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By Author
Published on October 2, 2023
ICICI Lombard General Insurance marked World Tourism Day by releasing an insightful consumer study report titled "Research on Travel Behaviours 2023." This report provides valuable insights into the changing landscape of travel insurance and the preferences of Indian travellers.
The study delves into the international travel habits of Indians and unveils some noteworthy findings. It reveals that a remarkable 76% of Indian travellers purchased travel insurance for their most recent trip, and an impressive 92% expressed their intent to acquire it for their next journey. This surge in interest highlights the growing awareness of the need to protect travel experiences. Furthermore, the report indicates that awareness of travel insurance increases as individuals progress through different stages of family life. Notably, married couples with children are the most likely group to purchase travel insurance, with a substantial 78% opting for coverage, followed by married couples without children at 67%, and singles at 66%.
The study takes a deep dive into the mindset of Indian travellers, shedding light on their unique preferences, awareness levels, and behaviours within various customer categories: families, couples, and singles. By conducting this research, ICICI Lombard identifies the challenges associated with organising and executing international travel, unmet needs, and potential solutions that could shape the future of travel insurance in India.
Sheena Kapoor, Head of Marketing, Corporate Communications & CSR at ICICI Lombard, commented on the findings, stating, "These statistics underscore a growing consciousness among travellers to safeguard their travel experiences and protect themselves against unforeseen events. It is indeed encouraging to see that travel insurance is no longer an afterthought but a proactive choice for a majority of respondents. Additionally, the correlation between family stages and travel insurance awareness is a noteworthy discovery, demonstrating that individuals are increasingly recognizing the importance of securing their travel plans, particularly as they progress through various life stages."
The report also highlights interesting trends in travel behaviour. For instance, respondents with children are more inclined to take multiple trips in a year. The middle-aged group, comprising 61% of individuals, tends to embark on two or more trips annually, while this percentage drops to one in three for those aged 45 and above. Respondents who travel once a year typically have slightly longer trips, averaging around 13-14 days, whereas those taking two or more trips average around 11-12 days for their most recent journey.
The study also addresses challenges faced during international travel planning. Among the key findings, customers who are married without children appear to encounter the most challenges in their travel planning, with 48% reporting issues. The younger age group faces significant problems during visa applications and finalising bookings, while the middle age group struggles with airline reservations and coordinating logistics between cities. Travel insurance issues were the least common among both age groups.
Awareness of travel insurance varies depending on how travel is booked. Customers who book through intermediaries tend to have the lowest awareness of travel insurance. However, among those with the highest awareness levels, the purchase of travel insurance increases significantly. For international trips, three out of four respondents (75%) purchased travel insurance for their most recent journey.
The top three factors motivating individuals to purchase travel insurance are safety and financial protection (28%), coverage and claim limits (18%), and the chosen travel destination (16%). Interestingly, the highest level of difficulty in purchasing travel insurance is encountered when the insurance booking is done by someone else, with 80% of respondents reporting difficulties.
Looking ahead, Southeast Asia (47%) and the Middle East (40%) stand out as the top choices for travel destinations among respondents for their upcoming international trips. Notably, 92% of respondents plan to buy travel insurance for their next international journey, with the inclination to acquire travel insurance rising with different family stages: couples with kids (94%), couples without kids (92%), and singles (87%).
ICICI Lombard's report provides valuable insights into the evolving landscape of travel insurance in India, emphasising the increasing importance of protecting travel experiences and the diverse preferences of Indian travellers. As international travel continues to grow, so does the need for comprehensive travel insurance, ensuring that travellers can explore the world with peace of mind.
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By Hariharan U
Published on October 22, 2025
SpiceJet has announced a major expansion of its domestic network ahead of Chhath Puja and Diwali, strengthening connectivity to Bihar with new and additional flights to Patna and Darbhanga.
The airline has introduced new flights to Patna from Ahmedabad, Bengaluru, and Hyderabad, along with increased frequencies from Delhi and Mumbai. In addition, Darbhanga has gained extra services from Delhi and Mumbai, further improving accessibility for travellers heading home during the festive season.
These routes build upon SpiceJet’s existing operations to Patna from Delhi, Mumbai, and Guwahati, and to Darbhanga from Bengaluru, Mumbai, and Delhi. The new flights commenced in a phased rollout from October 10, 2025, ensuring greater travel flexibility and convenience for passengers amid the festive rush.
Earlier this month, SpiceJet also introduced special daily non-stop Diwali flights to Ayodhya from Delhi, Bengaluru, Ahmedabad, and Hyderabad, enabling devotees and tourists easier access to the Shri Ram Temple during the celebrations.
