Phulay Bay Launches 12-Month Butler Academy in Partnership with Thaksin University

Phulay Bay Launches 12-Month Butler Academy in Partnership with Thaksin University

By Manu Vardhan Kannan

Published on February 14, 2025

Phulay Bay, a Ritz-Carlton Reserve and one of Thailand’s first MICHELIN three-key hotels, has taken a significant step toward elevating luxury hospitality with the launch of its Phulay Bay Butler Academy. This 12-month immersive training program, developed in partnership with Thaksin University, is designed to shape the next generation of Phulay Bay Butlers, blending expertise with empathy to craft unparalleled guest experiences.

A New Era of Personalized Hospitality

The Phulay Bay Butler Academy aims to provide students with more than just traditional service skills. It prepares them to become local experts, gifted storytellers, wine connoisseurs, gastronomy and mixology specialists, and wellness advisors. Through both classroom education and hands-on training at the resort, apprentices will learn how to curate deeply personalized guest journeys while embodying the warmth and intuition that define world-class hospitality.

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Guiding them through this journey is Khun Yid, Phulay Bay’s Head Butler, who has been with the property since its pre-opening. With an intimate knowledge of Krabi’s hidden gems, he shares his expertise on the region’s untouched islands, culinary secrets, and artisan traditions. He believes that true luxury service is not just about fulfilling requests but about creating lasting memories with thoughtfulness and care.

“For me, creating memories is not just about service. It touches my heart and beautifies my life experience,” says Khun Yid.

Commitment to Excellence and Career Growth

Phulay Bay’s General Manager, Vidya Sagar, emphasizes the importance of people in defining luxury:

“In the world of bespoke service, our Phulay Bay Butlers transcend star ratings, creating deeply personal guest experiences. This academy will ensure the highest level of professionalism at our resort while opening career pathways for young talent in Southern Thailand.”

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With only 14 MICHELIN three-key hotels in Asia, Phulay Bay continues to uphold its position as a sanctuary of indulgence, style, and elegance. The Phulay Bay Butler Academy stands as a testament to its commitment to preserving and enhancing the Ritz-Carlton Reserve experience for years to come.

For more details on Phulay Bay, visit www.ritzcarlton.com/en/hotels/phulay-bay.


Rosetta Hospitality Bags Dual Wins in Tripadvisor’s 2025 Travelers’ Choice Awards

Rosetta Hospitality Bags Dual Wins in Tripadvisor’s 2025 Travelers’ Choice Awards

By Manu Vardhan Kannan

Published on May 9, 2025

It’s a proud moment for Rosetta Hospitality as both of its signature properties, Rosetta Sakleshpur and Elements by Rosetta - Varca, Goa have been named winners of the Tripadvisor Travelers’ Choice Awards 2025, earning spots among the top 10% of hotels worldwide.

This recognition is based entirely on consistent ratings and reviews shared by real guests on Tripadvisor over the past year, making it one of the most trusted awards in the global travel industry.

Celebrating businesses that go above and beyond in delivering exceptional guest experiences, the Travelers’ Choice Awards spotlight those who create lasting impressions and memorable stays. For Rosetta Hospitality, this double win highlights its dedication to thoughtful service, detail-driven design, and culturally rich experiences.

“This dual recognition is a proud milestone for our brand,” said Jai Sreedhar, Joint Managing Director & CEO, Rosetta Hospitality. “It reaffirms our commitment to delivering thoughtfully curated experiences — whether set amidst the expansive coffee plantations of Sakleshpur or in the serene tropical setting of Varca in South Goa.”

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At Rosetta Sakleshpur, guests enjoy serene, nature-immersed stays surrounded by lush coffee estates. In contrast, Elements by Rosetta – Varca offers a modern blend of Goan charm and contemporary comfort, promising warm hospitality near South Goa’s scenic beaches.

Kristen Dalton, President at Tripadvisor, congratulated the brand, stating, “Congratulations to Rosetta Hospitality for this remarkable achievement. Ranking among the top hotels worldwide is a true testament to the trust and appreciation of your guests.”

With this recognition, Rosetta Hospitality continues to strengthen its reputation as a leading name in Indian luxury getaways, offering a unique mix of tranquillity, culture, and impeccable service.


Sterling Strengthens Spiritual Circuit with New Resort at Rudraprayag

Sterling Strengthens Spiritual Circuit with New Resort at Rudraprayag

By Nishang Narayan

Published on May 9, 2025

Sterling Holiday Resorts is deepening its commitment to spiritual tourism with the launch of Sterling Kastoori Rudraprayag, a peaceful yet well-connected Himalayan retreat for pilgrims and travellers alike. This marks Sterling’s 11th property in its spiritual circuit and 7th resort in Uttarakhand, reinforcing its strategic focus on meaningful, immersive travel experiences in sacred destinations.

