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By Nithyakala Neelakandan
Published on July 16, 2024
Phil Cordell, a seasoned executive with Hilton, is retiring after an impressive 40-year tenure with the company. Hilton has announced that Cordell will transition to an advisory role, starting in July, where he will mentor and coach the Hilton team.
Cordell’s journey with Hilton began in high school as a bellman. His dedication and hard work led him to become the general manager of the second Hampton Hotel in 1983. Over the next two decades, he played a pivotal role in expanding Hilton’s All Suites and Focused Service brands, particularly growing the Hampton by Hilton brand into a global leader with over 2,300 hotels in 29 countries by the end of his tenure.
Cordell was instrumental in launching the first Hampton hotel in China in 2015, showcasing his ability to adapt Hilton’s brand to international markets. His leadership extended beyond Hampton, contributing significantly to the success of other Hilton brands such as Hilton Garden Inn, Embassy Suites, and Homewood Suites.
In his latest role as Global Head of Lifestyle and New Brand Development, Cordell spearheaded the creation and launch of several innovative brands, including Home2 Suites, Tru, Motto, Tempo, and Spark. Notably, Spark achieved the fastest announcement-to-market timeline in Hilton’s history, debuting its first hotel just ten months after the brand was announced.
Cordell’s departure marks the end of an era, but his legacy will continue to influence Hilton’s growth. Kevin Osterhaus, who recently joined Hilton as President of Global Lifestyle Brands, will succeed Cordell. Osterhaus will oversee the development of several Hilton brands, including Canopy by Hilton, Curio Collection by Hilton, Graduate by Hilton, Motto by Hilton, Tapestry Collection by Hilton, and Tempo by Hilton. Osterhaus brings experience from his previous role as President of Graduate Hotels, which Hilton acquired earlier this year.
Beyond brand development, Cordell played a crucial role in establishing the Hilton CleanStay program, which set new standards for cleanliness and safety during the pandemic. This initiative has been widely recognized for enhancing guest confidence and ensuring safe hotel stays.
Chris Silcock, Hilton’s President of Global Brands and Commercial Services, expressed gratitude for Cordell’s contributions in an internal letter: “As Phil transitions into an advisory role, let us take this opportunity to express our gratitude for his exceptional leadership, mentorship, and friendship. His legacy of innovation, growth, and genuine ‘Hamptonality’ service will continue to inspire us for years.”
Cordell’s career at Hilton is a testament to his dedication, innovative spirit, and commitment to excellence. His move to an advisory role will ensure that his experience and insights continue to benefit Hilton as the company evolves and expands.
Image Credit: Getty Images
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By Manu Vardhan Kannan
Published on October 20, 2025
DoubleTree by Hilton Pune - Chinchwad has appointed Kritika Arora as its new human resources manager, marking a return to the hotel where she previously contributed as training executive and assistant manager, HR & Training. With over a decade of experience spanning leading hospitality brands including Hyatt, IHG, Oberoi, and Pride, Arora brings extensive expertise in building strong organisational cultures, fostering employee engagement, and driving talent development.
Before her appointment, Arora served as learning manager at Hyatt, Ahmedabad, where she led talent and training initiatives that enhanced both organisational performance and employee satisfaction. She holds an MBA in Human Resources from Pune University and has undertaken certifications in leadership, train-the-trainer, POSH, and quality assurance.
Commenting on the appointment, Khizer Khan, Hotel Manager at DoubleTree by Hilton Pune - Chinchwad, said:
“We are thrilled to welcome Kritika back to the DoubleTree family. Her proven expertise in HR, coupled with her passion for fostering inclusive and high-performing teams, will play a pivotal role in strengthening our people-first culture.”
Reflecting on her new role, Kritika Arora shared:
“I am excited to return to DoubleTree by Hilton Pune–Chinchwad, a place that has been instrumental in shaping my career. I look forward to building on the hotel’s strong values by creating an environment where people thrive, grow, and deliver exceptional guest experiences.”
With Arora at the helm of HR, the hotel is set to reinforce its commitment to a people-first culture, ensuring team growth and an elevated guest experience across all operations.
