Revenue Expert Ritu Gupta Joins Sofitel Mumbai BKC in Key Leadership Role

Revenue Expert Ritu Gupta Joins Sofitel Mumbai BKC in Key Leadership Role

By Author

Published on July 2, 2023

Sofitel Mumbai BKC is pleased to welcome Ritu Gupta as the Director of Revenue. With over a decade of relevant experience, Gupta brings strong leadership acumen, exceptional interpersonal skills, and a proficiency in building and nurturing stakeholder experiences. She is known for her ability to formulate tactical plans and implement effective business strategies even in challenging environments.

Gupta's educational background includes a Bachelor of Arts degree from Jai Hind University in Mumbai and a BA Hons in Hotel Management from the Institute of Hotel Management in Aurangabad. She underwent a comprehensive and specialized training program in revenue management through the Taj Management Training Program.

Her career journey began in 2012 at the Taj President Mumbai as a Revenue Executive. She then held positions as Assistant Revenue Manager, learning Cluster Revenue Management for hotels in Karnataka, Tamil Nadu, Kerala, and Coorg. Gupta later served as Revenue Manager at Taj MG Road in Bangalore before becoming the Cluster Revenue Manager for Taj Clubhouse and Vivanta IT Expressway. In these roles, she focused on identifying and resolving revenue-related issues, designing packages for different seasons, implementing tactical pricing and yield management techniques, and maximizing revenue from all channels.

In 2018, Gupta joined Park Hyatt as Director of Revenue, where she led revenue management efforts, developed effective tactics to establish the hotel as a business market leader, and emphasized total inventory controls. She then joined Bestech Hospitality as Head of Revenue, overseeing four hotels under the Radisson Blu/Radisson Hotels brand. Her most recent role was with Millennium & Copthorne Hotels, where she served as the Cluster Head of Revenue for a group of seven UK-based hotels. In these positions, Gupta strategized the post-Covid-19 business mix, analyzed recovery patterns and business outlook, and focused on pricing strategies, demand analysis, and budget planning to achieve targeted revenue goals.

At Sofitel Mumbai BKC, Gupta will bring her expertise to drive revenue growth and optimize business strategies. Her strong analytical skills and strategic mindset will contribute to the hotel's success in the evolving hospitality landscape.


Surinder Singh Appointed as Area Director – Operations & General Manager at Taj Chandigarh

Surinder Singh Appointed as Area Director – Operations & General Manager at Taj Chandigarh

By Hariharan U

Published on October 23, 2025

Surinder Singh has been appointed as the Area Director – Operations & General Manager at Taj Chandigarh, marking another milestone in his illustrious career spanning over three decades in the luxury hospitality space.

In his new role, Mr Singh will oversee operations across Chandigarh, Himachal Pradesh, Punjab, and Jammu & Kashmir, with a focus on strengthening Taj’s presence and driving revenue growth through experiential and guest-centric initiatives. His strategic leadership will play a key role in expanding the brand’s footprint in Northern India, one of Taj’s most dynamic markets.

A seasoned hotelier and visionary leader, Mr Singh has held several senior roles within the Indian Hotels Company Limited (IHCL). Before this appointment, he served as Area Director – Operations for Delhi NCR & Haryana and General Manager of Taj City Centre, Gurugram. His impressive career also includes leadership at some of IHCL’s most iconic properties, including Taj Mahal Lucknow, Blue Diamond Pune, Vivanta New Delhi Dwarka, IHCL SeleQtions, and an earlier stint at Taj Chandigarh itself.

Known for his hands-on leadership and sharp operational insight, Mr Singh blends his foundation in culinary management with a strong focus on innovation and guest experience. Under his leadership at Taj City Centre, Gurugram, the hotel achieved record revenue growth, high employee engagement, and exceptional guest satisfaction scores. His emphasis on sustainability also earned the property a Gold Certification by Earth Check, reinforcing his commitment to responsible hospitality.