Located just 2 km from the revered confluence of the Alaknanda and Mandakini rivers, the new resort is perfectly placed on the Badrinath Highway, serving as a base for Char Dham yatris, nature enthusiasts, and adventure seekers heading to treks like Tungnath, Deoriatal, and Chandrashila.

The resort offers a range of thoughtfully designed accommodations—from cozy rooms to elegant suites with private balconies and panoramic valley views. Guests can unwind with pure vegetarian regional cuisine at Vatika, which also offers Jain meals, or grab a comforting sip at Chai & You, the in-house café lounge.

Adding to its appeal, the property includes a banquet hall for up to 60 guests, ideal for intimate retreats, spiritual gatherings, or corporate offsites. With Chopta nearby and excellent road access from Haridwar and Rishikesh, the resort is both serene and convenient.

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“Sterling Kastoori Rudraprayag is a strategic step in our vision to bring transformational travel experiences to destinations rich in spiritual and natural significance,” said Mr. Vikram Lalvani, MD & CEO, Sterling Holiday Resorts.

Shri Mahabeer Singh Panwar, MD of Hotel Kastoori Inn, added, “We’re proud to partner with Sterling. Their guest-first approach ensures that this new resort will set a new benchmark for hospitality in the region.”

With spiritual tourism in India poised for significant growth, Sterling’s expanding portfolio includes destinations like Rishikesh, Haridwar, Guruvayur, Puri, Amritsar, and more. This latest launch further solidifies its leadership in catering to spiritually inclined travellers seeking curated experiences.

About Sterling Holiday Resorts Ltd.

Sterling Holiday Resorts operates across 54 destinations with 62 resorts and over 3,200 operational keys. Its diverse offerings span hills, beaches, jungles, spiritual hubs, heritage spots, and more. A wholly owned subsidiary of Thomas Cook (India) Ltd and part of Fairfax Financial Holdings, Sterling continues to grow its presence in India’s leisure and spiritual tourism space.


Ambica Empire Wins Big with Triple Honours at 2025 Achievers Award

Ambica Empire Wins Big with Triple Honours at 2025 Achievers Award

By Nishang Narayan

Published on May 9, 2025

Ambica Empire, Chennai’s beacon of luxury and excellence, made a powerful mark at the Achievers Award Ceremony 2025, hosted by News7 Channel and the Indian Seafarers Welfare Organisation (ISWOT), by sweeping three major awards—further reinforcing its legacy in the hospitality industry.

The hotel was recognised as the Best Premium Business Hotel of the Year 2025 (4-star facilities). This award stands as a testament to Ambica Empire’s unwavering dedication to top-tier service, comfort, and world-class hospitality—making it a preferred choice for discerning business and leisure travellers alike.

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Adding a personal victory to the occasion, Mr. R. Kalathinathan, General Manager of Hotel Ambica Empire & Ambica Group of Hotels, was awarded the Best Outstanding Performer of the Year 2025. Known for his humble leadership style, decades of expertise, and an unshakeable commitment to service, Mr. Kalathinathan continues to lead the Ambica brand to greater heights. His ability to build a culture of integrity and excellence makes him a true stalwart of the industry.

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Another proud moment came when Ms. R.K. Pushpalatha, Admin Manageress at Hotel Ambica Empire, was honoured with the Woman of Excellence in Hospitality 2025 award. With 25 years of dedicated service, her contribution to the hotel and the wider hospitality industry is both inspiring and invaluable. Known for her coordination skills and support for women empowerment, her motto—“Qualify yourself, aim high, and choose excellence”—continues to inspire the next generation of hospitality professionals.

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The award ceremony was attended by esteemed dignitaries, adding further prestige to the event. Notable guests included Dr. Tamilisai Soundararajan (Former Governor of Telangana & Lt. Governor of Puducherry), Hon’ble Justice Thiru. SK. Krishnan, Dr. K. Venkatesan, Mr. Krishna Kumar R (Advocate & Secretary, Madras High Court Advocate Association), Dr. A. Babu Mailan (Founder & Chairman, ISWOT), Mr. R.M. Ibrahim (Deputy Collector), Dr. C.A. Mohanraj (VP, Tamil Seidhi Vaasipaalargal Sangam & Special Police Warden), and Dr. P. Dhanasekar (MD, DSP Groups), among others.

Under the visionary guidance of Mr. Kalathinathan, who carries over 35 years of experience and multiple industry accolades, and the exceptional dedication of Ms. Pushpalatha, Ambica Empire continues to shine as a leader in Indian hospitality.

This triple recognition celebrates more than just achievements—it’s a reflection of Ambica Empire’s enduring spirit, team excellence, and heartfelt service. As they proudly say:
“Guests who stay with us, always stay with us.”

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