Rising OTA Commissions Push Hotels Toward Direct Bookings

Rising OTA Commissions Push Hotels Toward Direct Bookings

By Manu Vardhan Kannan

Published on March 4, 2025

For years, online travel agencies (OTAs) have dominated the hotel booking industry, controlling pricing, customer data, and charging commissions as high as 40%. However, hotels are now reducing their reliance on OTAs and embracing direct distribution channels to regain control and build stronger guest relationships.

With the rise of new technology, evolving consumer behavior, and regulatory shifts, the hospitality industry is set to redefine its distribution model. The future of hotel bookings lies in a balanced, guest-centric approach that prioritizes direct bookings, personalization, and innovation.

Key Industry Shifts

Healthier Channel Mix

  • Rising OTA commissions have made direct bookings a priority.

  • By 2030, direct digital bookings are expected to surpass OTAs, generating over $400 billion in revenue.

Personalization & Differentiation

  • Travelers are seeking more customized experiences, shifting focus from generic stays to experiential travel.

  • AI and data analytics are enabling hyper-personalized guest journeys and targeted marketing.

  • Loyalty programs are evolving beyond traditional point systems to offer personalized rewards based on guest preferences.

Customer-First Approach

  • OTAs often prioritize hotels that pay higher commissions, which limits true consumer choice.

  • Regulatory measures like the EU’s Digital Markets Act (DMA) are pushing for fairer distribution ecosystems by promoting transparency and competition.

End of Rate Parity Clauses

  • Legal rulings, including the EU Court of Justice decision, now allow hotels to set their own rates.

  • Hotels must invest in direct booking strategies using advanced pricing models and competitive technology.

Rise of Mobile Bookings

  • Over 50% of hotel bookings now come from mobile devices, making mobile-first design a necessity.

  • Previously, only OTAs and major hotel chains leveraged mobile apps, but new disruptive platforms are emerging to bridge this gap.

AI’s Role in Hotel Distribution

  • AI-powered tools such as chatbots, price optimization software, and personalized marketing solutions are driving direct bookings.

  • AI-driven platforms like D3X.ai and Allora.ai are already transforming the industry with intelligent booking systems and automated guest engagement.

The Future of Hotel Distribution

With hotels regaining control over pricing, data, and guest relationships, the industry is moving toward a more transparent, guest-friendly ecosystem. Direct booking strategies, AI-driven personalization, and mobile-first innovations will define the future of hotel distribution, ensuring a more sustainable and competitive marketplace.


Marriott International Reaches 10,000-Property Milestone with JW Marriott Ranthambore Resort & Spa

Marriott International Reaches 10,000-Property Milestone with JW Marriott Ranthambore Resort & Spa

By Manu Vardhan Kannan

Published on June 18, 2026

Marriott International has announced the opening of its 10,000th property globally, the JW Marriott Ranthambore Resort & Spa in India, marking a significant milestone in the company's journey as it nears its 100th anniversary.

Founded 99 years ago as a small nine-seat root beer stand, Marriott has grown into one of the world's largest hospitality companies, with a portfolio spanning 10,000 properties across 146 countries and territories. The opening of JW Marriott Ranthambore Resort & Spa not only highlights the company's continued global expansion but also reinforces the strength of its luxury portfolio.

Commenting on the milestone, Anthony Capuano, President and CEO, Marriott International, said:

“Marriott was founded 99 years ago as a nine-seat root beer stand, and as of today, has grown into a global portfolio of 10,000 properties spanning 146 countries and territories. I’m immensely proud of this tremendous milestone, made possible by our global teams and the owners who continue to place their trust in Marriott brands.

Marking this accomplishment with a property carrying the JW Marriott brand is especially meaningful given its naming after our co-founder, J. Willard Marriott. He and Alice S. Marriott built an incredible legacy of opportunity, service, and innovation that we’re privileged to carry forward.”

The milestone was celebrated at the newly opened resort in the presence of company leaders and associates, including David Marriott, Chairman of the Board, Rajeev Menon, President, Asia Pacific excluding China (APEC), and the property's owners, Nilesh Gadhiya and the Gadhiya family.

Located near Ranthambore National Park, the JW Marriott Ranthambore Resort & Spa offers a luxury retreat featuring 127 accommodations, including guestrooms, suites, and private villas. Designed to provide an immersive experience, the resort combines nature-inspired experiences with a range of dining options that showcase modern Indian cuisine, regional specialities, and locally inspired botanical cocktails.

