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By Manu Vardhan Kannan
Published on March 21, 2025
In the ever-evolving hospitality industry, where reputation, guest satisfaction, and visibility dictate success, branding has become a cornerstone for businesses to thrive. Praveen Tiwari, Founder of Bizzcom Solutions, emphasizes that while branding covers multiple facets, the role of a Public Relations (PR) agency is central to creating, maintaining, and amplifying a hospitality brand. A strategic PR partner not only helps position a business as a market leader but also builds trust, strengthens guest loyalty, and navigates challenges with confidence.
In today’s competitive landscape, where countless properties compete for attention, having a distinct brand identity is essential. PR agencies help hospitality businesses define their vision, mission, and core values while crafting narratives that resonate with target audiences. For example, a boutique hotel might highlight luxury and exclusivity, whereas a hotel chain may focus on affordability and reliability. Through tailored messaging and impactful campaigns, PR agencies ensure that each brand’s unique character stands out and connects emotionally with guests.
Visibility is another pillar of success, and PR agencies excel in ensuring that hospitality brands are seen by the right audience at the right time. Their strong relationships with journalists, influencers, and bloggers covering travel and hospitality enable them to secure prominent coverage across media platforms. Whether promoting a new hotel opening, announcing a restaurant’s revamped menu, or highlighting a seasonal offer, PR agencies drive awareness and bookings through strategic media outreach. Positive press and social media coverage not only boost a brand’s credibility but also enhance its appeal to potential guests.
Beyond visibility, storytelling plays a key role in forging emotional bonds. PR agencies are experts at creating stories that humanize a brand and build lasting impressions. Whether sharing the history of a heritage hotel or the eco-friendly initiatives of a modern resort, these narratives create emotional connections with guests and inspire loyalty. A luxury resort, for instance, might tell the story of its commitment to environmental conservation, encouraging guests to become advocates for the brand.
In today’s digital age, reputation management is a critical function of PR agencies. A single negative review or online controversy can impact a brand’s image. PR professionals proactively monitor online presence, respond to guest feedback, and ensure a consistent and positive brand voice across platforms. When crises arise—be it a food safety issue or operational disruption—a PR agency’s expertise in crisis communication helps manage situations effectively, preserving trust and helping brands recover stronger.
Guest relationships also benefit significantly from well-executed PR strategies. Through personalized communication, loyalty campaigns, and engagement initiatives like contests or live Q&A sessions, PR agencies cultivate a sense of community around hospitality brands. Recognizing loyal guests, sharing success stories, and offering exclusive promotions foster trust and encourage repeat visits.
Finally, PR agencies deliver measurable results through data-driven approaches. By tracking media coverage, campaign performance, and guest sentiment, they provide actionable insights to optimize branding efforts. In a sector where trust, loyalty, and guest experience define success, partnering with a skilled PR agency is no longer optional—it’s essential.
By entrusting branding, media outreach, and reputation management to experts, hospitality businesses can focus on delivering exceptional guest experiences while building resilient, recognizable brands in a competitive marketplace.
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Published on June 20, 2025
In a bold and spirited collaboration, Ospree Duty-Free and Monkey Shoulder have stirred up excitement across airport terminals with their latest experiential campaign — “Liquid On Lips.” Designed to break the monotony of traditional airport shopping, this activation turned duty-free into a vibrant playground for travelers.
The journey began the moment passengers were chauffeured to the store in Monkey Shoulder-branded buggies, making a bold first impression. On arrival, they were welcomed with a complimentary shot of Monkey Shoulder, setting the tone for an immersive in-store experience.
Inside the Ospree Duty-Free departure outlets, tent cards, branded communication, and voucher distribution helped guide customers through each touchpoint. The business assistance team further enhanced the engagement by educating guests about the activation, ensuring every traveller got the full Monkey Shoulder experience.
Adding to the buzz was a giant mixer truck stationed at the terminal, where a live DJ spun a specially curated Monkey Shoulder playlist. The festive vibe spilled across the space, complemented by exclusive giveaways like branded coasters that added a memorable takeaway for shoppers.
The “Liquid On Lips” campaign is more than just a product promotion—it’s a clever reimagination of how lifestyle brands can create storytelling-led engagement at high-traffic travel hubs. By turning routine shopping into a sensory celebration, Monkey Shoulder and Ospree Duty-Free have successfully tapped into the modern traveler’s desire for experiences over transactions.
A spokesperson from Ospree Duty Free shared, “This collaboration with Monkey Shoulder is truly one-of-a-kind, and we're proud to bring something so fresh and engaging. The DJ setup, the larger-than-life truck, branded golf carts, and the whole Liquid On Lips vibe creates a fun, experiential moment for travellers ensuring to cover each touch point. At Ospree Duty Free, we're always looking to create new ways for travellers to pause, engage, and take back a unique memory, and this one checks all the boxes.”
