Revenue Expert Ritu Gupta Joins Sofitel Mumbai BKC in Key Leadership Role

Revenue Expert Ritu Gupta Joins Sofitel Mumbai BKC in Key Leadership Role

By Author

Published on July 2, 2023

Sofitel Mumbai BKC is pleased to welcome Ritu Gupta as the Director of Revenue. With over a decade of relevant experience, Gupta brings strong leadership acumen, exceptional interpersonal skills, and a proficiency in building and nurturing stakeholder experiences. She is known for her ability to formulate tactical plans and implement effective business strategies even in challenging environments.

Gupta's educational background includes a Bachelor of Arts degree from Jai Hind University in Mumbai and a BA Hons in Hotel Management from the Institute of Hotel Management in Aurangabad. She underwent a comprehensive and specialized training program in revenue management through the Taj Management Training Program.

Her career journey began in 2012 at the Taj President Mumbai as a Revenue Executive. She then held positions as Assistant Revenue Manager, learning Cluster Revenue Management for hotels in Karnataka, Tamil Nadu, Kerala, and Coorg. Gupta later served as Revenue Manager at Taj MG Road in Bangalore before becoming the Cluster Revenue Manager for Taj Clubhouse and Vivanta IT Expressway. In these roles, she focused on identifying and resolving revenue-related issues, designing packages for different seasons, implementing tactical pricing and yield management techniques, and maximizing revenue from all channels.

In 2018, Gupta joined Park Hyatt as Director of Revenue, where she led revenue management efforts, developed effective tactics to establish the hotel as a business market leader, and emphasized total inventory controls. She then joined Bestech Hospitality as Head of Revenue, overseeing four hotels under the Radisson Blu/Radisson Hotels brand. Her most recent role was with Millennium & Copthorne Hotels, where she served as the Cluster Head of Revenue for a group of seven UK-based hotels. In these positions, Gupta strategized the post-Covid-19 business mix, analyzed recovery patterns and business outlook, and focused on pricing strategies, demand analysis, and budget planning to achieve targeted revenue goals.

At Sofitel Mumbai BKC, Gupta will bring her expertise to drive revenue growth and optimize business strategies. Her strong analytical skills and strategic mindset will contribute to the hotel's success in the evolving hospitality landscape.


Kochi Marriott Hotel Appoints Yogendra Indulkar as Director of Operations

Kochi Marriott Hotel Appoints Yogendra Indulkar as Director of Operations

By Hariharan U

Published on January 13, 2026

Kochi Marriott Hotel has announced the appointment of Yogendra Indulkar as its new Director of Operations, reinforcing the hotel’s leadership team with seasoned operational expertise and a strong guest-centric approach.

With over 20 years of experience in hotel operations, Yogendra brings a well-rounded understanding of luxury and upper-upscale hospitality. His career spans senior leadership roles across renowned brands including Marriott International, Hyatt Hotels, The Leela Palaces, Hotels and Resorts, and Ecotel Hotels, where he has managed large inventory hotels and complex, multi-outlet operations.

Known for delivering consistent operational and financial performance, Yogendra combines commercial acumen with a hands-on leadership style. A graduate in Hospitality Management and Catering Operations, he is recognised for his collaborative approach, strong interpersonal skills, and focus on continuous improvement across teams and processes.

Commenting on his appointment, Yogendra Indulkar said, “I am delighted to join Kochi Marriott Hotel as Director of Operations and look forward to working with the team to strengthen operational excellence and deliver consistently elevated guest experiences.”

Welcoming him to the leadership team, Sachin Malhotra, General Manager, Kochi Marriott Hotel, stated, “Yogendra’s operational depth, financial discipline, and people-focused leadership will play a key role in strengthening our performance and market position.”

In his new role, Yogendra Indulkar will lead hotel operations with a focus on efficiency, service quality, and team engagement, further reinforcing Kochi Marriott Hotel’s commitment to exceptional hospitality for both business and leisure travellers.


