Puneet Chhatwal Assumes Leadership as FAITH Chairman

Puneet Chhatwal Assumes Leadership as FAITH Chairman

By Author

Published on January 6, 2024

The Federation of Associations in Indian Tourism & Hospitality (FAITH) has appointed Mr. Puneet Chhatwal as their Chairman, succeeding Mr. Nakul Anand, who retired from the HAI Executive Committee, thus relinquishing his FAITH position. The transition, effective immediately, was announced by Mr. Rajiv Mehra, Honorary Secretary of FAITH.

Mr. Chhatwal, also the Managing Director and CEO of IHCL (Indian Hotels Company Limited), brings extensive experience and a profound understanding of the tourism and hospitality industry to his new role. In his capacity as Chairman, he pledges to lead FAITH in becoming a robust policy advocacy body for issues in the sector. "With the backing of all members, I aim to continue FAITH's legacy and contribute to the advancement of the Tourism and Hospitality industry," stated Mr. Chhatwal.

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The Board expressed deep appreciation for Mr. Anand's service and extended best wishes for his future endeavors.

Several national tourism and hotel associations, including HAI, the Association of Domestic Tour Operators of India, and The Federation of Hotels & Restaurant Associations of India, are part of FAITH.

Mr. Chhatwal's appointment as FAITH Chairman aligns with his role as the President of the Hotel Association of India (HAI), to which he was re-elected in 2022. This dual role positions him strategically to advocate for the industry's interests and uphold FAITH's mission.

Looking ahead to 2024, optimism pervades the Indian hotel industry despite global challenges and impending elections. The sector anticipates sustained growth, fueled by niche tourism segments such as religious and spiritual tourism, cruise tourism, and medical tourism. The government's renewed commitment and focus on infrastructure development set the stage for enduring progress.

Mr. Chhatwal's vision, supported by FAITH members, aims to fortify the organization's impact on policy decisions, ensuring a vibrant future for the Indian Tourism and Hospitality industry.


DoubleTree by Hilton Pune–Chinchwad Appoints Kritika Arora as HR Manager

DoubleTree by Hilton Pune–Chinchwad Appoints Kritika Arora as HR Manager

By Manu Vardhan Kannan

Published on October 20, 2025

DoubleTree by Hilton Pune - Chinchwad has appointed Kritika Arora as its new human resources manager, marking a return to the hotel where she previously contributed as training executive and assistant manager, HR & Training. With over a decade of experience spanning leading hospitality brands including Hyatt, IHG, Oberoi, and Pride, Arora brings extensive expertise in building strong organisational cultures, fostering employee engagement, and driving talent development.

Before her appointment, Arora served as learning manager at Hyatt, Ahmedabad, where she led talent and training initiatives that enhanced both organisational performance and employee satisfaction. She holds an MBA in Human Resources from Pune University and has undertaken certifications in leadership, train-the-trainer, POSH, and quality assurance.

Commenting on the appointment, Khizer Khan, Hotel Manager at DoubleTree by Hilton Pune - Chinchwad, said:

“We are thrilled to welcome Kritika back to the DoubleTree family. Her proven expertise in HR, coupled with her passion for fostering inclusive and high-performing teams, will play a pivotal role in strengthening our people-first culture.”

Reflecting on her new role, Kritika Arora shared:

“I am excited to return to DoubleTree by Hilton Pune–Chinchwad, a place that has been instrumental in shaping my career. I look forward to building on the hotel’s strong values by creating an environment where people thrive, grow, and deliver exceptional guest experiences.”

With Arora at the helm of HR, the hotel is set to reinforce its commitment to a people-first culture, ensuring team growth and an elevated guest experience across all operations.


Global F&B Expert Mariki Sayles Joins JW Marriott Mumbai Sahar as Director of Food & Beverage

Global F&B Expert Mariki Sayles Joins JW Marriott Mumbai Sahar as Director of Food & Beverage

By Manu Vardhan Kannan

Published on October 18, 2025

JW Marriott Mumbai Sahar has announced the appointment of Mariki Sayles as its new Director of Food & Beverage, marking an exciting chapter in the hotel’s culinary evolution. With more than a decade of distinguished international experience spanning India, New York, and beyond, Mariki brings a wealth of expertise and innovation to the role.

