Radisson Academy, the learning and development hub of Radisson Hotel Group, is celebrating its fifth anniversary. Since its launch in 2019, Radisson Academy has significantly grown, offering over 2,500 training programs. This milestone highlights Radisson’s commitment to enhancing employee skills and driving business success.

Over the past five years, Radisson Hotel Group has invested heavily in its diverse team across more than 95 countries. The academy’s mission is to create a productive learning environment, equipping team members with the necessary skills and knowledge to excel in their roles and adapt to the ever-evolving market demands. Radisson Academy provides continuous learning opportunities and customized training programs through various platforms, including Radisson Academy Online, Live, On the Job, Virtual, and Certifications.

In 2023, Radisson Academy achieved an impressive milestone, delivering over 1.5 million hours of training through more than 2,500 online, live, and virtual sessions. These programs cover a wide range of skills, from service and business acumen to leadership and hospitality fundamentals. Over the past five years, training completions have increased twenty-sevenfold, with an average rating of 4.8 out of 5 for each session. This has resulted in over 571,000 training completions, with each participant completing an average of 14.7 courses, significantly enhancing their professional skills.

According to Iñigo Capell, Global Chief People and Resources Officer at Radisson Hotel Group, “At Radisson Hotel Group, people remain our most important asset. We live by our cultural ethos of ‘We grow talent; talent grows us.’ Our growing Radisson Academy offering is a vital way to engage and support existing team members professionally and personally, attract new, dynamic team members, and ensure our team members have the necessary tools to build clear, broad, and fast careers.”

In 2019, Radisson Academy established its foundation with three primary training formats: Online, Live, and On the Job. That same year, the academy partnered with Typsy, a leading learning platform in the hospitality sector, to launch the Hospitality Fundamentals—a collection of 1,500 short video tutorials by industry experts, complete with widely recognized certificates. For Radisson Academy Online, the group engaged with business leaders to introduce new specialized training programs covering leadership, people management, hotel operations, and functional skills in areas like M&E, sales, and revenue management.

The following year, as the world adapted to remote learning due to the pandemic, Radisson Academy introduced a fourth channel, Radisson Academy Virtual. This platform quickly became a vital tool for engaging team members through developmental sessions and discussions led by notable external and internal speakers. Since its inception, Radisson Academy Virtual has hosted over 200 sessions and continues to adapt based on employee feedback.

In 2023, Radisson Academy launched its fifth training channel, Radisson Academy Certifications, to further enhance team members’ functional and strategic skills, aiding in career progression. These micro-credentials have been co-developed with experts and are led by the Group’s Leadership and Executive teams. To date, more than 9,000 team members have earned certifications across eight programs. Additionally, in 2022, Radisson launched Accelerate, a career development initiative aimed at preparing selected emerging leaders for general management roles, ensuring a solid leadership succession plan.

Looking ahead, Radisson Academy is committed to expanding its training and development initiatives to meet evolving business needs, equipping team members with essential skills for professional growth, tailored development opportunities, and fostering a strong performance culture that supports career advancement throughout the organization.