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By Manu Vardhan Kannan
Published on March 4, 2025
For years, online travel agencies (OTAs) have dominated the hotel booking industry, controlling pricing, customer data, and charging commissions as high as 40%. However, hotels are now reducing their reliance on OTAs and embracing direct distribution channels to regain control and build stronger guest relationships.
With the rise of new technology, evolving consumer behavior, and regulatory shifts, the hospitality industry is set to redefine its distribution model. The future of hotel bookings lies in a balanced, guest-centric approach that prioritizes direct bookings, personalization, and innovation.
Key Industry Shifts
Healthier Channel Mix
Rising OTA commissions have made direct bookings a priority.
By 2030, direct digital bookings are expected to surpass OTAs, generating over $400 billion in revenue.
Personalization & Differentiation
Travelers are seeking more customized experiences, shifting focus from generic stays to experiential travel.
AI and data analytics are enabling hyper-personalized guest journeys and targeted marketing.
Loyalty programs are evolving beyond traditional point systems to offer personalized rewards based on guest preferences.
Customer-First Approach
OTAs often prioritize hotels that pay higher commissions, which limits true consumer choice.
Regulatory measures like the EU’s Digital Markets Act (DMA) are pushing for fairer distribution ecosystems by promoting transparency and competition.
End of Rate Parity Clauses
Legal rulings, including the EU Court of Justice decision, now allow hotels to set their own rates.
Hotels must invest in direct booking strategies using advanced pricing models and competitive technology.
Rise of Mobile Bookings
Over 50% of hotel bookings now come from mobile devices, making mobile-first design a necessity.
Previously, only OTAs and major hotel chains leveraged mobile apps, but new disruptive platforms are emerging to bridge this gap.
AI’s Role in Hotel Distribution
AI-powered tools such as chatbots, price optimization software, and personalized marketing solutions are driving direct bookings.
AI-driven platforms like D3X.ai and Allora.ai are already transforming the industry with intelligent booking systems and automated guest engagement.
The Future of Hotel Distribution
With hotels regaining control over pricing, data, and guest relationships, the industry is moving toward a more transparent, guest-friendly ecosystem. Direct booking strategies, AI-driven personalization, and mobile-first innovations will define the future of hotel distribution, ensuring a more sustainable and competitive marketplace.
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Published on April 6, 2026
ITC Hotels Limited has announced the opening of Storii Jawai in Rajasthan, adding the 11th property to its Storii portfolio. The boutique retreat is designed as a nature-led destination, reflecting the growing interest in experiential and eco-sensitive travel across India.
Located in the Jawai region, the property is surrounded by landscapes known for leopard sightings, granite hills, and the Jawai River ecosystem. The area is also home to a variety of flora and fauna, including migratory birds, making it a unique destination for travellers looking to connect with nature and wildlife.
Developed in partnership with 1st Gate Luxe Pvt. Ltd., the property highlights ITC Hotels’ focus on expanding through collaborations while building immersive travel experiences.
The retreat features 15 keys, designed to blend safari-style elements with modern comfort. Guests are welcomed through a tented reception that leads to a colonial-style bungalow serving as the central lounge and bar. The accommodation is spread across villas set within a preserved natural setting, with features such as private courtyards, plunge pools, and tented structures. The design ensures minimal impact on the environment while offering a stay that reflects the region’s character.
Facilities include an infinity pool set on a hillock overlooking a natural lake, along with spaces for wellness and outdoor activities. The experience is further enhanced with wildlife exploration programmes and curated dining, catering to travellers seeking more meaningful and destination-led stays.
Commenting on the launch, Anil Chadha, Managing Director, ITC Hotels Limited, said, “We are delighted to open the 11th Storii in Jawai. An intimate 15 key boutique retreat that distils the essence of quiet comforts in the wild, Jawai stands as a testament to the harmonious coexistence of modern innovation and timeless tradition. Storii Jawai is our tribute to the beauty and resilience of this region”.