From interactive buggies and in-store activations to curated music and clever branding, this campaign highlights the rising relevance of experiential travel retail, making "Liquid On Lips" not just an event, but a moment travelers will remember long after takeoff.
Stone Wood Hotels & Resorts recently brought together over 60 travel professionals from across Goa for an exclusive meet-up at its stunning Aralea Beach Resort, Morjim. The scenic gathering set the stage for a meaningful afternoon of connection, collaboration, and conversation—focused on enhancing Goa’s presence as a leading destination for travellers.
Hosted with a blend of relaxed charm and business purpose, the event underscored Stone Wood’s continued commitment to strengthening partnerships within the travel ecosystem. From industry insights to discussions on guest experience enhancement, the meet-up served as a platform for open dialogue and mutual growth.
“We are delighted to have brought together such a vibrant community of travel professionals under one roof,” said Shikhar Kumar, Managing Director of Stone Wood Hotels & Resorts. “This gathering represents our ongoing commitment to building stronger partnerships that will ultimately benefit travelers seeking exceptional experiences in Goa. The enthusiasm and expertise shared by our guests reinforces our belief in the collaborative spirit that drives our industry forward.”
Set against Morjim’s serene shoreline, Aralea Beach Resort offered the perfect venue—providing not only breathtaking views and premium hospitality but also a real-time showcase of what Stone Wood stands for: quality, comfort, and thoughtful service.
Abhijit Dey, Vice President of Stone Wood Hotels & Resorts, added: “The meet-up exemplifies the power of bringing together diverse perspectives from across the travel ecosystem. The insights shared by our esteemed travel agent partners will be invaluable as we continue to innovate and enhance our offerings. These collaborative efforts ensure that we remain at the forefront of delivering seamless and memorable experiences for every guest.”
From immersive conversations to first-hand property experiences, every detail of the event reflected the brand’s guest-first approach and forward-looking vision. As Goa’s tourism landscape continues to evolve, Stone Wood Hotels & Resorts is actively shaping that future—focusing on sustainable growth, stronger collaborations, and exceptional hospitality.
Published on June 19, 2025
The Association of Hospitality Professionals (AHP) is gearing up for the 8th edition of its flagship event, the AHP Hospitality Challenge & Awards 2025, bringing together the best of India’s hospitality talent this July. Known for its nationwide impact and industry relevance, this year’s edition raises the bar once again with a sharp focus on skill development, scale, and inclusivity.
Running from 3rd to 9th July, with the grand awards night on 30th July at The Suryaa, New Delhi, the event offers a dynamic blend of competitions and recognitions across hospitality domains—culinary arts, front office, F&B service, and housekeeping. With over 300 participants, judged by 50 distinguished jury members across 20+ competition categories, the platform reflects the depth and dedication of India’s hospitality sector.
AHP has carefully curated a multi-venue format to provide a professional, real-world setting for each skill category:
Banarsidas Chandiwala Institute of Hotel Management (3–5 July): Culinary Challenges
Indian Hotel Academy (8 July): Front Office Master
Radisson Blu, Paschim Vihar (9 July): Art of Bed Making & Towel Folding
The Suryaa, New Delhi (7 & 30 July): War of Spirits, Table Setting, and Awards Ceremony
Vinod Gulati, President of the AHP Executive Committee, shares: "Hospitality is a deeply human profession. This platform recognises the unseen excellence of those who shape guest experiences every day. It’s their moment to shine."
A cornerstone of the 2025 edition is “Sashakt – Empowering Special Ability Professionals”. This initiative invites specially-abled individuals to participate in the same categories as their peers, without separate judging criteria. By offering equal opportunity and thoughtful accommodations, AHP champions inclusion and celebrates skill over limitations, pushing forward a hospitality culture that’s accessible to all.
From live cooking showdowns and F&B innovation to bed-making artistry, towel folding, and front office simulations, every contest is designed to challenge and celebrate the multidimensional nature of hospitality.
Devipshita Gautam, Founder and General Secretary of AHP, adds:
"This isn’t just a competition—it’s a tribute to intent and craftsmanship. As we host the 8th edition, we reaffirm that hospitality is more than service—it’s a calling, deserving pride and visibility."
The event culminates in a grand recognition ceremony on 30th July, where AHP will present the Hospitality Excellence Awards 2025, Tourism Excellence Awards, and Food Awards. The honours will celebrate individuals and institutions alike—from chefs and housekeepers to boutique hotels and sustainable dining brands—that define excellence in India’s hospitality industry.
As a not-for-profit organisation registered under the Societies Registration Act of 1860, AHP continues to elevate India’s hospitality community through skill competitions, award platforms, training initiatives, and industry collaborations—fueling pride, performance, and progress in one of the world’s most human-centric professions.
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