An award-winning hospitality professional, Mariki was honoured as Mixologist of the Year by The Times of India and served as a judge at ProWine Mumbai 2024, establishing herself as one of the industry’s most forward-thinking F&B leaders. Her diverse experience includes leading beverage operations for Bastian Hospitality’s iconic venues across India, directing transformative consulting projects nationwide, and contributing to the beverage program at New York’s Michelin-starred Le Bernardin.

Throughout her career, Mariki has been recognised for creating and elevating cutting-edge bar and restaurant concepts that blend operational excellence with creative storytelling, crafting experiences that resonate deeply with guests.

At JW Marriott Mumbai Sahar, she will oversee the hotel’s comprehensive food and beverage operations, driving strategy, innovation, and exceptional guest engagement across its acclaimed dining venues, sophisticated banquet facilities, and signature lounges. This appointment underscores the hotel’s dedication to maintaining its leadership position in Mumbai’s luxury hospitality landscape.

Reflecting on her new role, Mariki Sayles shared,

“JW Marriott is synonymous with international standards of excellence, and I am thrilled to contribute to this legacy at JW Marriott Mumbai Sahar. My vision is to elevate our food and beverage experiences to not only match global benchmarks but also redefine them for the Mumbai market, curating concepts that are innovative, immersive, and unforgettable.”

With her creative vision, meticulous attention to detail, and strategic insight, Mariki’s leadership is set to enhance JW Marriott Mumbai Sahar’s culinary identity, reaffirming its reputation as the Gateway to Mumbai and a true pioneer of hospitality excellence.


Grand Chennai by GRT Hotels Appoints Vijaya Kumar as General Manager

Grand Chennai by GRT Hotels Appoints Vijaya Kumar as General Manager

By Manu Vardhan Kannan

Published on October 18, 2025

GRT Hotels & Resorts has announced the appointment of Vijaya Kumar as the General Manager of Grand Chennai by GRT Hotels, the group’s flagship property. With an illustrious career spanning over three decades, Kumar brings a wealth of expertise in operations, culinary innovation, and sustainable hospitality practices.

Kumar’s promotion to General Manager marks a significant internal advancement within GRT Hotels & Resorts. He previously served as Cluster Director of Food & Beverage, leading operations across Radisson franchise GRT hotels, and has contributed 17 years of dedicated service to the group across multiple properties. His experience also includes tenures with renowned brands such as Taj, ITC, and SRM Hotels.

Passionate about community impact, Kumar has spearheaded initiatives like Chef Amudhupadai, a program to feed underprivileged children, collaborated with local farmers for organic produce, introduced Braille menus and allergen-friendly dining, and trained differently-abled individuals in hospitality and bakery sectors.

Commenting on the appointment, Vikram Cotah, CEO, GRT Hotels & Resorts, said:

“We are delighted to appoint Mr. Vijaya Kumar as General Manager of Grand Chennai by GRT Hotels. His journey reflects our commitment to nurturing talent from within. Beginning his career as a professional chef, he combines culinary creativity with operational insight, equipping him with a deep understanding of guest experience and hospitality operations. Under his stewardship, Grand Chennai will continue to set new benchmarks in guest satisfaction and brand excellence.”

Speaking about his new role, Vijaya Kumar added:

“It is a privilege to lead Grand Chennai by GRT Hotels, the flagship property of a brand that has set benchmarks in Indian hospitality for nearly three decades. My focus will be on crafting meaningful guest experiences, championing sustainability, and creating a destination that truly reflects the essence of GRT Hotels. Together with my team, I look forward to carrying this tradition forward while setting new standards for excellence.”

Kumar holds a diploma in hotel management from IHM Chennai, alongside multiple postgraduate degrees including an MBA in Human Resources, MA in Public Administration, and a Master’s in Tourism Management. He is also certified in ISO 22000, AHLA programs, and is an accredited trainer and auditor.

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