Commenting on the development, Debojo Maharshi, Chief Business Officer, SpiceJet, said, “The festive season holds immense significance for millions of our passengers, and we are delighted to make travel home for Chhath Puja and Diwali more convenient and accessible. With enhanced connectivity to Patna, Darbhanga, and Ayodhya, SpiceJet continues to play a key role in bringing people closer to their loved ones for celebrations that matter most.”
The expansion underscores SpiceJet’s commitment to meeting evolving travel demand, particularly during high-traffic festive periods, by offering affordable, direct, and seamless connectivity across India’s key regional hubs.
By Manu Vardhan Kannan
Published on October 20, 2025
IndiGo and Digi Yatra have announced a new app-to-app integration that allows IndiGo flyers to share boarding passes directly with the Digi Yatra app. The collaboration enhances contactless, biometric-enabled travel while ensuring user consent, data privacy, and faster passenger processing at airports.
IndiGo, India’s leading airline, has partnered with Digi Yatra, the Self-Sovereign Identity (SSI)-based ecosystem that uses facial biometric technology for contactless passenger processing, to enable this direct integration between their mobile applications. The initiative eliminates the need for passengers to manually scan or upload boarding passes on the Digi Yatra app.
After completing web check-in, IndiGo flyers can now simply click “Share with Digi Yatra” within the IndiGo app to securely transfer their boarding pass. This process ensures that passenger consent is obtained at every step and that only essential data is shared with authorised Digi Yatra verifiers at airports.
Designed with privacy by design principles, the transaction occurs entirely offline through deep linking between the two apps, without involving any cloud or server processing. This ensures data integrity, authenticity, and enhanced security while improving convenience for travellers.
Commenting on the development, Suresh Khadakbhavi, CEO of Digi Yatra Foundation, said,
“Our mission is to transform air travel into a seamless, secure, and paperless experience for every passenger. This collaboration with IndiGo marks a significant milestone in that journey. By integrating our technology directly with IndiGo’s app, we are enabling travellers to enjoy faster check-ins, smoother boarding, and enhanced convenience. As more airlines and airports embrace our ecosystem, we will continue to innovate and support India’s vision for digital transformation in travel.”
Neetan Chopra, Chief Information and Digital Officer, IndiGo, added,
“Every year, we fly millions of customers who trust us for our promise of safe, on-time, and hassle-free travel. This partnership with Digi Yatra takes our commitment to customer convenience a step further by enabling a smooth, contactless boarding journey. We are thrilled to be among the first airlines to adopt this technology and remain focused on leveraging innovation to make air travel simpler, faster, and more enjoyable.”
This collaboration underscores the aviation industry’s shared commitment to digital innovation and highlights growing confidence in Digi Yatra’s secure, paperless travel ecosystem as India moves closer to a fully digital airport experience.
Published on October 14, 2025
Etihad Airways is focusing on premium travel and customer segmentation to boost its business in India, one of its top three global markets, while operating at full capacity under a bilateral seat agreement with the country.
The Abu Dhabi-based airline has been upgrading its services with new aircraft and enhanced cabin experiences to attract high-value travellers. Since relaunching flights to Kolkata in March 2023, Etihad increased its weekly frequency from four to eight flights by 2025. Across India, the airline now operates 185 flights a week to 11 cities.
“We fly all the seats that the bilateral agreement allows us,” said Javier Alija, Etihad Airways Vice President for Global Sales and Distribution. The agreement caps 50,000 weekly seats for Abu Dhabi-based carriers, shared between Etihad and Air Arabia Abu Dhabi. Until the agreement changes, the airline cannot add more frequencies or destinations.
To overcome these capacity constraints, Etihad is building partnerships, including a tie-up with Akasa Air, connecting four Indian cities to Abu Dhabi. The airline is also enhancing the passenger experience for long-haul travellers, especially to the US, with Abu Dhabi’s new terminal and US Customs and Border Protection (CBP) pre-clearance. This allows passengers to arrive in the US as domestic travellers, saving time at immigration.
Kolkata is the first Indian city to receive Etihad’s new A321 LR aircraft, featuring a redesigned cabin with just 160 seats, two first-class suites, 14 business, and 144 economy seats, offering a widebody-like experience in a narrow-body aircraft. “This reflects Kolkata’s strong premium travel potential,” Alija said.
Etihad’s focus on yield optimisation and operational efficiency has helped the airline achieve record financial results. For the current year, it expects 21–22% growth in seat capacity, 22–23% increase in revenue, and a 30% rise in absolute profit, supported by expansions in other markets. The airline plans to launch 13 new international routes by year-end, aiming to serve nearly 90 destinations worldwide.
Alija added, “Even if our frequencies and destinations remain static, these customer-focused and operational efforts ensure Etihad continues to be the preferred airline for Indian travellers. We are very conscious that our rapid growth should not compromise the financial gains we have achieved.”
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