Gaurav Besoya Promoted to Director of Rooms at Shangri-La

Shangri-La Bengaluru Elevates Gaurav Besoya to Director of Rooms

By Nishang Narayan

Published on March 4, 2025

Shangri-La Bengaluru has announced the promotion of Gaurav Besoya to Director of Rooms, recognizing his outstanding leadership and dedication to delivering Shangri-La’s world-class hospitality. A valued member of the hotel's leadership team since 2022, Gaurav has been instrumental in enhancing guest experiences, optimizing service strategies, and fostering a culture of excellence.

With over a decade of experience in luxury hospitality, Gaurav has consistently demonstrated a passion for service and a keen eye for detail, ensuring that every guest enjoys a seamless and memorable stay. His ability to build meaningful relationships with guests and lead his team with enthusiasm has played a key role in Shangri-La Bengaluru’s reputation for service excellence.

Sharing his excitement about the promotion, Gaurav Besoya said:

"I am truly honored to take on this new role at Shangri-La Bengaluru, a place that has become like a second home to me. My goal has always been to create seamless and memorable stays for our guests, and I look forward to leading our exceptional team in continuing to elevate their experiences."

Leadership Recognition

Congratulating Gaurav on his promotion, Mr. Andreas Streiber, General Manager of Shangri-La Bengaluru, expressed his confidence in Gaurav’s leadership:

“At Shangri-La, we take great pride in recognizing and nurturing talent from within. Gaurav has shown remarkable dedication and an innate ability to connect with our guests, ensuring they feel genuinely cared for. His promotion to Director of Rooms is a testament to his hard work and passion, and I have no doubt that he will continue to enhance our guest experiences and uphold the highest standards of hospitality.”

Expanding Responsibilities

In his new role as Director of Rooms, Gaurav will oversee the seamless operation of Front Office, Housekeeping, Spa, Health Club, and Guest Services, ensuring that every guest at Shangri-La Bengaluru experiences the brand’s legendary warmth and impeccable service.

With his expertise and commitment to excellence, Gaurav Besoya is set to lead Shangri-La Bengaluru into a new era of guest-centric innovation and luxury hospitality.

Stay connected:
Instagram: @shangrilablr
Facebook: @ShangriLaBLR
Website: www.shangri-la.com/en/bengaluru/shangrila/

About Shangri-La

Shangri-La, the flagship brand of the Shangri-La Group, is renowned for its distinctive Asian hospitality, immersive experiences, and timeless elegance. With over 90 deluxe hotels and resorts worldwide, the brand is committed to delivering thoughtful service and unparalleled luxury.

Congratulations to Gaurav Besoya on this well-deserved promotion!

The Leela Bhartiya City Bengaluru Strengthens Leadership with Key Appointments

By Hariharan U

Published on September 30, 2025

The Leela Bhartiya City Bengaluru, Hotel Conventions Residences has strengthened its leadership team with two key appointments, Uma Mahesh Rao as Executive Housekeeper and Siddharth Khurana as Front Office Manager. Both bring extensive expertise in luxury hospitality, marking a step forward in the hotel’s mission to deliver exceptional service and personalised guest experiences.

Uma Mahesh Rao, with over two decades of experience in housekeeping at top luxury hotels including The Orchid Mumbai, The Westin Mumbai Garden City, and JW Marriott Mumbai, has been recognised as Hotelier of the Year – Best Housekeeper (2018). At The Leela Bhartiya City Bengaluru, he will lead housekeeping and laundry operations, continuing the brand’s legacy of operational excellence and guest satisfaction.

Siddharth Khurana joins as Front Office Manager, bringing experience across Hyatt Hotels in Gurgaon, Amritsar, New Delhi, and Ludhiana. Known for enhancing guest loyalty, service innovations, and managing large teams, he will oversee front office operations, ensuring seamless and personalised experiences for both corporate and leisure travellers.

Virender Razdan, General Manager, said, “We are delighted to welcome Uma Mahesh and Siddharth to our leadership team. Their passion for hospitality and commitment to excellence align perfectly with our brand ethos. We are confident they will play a pivotal role in strengthening our guest experience and service standards.”

These appointments underline The Leela Bhartiya City Bengaluru’s dedication to maintaining world-class service, operational efficiency, and unparalleled luxury hospitality.

