Gaurav Besoya Promoted to Director of Rooms at Shangri-La

Shangri-La Bengaluru Elevates Gaurav Besoya to Director of Rooms

By Nishang Narayan

Published on March 4, 2025

Shangri-La Bengaluru has announced the promotion of Gaurav Besoya to Director of Rooms, recognizing his outstanding leadership and dedication to delivering Shangri-La’s world-class hospitality. A valued member of the hotel's leadership team since 2022, Gaurav has been instrumental in enhancing guest experiences, optimizing service strategies, and fostering a culture of excellence.

With over a decade of experience in luxury hospitality, Gaurav has consistently demonstrated a passion for service and a keen eye for detail, ensuring that every guest enjoys a seamless and memorable stay. His ability to build meaningful relationships with guests and lead his team with enthusiasm has played a key role in Shangri-La Bengaluru’s reputation for service excellence.

Sharing his excitement about the promotion, Gaurav Besoya said:

"I am truly honored to take on this new role at Shangri-La Bengaluru, a place that has become like a second home to me. My goal has always been to create seamless and memorable stays for our guests, and I look forward to leading our exceptional team in continuing to elevate their experiences."

Leadership Recognition

Congratulating Gaurav on his promotion, Mr. Andreas Streiber, General Manager of Shangri-La Bengaluru, expressed his confidence in Gaurav’s leadership:

“At Shangri-La, we take great pride in recognizing and nurturing talent from within. Gaurav has shown remarkable dedication and an innate ability to connect with our guests, ensuring they feel genuinely cared for. His promotion to Director of Rooms is a testament to his hard work and passion, and I have no doubt that he will continue to enhance our guest experiences and uphold the highest standards of hospitality.”

Expanding Responsibilities

In his new role as Director of Rooms, Gaurav will oversee the seamless operation of Front Office, Housekeeping, Spa, Health Club, and Guest Services, ensuring that every guest at Shangri-La Bengaluru experiences the brand’s legendary warmth and impeccable service.

With his expertise and commitment to excellence, Gaurav Besoya is set to lead Shangri-La Bengaluru into a new era of guest-centric innovation and luxury hospitality.

Stay connected:
Instagram: @shangrilablr
Facebook: @ShangriLaBLR
Website: www.shangri-la.com/en/bengaluru/shangrila/

About Shangri-La

Shangri-La, the flagship brand of the Shangri-La Group, is renowned for its distinctive Asian hospitality, immersive experiences, and timeless elegance. With over 90 deluxe hotels and resorts worldwide, the brand is committed to delivering thoughtful service and unparalleled luxury.

Congratulations to Gaurav Besoya on this well-deserved promotion!

Fairfield by Marriott Hyderabad Appoints Chef Jogarao Pujari as Executive Chef

By Hariharan U

Published on November 14, 2026

Fairfield by Marriott Hyderabad has appointed Chef Jogarao Pujari as its new Executive Chef, bringing an experienced culinary professional with over 18 years of industry experience to lead its food and beverage operations.

In his new role, Chef Jogarao will oversee culinary operations across the hotel's food and beverage outlets, with responsibilities spanning menu planning and development, new culinary concepts, food quality and presentation. He will also lead and mentor the kitchen team while focusing on operational efficiency and guest dining experiences.

His career includes associations with several hospitality brands, including Four Points by Sheraton Visakhapatnam, Radisson Blu Plaza Hyderabad, Novotel Hyderabad Convention Centre and HICC, The Raintree Hotels Chennai, and Hotel Marine Plaza Mumbai.

He also brings international experience from a four-year association with Costa Cruise Lines, Italy, where he gained exposure to cruise culinary operations. In the corporate food service segment, he has worked with Sodexo India Services, most recently serving as Executive Chef for its Deloitte account in Hyderabad.

A specialist in banquet operations and large-scale catering, Chef Jogarao has managed events serving up to 100,000 guests, including major corporate engagements and prestigious occasions. His experience across diverse cuisines and high-volume food service environments adds to his operational and culinary expertise.

Beyond professional kitchens, Chef Jogarao is also familiar to Telugu-speaking audiences through his television appearances. He has hosted more than 600 live cooking shows on ETV Abhiruchi, sharing his culinary knowledge and passion for non-vegetarian cuisine with viewers across the Telugu-speaking states.

