Safe Travels Ahead: ICICI Lombard's Insights into Indian Travellers

By Author

Published on October 2, 2023

ICICI Lombard General Insurance marked World Tourism Day by releasing an insightful consumer study report titled "Research on Travel Behaviours 2023." This report provides valuable insights into the changing landscape of travel insurance and the preferences of Indian travellers.

The study delves into the international travel habits of Indians and unveils some noteworthy findings. It reveals that a remarkable 76% of Indian travellers purchased travel insurance for their most recent trip, and an impressive 92% expressed their intent to acquire it for their next journey. This surge in interest highlights the growing awareness of the need to protect travel experiences. Furthermore, the report indicates that awareness of travel insurance increases as individuals progress through different stages of family life. Notably, married couples with children are the most likely group to purchase travel insurance, with a substantial 78% opting for coverage, followed by married couples without children at 67%, and singles at 66%.

The study takes a deep dive into the mindset of Indian travellers, shedding light on their unique preferences, awareness levels, and behaviours within various customer categories: families, couples, and singles. By conducting this research, ICICI Lombard identifies the challenges associated with organising and executing international travel, unmet needs, and potential solutions that could shape the future of travel insurance in India.

Sheena Kapoor, Head of Marketing, Corporate Communications & CSR at ICICI Lombard, commented on the findings, stating, "These statistics underscore a growing consciousness among travellers to safeguard their travel experiences and protect themselves against unforeseen events. It is indeed encouraging to see that travel insurance is no longer an afterthought but a proactive choice for a majority of respondents. Additionally, the correlation between family stages and travel insurance awareness is a noteworthy discovery, demonstrating that individuals are increasingly recognizing the importance of securing their travel plans, particularly as they progress through various life stages."

The report also highlights interesting trends in travel behaviour. For instance, respondents with children are more inclined to take multiple trips in a year. The middle-aged group, comprising 61% of individuals, tends to embark on two or more trips annually, while this percentage drops to one in three for those aged 45 and above. Respondents who travel once a year typically have slightly longer trips, averaging around 13-14 days, whereas those taking two or more trips average around 11-12 days for their most recent journey.

The study also addresses challenges faced during international travel planning. Among the key findings, customers who are married without children appear to encounter the most challenges in their travel planning, with 48% reporting issues. The younger age group faces significant problems during visa applications and finalising bookings, while the middle age group struggles with airline reservations and coordinating logistics between cities. Travel insurance issues were the least common among both age groups.

Awareness of travel insurance varies depending on how travel is booked. Customers who book through intermediaries tend to have the lowest awareness of travel insurance. However, among those with the highest awareness levels, the purchase of travel insurance increases significantly. For international trips, three out of four respondents (75%) purchased travel insurance for their most recent journey.

The top three factors motivating individuals to purchase travel insurance are safety and financial protection (28%), coverage and claim limits (18%), and the chosen travel destination (16%). Interestingly, the highest level of difficulty in purchasing travel insurance is encountered when the insurance booking is done by someone else, with 80% of respondents reporting difficulties.

Looking ahead, Southeast Asia (47%) and the Middle East (40%) stand out as the top choices for travel destinations among respondents for their upcoming international trips. Notably, 92% of respondents plan to buy travel insurance for their next international journey, with the inclination to acquire travel insurance rising with different family stages: couples with kids (94%), couples without kids (92%), and singles (87%).

ICICI Lombard's report provides valuable insights into the evolving landscape of travel insurance in India, emphasising the increasing importance of protecting travel experiences and the diverse preferences of Indian travellers. As international travel continues to grow, so does the need for comprehensive travel insurance, ensuring that travellers can explore the world with peace of mind.

Dook International: Revolutionizing CIS Travel for Over 15 Years

By Nishang Narayan

Published on February 22, 2025

For over 15 years, Dook International has been a trusted name in CIS travel, offering seamless travel experiences across Azerbaijan, Georgia, Russia, Armenia, Kazakhstan, Kyrgyzstan, and more. What started as a modest venture in Uzbekistan has now grown into a leading travel agency, with an extensive network of 10,000+ travel agents and offices across nine countries.

A Legacy of Trusted Travel Solutions

Dook International has proudly served over 500,000 travelers and 500+ corporate clients through its MICE (Meetings, Incentives, Conferences, and Exhibitions) segment. The company’s commitment to delivering exceptional service has cemented its reputation as a go-to travel partner for CIS destinations.

"Travel is about more than just visiting new places; it's about creating lifelong memories. For 15 years, we've been dedicated to making CIS travel easy and unforgettable for our clients," said Gopal Kapoor, Director of Dook International.
"As we continue to grow and innovate, our mission remains to provide extraordinary travel experiences that inspire and connect people worldwide."

Strategic Expansion with Ease My Trip

To meet the evolving demands of modern travelers, Dook International has partnered with Ease My Trip, further expanding its market reach and enhancing its service offerings.

Operating from its registered office in Delhi, the company boasts a dedicated team of 250+ employees, working tirelessly to craft unique and personalized travel experiences.

The Road Ahead

As Dook International looks to the future, it remains committed to exploring new destinations, enhancing travel experiences, and strengthening its foothold in the CIS region and beyond. With innovation and customer satisfaction at its core, the company continues to set new benchmarks in the travel industry.

Luxeglamp Unveils Luxe Chateau: India's First Double-Glass Glamp at Kodaikanal

By Nishang Narayan

Published on February 18, 2025

Luxeglamp, the pioneers in luxury glamping in India, has introduced a groundbreaking concept with the launch of the Luxe Chateau—India’s first double-glass glamping domes. Nestled at Luxeglamp’s eco-resort in Kodaikanal, these innovative Luxe Chateaus offer guests an immersive 360° view of the surrounding forests and starry skies, providing a truly unique stay.

