Sanjay Kumar Jain Assumes Leadership Role at IRCTC

Sanjay Kumar Jain Assumes Leadership Role at IRCTC

By Author

Published on February 19, 2024

In a significant move for the Indian Railway Catering and Tourism Corporation Ltd (IRCTC), Mr. Sanjay Kumar Jain, a seasoned Indian Railway Traffic Services (IRTS) Officer of the 1990 batch, has taken on the key position of Chairman & Managing Director. With a career spanning over three decades, Mr. Jain brings a wealth of experience and a proven track record of exemplary leadership within the Ministry of Railways and public sector undertakings (PSUs).

Mr. Jain's journey reflects his dynamic leadership and expertise in policy formulation, commercial ventures, and developmental initiatives across diverse government sectors. As a qualified Chartered Accountant (CA), he has made significant contributions in pivotal roles such as Principal Chief Commercial Manager at Northern Railway, Group General Manager (North Zone) at IRCTC, and Divisional Railway Manager at Mumbai Central Railway.

image

During his tenure at IRCTC, Mr. Jain spearheaded groundbreaking initiatives that redefined luxury travel experiences, including enhancing the Maharajas’ Express and introducing India’s first ‘Executive Lounge’ at New Delhi Railway Station. Under his leadership, the tourism business of IRCTC in the North Zone witnessed exponential growth, reflecting his strategic vision and innovative marketing approaches.

As Divisional Railway Manager in Mumbai, Mr. Jain demonstrated exceptional leadership in managing one of the largest suburban railway networks, catering to millions of commuters daily. His commitment to cleanliness and heritage conservation was exemplified by initiatives like the Swachhata Mission and the restoration of Mumbai’s Byculla Railway Station, recognized with prestigious awards including UNESCO’s Asia Pacific Cultural Heritage Award.

Mr. Jain's tenure was also marked by initiatives promoting gender equality and environmental sustainability, such as establishing the first all-women-run railway station at Matunga, Mumbai, and launching the “Muck Special” train for garbage collection along railway lines. His focus on passenger amenities and sustainable development reflects his commitment to enhancing the overall railway experience while ensuring environmental stewardship.

Mr. Jain’s contributions have been duly acknowledged by the Ministry of Railways, with prestigious awards including the Minister of Railways Award for Meritorious Services, underscoring his dedication and impact on the railway ecosystem.

As Mr. Sanjay Kumar Jain assumes this pivotal role at IRCTC, his extensive experience and visionary leadership are poised to drive the corporation towards greater heights of success, further enriching the travel experiences of millions of passengers across the country.


Taronish Karkaria Appointed General Manager of Taj West End Bengaluru

Taronish Karkaria Appointed General Manager of Taj West End Bengaluru

By Hariharan U

Published on September 1, 2025

Taj West End, Bengaluru has announced the appointment of Taronish Karkaria as its new general manager. A second-generation hotelier, Karkaria brings more than 20 years of experience in luxury hospitality, combining operational expertise with a strong focus on guest experience and team development.

He has been a prominent leader within the Indian Hotels Company Limited (IHCL), successfully leading several of its flagship properties. Most recently, he served as the pre-opening general manager of Taj Gandhinagar Resort & Spa, and prior to that, as director of operations at Taj Palace, New Delhi the country’s largest luxury convention hotel. His career also includes leadership roles at The Taj Mahal Palace, Mumbai and Taj Lands End, Mumbai.

In his new role at Taj West End, Karkaria will focus on advancing strategic operations, enhancing bespoke guest experiences, and introducing initiatives that strengthen the hotel’s legacy as one of Bengaluru’s most treasured landmarks.

Satyajeet Krishnan, Senior Vice President – Operations, South, IHCL, said, “Taronish brings forth an extensive expertise across operations and proven ability to elevate guest experiences. His leadership will play a key role in further strengthening the hotel’s position as one of the city’s most distinguished luxury destinations”.

Sharing his excitement, Karkaria said, “Taj West End is a true icon of Bengaluru’s hospitality landscape. I am excited to continue its legacy while crafting meaningful experiences for our guests, blending warmth and innovation with the hotel’s timeless charm”.

With his wealth of experience and deep understanding of IHCL’s service ethos, Karkaria is poised to lead Taj West End into its next chapter of growth while maintaining its reputation as a luxury hospitality landmark.


Accor appoints Ranju Alex as CEO for South Asia

Accor appoints Ranju Alex as CEO for South Asia

By Manu Vardhan Kannan

Published on September 1, 2025

Accor has announced the appointment of Ranju Alex as CEO for South Asia, a role covering India, Bangladesh, Pakistan, and Sri Lanka. The hospitality leader currently operates more than 70 hotels in the region, with over 30 in the pipeline.

Alex is a seasoned hospitality professional with a career spanning over three decades. Until recently, she served as Regional Vice President for South Asia at Marriott International, overseeing more than 170 hotels. She began her career with The Oberoi Group in 1993 and went on to hold several leadership positions at Marriott, contributing significantly to its growth in the region.

Recognised for her achievements, Alex was recently conferred with the Bharat Gaurav Award, a prestigious honour celebrating her contributions to the industry.

Expressing her excitement, Alex said:

“I am delighted to join an organisation with the most comprehensive and exciting portfolio of brands in the region. It will be an honor to lead the Group’s vision in this region, and I eagerly look forward to this exciting role.”

This appointment further strengthens Accor’s leadership team as it continues to expand its footprint and reinforce its position as a leading hospitality player in South Asia.


Pankaj Jaswal Appointed as Operations Manager at Hotel Express Inn, Nashik

Pankaj Jaswal Appointed as Operations Manager at Hotel Express Inn, Nashik

By Manu Vardhan Kannan

Published on August 29, 2025

Hotel Express Inn, Nashik, has welcomed Pankaj Jaswal as its new Operations Manager. Bringing with him valuable experience and a deep passion for hospitality, Pankaj Jaswal is set to play a pivotal role in strengthening the hotel’s operations and guest engagement.

Express Inn has always been known for its focus on delivering memorable guest experiences, and this appointment marks another step towards enhancing service quality and operational excellence. The team expressed their excitement in welcoming him, noting that his expertise will help the property continue its journey of growth and success.

The Express Inn Family looks forward to achieving new milestones under his leadership, ensuring that every guest enjoys the warmth and hospitality the brand is known for.

Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!

Subscribe to Hospitality news e-magazine for free and never miss an issue.

By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.

Advertise With Us

We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.