His appointment brings together experience in hotel kitchens, cruise operations, corporate catering and television, as he takes charge of the culinary function at Fairfield by Marriott Hyderabad.

About Fairfield by Marriott Hyderabad

Fairfield by Marriott Hyderabad offers contemporary accommodation and hospitality services for business travellers, with a focus on comfortable stays, thoughtful amenities and convenient dining options. The property follows the Fairfield brand's approach to simplicity, comfort and welcoming service.

Pramod Kumar Joins Anya Hotel as Housekeeping Manager

By Hariharan U

Published on November 13, 2026

Anya Hotel has appointed Pramod Kumar as its new Housekeeping Manager, strengthening the hotel's housekeeping leadership with an experienced hospitality professional. Kumar joined the property on November 11, 2026, bringing 19 years of experience in housekeeping operations across reputed hotel brands.

His professional experience includes associations with Radisson, Marriott, Hilton, ITC Hotels, The Park Hotels and Westin. Most recently, he was associated with Radisson Individuals in Gopalpur, Odisha.

Over the course of his career, Kumar has developed expertise in housekeeping operations management, budgeting, cost control, quality assurance, guest satisfaction, team leadership and departmental coordination. In his new role, he will be responsible for overseeing housekeeping operations and maintaining the hotel's standards of cleanliness, service quality and guest comfort.

Kumar also brings strong communication, problem-solving, teamwork and time-management skills to the position. His approach combines operational efficiency with a focus on maintaining quality and working collaboratively with colleagues across departments.

Outside work, he enjoys listening to music, practising yoga and swimming. His personal philosophy is summed up in a simple belief: “Work is worship.”

With his experience across multiple hospitality brands and a background in managing housekeeping functions, Kumar's appointment adds to Anya Hotel's focus on operational consistency and guest satisfaction.

Priyanka Gandhi Appointed Director of Guest Experiences at JW Marriott Mumbai Sahar

By Manu Vardhan Kannan

Published on November 13, 2026

JW Marriott Mumbai Sahar has appointed Priyanka Gandhi as Director of Guest Experiences, strengthening its focus on personalised service, guest satisfaction, and associate development.

With over two decades of experience across hospitality, aviation, food service, and education, Priyanka brings a strong understanding of customer experience, service culture, and people development. Throughout her career, she has focused on improving service standards and helping teams create meaningful interactions with guests.

In her new role, Priyanka will oversee key areas such as personalisation, service excellence, service recovery, relationship building, and associate development. She will also lead learning and performance initiatives to maintain consistency across the guest journey while supporting the hotel's wider business objectives.

Before joining JW Marriott Mumbai Sahar, Priyanka held leadership positions across customer experience, learning, quality, and training at several organisations, including Foodlink F&B Holdings, Artium Academy, Air India, Go First, The St. Regis Mumbai, Jet Airways, and Kingfisher Airlines.

She is also a certified Lean Six Sigma Black Belt, with expertise in instructional design, quality assurance, service audits, and process improvement. Her experience across different service sectors adds to her understanding of guest expectations and team performance.

Commenting on her appointment, Priyanka Gandhi said, "Every guest interaction is an opportunity to create a connection that goes beyond the service itself. I believe exceptional experiences begin with empowered people who have the right skills, mindset, and confidence to make a difference. I look forward to working with the team at JW Marriott Mumbai Sahar to build on its strong culture of service and create experiences that guests remember long after their stay."

Priyanka's appointment further strengthens JW Marriott Mumbai Sahar's commitment to delivering thoughtful, personalised, and consistent guest experiences.

Welcome to post your talent

A platform dedicated to showcase the skills and creativity of hospitality professionals. Share your articles, videos and other content related to the industry and get recognized for your unique perspective and expertise. By posting your content and gaining likes from your own community, we'll categorize your talents and expose them to the hospitality world. Join our community of passionate hospitality professionals and let your talent shine!.

Shangri-La Bengaluru Elevates Gaurav Besoya to Director of Rooms

Leadership Recognition

Expanding Responsibilities

About Shangri-La

Most Read In News

Fairfield by Marriott Hyderabad Appoints Chef Jogarao Pujari as Executive Chef

About Fairfield by Marriott Hyderabad

Most Read In News

Pramod Kumar Joins Anya Hotel as Housekeeping Manager

Most Read In News

Priyanka Gandhi Appointed Director of Guest Experiences at JW Marriott Mumbai Sahar

Most Read In News