Published on October 18, 2025
JW Marriott Mumbai Sahar has announced the appointment of Mariki Sayles as its new Director of Food & Beverage, marking an exciting chapter in the hotel’s culinary evolution. With more than a decade of distinguished international experience spanning India, New York, and beyond, Mariki brings a wealth of expertise and innovation to the role.
An award-winning hospitality professional, Mariki was honoured as Mixologist of the Year by The Times of India and served as a judge at ProWine Mumbai 2024, establishing herself as one of the industry’s most forward-thinking F&B leaders. Her diverse experience includes leading beverage operations for Bastian Hospitality’s iconic venues across India, directing transformative consulting projects nationwide, and contributing to the beverage program at New York’s Michelin-starred Le Bernardin.
Throughout her career, Mariki has been recognised for creating and elevating cutting-edge bar and restaurant concepts that blend operational excellence with creative storytelling, crafting experiences that resonate deeply with guests.
At JW Marriott Mumbai Sahar, she will oversee the hotel’s comprehensive food and beverage operations, driving strategy, innovation, and exceptional guest engagement across its acclaimed dining venues, sophisticated banquet facilities, and signature lounges. This appointment underscores the hotel’s dedication to maintaining its leadership position in Mumbai’s luxury hospitality landscape.
Reflecting on her new role, Mariki Sayles shared,
“JW Marriott is synonymous with international standards of excellence, and I am thrilled to contribute to this legacy at JW Marriott Mumbai Sahar. My vision is to elevate our food and beverage experiences to not only match global benchmarks but also redefine them for the Mumbai market, curating concepts that are innovative, immersive, and unforgettable.”
With her creative vision, meticulous attention to detail, and strategic insight, Mariki’s leadership is set to enhance JW Marriott Mumbai Sahar’s culinary identity, reaffirming its reputation as the Gateway to Mumbai and a true pioneer of hospitality excellence.
GRT Hotels & Resorts has announced the appointment of Vijaya Kumar as the General Manager of Grand Chennai by GRT Hotels, the group’s flagship property. With an illustrious career spanning over three decades, Kumar brings a wealth of expertise in operations, culinary innovation, and sustainable hospitality practices.
Kumar’s promotion to General Manager marks a significant internal advancement within GRT Hotels & Resorts. He previously served as Cluster Director of Food & Beverage, leading operations across Radisson franchise GRT hotels, and has contributed 17 years of dedicated service to the group across multiple properties. His experience also includes tenures with renowned brands such as Taj, ITC, and SRM Hotels.
Passionate about community impact, Kumar has spearheaded initiatives like Chef Amudhupadai, a program to feed underprivileged children, collaborated with local farmers for organic produce, introduced Braille menus and allergen-friendly dining, and trained differently-abled individuals in hospitality and bakery sectors.
Commenting on the appointment, Vikram Cotah, CEO, GRT Hotels & Resorts, said:
“We are delighted to appoint Mr. Vijaya Kumar as General Manager of Grand Chennai by GRT Hotels. His journey reflects our commitment to nurturing talent from within. Beginning his career as a professional chef, he combines culinary creativity with operational insight, equipping him with a deep understanding of guest experience and hospitality operations. Under his stewardship, Grand Chennai will continue to set new benchmarks in guest satisfaction and brand excellence.”
Speaking about his new role, Vijaya Kumar added:
“It is a privilege to lead Grand Chennai by GRT Hotels, the flagship property of a brand that has set benchmarks in Indian hospitality for nearly three decades. My focus will be on crafting meaningful guest experiences, championing sustainability, and creating a destination that truly reflects the essence of GRT Hotels. Together with my team, I look forward to carrying this tradition forward while setting new standards for excellence.”
Kumar holds a diploma in hotel management from IHM Chennai, alongside multiple postgraduate degrees including an MBA in Human Resources, MA in Public Administration, and a Master’s in Tourism Management. He is also certified in ISO 22000, AHLA programs, and is an accredited trainer and auditor.
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