Safe Travels Ahead: ICICI Lombard's Insights into Indian Travellers

Safe Travels Ahead: ICICI Lombard's Insights into Indian Travellers

By Author

Published on October 2, 2023

ICICI Lombard General Insurance marked World Tourism Day by releasing an insightful consumer study report titled "Research on Travel Behaviours 2023." This report provides valuable insights into the changing landscape of travel insurance and the preferences of Indian travellers.

The study delves into the international travel habits of Indians and unveils some noteworthy findings. It reveals that a remarkable 76% of Indian travellers purchased travel insurance for their most recent trip, and an impressive 92% expressed their intent to acquire it for their next journey. This surge in interest highlights the growing awareness of the need to protect travel experiences. Furthermore, the report indicates that awareness of travel insurance increases as individuals progress through different stages of family life. Notably, married couples with children are the most likely group to purchase travel insurance, with a substantial 78% opting for coverage, followed by married couples without children at 67%, and singles at 66%.

The study takes a deep dive into the mindset of Indian travellers, shedding light on their unique preferences, awareness levels, and behaviours within various customer categories: families, couples, and singles. By conducting this research, ICICI Lombard identifies the challenges associated with organising and executing international travel, unmet needs, and potential solutions that could shape the future of travel insurance in India.

Sheena Kapoor, Head of Marketing, Corporate Communications & CSR at ICICI Lombard, commented on the findings, stating, "These statistics underscore a growing consciousness among travellers to safeguard their travel experiences and protect themselves against unforeseen events. It is indeed encouraging to see that travel insurance is no longer an afterthought but a proactive choice for a majority of respondents. Additionally, the correlation between family stages and travel insurance awareness is a noteworthy discovery, demonstrating that individuals are increasingly recognizing the importance of securing their travel plans, particularly as they progress through various life stages."

The report also highlights interesting trends in travel behaviour. For instance, respondents with children are more inclined to take multiple trips in a year. The middle-aged group, comprising 61% of individuals, tends to embark on two or more trips annually, while this percentage drops to one in three for those aged 45 and above. Respondents who travel once a year typically have slightly longer trips, averaging around 13-14 days, whereas those taking two or more trips average around 11-12 days for their most recent journey.

The study also addresses challenges faced during international travel planning. Among the key findings, customers who are married without children appear to encounter the most challenges in their travel planning, with 48% reporting issues. The younger age group faces significant problems during visa applications and finalising bookings, while the middle age group struggles with airline reservations and coordinating logistics between cities. Travel insurance issues were the least common among both age groups.

Awareness of travel insurance varies depending on how travel is booked. Customers who book through intermediaries tend to have the lowest awareness of travel insurance. However, among those with the highest awareness levels, the purchase of travel insurance increases significantly. For international trips, three out of four respondents (75%) purchased travel insurance for their most recent journey.

The top three factors motivating individuals to purchase travel insurance are safety and financial protection (28%), coverage and claim limits (18%), and the chosen travel destination (16%). Interestingly, the highest level of difficulty in purchasing travel insurance is encountered when the insurance booking is done by someone else, with 80% of respondents reporting difficulties.

Looking ahead, Southeast Asia (47%) and the Middle East (40%) stand out as the top choices for travel destinations among respondents for their upcoming international trips. Notably, 92% of respondents plan to buy travel insurance for their next international journey, with the inclination to acquire travel insurance rising with different family stages: couples with kids (94%), couples without kids (92%), and singles (87%).

ICICI Lombard's report provides valuable insights into the evolving landscape of travel insurance in India, emphasising the increasing importance of protecting travel experiences and the diverse preferences of Indian travellers. As international travel continues to grow, so does the need for comprehensive travel insurance, ensuring that travellers can explore the world with peace of mind.


Sustainable Cooling at Niraamaya Kumarakom: Where Nature Keeps You Cool

Sustainable Cooling at Niraamaya Kumarakom: Where Nature Keeps You Cool

By Nishang Narayan

Published on April 17, 2025

As the mercury climbs this summer, luxury travel is finding refreshing new ways to stay cool—without leaving a heavy footprint. At Niraamaya Retreats Backwaters & Beyond – Kumarakom, sustainability and comfort go hand in hand, offering guests a naturally cooler, deeply immersive experience by the backwaters of Kerala.

Set beside the tranquil Vembanad Lake, this eco-retreat exemplifies how thoughtful design and traditional wisdom can keep things breezy even in peak heat.

A Design That Breathes

Drawing inspiration from Kerala’s heritage, the villas at Niraamaya feature sloped clay-tiled roofs, open courtyards, and lofty ceilings that allow natural air flow. The result? Cooling that feels effortless—and rarely needs mechanical backup.

Cool Landscapes, Cooler Minds

The property’s lush greenery—towering palms, lotus ponds, and winding water channels—creates a calming microclimate. Guests often feel the temperature drop as soon as they step into the shaded gardens, where nature acts as the ultimate air conditioner.

Smart Energy, Subtle Luxury

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Where artificial cooling is used, the resort turns to high-efficiency systems with motion sensors and inverter tech, cutting down energy waste while keeping comfort levels just right. Rooms adapt to occupancy, offering a seamless blend of luxury and logic.

