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By Author
Published on February 14, 2024
Shana Susan Ninan has been appointed as the Cluster Director of Marketing for 17 Marriott hotels in India by SAMHI Hospitality. With 16 years of experience in the industry, Shana brings valuable expertise to elevate the Marriott brand across nine cities. In her new role, she will oversee Marketing Communication activities, lead Public Relations initiatives, and formulate Digital/Print Marketing Strategies to ensure seamless Brand Integration across the diverse portfolio of SAMHI-MI hotels.
Having previously worked with Hyatt Hotels Corporation, where she served as the Director of Marketing for Kerala, Shana played a pivotal role in the brand's success. Her experience also includes overseeing the pre-opening for Grand Hyatt Kochi Bolgatty and Hyatt Regency Thrissur and Trivandrum. Academically, Shana holds a Master of Arts in Media and Communications from English and Foreign Languages University, Hyderabad, and has studied Development Communications at Tata Institute of Social Sciences (TISS), Mumbai.
Beyond her professional endeavors, Shana is passionate about literature, poetry, and engaging conversations on culture, art, travel, and education. She actively participates in social and humanist activities, enjoys traveling and trekking, and delights in reviewing books and exploring new places to recommend. Shana's multifaceted interests and dedication to her craft make her a valuable addition to the SAMHI Hospitality team.
In her new role, she will lead Marketing Communication activities, spearhead Public Relations initiatives, and develop Digital/Print Marketing Strategies to ensure seamless Brand Integration across the diverse portfolio of SAMHI-MI hotels.
With a passion for training and nurturing talent, Shana is poised to make a lasting impact on Marketing Communication and brand personnel within the organization.
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By Manu Vardhan Kannan
Published on November 5, 2025
Sofitel Mumbai BKC is delighted to announce the appointment of Ms. Neha Chhabra as its new General Manager. With over two decades of distinguished experience in luxury and business hospitality, Neha brings a deep understanding of operations, guest experience, and brand leadership, perfectly reflecting Sofitel’s signature blend of French zest and Indian warmth.
A seasoned hotelier and dynamic leader, Neha has led several prestigious properties under globally acclaimed hospitality brands. Most recently, she served as General Manager at JW Marriott Goa, where she positioned the property among North Goa’s most celebrated luxury destinations. Under her leadership, the hotel garnered over 27 industry accolades, including honours from Travel + Leisure India, Condé Nast Traveler, and the HICSA Hotel of the Year 2024.
Prior to this, Neha was General Manager at Courtyard by Marriott Bengaluru Hebbal, where her agile leadership through the pandemic drove both operational excellence and strong financial performance. Her earlier roles at JW Marriott Mumbai Sahar, The Trident Bandra Kurla, and The Oberoi New Delhi further enriched her expertise in delivering exceptional service and guest satisfaction across diverse luxury environments.
Renowned for her people-first approach and commitment to excellence, Neha has received numerous prestigious accolades, including:
Goa’s Best General Manager 2024 (CMO Asia)
Leadership Excellence 2022 (APEC GM Awards)
Diamond General Manager of the Year 2021–22 (Global, Courtyard Brand)
She has also been honoured among the Most Fabulous Women Leaders in Hospitality and recognized as Hotel Manager of the Year 2019 by BW Hotelier and Stelliers South Asia.
Reflecting on her appointment, Neha Chhabra shared,
“Joining Sofitel Mumbai BKC is an exciting opportunity to build on the brand’s legacy of French sophistication and Indian hospitality. I look forward to leading the exceptional team here to further strengthen Sofitel’s position as Mumbai’s most distinguished luxury destination and to create meaningful, memorable experiences for our guests.”
In her new role, Neha will oversee the hotel’s overall operations and strategic direction, focusing on enhancing guest experiences, driving sustainable growth, and fostering a culture of creativity and excellence among her teams.
With her vast experience and visionary leadership, Neha Chhabra’s appointment marks an inspiring new chapter for Sofitel Mumbai BKC, as the hotel continues to redefine luxury hospitality in the heart of India’s financial capital.
Published on November 3, 2025
Prashanth Kuchimanchi has been appointed as the General Manager of Four Points by Sheraton Mahabalipuram Resort and Convention Centre, effective November 1, 2025.
With over two decades of extensive experience in hospitality, Prashanth brings a wealth of expertise in hotel operations, events and convention management, guest experience, and revenue optimization. Known for his strategic leadership and commitment to operational excellence, he has consistently driven growth and delivered memorable guest experiences throughout his career.
In his most recent role at The Leela Gandhinagar & Mahatma Mandir Convention & Exhibition Centre, Prashanth led operations for a large-scale luxury hotel and convention environment. During his tenure with The Leela Palaces, Hotels and Resorts, he was instrumental in elevating service standards, guest satisfaction, and premium dining experiences across a complex property that included convention facilities and multiple F&B outlets.
A family-oriented individual, Prashanth is married to Niharika and they have two daughters, Nitya Stuti and Sveshta Udita. Outside of work, he is known for his warm personality, love for travel and food, and looks forward to exploring the cultural heritage of Mahabalipuram with his family.
His appointment marks an exciting new chapter for Four Points by Sheraton Mahabalipuram Resort and Convention Centre as it continues to strengthen its leadership and guest experience under his guidance.
Published on November 2, 2025
Fortune Hotels, a member of the ITC Hotels Group, has announced the appointment of Supriyo Dhali as the General Manager of Fortune Select Siliguri.
An accomplished hotelier with over 25 years of experience, Dhali brings a strong record of success in hotel operations, guest engagement, and brand-led service excellence. In his new role, he will oversee the hotel’s overall functioning with a focus on enhancing the guest experience and strengthening the brand’s presence in the region.
Throughout his career, Dhali has held leadership positions across leading hospitality brands, including Sterling Holidays, Lemon Tree Hotels, Club Mahindra, Park Inn by Radisson, Taj Hotels, and ITC Hotels.
Before joining Fortune Select Siliguri, he served as General Manager at Sterling Aravalli, Udaipur, where he successfully led a 70-key upscale resort with multiple banquet venues, driving both guest satisfaction and operational performance.
Known for his disciplined leadership, people-first approach, and commitment to creating memorable guest experiences, Dhali is set to play a key role in driving the continued growth and service excellence of Fortune Select Siliguri, the company said in a release.
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