Reflections and Projections: Net Positive Hospitality in 2025

Reflections and Projections: Net Positive Hospitality in 2025

By Manu Vardhan Kannan

Published on January 19, 2025

To mark the beginning of 2025, the World Sustainable Hospitality Alliance is releasing its latest podcast episode, "Reflections and Projections for 2025 – The Net Positive Hospitality Podcast," available now on Spotify. Alongside this, CEO Glenn Mandziuk shares his thought leadership, highlighting the achievements of 2024 and laying out an ambitious roadmap for the coming year.

2024: A Year of Transformative Achievements

Reflecting on 2024, Glenn emphasizes the industry's resilience and its strides in sustainability, innovation, and inclusivity.

  • Universal Sustainability KPIs: A milestone launch at COP29, these metrics provide a framework for measuring environmental performance, including greenhouse gas emissions and waste management.

  • Nature Positive Report: This collaborative guide offers actionable strategies to halt biodiversity loss, developed with UN Tourism and the World Travel and Tourism Council.

  • World Academy for Sustainable Hospitality: A groundbreaking platform, offering tailored sustainability training for hospitality professionals across all departments.

Empowering Through Inclusivity

The first graduation of the Employability Programme in Egypt was a standout moment in 2024. By addressing barriers to workforce participation, this initiative empowered young women, showcasing the industry’s role in fostering equitable growth.

Leading Change in Food Systems

A bold leap in decarbonising food systems was achieved with the Decarbonising Hotel Food Systems report. This collaboration outlined the sector’s ability to cut 70 million metric tons of CO₂ annually through sustainable practices, paving the way for global impact.

Looking Ahead: 2025 Goals

Under the leadership of Chair Daniella Foster, the Alliance is steering its ambitious five-year strategy toward measurable outcomes. Key initiatives for 2025 include:

  • Releasing a comprehensive environmental guidebook and unveiling social KPIs.

  • Scaling the reach of the World Academy for Sustainable Hospitality to foster a global network of sustainability champions.

  • Strengthening partnerships to enhance inclusivity and sustainability in the hospitality industry.

As Glenn Mandziuk puts it, “Progress is only possible when we work together.” By uniting almost 30 new members and partners, the Alliance is driving meaningful change through shared commitment and collaboration.

A Call for Unity

The hospitality industry, long known for bringing people together, is now focused on doing so sustainably, ensuring a thriving future for all. As we step into 2025, the Alliance remains committed to its mission of creating a Net Positive Hospitality landscape.

Visit https://sustainablehospitalityalliance.org/ to learn more about the Alliance’s initiatives for 2025.


District by Zomato Launches Inclusive Dining Toolkit for Restaurants

District by Zomato Launches Inclusive Dining Toolkit for Restaurants

By Manu Vardhan Kannan

Published on June 1, 2026

District by Zomato has launched the Inclusive Dining Toolkit, a first-of-its-kind initiative designed to help restaurants create more accessible and inclusive dining spaces for persons with disabilities (PwDs), senior citizens, pregnant women, and others with accessibility needs.

The toolkit has been developed in collaboration with the Department of Empowerment of Persons with Disabilities, Samarthyam, and The Association of People with Disability. Its development also involved consultations with persons with disabilities, restaurant partners, and accessibility experts to ensure practical and meaningful recommendations.

The initiative aims to help restaurants identify accessibility gaps, make operational improvements, and provide diners with greater visibility into accessibility-related information before they visit. In addition to promoting inclusion, the toolkit highlights how accessible dining spaces can support business growth through increased footfall, repeat visits, and larger group gatherings.

The launch event was attended by Ms. Manmeet Kaur Nanda, Additional Secretary, Department of Empowerment of Persons with Disabilities, who participated as the Chief Guest.

In a message shared during the launch, Shri B. L. Verma, Minister of State, Ministry of Social Justice and Empowerment, said that accessible dining environments are essential for enabling persons with disabilities to participate independently and with dignity in everyday public life. He described the toolkit as a practical resource that can help the hospitality industry build more inclusive spaces.

Ms. Manmeet Kaur Nanda noted that the initiative reflects a broader effort to make public spaces and experiences more accessible. She highlighted that while significant progress has been made through the Rights of Persons with Disabilities Act and the Accessible India Campaign, accessibility and inclusion should become a standard part of infrastructure planning and service delivery across industries.