Materials That Matter

Built using local terracotta, sustainable timber, and laterite stone, the structures don’t just look earthy—they feel it. These breathable materials offer thermal insulation, paying homage to local craftsmanship while reducing heat buildup.

A Gentle Pace of Living

From early morning yoga by the lake to spa treatments rooted in Ayurveda, Niraamaya encourages guests to move with nature’s rhythm. Mealtimes feature seasonal, cooling dishes enjoyed under breezy cabanas—adding wellness to every bite.

Sustainability, Rooted in Soul

At its core, Niraamaya Kumarakom is about more than just green practices. With solar energy, waste reduction efforts, and nature-led experiences, it offers a model where every stay nurtures both guests and the environment.

This summer, the resort extends an invitation to slow down, cool off, and reconnect—with self, nature, and a new way of living luxuriously.

At Niraamaya Kumarakom, cooling is no longer just a service—it’s a philosophy.


Tamarind Global Expands to UK & Scandinavia Through Canopy Sales & Marketing

Tamarind Global Expands to UK & Scandinavia Through Canopy Sales & Marketing

By Nishang Narayan

Published on April 17, 2025

Tamarind Global, one of India’s leading Destination Management Companies, has announced its partnership with Canopy Sales & Marketing as its official representative for the UK and Scandinavian markets. The collaboration marks a significant step in Tamarind’s ongoing global expansion strategy.

With a team of over 400 professionals and operational strength across India’s key cities—including Mumbai, Delhi, Bengaluru, Chennai, Kochi, Jaipur, and Kolkata—Tamarind Global offers a wide array of travel and event services. From tailor-made individual tours and group travel to high-end incentive programs and corporate events, the company has built its reputation on curated experiences, local expertise, and personalised service.

The partnership with Canopy Sales & Marketing is designed to enhance Tamarind’s presence in the European market, tapping into Canopy’s deep-rooted relationships and understanding of the UK and Scandinavian travel sectors. This will allow Tamarind to better reach leisure travelers and corporate clients looking for immersive and well-executed travel experiences in India.

“At Tamarind, we are excited to expand our signature services to cater to the global travellers’ requirement through curated journeys,” said Louis D'Souza, Managing Partner, Tamarind Global. “With the UK and Scandinavia being essential growth markets for us, we are excited to join hands with Canopy Sales & Marketing. Their on-ground presence and deep trade know-how make them the perfect partners to represent Tamarind Global.”

Echoing the sentiment, Adrian Croft, Managing Director, Canopy Sales & Marketing, said, “We are honoured to be chosen as Tamarind Global's UK and Scandinavian representative. We are excited to promote their range of offerings and help connect travel advisors and event planners with an expert partner in India.”

With this strategic alliance, Tamarind Global continues its journey to bring the richness of Indian travel experiences to a wider international audience.


Summer Travel Heats Up with Surge in Pilgrimage Routes: YoloBus Sees Rising Demand

Summer Travel Heats Up with Surge in Pilgrimage Routes: YoloBus Sees Rising Demand

By Nishang Narayan

Published on April 10, 2025

As summer temperatures climb, Indian travelers are hitting the roads in search of adventure, scenic escapes, and spiritual solace—and YoloBus is seeing the impact firsthand. The premium intercity bus service has recorded a sharp increase in bookings across pilgrimage routes and tourist hotspots, prompting it to expand its network to meet the growing demand.

While hill stations like Manali, Shimla, and Nainital remain perennial summer favorites, and coastal gems like Goa, Gokarna, Puri, and Cochin continue to draw beach lovers, it’s the pilgrimage sector that’s showing notable growth. Destinations such as Tirupati, Shirdi, Katra, and Varanasi are seeing a significant rise in footfall this season.

Other emerging high-demand routes include Amritsar, Tenkasi, and Cochin, along with consistent traffic on circuits like Delhi–Manali, Dehradun, and Lucknow–Manali.

Manali remains a go-to for its cool climate and adventure sports, while Rishikesh attracts spiritual and thrill-seeking travelers alike. Nainital’s scenic charm and Tenkasi’s blend of waterfalls and temples are also proving popular. Meanwhile, Tirupati and Varanasi continue to be top choices for those seeking spiritual fulfillment.

“Summer is one of the most exciting times for travel, as people look for adventure, relaxation, and meaningful experiences,” said Sanjay Jadoun, CEO of YoloBus.
“We’re committed to making their journeys seamless with expanded routes, upgraded comfort, and exclusive offers. The shift in traveler preferences—towards nature and spirituality—is clear, and we’re ready to serve every kind of traveler.”

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To enhance the experience, YoloBus has rolled out several customer-first initiatives:

  • Passenger insurance for peace of mind

  • Advanced IoT safety devices in every bus

  • Air-conditioned cabins and premium sleeper buses for long hauls

  • Travel packages, onboard essentials, and round-the-clock support

  • Onboard entertainment and refreshments for a more enjoyable ride

And to make travel more budget-friendly, YoloBus is offering up to INR 200 off using the coupon code SUMMER25. With peak travel season kicking off mid-April, early birds are encouraged to book in advance.

About YoloBus

YoloBus is a leading intercity travel service offering safe, comfortable, and premium travel across India. With over 1 million travelers served across 400+ routes, YoloBus combines state-of-the-art amenities, punctuality, and high customer satisfaction to deliver an exceptional travel experience.

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