Radisson Blu Bengaluru Outer Ring Road has announced the appointment of Ravi Rai as its new General Manager. In his new role, he will oversee all aspects of hotel operations, with a focus on strengthening service standards, enhancing guest experiences, driving operational excellence, and advancing talent development across the property.

With more than 25 years of experience in the hospitality industry, Ravi Rai brings deep expertise across hotel operations, strategic planning, guest engagement, brand development, and business growth. His career spans leadership roles across some of the most respected hospitality brands in India and reflects a strong track record of managing large teams and delivering consistent service excellence.

Prior to joining Radisson Blu Bengaluru Outer Ring Road, Ravi served as General Manager at The Orchid Hotel Mumbai, a well-known eco-conscious five-star hotel recognized for its sustainability-led hospitality practices. His earlier experience includes leadership roles within the Accor Group, where he managed properties such as Novotel Visakhapatnam Varun Beach, Novotel Vijayawada, and The Bheemili Resort Managed by Accor.

He has also held key positions with globally recognized hospitality groups including Hilton, Taj Hotels (IHCL), and Carlson Rezidor. Over the years, Ravi has developed a comprehensive understanding of hotel operations, having worked across F&B, rooms division, and senior leadership roles, enabling him to build well-rounded and performance-driven teams.

Commenting on the appointment, Austin Roach, Managing Director, Radisson Blu Bengaluru Outer Ring Road, said, “Mr Rai brings exactly the kind of leadership this property needs at this point in its journey. His operational track record and ability to integrate sustainability into a hotel’s culture as a genuine business philosophy stood out to us. We are unwavering in our commitment to responsible hospitality, and having someone at the helm who has lived and delivered that commitment instills strong confidence in our future.”

Speaking about his new role, Ravi Rai said, “Joining Radisson Blu Bengaluru Outer Ring Road feels like a natural next step, both professionally and in terms of values. My focus will be on channelling that energy purposefully, building a culture where sustainability is not a talking point but a daily practice owned by every member of the team. We will set clear goals, upskill our people, and raise the bar on responsible hospitality while continuing to deliver the exceptional guest experiences this hotel is known for.”

With his extensive operational background and people-centric leadership approach, Ravi Rai is expected to play a key role in strengthening the hotel’s positioning in Bengaluru’s competitive luxury hospitality market while driving its next phase of growth.