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By Author
Published on February 19, 2024
In a significant move for the Indian Railway Catering and Tourism Corporation Ltd (IRCTC), Mr. Sanjay Kumar Jain, a seasoned Indian Railway Traffic Services (IRTS) Officer of the 1990 batch, has taken on the key position of Chairman & Managing Director. With a career spanning over three decades, Mr. Jain brings a wealth of experience and a proven track record of exemplary leadership within the Ministry of Railways and public sector undertakings (PSUs).
Mr. Jain's journey reflects his dynamic leadership and expertise in policy formulation, commercial ventures, and developmental initiatives across diverse government sectors. As a qualified Chartered Accountant (CA), he has made significant contributions in pivotal roles such as Principal Chief Commercial Manager at Northern Railway, Group General Manager (North Zone) at IRCTC, and Divisional Railway Manager at Mumbai Central Railway.
During his tenure at IRCTC, Mr. Jain spearheaded groundbreaking initiatives that redefined luxury travel experiences, including enhancing the Maharajas’ Express and introducing India’s first ‘Executive Lounge’ at New Delhi Railway Station. Under his leadership, the tourism business of IRCTC in the North Zone witnessed exponential growth, reflecting his strategic vision and innovative marketing approaches.
As Divisional Railway Manager in Mumbai, Mr. Jain demonstrated exceptional leadership in managing one of the largest suburban railway networks, catering to millions of commuters daily. His commitment to cleanliness and heritage conservation was exemplified by initiatives like the Swachhata Mission and the restoration of Mumbai’s Byculla Railway Station, recognized with prestigious awards including UNESCO’s Asia Pacific Cultural Heritage Award.
Mr. Jain's tenure was also marked by initiatives promoting gender equality and environmental sustainability, such as establishing the first all-women-run railway station at Matunga, Mumbai, and launching the “Muck Special” train for garbage collection along railway lines. His focus on passenger amenities and sustainable development reflects his commitment to enhancing the overall railway experience while ensuring environmental stewardship.
Mr. Jain’s contributions have been duly acknowledged by the Ministry of Railways, with prestigious awards including the Minister of Railways Award for Meritorious Services, underscoring his dedication and impact on the railway ecosystem.
As Mr. Sanjay Kumar Jain assumes this pivotal role at IRCTC, his extensive experience and visionary leadership are poised to drive the corporation towards greater heights of success, further enriching the travel experiences of millions of passengers across the country.
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By Manu Vardhan Kannan
Published on August 11, 2025
Fortune Hotels, part of the ITC Hotels group, has announced the appointment of Anurag Bharadwaj as the new General Manager of Fortune Ranjit Vihar, Amritsar. Bringing over 15 years of industry experience, Bharadwaj is set to steer the hotel towards elevated guest satisfaction and business growth.
Known for his strategic mindset and strong operational capabilities, Bharadwaj steps into this leadership role with a focus on refining service quality, motivating teams, and strengthening the hotel's overall performance.
His career spans across respected hospitality brands, having previously held key managerial roles at Holiday Inn Amritsar, Holiday Inn Chandigarh Panchkula (IHG), and The Fern Hotels and Resorts.
With his extensive background and proven track record in premium hotel operations, Bharadwaj is well-positioned to lead Fortune Ranjit Vihar with fresh ideas and a commitment to excellence.
The Westin Goa has announced the appointment of Ankita Bhide as its new Training and Quality Manager, reinforcing the hotel’s commitment to service excellence and team development.
Bringing over a decade of experience in the hospitality sector, Bhide has been an integral part of the Marriott family, known for her expertise in pre-opening strategies, innovative training systems, and enhancing guest experiences.
In her new role at The Westin Goa, Bhide will lead initiatives to improve service delivery, build high-performing teams, and foster a culture of continuous learning, ensuring both team members and guests feel truly valued.
“We are delighted to welcome Ankita Bhide to The Westin Goa family! With her leading our training and quality initiatives, we are confident that we will continue to create exceptional guest experiences and empower high-performing teams,” said Harish Gopalakrishnan, General Manager, The Westin Goa.
Sharing her vision for the role, Bhide stated, “I look forward to nurturing a culture at The Westin Goa where learning never stops, teams feel empowered, and every guest moment is made with care. Together, we aim to elevate the hospitality experience and set new benchmarks in service excellence.”
With Bhide’s leadership, The Westin Goa is set to strengthen its guest engagement and team training approach, promising an even more memorable stay experience.
By Hariharan U
Renaissance Bengaluru Race Course Hotel has announced the appointment of Shranoth Suresh as its new Director of Sales. Bringing over a decade of diverse experience in the hospitality industry, Suresh will lead the property’s sales strategy, business development, and client relationship management efforts.
Before taking on this role, Suresh served as Associate Director of Sales at The Westin Chennai Velachery, where he successfully drove revenue growth and market expansion. His career includes key positions with Marriott International, Hilton Hotels & Resorts, and ITC Hotels, along with an international stint at Renaissance Zurich adding valuable global exposure to his profile.
Known for his dynamic leadership style and strategic acumen, Suresh is expected to strengthen Renaissance Bengaluru Race Course Hotel’s positioning as a preferred choice in central Bengaluru, recognised for its modern amenities and prime location.
On his appointment, Sita Lekshmi, General Manager, Renaissance Bengaluru Race Course Hotel, said:
“Shranoth’s impressive track record across renowned hospitality brands and his global exposure bring a fresh, strategic perspective to our sales leadership. His ability to build strong client relationships, combined with his deep understanding of evolving market dynamics, will be instrumental as we continue to strengthen our positioning. With him on-board, we look forward to exploring new growth avenues, delivering elevated experiences that reflect the distinctive spirit of the Renaissance brand.”
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