According to the company, India is home to more than 2.68 crore persons with disabilities, many of whom continue to face challenges while dining out due to inaccessible infrastructure and limited information about accessibility features at restaurants.

During consultations, restaurant operators expressed a willingness to improve accessibility but also highlighted practical challenges, particularly around infrastructure changes in leased properties. The toolkit has been designed to offer actionable recommendations that restaurants can implement within such operational constraints.

Alongside the launch of the toolkit, District by Zomato has also introduced several accessibility-focused features on its platform. These include improved support for screen-reader users, accessibility filters on dining pages, and AI-powered solutions aimed at helping users make more informed dining decisions based on their accessibility requirements.

Through this initiative, District by Zomato aims to encourage greater inclusivity within the hospitality sector while helping restaurants create welcoming experiences for a wider range of guests.


IndiGo and Air India Cut Domestic Flights as Fuel Costs Rise

IndiGo and Air India Cut Domestic Flights as Fuel Costs Rise

By Manu Vardhan Kannan

Published on June 1, 2026

India’s two largest airline groups, IndiGo and Air India, are set to reduce domestic flight operations during the June-August period as rising aviation fuel costs and a weaker rupee continue to put pressure on airline profitability.

According to aviation data analytics agency Cirium, Air India and its low-cost subsidiary Air India Express are expected to operate around 20 per cent fewer domestic flights during June and July. Meanwhile, IndiGo, the country’s largest airline by market share, is likely to reduce its domestic flight operations by 10 to 12 per cent during the same period.

The move comes as airlines face increasing operational expenses driven by elevated global jet fuel prices and currency-related cost pressures. Despite government support measures for the aviation sector, carriers continue to deal with higher input costs that are affecting route planning and capacity deployment.

The reduction in flights is expected to have a direct impact on airfares. Together, IndiGo and Air India account for more than 90 per cent of India’s domestic aviation market. With fewer seats available across several routes, travellers could see ticket prices rise during the peak travel season.

Industry observers note that airlines are balancing demand with profitability, adjusting capacity to manage costs while maintaining operational efficiency. The coming months will be closely watched as carriers respond to fuel price movements and changing market conditions.


DS Group Brings Ben’s Cookies to India with Exclusive Partnership

DS Group Brings Ben’s Cookies to India with Exclusive Partnership

By Hariharan U

Published on May 31, 2026

DS Group has announced an exclusive partnership with British dessert brand Ben’s Cookies, marking the brand’s official entry into the Indian market.

As part of the long-term master franchise agreement, DS Group plans to open up to 10 Ben’s Cookies outlets during the current financial year across Delhi and Mumbai, with the first six to seven stores expected to launch in June and July.

Founded in 1983 at Oxford’s Covered Market, Ben’s Cookies is globally known for its signature chunky and gooey cookies and freshly baked artisanal approach. Through this partnership, the brand aims to introduce its bakery-first retail concept to Indian consumers, focusing on in-store freshness and premium ingredients.

According to the company, the India expansion aligns with the growing demand for premium dessert formats, café-style experiences, and freshly prepared bakery products among urban consumers.

Sanskriti Gupta said the partnership represents an important step in DS Group’s expansion within the premium food retail segment. She added that the company plans to establish eight to ten physical stores across India during the current fiscal year as part of its broader growth strategy.

In addition to standalone retail outlets, Ben’s Cookies products will also be made available through leading food delivery and e-commerce platforms to expand accessibility across key markets.

Speaking about the collaboration, Luke Menezes shared that every Ben’s Cookies boutique in India will feature live-oven baking throughout the day to maintain the brand’s traditional freshness standards.

Alongside its signature cookies, the brand also plans to introduce cookie shakes, coffee offerings, and cookie ice cream sandwiches to the Indian market.

The partnership further reflects the growing appetite for premium dessert and café concepts in India, particularly among younger consumers seeking experiential dining and indulgent bakery offerings.

With its India debut, Ben’s Cookies is expected to strengthen the premium dessert retail landscape while expanding its international footprint through one of the world’s fastest-growing consumer markets.

Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!

Subscribe to Hospitality news e-magazine for free and never miss an issue.

By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.

Advertise With Us

We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.