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By Author
Published on January 6, 2024
The Federation of Associations in Indian Tourism & Hospitality (FAITH) has appointed Mr. Puneet Chhatwal as their Chairman, succeeding Mr. Nakul Anand, who retired from the HAI Executive Committee, thus relinquishing his FAITH position. The transition, effective immediately, was announced by Mr. Rajiv Mehra, Honorary Secretary of FAITH.
Mr. Chhatwal, also the Managing Director and CEO of IHCL (Indian Hotels Company Limited), brings extensive experience and a profound understanding of the tourism and hospitality industry to his new role. In his capacity as Chairman, he pledges to lead FAITH in becoming a robust policy advocacy body for issues in the sector. "With the backing of all members, I aim to continue FAITH's legacy and contribute to the advancement of the Tourism and Hospitality industry," stated Mr. Chhatwal.
The Board expressed deep appreciation for Mr. Anand's service and extended best wishes for his future endeavors.
Several national tourism and hotel associations, including HAI, the Association of Domestic Tour Operators of India, and The Federation of Hotels & Restaurant Associations of India, are part of FAITH.
Mr. Chhatwal's appointment as FAITH Chairman aligns with his role as the President of the Hotel Association of India (HAI), to which he was re-elected in 2022. This dual role positions him strategically to advocate for the industry's interests and uphold FAITH's mission.
Looking ahead to 2024, optimism pervades the Indian hotel industry despite global challenges and impending elections. The sector anticipates sustained growth, fueled by niche tourism segments such as religious and spiritual tourism, cruise tourism, and medical tourism. The government's renewed commitment and focus on infrastructure development set the stage for enduring progress.
Mr. Chhatwal's vision, supported by FAITH members, aims to fortify the organization's impact on policy decisions, ensuring a vibrant future for the Indian Tourism and Hospitality industry.
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By Manu Vardhan Kannan
Published on February 11, 2025
Novotel Imagicaa, Khopoli, has announced the appointment of Satish Tiwari as its new Housekeeping Manager. With a strong background in hospitality, he will lead housekeeping operations, ensuring top-tier cleanliness, efficiency, and guest satisfaction across the property.
Bringing over 11 years of experience, Satish has honed his skills in team leadership, operational excellence, and service quality. He began his career at Westin Mumbai Garden City (Marriott) and later contributed to Radisson and Sarovar Hotels. In his previous role as Housekeeping Manager at IBIS Mumbai Airport, he successfully implemented effective cleaning protocols and led large teams to enhance operational efficiency.
Excited about his new role, Satish shared, "I’m thrilled to be part of the talented team at Novotel Imagicaa Khopoli. My goal is to ensure the highest level of care, cleanliness, and comfort for our guests."
The Novotel Imagicaa team extends a warm welcome to Satish Tiwari and looks forward to his leadership in upholding the hotel's housekeeping standards.
Park Hyatt Chennai is pleased to announce the promotion of Srinivas Kumar to Director of Sales. Having been a key part of the hotel’s journey for nearly nine years, Srinivas has played a crucial role in shaping its sales strategies and market presence.
With over 12 years of experience in hospitality, he has developed a deep expertise in sales strategy, revenue management, and client engagement. His tenure at Park Hyatt Chennai includes roles such as Associate Director of Sales and Senior Sales Manager, where he successfully built strategic partnerships and drove revenue growth. Before joining Park Hyatt Chennai, Srinivas also contributed to Radisson Blu and The Accord Metropolitan, showcasing his versatility and industry knowledge.
In his new role, Srinivas will spearhead the hotel’s sales operations, focusing on strengthening client relationships, implementing innovative sales strategies, and expanding market reach both domestically and internationally.
Sharing his excitement, Srinivas said, "I am profoundly honored to assume this role. Park Hyatt Chennai has been an extraordinary journey for me, and I am eager to continue contributing to its legacy."
His leadership is expected to further enhance Park Hyatt Chennai’s market position and drive its continued growth.
As part of the global Park Hyatt collection, Park Hyatt Chennai features 200 luxurious guestrooms, including 20 suites, designed for a sophisticated and serene stay. The hotel embraces its natural surroundings, with a tranquil lily pond and views of Guindy National Park enhancing its ambiance.
Dining at Park Hyatt Chennai is an experience in itself, with:
The Flying Elephant – an adventurous culinary journey.
Park Brasserie – a home-style global eatery.
Mr. Ong – the city’s first authentic Singaporean dining venue.
For meetings and events, The Apartment offers unique residential-style event spaces, while Antahpura Spa provides indulgent wellness treatments. Guests can also enjoy a rooftop infinity pool with breathtaking views of Guindy National Park, making Park Hyatt Chennai a sanctuary of elegance and comfort.
Published on February 8, 2025
Park Hyatt Chennai has announced the promotion of Michael Lestourgeon to Director of Operations. With an extensive career spanning nearly two decades in luxury hospitality, Michael has consistently demonstrated a strong operational focus and a deep commitment to service excellence.
Since joining the hotel in 2023 as Director of Sales and Marketing, he has played a key role in strengthening the hotel’s market presence and driving commercial success. In his new role, Michael will oversee hotel operations, working closely with teams to enhance efficiency, elevate service standards, and ensure a seamless guest experience.
Expressing his enthusiasm for the role, Michael said, “I am honored to take on this role and continue contributing to Park Hyatt Chennai’s legacy. This hotel holds a unique place in the city, and I look forward to working alongside our talented teams to further elevate the guest experience and operational excellence.”
Park Hyatt Chennai is the 44th hotel in the global Park Hyatt collection, offering 200 luxurious guestrooms, including 20 suites, designed for sophisticated comfort. The hotel’s serene lily pond, elegant interiors, and proximity to Guindy National Park create a tranquil yet opulent ambiance.
Culinary experiences at the hotel include The Flying Elephant, a bold, multi-sensory dining destination, Park Brasserie, an all-day eatery, and Mr. Ong, Chennai’s first authentic Singaporean restaurant. Guests can also indulge in The Apartment, an experiential meeting and event space, and Antahpura Spa, known for its luxurious treatments. The rooftop infinity pool offers spectacular views of Guindy National Park, providing an unparalleled retreat within the city.
With Michael Lestourgeon at the helm of operations, Park Hyatt Chennai continues its commitment to refined luxury, personalized hospitality, and exceptional guest experiences.
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