Courtyard by Marriott Tirupati Appoints Samata Chand as Hotel Manager

Courtyard by Marriott Tirupati Appoints Samata Chand as Hotel Manager

By Hariharan U

Published on January 12, 2026

Courtyard by Marriott Tirupati has announced the appointment of Samata Danday Chand as its Hotel Manager, bringing on board an experienced hospitality leader as the property gears up for its much-anticipated opening. The hotel is yet to open and is expected to welcome guests by April.

With over 20 years of experience in the hospitality industry, Samata brings deep operational knowledge and a strong focus on guest satisfaction. Her leadership approach is rooted in service excellence, team empowerment, and building high-performance cultures that deliver consistent results.

She began her career with IHCL – Taj Group of Hotels, where she spent nearly a decade as Executive Housekeeper. During this phase, she successfully led several pre-opening projects and renovation initiatives, gaining strong exposure to large-scale hotel operations. She later moved into Learning & Development roles, contributing to the strengthening of talent development and training frameworks.

Samata’s career progression saw her take on senior operational roles, including Operations Manager and Director of Rooms, where she oversaw end-to-end hotel operations and played a key role in driving efficiency and service standards across departments.

Most recently, she was associated with JW Marriott Bengaluru Golfshire as Executive Assistant Manager – Rooms. In this role, she was instrumental in enhancing luxury guest experiences while maintaining operational excellence in a highly competitive environment.

Outside of her professional role, Samata is a keen traveller, an avid long-distance driver, and a dedicated yoga practitioner. She will be accompanied by her husband Kartik and their children, Akshat and Samaira, as she takes on this new assignment.

Her appointment comes at a crucial phase for Courtyard by Marriott Tirupati, as the hotel prepares for its opening and sets the foundation for strong operational performance under experienced leadership.


Grand Hyatt Mumbai Appoints Namrata Sharma as Area Director of Human Resources

Grand Hyatt Mumbai Appoints Namrata Sharma as Area Director of Human Resources

By Manu Vardhan Kannan

Published on January 12, 2026

Grand Hyatt Mumbai has announced the appointment of Namrata Sharma as Area Director of Human Resources. In her new role, Sharma will oversee the people and culture strategy for Grand Hyatt Mumbai and designated Hyatt hotels across the region, reinforcing the brand’s commitment to nurturing talent, leadership excellence, and a people-first workplace culture.

Sharma brings with her over 20 years of extensive experience across luxury hospitality and corporate organizations, with a strong focus on people strategy, leadership development, organizational culture, and HR excellence. Her professional journey spans leading hospitality brands including The Leela, Marriott, Westin, Taj Hotels, and Green Park Hotels & Resorts, along with early-career experience in the corporate sector with 24/7 Customer and Wipro.

Throughout her career in hospitality, Sharma has played a pivotal role in building high-performing teams, strengthening talent pipelines, and fostering inclusive and people-centric work environments. Her expertise in aligning business goals with human capital strategies has consistently contributed to organisational growth and service excellence.

As Area Director of Human Resources, Sharma will be responsible for talent acquisition and development, succession planning, employee engagement, performance management, and strengthening HR governance frameworks. She will also champion Hyatt’s values and service culture, ensuring consistent people practices and meaningful employee experiences across all teams.

Reflecting on her appointment, Sharma said she strongly believes that people are at the heart of every great organisation. She emphasised that leading with integrity, empathy, and purpose enables teams to thrive, innovate, and deliver exceptional guest experiences. She added that she looks forward to building on Grand Hyatt Mumbai’s legacy of excellence, world-class hospitality, and innovation, while nurturing a culture that continues to set benchmarks for guest experiences in the city and beyond.

With this appointment, Grand Hyatt Mumbai further strengthens its leadership team, reinforcing its focus on people development as a key driver of service excellence and long-term success.

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