Raffles Grand Hotel d’Angkor has announced the appointment of Jackson Kirkwood-Dowd as its new Director of Rooms. The move is aimed at further strengthening the legendary butler service at the 94-year-old luxury hotel, which continues to be one of the most recognised hospitality landmarks in the region.

Jackson Kirkwood-Dowd joins from Raffles London at The OWO, where he was closely involved in the hotel’s opening and led its Front of House team. The property made a strong debut by entering the World’s 50 Best Hotels in its first year of operations, marking a significant achievement.

In his new role in Cambodia, Kirkwood-Dowd will oversee the entire rooms division while driving the vision of the butler programme. He will also support local experiences under Raffles’ global ‘The Butler Did It’ campaign. The initiative is known for offering personalised and signature experiences shaped around each guest.

At Raffles Grand Hotel d’Angkor, the butler plays a central role in the newly introduced ‘Raffles Angkor Discovery’ stay package. From welcoming guests on arrival to arranging spa appointments, temple passes, afternoon tea, a private bar session, and even transfers within Siem Reap, the butler curates the journey at every step. Here, the butler is not simply a service, but the architect of the entire experience.

“I am thrilled to be continuing my professional journey with Raffles at another iconic property and helping to provide guests with truly one-of-a-kind service that leads to unforgettable moments in this magical and historic city,” Kirkwood-Dowd said.

‘The Butler Did It’ is recognised worldwide for crafting unique experiences across five continents, with a strong focus on uncompromising levels of personalised service delivered by Raffles’ legendary butlers.

“We are delighted to welcome Jackson as our new Director of Rooms, and we look forward to seeing his imprint on our fabled butler programme, which has helped set the global standard for this distinctive hotel service since 1887,” said Raffles Grand Hotel d’Angkor General Manager Joseph Colina.

With this appointment, the hotel aims to further refine its guest experience and continue its legacy of thoughtful and highly personalised hospitality in Siem Reap.