The opening further strengthens Marriott International's luxury portfolio, which spans seven luxury brands and nearly 700 properties across 74 countries and territories. The JW Marriott brand itself has now crossed 130 properties worldwide, continuing its growth in key travel destinations.

Alongside this milestone, Marriott has also celebrated several notable openings across its global portfolio. These include The St. Regis Budapest, which marked the brand's debut in Hungary, The Westin Playa Vallarta, an All-Inclusive Resort, the first all-inclusive Westin property in Mexico, Artik Suzhou, Apartments by Marriott Bonvoy, which introduced the brand to Greater China, and StudioRes by Marriott Greensboro Airport, one of the latest additions to Marriott's extended-stay portfolio.

As Marriott International approaches its centenary year, the company continues to expand across segments ranging from luxury to extended stay, while serving the evolving needs of travellers around the world.


India Launches UPI at Galeries Lafayette in France, Expands Global Reach

India Launches UPI at Galeries Lafayette in France, Expands Global Reach

By Hariharan U

Published on June 18, 2026

India has marked a significant milestone in its digital payments expansion with the launch of Unified Payments Interface (UPI) at Galeries Lafayette Nice Massena, one of France’s well-known department stores located in the heart of Nice.

The launch was led by Commerce and Industry Minister Piyush Goyal, who highlighted that the initiative strengthens economic and technological ties between India and France. He noted that the expansion of UPI reflects the growing depth of bilateral cooperation and India’s capability to deliver scalable digital public infrastructure globally.

With this development, UPI is now accepted in nine countries, including Singapore, the United Arab Emirates, France, Mauritius, Nepal, Bhutan, Qatar, Sri Lanka, and Cambodia. The expansion allows Indian travellers to make seamless digital payments abroad using familiar platforms, reducing reliance on cash and international cards.

The integration at Galeries Lafayette Nice Massena, a prominent retail destination in France known for housing over 600 international brands, marks another step in bringing India’s real-time payments system into global retail ecosystems.

Previously, UPI was also launched at iconic international locations such as the Eiffel Tower in Paris, underscoring its gradual but steady integration into global commerce environments.

Officials involved in the initiative, including Lyra Collect and NIPL, emphasized that the rollout demonstrates India’s ability to provide secure, interoperable, and efficient digital payment solutions at scale.

The latest expansion reinforces UPI’s position as one of the world’s most widely adopted real-time payment systems and signals continued momentum in India’s fintech diplomacy and global digital infrastructure leadership.


ITC Hotels Curates Memorable Father's Day Weekend Escapes Across India

ITC Hotels Curates Memorable Father's Day Weekend Escapes Across India

By Manu Vardhan Kannan

Published on June 18, 2026

Father's Day offers a chance to step away from busy schedules and spend quality time with the people who matter most. For families looking to celebrate the occasion differently this year, ITC Hotels has curated a range of experiences across its destinations, offering everything from culinary journeys and wellness retreats to golf escapes and cultural discoveries.

For fathers who enjoy memorable dining experiences, ITC Maurya in New Delhi presents a perfect setting. Home to celebrated restaurants including Bukhara, Dum Pukht, Avartana, and Ottimo at West View, the hotel offers a variety of renowned culinary experiences. Whether it's a leisurely lunch or a special dinner, guests can enjoy exceptional flavours while creating meaningful moments together.

Those seeking relaxation and rejuvenation can head to ITC Mughal in Agra. Surrounded by the city's rich history and heritage, the hotel offers a peaceful retreat focused on wellness. Guests can unwind with holistic therapies at Kaya Kalp – The Royal Spa, making it an ideal destination for families looking to relax and reconnect over the Father's Day weekend.

For golf enthusiasts, ITC Grand Bharat in Gurugram offers a getaway built around the sport. With expansive surroundings and curated leisure experiences, the destination provides an opportunity to enjoy a round of golf, spend time outdoors, and relax in a serene environment. The combination of recreation and quality family time makes it a fitting choice for the occasion.

Families looking to explore culture and heritage can choose ITC Rajputana in Jaipur. The hotel serves as a gateway to the city's historic attractions, vibrant markets, local cuisine, and royal heritage. After a day of exploration, guests can return to the comfort of the hotel, creating a balanced experience of discovery and relaxation.

Whether through food, wellness, sport, or cultural exploration, these curated experiences by ITC Hotels offer families meaningful ways to celebrate Father's Day and create lasting memories together.

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