ve always focused on nurturing our People, Product, and Processes,” he shares. “Our Net Promoter Score (NPS) has risen to 85, and we’re targeting 90+. While revenues are strong, we’re continuously identifying areas to improve. Our attrition rate is well within industry standards, and we ensure 100% compliance with all statutory and Environmental Health & Safety (EHS) norms.”
3. Bhubaneswar is a vibrant mix of tradition and progress. How do you blend the city's cultural essence with the contemporary vibe of the Lyfe brand?
“Bhubaneswar is known as the Temple City, but it’s also emerging as a hub for sports, IT, and commercial ventures,” he says. “This blend of the old and new aligns perfectly with our brand ethos. While most hotels follow predictable formats, Lyfe offers something fresh. We bring a contemporary design sensibility and guest experience, while also practicing sustainable tourism rooted in Odisha’s cultural heritage. That’s how we stand out.”
4. How is the property embracing environmentally conscious practices, and what impact have these had on both operations and guest perception?
At Lyfe Hotels, sustainability is more than a buzzword—it’s a core value. “Our brand values are encapsulated in the acronym SPIRIT, where 'S' stands for Sustainability,” Vaishakh explains. “From design to daily operations, every element is conceived to reduce our environmental footprint. We use natural lighting, LED fixtures, motion-sensor-based utilities, solar panels, EV charging stations, paper pens, and an in-house water bottling plant. We avoid single-use plastics and locally source all fruits, vegetables, and meat. These efforts resonate well with our guests and align with global best practices.”
5. What leadership philosophy do you follow to motivate your team and maintain high service standards throughout the hotel?
“I believe in being present on the shop floor,” says Vaishakh. “It helps me get a first-hand feel of the guest experience and staff morale. I interact regularly with guests and team members, and maintain an open-door policy that encourages honest conversations.”
He also focuses on empowering his team through knowledge sharing and skill development. “I conduct regular training sessions based on best practices and my personal experiences. I believe every team member should be empowered to bring out their best. When people feel valued and free to innovate, service quality naturally improves.”
6. What is your long-term vision for Lyfe Hotels & Resorts in this region, and how do you plan to elevate the brand’s presence further?
Vaishakh envisions Lyfe Hotels becoming the preferred hospitality brand for guests, employees, and owners alike. “Rather than replicating a cookie-cutter format, we aim to create unique properties that reflect the spirit of their locations,” he shares. “Each hotel will carry the DNA of Lyfe Bhubaneswar but offer a distinct experience. That’s how we plan to grow—not just in numbers, but in character and guest impact.”
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By Nishang Narayan
Published on July 20, 2025
LaRiSa Hotels and Resorts has signed a hotel management agreement for a new resort in Palampur, Himachal Pradesh. Scheduled to open in early 2026, this will be LaRiSa’s fifth property in the state and marks a significant step in the brand’s regional growth strategy.
Developed in collaboration with Grassmere Resorts, the upcoming resort spans 2.5 acres in the scenic Kangra Valley. It will feature 20 rooms and suites, each offering private balconies with views of either Palampur city or the majestic Dhauladhar range. Room sizes will range between 400 and 850 sq. ft.
The property will be equipped with an infinity pool overlooking the Himalayas, a spa with therapy rooms and steam facilities, and curated farm-to-table culinary experiences. Landscaped gardens, a fruit and herb garden, and a peaceful fish pond will further enhance the tranquil vibe of the retreat.
“Palampur in Kangra Valley is witnessing a notable surge in tourism,” said Priya Thakur, Director, LaRiSa Hotels and Resorts. “With the signing of LaRiSa Resort, Palampur, we are strengthening our offering in Himachal Pradesh through this collaboration with the Sandhu family.”
Achint Kaur Sandhu, Partner at Grassmere Resorts, added, “With this partnership we hope to cater to travellers seeking a premium stay experience that has been lacking in this destination.”
Strategically located, the resort will offer easy access to popular attractions such as Neugal Khad, Andretta Artist Village, Saurabh Van Vihar, and Tashi Jong Monastery. It is situated 9 km from Palampur Railway Station and 45 km from Kangra Airport, ensuring good connectivity for visitors.
Wyndham Hotels & Resorts has announced the signing of a new upscale property in Ayodhya—Ramada Plaza by Wyndham Ayodhya Masodha, in partnership with M/s Anuprit Solutions Private Limited. This greenfield project, featuring 120 guest rooms, is expected to open its doors by 2028.
The upcoming hotel will offer a full suite of premium amenities including an all-day dining restaurant, expansive banquet and meeting spaces, a spa, swimming pool, and other upscale facilities to cater to both domestic and international guests. Currently in the advanced planning phase, the development signals Wyndham’s growing confidence in India’s Tier-2 markets.
Aqeel Ahmed, Director of M/s Anuprit Solutions Pvt. Ltd., stated,
“It is a privilege to bring the globally respected Ramada Plaza brand to Ayodhya in partnership with Wyndham Hotels & Resorts. With Ayodhya evolving into a major religious and cultural destination, we aim to provide world-class accommodation and service that reflects both the city's deep heritage and its modern growth story.”
Rahool Macarius, Market Managing Director – Eurasia, Wyndham Hotels & Resorts, added,
“With Ayodhya emerging as a sought-after pilgrimage and cultural hub, this new signing represents our continued investment in high-potential markets. This marks our second hotel signing in the city – a reflection of our belief in Ayodhya’s growth trajectory and our intent to deliver exceptional stays where tradition and hospitality meet.”
This project reinforces Wyndham’s commitment to strengthening its presence in India, particularly in emerging religious tourism and leisure markets. With Ayodhya experiencing a surge in infrastructural and spiritual tourism investment, the Ramada Plaza is set to elevate the hospitality experience for visitors from around the world.
By Manu Vardhan Kannan
Published on July 19, 2025
Hyatt has launched its much-anticipated Member Day offer for the Indian and Southwest Asian markets, bringing exclusive savings and added benefits to World of Hyatt loyalty program members. This special initiative reinforces Hyatt’s commitment to rewarding its loyal customers with meaningful and memorable travel experiences.
Starting July 18, 2025, and continuing through December 18, 2025, World of Hyatt members can unlock 18% off on bookings made on the 18th of each month. This offer is valid at participating Hyatt hotels across India and Southwest Asia, for stays completed within 30 days of booking.
In addition to the savings, members will also enjoy double Bonus Points and complimentary breakfast for two, making the offer even more valuable for both business and leisure travellers.
“Everything we do is rooted in caring for our members. This exclusive offer allows members to save on trips while enjoying unforgettable stays and enriching experiences at our properties across India and Southwest Asia,” said Kadmbini Mittal, RVP – Commercial, India & Southwest Asia at Hyatt Hotels Corporation.
The Member Day offer reflects Hyatt’s continued efforts to deliver flexibility, value, and personalized service to its growing community of loyalty members. To redeem the offer, members can book their stay via hyatt.com/swamembersday or through the World of Hyatt app.
New guests can also join the World of Hyatt program for free to become eligible for this exclusive benefit and start enjoying a more rewarding way to travel.
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