Bharat Kumar Singh, Promoter, 1st Gate Luxe Pvt. Ltd., added, “As people from the soil, Storii Jawai reflects our belief in Rajasthani culture and traditions. It has been a humbling experience for us to be able to build a space for fellow travellers to come and immerse in our hinterland. We are grateful to associate with ITC Hotels Limited who reflect our values and vision, and have been with us shoulder to shoulder to make it happen”.
The launch also reflects rising demand for destinations that combine ecological sensitivity with cultural depth, especially in regions like Jawai that are closely connected to local communities such as the Rabari community.
Published on April 5, 2026
Indian Hotels Company Limited has unveiled Eternity, Kanpur – IHCL SeleQtions, marking the debut of the SeleQtions brand in Kanpur, one of Uttar Pradesh’s key commercial and industrial centres.
Highlighting the significance of the launch, Ms. Deepika Rao, Executive Vice President – New Businesses & Hotel Openings, IHCL, said, “Kanpur, a vital commercial and industrial centre is witnessing rapid growth with its evolving infrastructure and increasing connectivity. The opening of Eternity, Kanpur, IHCL SeleQtions addresses the growing demand from corporate, MICE and social segments.”
Strategically located on NH-91, away from the city’s bustle, the hotel features 104 neo-classical rooms offering views of the cityscape. The property is designed to cater to both business and leisure travellers with a mix of comfort, connectivity, and modern amenities.
Dining options include Célesté, an all-day dining restaurant; Thea, a bar serving European-inspired cocktails along with an exclusive cigar lounge; and Aurumn the Lounge. Guests can also enjoy wellness facilities such as a spa, swimming pool, and a fully equipped gym.
For events and gatherings, the hotel offers expansive banquet and meeting spaces. The largest banquet hall spans over 11,000 sq. ft., making it suitable for conferences, conventions, and social celebrations.
Mr. Jalpreet Sodhi, General Manager, Eternity, Kanpur – IHCL SeleQtions, said, “We look forward to welcoming guests to Eternity - IHCL SeleQtions and offering a memorable experience in the culturally rich city of Kanpur.”
Located along the banks of the Ganga, Kanpur is known for its strong industrial legacy in leather, textiles, and manufacturing, making it an important commercial hub in North India. With this launch, IHCL continues to strengthen its presence in growing urban markets across the country.
After weeks of deadlines, financial closures, and the usual rush that comes with March, the Good Friday long weekend arrives at just the right time. Sitting right at the end of the financial year, it offers a chance to step away from routine, take a breather, and begin April with a clearer mind. Whether it’s the calm of a coffee estate, the stillness of backwaters, or the fresh air of the mountains, a short getaway can make all the difference.
At Evolve Back Coorg, the surroundings naturally slow things down. Set amid coffee plantations and rainforest landscapes, the experience here is all about quiet moments. Mornings begin with misty walks, followed by relaxed breakfasts, spa time, and peaceful hours by a private pool, making it easy to switch off from work mode.
For those who prefer a deeper disconnect, The Tamara Coorg offers forest-lined cottages and sweeping hill views. The calm setting encourages slower mornings and evenings without screens, allowing travellers to gently ease out of the stress of work and return feeling lighter.
If a slower pace by the water sounds more appealing, Coconut Lagoon provides a refreshing change. Surrounded by the backwaters of Kumarakom, the experience is simple and unhurried, with boat rides, sunset views, and traditional wellness therapies creating a sense of balance without the need for a packed schedule.
For a more complete wellness reset, Ananda in the Himalayas stands out as a destination focused on mental and physical well-being. With meditation, personalised wellness programmes, and the calming influence of the mountains, even a short stay here helps restore focus and energy.
Similarly, Six Senses Vana offers a more guided approach to relaxation. Instead of a typical holiday, it focuses on mindful routines and holistic wellness, helping guests return feeling calmer, more balanced, and ready for the weeks ahead.
Not every break needs to be long to make an impact. Sometimes, a few days in the right environment is enough to reset both mind and body. With peaceful surroundings and thoughtful hospitality, these retreats offer a simple yet meaningful way to step into April with renewed energy.
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