Saudia Named World’s Most Improved Airline for 2024

Saudia Named World’s Most Improved Airline for 2024

By Nithyakala Neelakandan

Published on July 2, 2024

Saudia, the national carrier of Saudi Arabia, has been honored as the “World’s Most Improved Airline” and topped the list for Best Economy Class Airline Catering at the 2024 Skytrax World Airline Awards. Skytrax, an international air transport rating organization, hosts this prestigious event, which is based on an extensive global customer satisfaction survey covering over 375 airlines worldwide.

This accolade marks the third time Saudia has been recognized as the world’s most improved airline, highlighting its impressive progress over the past seven years. The airline has soared in the rankings from 82nd place in 2017 to 23rd in 2023, and now 20th in 2024. This remarkable achievement is largely credited to Saudia’s ‘SHINE’ transformation program, which focuses on enhancing the guest experience, optimizing operational efficiency, and upgrading its services and products.

Saudia’s commitment to innovation and digital transformation has propelled the airline into the top 10 globally for On-Time Performance (OTP) throughout 2023, maintaining this position for six consecutive months. By May 2024, Saudia achieved top five status for arrival OTP and was ranked first globally for departure OTP.

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Engr. Ibrahim Al-Omar, Director General of Saudia Group, emphasized the significance of these awards, stating, “These awards reaffirm Saudia’s dedication to excellence and our commitment to achieving the objectives of the National Strategy for Transport and Logistics Services. By adhering to the highest quality standards in the aviation industry, we are continuously prioritizing service innovation, enhancing the guest experience, and optimizing operational efficiency.”

Edward Plaisted, CEO of Skytrax, also congratulated Saudia, stating, “We congratulate Saudia on this fabulous achievement and remarkable success. To be recognised for change and quality improvement is a testament to the hard work by the management and staff at Saudia, and this recognition should be a source of pride.” This recognition underscores Saudia's clear strategic direction and future trajectory, evidenced by recent significant agreements with Boeing and Airbus to acquire 154 new aircraft. Additionally, Saudia is extensively upgrading its cabins, introducing new seats in both guest and business classes, high-speed in-flight internet, and state-of-the-art entertainment screens.

Saudia’s continued dedication to excellence has solidified its position as a leading global connector, bridging the world to the Kingdom of Saudi Arabia and serving diverse sectors, including business, tourism, entertainment, sports, Hajj, and Umrah. 


SpiceJet Announces Special Diwali Flights to Ayodhya from Key Indian Cities

SpiceJet Announces Special Diwali Flights to Ayodhya from Key Indian Cities

By Manu Vardhan Kannan

Published on October 7, 2025

SpiceJet has announced the launch of daily non-stop flights connecting Ayodhya with Delhi, Bengaluru, Ahmedabad, and Hyderabad starting October 8, 2025. The initiative coincides with the Diwali festive season, making travel to the Shri Ram Temple easier for devotees and tourists while reinforcing SpiceJet’s commitment to affordable and accessible travel.

The new services will be introduced in a phased manner to ensure seamless connectivity and reliable operations. SpiceJet also revealed that flights from Mumbai to Ayodhya are under consideration to meet the growing travel demand during the festive and winter seasons.

Debojo Maharshi, Chief Business Officer, SpiceJet, said, “There could be no better occasion than Diwali to visit Ayodhya, the birthplace of Lord Ram. We are delighted to make travel to the holy city easier and more convenient for devotees and tourists alike. Our new daily flights from key metros will ensure smooth and affordable access to Ayodhya during Diwali, allowing passengers to celebrate the festival in its most divine setting.”

The special Diwali flight services are expected to cater to increased passenger traffic, offering greater flexibility for travellers from major Indian cities. This network expansion strengthens SpiceJet’s domestic reach while supporting religious and seasonal tourism.

SpiceJet, an IATA-IOSA certified airline, operates a fleet of Boeing 737s and Q-400s and continues to be among India’s largest regional carriers under the UDAN scheme. The airline remains focused on expanding its network to meet cultural and regional travel needs across the country.


