Safe Travels Ahead: ICICI Lombard's Insights into Indian Travellers

Safe Travels Ahead: ICICI Lombard's Insights into Indian Travellers

By Author

Published on October 2, 2023

ICICI Lombard General Insurance marked World Tourism Day by releasing an insightful consumer study report titled "Research on Travel Behaviours 2023." This report provides valuable insights into the changing landscape of travel insurance and the preferences of Indian travellers.

The study delves into the international travel habits of Indians and unveils some noteworthy findings. It reveals that a remarkable 76% of Indian travellers purchased travel insurance for their most recent trip, and an impressive 92% expressed their intent to acquire it for their next journey. This surge in interest highlights the growing awareness of the need to protect travel experiences. Furthermore, the report indicates that awareness of travel insurance increases as individuals progress through different stages of family life. Notably, married couples with children are the most likely group to purchase travel insurance, with a substantial 78% opting for coverage, followed by married couples without children at 67%, and singles at 66%.

The study takes a deep dive into the mindset of Indian travellers, shedding light on their unique preferences, awareness levels, and behaviours within various customer categories: families, couples, and singles. By conducting this research, ICICI Lombard identifies the challenges associated with organising and executing international travel, unmet needs, and potential solutions that could shape the future of travel insurance in India.

Sheena Kapoor, Head of Marketing, Corporate Communications & CSR at ICICI Lombard, commented on the findings, stating, "These statistics underscore a growing consciousness among travellers to safeguard their travel experiences and protect themselves against unforeseen events. It is indeed encouraging to see that travel insurance is no longer an afterthought but a proactive choice for a majority of respondents. Additionally, the correlation between family stages and travel insurance awareness is a noteworthy discovery, demonstrating that individuals are increasingly recognizing the importance of securing their travel plans, particularly as they progress through various life stages."

The report also highlights interesting trends in travel behaviour. For instance, respondents with children are more inclined to take multiple trips in a year. The middle-aged group, comprising 61% of individuals, tends to embark on two or more trips annually, while this percentage drops to one in three for those aged 45 and above. Respondents who travel once a year typically have slightly longer trips, averaging around 13-14 days, whereas those taking two or more trips average around 11-12 days for their most recent journey.

The study also addresses challenges faced during international travel planning. Among the key findings, customers who are married without children appear to encounter the most challenges in their travel planning, with 48% reporting issues. The younger age group faces significant problems during visa applications and finalising bookings, while the middle age group struggles with airline reservations and coordinating logistics between cities. Travel insurance issues were the least common among both age groups.

Awareness of travel insurance varies depending on how travel is booked. Customers who book through intermediaries tend to have the lowest awareness of travel insurance. However, among those with the highest awareness levels, the purchase of travel insurance increases significantly. For international trips, three out of four respondents (75%) purchased travel insurance for their most recent journey.

The top three factors motivating individuals to purchase travel insurance are safety and financial protection (28%), coverage and claim limits (18%), and the chosen travel destination (16%). Interestingly, the highest level of difficulty in purchasing travel insurance is encountered when the insurance booking is done by someone else, with 80% of respondents reporting difficulties.

Looking ahead, Southeast Asia (47%) and the Middle East (40%) stand out as the top choices for travel destinations among respondents for their upcoming international trips. Notably, 92% of respondents plan to buy travel insurance for their next international journey, with the inclination to acquire travel insurance rising with different family stages: couples with kids (94%), couples without kids (92%), and singles (87%).

ICICI Lombard's report provides valuable insights into the evolving landscape of travel insurance in India, emphasising the increasing importance of protecting travel experiences and the diverse preferences of Indian travellers. As international travel continues to grow, so does the need for comprehensive travel insurance, ensuring that travellers can explore the world with peace of mind.


Israel Concludes Largest Civilian Evacuation, Aids Over 125,000 Amid Conflict

Israel Concludes Largest Civilian Evacuation, Aids Over 125,000 Amid Conflict

By Nishang Narayan

Published on July 11, 2025

The Israel Ministry of Tourism has officially concluded its largest civilian evacuation operation, marking the end of an unprecedented initiative that housed more than 125,000 residents displaced by the Swords of Iron War. On July 7, 2025, the civilian emergency operations center, which was launched under the leadership of Minister of Tourism Haim Katz, formally closed after nearly two years of continuous efforts.

The operation, which began on October 18, 2023, was set up within days with the support of the Israel Hotel Association. In just one week, nearly 100,000 people were assigned to hotel accommodations. At its peak, over 90,000 evacuees were hosted across hotels nationwide on a full-board basis that included lodging, meals, laundry, and other essential services.

“Without prior preparation, we established an effective infrastructure for the evacuation of residents in times of emergency,” said Minister Katz. “This initiative not only strengthened our home front but also prevented the collapse of the hotel sector. The subsistence grants we introduced saved the State 7 billion shekels. We remain committed to preserving and rebuilding tourism, which is a key driver of our economy and public diplomacy.”

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To support evacuees who preferred alternatives to hotel stays, the Ministry rolled out a daily subsistence grant—ILS 200 per adult and ILS 100 per child—amounting to roughly ILS 18,000 monthly for a family of four. A targeted information campaign later helped transition many from hotel stays to this community-based support, generating additional savings for the State Treasury.