Beyond operations, Mr Singh is deeply involved in community building and industry advocacy. He has championed skill development through partnerships with organizations such as Pratham Education Foundation, helping nurture young talent for careers in hospitality. His roles as Vice President of the Hotel & Restaurant Association of Northern India (HRAI) and Executive Committee Member of the Hotel Association of India (HAI) further reflect his dedication to shaping the future of the Indian hospitality industry.

Mr Singh has also enhanced his leadership journey through executive programs at IIM Ahmedabad, Cornell University, and Nanyang Technological University, Singapore, refining his expertise in strategic thinking and organizational excellence.

As he returns to lead Taj Chandigarh, Surinder Singh’s career continues to embody Taj’s values of tradition, innovation, and heartfelt service. His forward-thinking approach and passion for nurturing teams are expected to further elevate Taj Chandigarh’s position as a benchmark for luxury and warmth in North India.


The Residency Hotels Appoints Prakash Jayadevan as Chief Operating Officer

The Residency Hotels Appoints Prakash Jayadevan as Chief Operating Officer

By Manu Vardhan Kannan

Published on October 23, 2025

The Residency Hotels is proud to announce the appointment of Prakash Jayadevan as its new Chief Operating Officer (COO). In this strategic leadership role, Mr. Jayadevan will lead operational strategy, enhance performance across all properties, and ensure consistently exceptional guest experiences.

Commenting on the appointment, B Gopinath – CEO, The Residency Hotels, said, “We are thrilled to welcome Mr. Prakash Jayadevan as our new Chief Operating Officer. His deep operational expertise, strategic mindset, and proven leadership make him the ideal partner as we continue to scale and drive long-term growth. I am confident that he will play a critical role in advancing our mission and delivering greater value to our customers, employees, and stakeholders. His leadership will be instrumental as we scale, innovate, and build a company that leads for decades to come.”

With an impressive background in hospitality management and hotel operations, Mr. Jayadevan has earned recognition for his ability to drive service excellence and operational optimization. His appointment comes at a significant time as The Residency Hotels enters a new phase of growth and brand elevation.

Expressing his enthusiasm for the new role, Mr. Prakash Jayadevan said, “It is an honour and privilege to step into this role at this exciting juncture of brand expansion at The Residency Hotels. I am dedicated to fostering a culture of excellence for both our internal and external stakeholders. With our brand ethos of ‘Hospitality with Heart,’ supported by an exceptional team, we will continue to provide unparalleled guest experiences and further strengthen our position in the hospitality industry.”

Mr. Jayadevan brings with him extensive leadership experience across renowned hospitality brands including Pioneer Holiday Resorts Limited, Oberoi Hotels & Resorts, Marriott International India and Nepal, and The Leela Palaces, Hotels and Resorts. His strategic vision and operational acumen are expected to further elevate The Residency Hotels’ reputation for heartfelt hospitality and service excellence.


Anthony Martin Steps Up as Front Office Manager at Marriott Executive Apartments Hyderabad

Anthony Martin Steps Up as Front Office Manager at Marriott Executive Apartments Hyderabad

By Hariharan U

Published on October 23, 2025

Marriott Executive Apartments Hyderabad has announced the promotion of Anthony Martin as its new Front Office Manager, marking a proud moment in his remarkable 16-year journey with Marriott International.

Martin began his career in 2009 at the Hyderabad Marriott Hotel & Convention Centre, starting out as a Cafeteria Service Boy. His consistent commitment to excellence soon saw him transition to the Front Office department in 2013. Over the years, he steadily rose through the ranks  from Bell Boy to Front Desk Manager earning recognition for his hard work and leadership.

In 2023, Martin took on a new challenge as Assistant Front Office Manager at Fairfield by Marriott Benaulim Goa, before returning to Hyderabad in 2024 to join Marriott Executive Apartments in the same role.

Reflecting on his journey, Martin shared, “It has been an incredible 16-year journey with Marriott filled with learning, growth and opportunities that have shaped both my professional and personal development.”

Outside of work, Martin enjoys watching cricket, listening to music, and spending quality time with his family and eight-month-old son. In his new role, he will oversee all front office operations and continue to lead the guest services team in delivering the warm, high-standard hospitality that Marriott is known for.

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