KLM has begun offering free in-flight Wi-Fi to passengers travelling on its European routes, becoming one of the first airlines in the region to provide complimentary internet access on short-haul flights. The service is available from January 22 and allows passengers to browse the internet, send emails, stream content, listen to music, and use online apps throughout the flight.

The airline said the rollout will take place in phases across most aircraft operating within Europe. As of this week, around half of KLM’s European fleet is already equipped with free Wi-Fi. The service will be gradually extended to all A321neo aircraft, Embraer 195-E2 jets, and a portion of the Boeing 737-800 fleet over the coming years.

KLM stated that the decision was driven by repeated customer requests, particularly since its European aircraft do not feature in-seat entertainment screens. Passengers can access the free Wi-Fi after logging in or registering as a Flying Blue member, with unlimited connectivity available for the entire duration of the flight.

Commenting on the initiative, Stephanie Putzeist, responsible for customer experience at KLM, said, “We listen carefully to what our passengers value and free internet has been on their wish list for some time. Through this step, we are making travel within Europe more personal and comfortable: everyone can plan their flight in their own way and stay connected. We are delighted to realize this now for our passengers.’’

As part of its wider effort to enhance the short-haul travel experience, KLM has also strengthened its European fleet with new aircraft. The airline said it has added 12 new A321neo aircraft since August last year. These aircraft operate exclusively on European routes and feature onboard Wi-Fi along with redesigned seating aimed at improving passenger comfort.

KLM added that the combination of new aircraft and complimentary onboard internet reflects its continued focus on improving connectivity, comfort, and overall passenger experience on European flights.

JW Marriott Bengaluru Prestige Golfshire Resort & Spa has announced the appointment of Utami Indah Dewi as Director of Spa & Recreation. In her new role, Dewi will lead the vision, strategy, and daily operations of the resort’s spa, wellness, fitness, and recreational offerings, further strengthening its position as a destination for holistic luxury and well-being.

Dewi will be responsible for enhancing guest engagement, driving financial performance, nurturing high-performing teams, and continuously evolving the resort’s wellness ecosystem in line with global luxury and wellness trends.

With over a decade of international experience in luxury hospitality, Dewi brings a global perspective shaped by her work across the Maldives, the Middle East, Europe, and Southeast Asia. Her professional journey from spa therapist to senior leadership roles reflects a strong hands-on understanding of spa operations, combined with commercial insight and people leadership.

She has previously held leadership positions with several globally respected hospitality brands, including One&Only The Palm, Dubai; Hilton; Waldorf Astoria; Fairmont; and Sun Siyam Resorts. Her expertise includes managing large multi-treatment-room spas, curating and launching innovative wellness menus, leading diverse therapist and front-office teams, and maintaining high standards of health, safety, and hygiene.

Trained in Ayurveda, Dewi also holds a diploma in spa therapy along with multiple leadership and wellness certifications, further strengthening her holistic approach to wellness management.

Commenting on the appointment, Ronan Fearon, General Manager, JW Marriott Bengaluru Prestige Golfshire Resort & Spa, said, “Wellness is one of the key pillars of the property’s philosophy, and Utami’s extensive global exposure, combined with her deep understanding of holistic spa and recreation operations, makes her an invaluable addition to our leadership team. We are confident that under her guidance, our wellness offerings will continue to evolve delivering thoughtful, immersive experiences that resonate with today’s discerning luxury traveller and reinforce our commitment to mindful living.”

Indian Hotels Company Limited (IHCL), India’s largest hospitality company, has announced the opening of Taj Gangtey Resort & Spa in Phobjikha, Bhutan, further strengthening its presence in the region through its partnership with CG Hospitality Global.

Speaking on the development, Mr. Puneet Chhatwal, Managing Director & Chief Executive Officer, IHCL, said, “Building on our presence in the region, opening of Taj Gangtey Resort & Spa, is in line with our strategy of growing our footprint in the sub-continent. Bhutan is a well-established leisure destination on the global tourism map offering a combination of nature and culture. We are delighted to partner with Happiness Resort & Spa for this project, a collaboration between Mr. Anan Gurung and CG Hospitality Global a member of the CG Corp Global.”

Located in the pristine Phobjikha valley, the 35-key Taj Gangtey Resort & Spa brings the calm and beauty of the landscape into every room, offering guests a peaceful retreat surrounded by nature. The Chang Lounge & Bar invites guests to relax by the fire with a selection of rare blends and spirits, while Vista offers authentic flavours in a traditional Bhutanese setting.

The resort features a J Wellness Circle Spa offering holistic remedies, an indoor heated swimming pool, a state-of-the-art fitness centre, and dedicated yoga instructors. Guests can also enjoy curated experiences such as guided monastery walks, nature trails through the meadows, and crane spotting, allowing them to connect closely with the destination.

Commenting on the partnership, Dr. Binod Chaudhary, Chairman, CG Corp Global and Mr. Rahul Chaudhary, MD & CEO of CG Hospitality Global, said, “Phobjikha has always been a place of quiet beauty. Partnering with IHCL allows us to introduce a hospitality offering that is in harmony with the destination, its people and its traditions.”

Mr. Anan Gurung, CEO, Happiness Resort & Spa, Bhutan, added, “Steeped in culture and the timeless spirit of the Himalayas, Taj Gangtey Resort & Spa offers a window to Bhutan’s soul. We are proud to partner with the iconic Taj, World’s Strangest Hotel Brand for this hotel.”

Phobjikha is one of Bhutan’s most scenic glacial valleys, known for its open meadows, untouched natural beauty, and a cultural landscape that has remained timeless over the years.

The partnership between IHCL and CG Hospitality across the Indian Sub-Continent and the Middle East currently includes Taj Gangtey Resort & Spa and Taj Paro Resort & Spa in Bhutan, Taj Exotica Resort & Spa and Taj Coral Reef Resort & Spa in Maldives, Taj Samudra in Colombo, Sri Lanka, Taj Jumeirah Lakes Towers in Dubai, two Vivanta hotels in Nepal, and Taj Safaris, the luxury wildlife lodges in India and Nepal.