The initiative safeguarded thousands of jobs in Israel’s hospitality sector, heavily impacted by the pause in tourism during the conflict. The emergency center also handled nearly 13,000 disputes related to eligibility and hotel stays, along with thousands of requests for family reunifications, pet accommodations, and special cases like weekend stays for soldiers.

Drawing on insights from the 628 days of operation, the Ministry is now preparing a dedicated emergency evacuation protocol to guide future responses. Even as the operations center winds down, the Ministry will continue addressing remaining administrative issues, while encouraging international visitors to support Israel’s tourism revival.


Parliament Panel Reviews Aviation Safety After Air India AI-171 Crash

Parliament Panel Reviews Aviation Safety After Air India AI-171 Crash

By Nishang Narayan

Published on July 10, 2025

The Parliamentary Standing Committee on Transport, Tourism and Culture has convened a crucial meeting at Parliament House Annexe to conduct an overall review of civil aviation safety in India. This meeting comes in the wake of the tragic Air India Flight AI-171 crash in Ahmedabad that claimed 241 lives, including former Gujarat Chief Minister Vijay Rupani.

Committee Chairman Sanjay Kumar Jha is leading the discussions, which include Air India CEO Campbell Wilson and top officials from the Ministry of Civil Aviation, the Directorate General of Civil Aviation (DGCA), and the Airports Authority of India (AAI).

On Tuesday, members of Parliament's Public Accounts Committee (PAC) also raised serious concerns over aviation safety standards, as well as the sudden spike in flight fares from Srinagar to other cities following the recent terror attack in Pahalgam.

The fatal incident occurred on June 12 when Air India Flight AI-171, a Boeing 787-8 Dreamliner, crashed shortly after takeoff from Ahmedabad's Sardar Vallabhbhai Patel International Airport. The aircraft struck the BJ Medical College hostel building, resulting in 241 fatalities out of the 242 people on board.

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The Aircraft Accident Investigation Bureau (AAIB) has submitted its preliminary report to the Ministry of Civil Aviation and other authorities. Notably, this investigation marks the first time India has domestically decoded black box data. Officials confirmed that the crash protection module (CPM) from one of the black boxes was retrieved and successfully downloaded at the AAIB Lab in Delhi on June 25, using an identical unit known as a "golden chassis" to verify the data.

The investigation is being led by the AAIB Director General and involves a multidisciplinary team, including experts from the Indian Air Force, Hindustan Aeronautics Limited (HAL), aviation medicine, air traffic control, and the US-based National Transportation Safety Board (NTSB), the designated body from the aircraft’s country of design.

Meanwhile, efforts to identify victims have concluded. Civil Hospital Medical Superintendent Rakesh Joshi confirmed, “A total of 254 DNA matches were done, all identified and handed over. Six were identified through facial recognition.” All 260 bodies from the crash have now been returned to their families.

As scrutiny intensifies, the Parliament panel’s review aims to ensure that aviation safety protocols are thoroughly examined to prevent such tragedies in the future, while also addressing concerns around fare hikes in sensitive situations.


The Leela Unveils North and South Palace Trails to Promote Cultural Travel in India

The Leela Unveils North and South Palace Trails to Promote Cultural Travel in India

By Nishang Narayan

Published on July 9, 2025

The Leela Palaces, Hotels and Resorts has launched two bespoke itineraries—The Leela Palace Trail – North India and The Leela Palace Trail – South India—under its expanding Palace Trail initiative. These curated experiences aim to deepen inbound travellers’ engagement with India’s heritage, culture, and diverse landscapes by combining luxury hospitality with authentic local encounters across destinations like Delhi, Jaipur, Udaipur, Chennai, Kovalam, and Hyderabad.

The North India trail reimagines the classic Golden Triangle circuit—covering New Delhi, Jaipur, and Udaipur—with The Leela’s signature touch of intuitive luxury. This itinerary is ideal for first-time visitors seeking to explore India’s most iconic landmarks and rich historical settings, while enjoying stays at The Leela Palace New Delhi, The Leela Palace Jaipur, and The Leela Palace Udaipur. Guests can expect a blend of heritage tours, local traditions, and immersive cultural experiences woven seamlessly into their journey.

On the other hand, the South India trail caters to travellers looking for a slower, more introspective exploration. Winding through Bengaluru, Chennai, Kovalam, Ashtamudi, and Hyderabad, this itinerary focuses on wellness, temple trails, traditional cuisine, and coastal landscapes. Properties like The Leela Palace Chennai, The Leela Kovalam, and The Leela Ashtamudi serve as luxurious bases for discovering the vibrant regional diversity and cultural depth of the South.

Commenting on the launch, Anuraag Bhatnagar, Chief Executive Officer of The Leela Palaces, Hotels and Resorts, said, “The introduction of the North and South Palace Trails reflects our commitment to crafting immersive journeys that are rooted in Indian heritage and delivered with intuitive luxury. While the North Trail is perfect for first-time visitors to India who wish to experience its most iconic landmarks, the South Trail invites a slower, more introspective exploration through wellness, cuisine, and culture.”

Both itineraries are customisable, featuring guided art walks, curated excursions, and locally inspired activities that resonate with today’s global travellers seeking meaningful, narrative-driven experiences. With this initiative, The Leela continues to position itself at the forefront of luxury hospitality that seamlessly merges cultural authenticity with sophisticated travel.

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