About The Leela Bhartiya City Bengaluru, Hotel Conventions Residences:
Located within Bengaluru’s Bhartiya City SEZ, the hotel features 281 elegantly appointed rooms designed for both business and leisure travellers. Dining options include Quattro (all-day dining), The Lotus Oriental (Pan-Asian cuisine), Falak (North Indian cuisine, ranked among Condé Nast Traveller 2023 top 27), and The Library Bar. Strategically near the IT corridor, Financial District, and the airport, the hotel is recognised for its luxury, convenience, and service excellence, earning accolades such as the Times Food & Nightlife Award and Travel + Leisure India’s Best Leisure Hotel.

The Ritz-Carlton Pune Elevates Sangram Raje to Director of Sales

By Hariharan U

Published on September 29, 2025

The Ritz-Carlton, Pune has announced the elevation of Sangram Raje to director of sales. With more than 15 years in the hospitality industry, Raje brings a strong record of building client relationships, driving revenue, and positioning hotels as leading destinations.

In his new role, he will oversee all aspects of sales, marketing, and brand management, working closely with the senior leadership team to design and implement growth strategies. His promotion reflects his consistent performance, leadership skills, and ability to deliver results in a highly competitive market.

Raje joined The Ritz-Carlton, Pune in February 2024 and has since played a vital role in leading corporate sales, cross-selling Marriott Hotels across India, and building long-term partnerships with top corporate clients. His efforts have significantly boosted revenue, enhanced guest satisfaction, and strengthened the hotel’s reputation among both business and leisure travellers.

Before joining The Ritz-Carlton, Pune, he served as associate director of sales at The Westin, Pune Koregaon Park. His career also includes sales roles at Marriott Suites Pune, JW Marriott Pune, and Spice Jet Airlines, giving him a diverse background in both hospitality and aviation.

His elevation highlights The Ritz-Carlton’s commitment to nurturing talent and rewarding leadership that contributes to its continued growth as a luxury brand in India.

Hyatt Regency Chennai Promotes Lakshmi Nandagopal as Director of Human Resources

By Manu Vardhan Kannan

Published on September 29, 2025

Hyatt Regency Chennai has announced the promotion of Lakshmi Nandagopal to the role of Director of Human Resources, marking a significant milestone in her two-decade-long career in people management and organisational excellence. In her new capacity, she will focus on strategic workforce planning, employee well-being, leadership development, and nurturing an inclusive workplace culture that empowers associates to excel.

Nandagopal joined Hyatt Regency Chennai in January 2023 as Human Resources Manager, and within a short span, she has made a remarkable impact. Known for her strategic vision and empathetic leadership, she has successfully driven initiatives in talent acquisition, workforce engagement, payroll management, and succession planning. Her proactive approach in fostering transparency, inclusivity, and professional growth has established her as a trusted leader within the organisation.

Her career reflects a strong passion for people development and aligning HR strategies with business goals. Prior to Hyatt, she held leadership positions with Radisson Blu City Centre, Holiday Inn OMR IT Expressway (IHG Group), The Ascott Limited – Somerset Greenways Chennai, and Marriott International. Across these roles, she has played a pivotal role in shaping high-performance teams, improving employee morale, and building robust HR practices that enhanced both satisfaction and success.

Nandagopal’s track record includes leading large-scale recruitment drives, introducing associate welfare programmes such as food festivals, sports events, and Celebrate Service Week, and creating communication forums that connected associates with leadership. She has also championed Corporate Social Responsibility (CSR) initiatives, strengthening the hotel’s community ties. Her ability to manage two pre-opening hotels while delivering HR projects on schedule further highlights her organisational skills and dedication.

Commenting on her promotion, Ruban Das, General Manager of Hyatt Regency Chennai, said, “Lakshmi’s leadership is rooted in empathy, strategic insight, and a deep commitment to people. Her promotion is not only a recognition of her past achievements but also a reflection of the trust we place in her to lead our Human Resources function into an exciting future. We are confident that she will continue to inspire associates and contribute immensely to the hotel’s success.”

With this promotion, Hyatt Regency Chennai reinforces its commitment to fostering leadership from within and creating an empowering workplace culture for its associates.

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Shangri-La Bengaluru Elevates Gaurav Besoya to Director of Rooms

Leadership Recognition

Expanding Responsibilities

About Shangri-La

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