The glass domes, designed for both luxury and sustainability, offer excellent sun protection, wind resistance, and warmth preservation, ensuring a cozy stay no matter the weather. Whether you're admiring the tranquil landscape or gazing at the stars, the transparent glass structure creates an uninterrupted connection to nature, allowing guests to sleep under the stars and wake up to one of the most breathtaking sunrises in Kodaikanal.

Antony Thomas, the CEO and founder of Luxeglamp, expressed his excitement, saying, "We wanted to elevate our guests’ connection with nature. Our new Glass Glamps offer an all-encompassing experience where guests can sleep under the stars and wake up to one of the most beautiful sunrises in Kodaikanal—all while staying warm and cozy."

For couples seeking a romantic escape, Luxeglamp offers a variety of exclusive experiences, including a floating breakfast in the infinity pool, an afternoon tea experience, a guided scenic horseback ride, and an intimate candlelit dinner under the stars with a specially curated 5-course gourmet meal. Guests can also enjoy a private sauna or unwind by a cozy campfire in the evening, adding to the enchanting atmosphere of their stay.

The interiors of the Luxe Chateaus are minimalist and nature-inspired, reflecting the rustic charm of the Wild West. Private decks provide the perfect spot for outdoor relaxation, while eco-friendly amenities enhance the sustainable luxury experience. This new concept continues Luxeglamp’s mission of combining comfort with sustainability, ensuring an unforgettable experience for nature lovers and travelers seeking something extraordinary.

The Luxe Chateaus are built with double-glazed, insulated glass, which helps maintain the internal temperature, reducing the need for artificial heating or cooling. This energy-efficient design contributes to a lower carbon footprint, allowing guests to enjoy their stay while being mindful of environmental impact. The glass domes blend seamlessly into the landscape, ensuring that the beauty of nature is preserved without visual pollution.

Building on the success of the Luxe Chateau, Luxeglamp plans to expand its glamping offerings with more thematic experiences across locations in Kerala and Tamil Nadu, solidifying its position as a leader in eco-friendly luxury glamping.

About Luxeglamp Eco-resorts L.L.P

Luxeglamp Eco-resorts L.L.P is India’s first luxury glamping provider, offering a glamorous yet eco-friendly way to immerse in nature. Located in Kerala and Tamil Nadu, Luxeglamp combines stunning panoramic views with exceptional amenities that focus on environmental conservation and minimal ecological footprint. With cozy rooms, hot tubs, private patios, and delicious food, each Luxeglamp site ensures a one-of-a-kind experience. The company is dedicated to harmoniously blending nature with hospitality, allowing guests to indulge in luxury while embracing the natural world. For more information, visit www.luxeglamp.com.

Jammu & Kashmir Tourism Showcases Unmatched Beauty at IITM Kolkata

By Author

Published on February 17, 2025

In a significant effort to boost tourism through a nationwide promotional campaign, the Department of Tourism, Jammu & Kashmir, participated in the India International Travel Mart (IITM) Kolkata.

On the sidelines of IITM Kolkata, a team from J&K Tourism, led by Additional Secretary Owais Mushtaq, engaged extensively with the media fraternity of Kolkata and held meetings with leading travel trade operators from the eastern region. The team showcased the immense tourism potential of Jammu & Kashmir, a region blessed with unparalleled natural beauty—ranging from vast meadows and lush forests to snow-capped mountains, pristine lakes, and breathtaking valleys.

The delegation included Mr. Owais Mushtaq (Additional Secretary, Tourism), Ms. Savita Chouhan (Deputy Director, Tourism Jammu), Mr. Nasir Mehmood (Deputy Director, Tourism Kashmir), and Dr. Ahsan Ul Haq (Officer-In-Charge, J&K Tourism Office, Kolkata). During IITM, they provided insights into the diverse tourism offerings of the Union Territory, highlighting Pilgrim Tourism for devotees visiting Vaishno Devi and Amarnath, as well as Adventure Tourism, which includes trekking, white-water rafting, skiing, mountaineering, and paragliding. Additionally, they emphasized the rich heritage of Leisure Tourism, which has been a hallmark of J&K for centuries.

During the event, Mr. Owais Mushtaq delivered a detailed presentation outlining the extensive range of tourism products and services available in Jammu & Kashmir. He also highlighted the department’s continuous efforts to enhance visitor experiences and promote responsible tourism.

The delegation extended a warm invitation to media representatives to visit Jammu & Kashmir and experience firsthand its diverse tourism offerings. They assured attendees that J&K is one of the safest destinations for tourists, boasting a zero-crime rate against visitors and being recognized as one of the safest places for women travelers globally.

Furthermore, the team emphasized that Jammu & Kashmir offers distinct scenic beauty across all seasons, with each destination transforming uniquely throughout the year—whether in the vibrant bloom of spring, the golden hues of autumn, or the snow-covered landscapes of winter.

The team also highlighted the remarkable surge in tourist arrivals in recent years, reflecting Jammu & Kashmir’s growing prominence as a premier travel destination. In 2022, the Union Territory welcomed 1.88 crore tourists, followed by 2.11 crore in 2023, and an impressive 2.37 crore in 2024. This consistent increase in footfall underscores the region’s unmatched natural beauty, enhanced tourism infrastructure, and the successful efforts of the J&K Tourism Department in promoting the destination.

With its strong presence and impactful promotional campaigns, Jammu & Kashmir Tourism continues to lead the way in India's tourism sector, emerging as a frontrunner at the IITM Kolkata event.

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