Qantas to Resume Non-Stop Delhi–Melbourne Flights Ahead of India–Australia T20

Qantas to Resume Non-Stop Delhi–Melbourne Flights Ahead of India–Australia T20

By Manu Vardhan Kannan

Published on October 7, 2025

Qantas, Australia’s largest airline and national carrier, has announced the return of its non-stop flights between Delhi and Melbourne, set to begin on 27 October 2025. Operating three times a week until 28 March 2026, the service re-establishes a key route in the airline’s India–Australia network ahead of the busy travel and cricket season.

The reinstated connection offers Indian travellers direct access to Melbourne, one of Australia’s most popular cities known for its cultural diversity, culinary appeal, and proximity to iconic attractions such as the Great Ocean Road, Yarra Valley, and Phillip Island.

The timing of the relaunch coincides with major cricket fixtures, including the India–Australia T20 match scheduled for 31 October at the Melbourne Cricket Ground. The first Qantas flight on this route will land in Melbourne on 28 October, giving fans convenient access to the event and the city’s vibrant summer sporting calendar, which also features the Ashes and Big Bash League tournaments.

Cam Wallace, CEO of Qantas International, said, “We’re delighted to bring back our non-stop connection between Delhi and Melbourne, just in time for the busy travel season. Flying direct significantly reduces travel time to Australia, and these new flights are perfectly suited for Indian fans attending cricket events in Melbourne, including the T20 series in late October, the Ashes and Big Bash League later in the year.”

He added, “To help support our growing presence in India, we have opened new offices in Delhi, Mumbai and Bengaluru to service our Indian customers, and promote our non-stop flights to Sydney and Melbourne.”

The flights will be operated by Airbus A330-200 aircraft, featuring 26 lie-flat Business Class suites and 204 Economy seats. Across three weekly return services, Qantas will offer over 1,300 seats per week between Delhi and Melbourne, adding more than 30,000 seats during the peak travel season.


Sri Lanka Launches Three-City Roadshow Across Southern India

Sri Lanka Launches Three-City Roadshow Across Southern India

By Hariharan U

Published on October 4, 2025

Sri Lanka Tourism is intensifying its efforts to attract Indian travellers with a three-city roadshow series across Southern India. Scheduled for Madurai, Coimbatore, and Chennai on October 6, 8, and 10, 2025 respectively, the initiative will highlight Sri Lanka’s diverse tourism offerings and strengthen ties with the Indian travel industry.

Organised by the Sri Lanka Tourism Promotion Bureau (SLTPB) and the Sri Lanka Convention Bureau (SLCB), the roadshows will feature B2B sessions and networking evenings designed to showcase Sri Lanka as a year-round destination for all types of travellers. The events will introduce Indian travel agents and industry professionals to Sri Lanka’s tourism sector, its vibrant attractions, and growing opportunities for leisure and MICE travel.

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“This initiative underscores Sri Lanka’s commitment to strengthening its position as a preferred destination for Indian travellers, offering a blend of breathtaking landscapes, rich culture, and world-class hospitality,” said the delegation led by Mr. Vijitha Herath, Minister for Foreign Affairs, Foreign Employment, and Tourism, and Prof. Ruwan Ranasinghe, Deputy Minister of Tourism.

The delegation includes over 40 stakeholders from across Sri Lanka’s tourism industry, including destination management companies, hotels, resorts, tour operators, and service providers. Each city’s event will host over 200 participants, comprising Indian travel agents, industry leaders, and media representatives.

Adding a vibrant touch to the experience, a Sri Lankan cultural dance troupe will perform at each venue, offering guests a glimpse into the island’s rich heritage and traditions.

About SLTPB & SLCB

The Sri Lanka Tourism Promotion Bureau is the government agency responsible for marketing and promoting Sri Lanka as a travel destination. Working closely with the Sri Lanka Tourism Development Authority, SLCB, and other stakeholders, SLTPB aims to position Sri Lanka as South Asia’s leading tourist destination.

The Sri Lanka Convention Bureau focuses on promoting MICE (Meetings, Incentives, Conferences, and Exhibitions) travel to Sri Lanka. With world-class venues and improved accessibility, SLCB facilitates event planning for international corporations, associations, and incentive houses. India remains a key market for the bureau’s promotional activities.

Both organisations operate under the Ministry of Foreign Employment, Foreign Affairs & Tourism of Sri Lanka, combining efforts to promote the country’s leisure and business tourism offerings.

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