Gaurav Besoya Promoted to Director of Rooms at Shangri-La

Shangri-La Bengaluru Elevates Gaurav Besoya to Director of Rooms

By Nishang Narayan

Published on March 4, 2025

Shangri-La Bengaluru has announced the promotion of Gaurav Besoya to Director of Rooms, recognizing his outstanding leadership and dedication to delivering Shangri-La’s world-class hospitality. A valued member of the hotel's leadership team since 2022, Gaurav has been instrumental in enhancing guest experiences, optimizing service strategies, and fostering a culture of excellence.

With over a decade of experience in luxury hospitality, Gaurav has consistently demonstrated a passion for service and a keen eye for detail, ensuring that every guest enjoys a seamless and memorable stay. His ability to build meaningful relationships with guests and lead his team with enthusiasm has played a key role in Shangri-La Bengaluru’s reputation for service excellence.

Sharing his excitement about the promotion, Gaurav Besoya said:

"I am truly honored to take on this new role at Shangri-La Bengaluru, a place that has become like a second home to me. My goal has always been to create seamless and memorable stays for our guests, and I look forward to leading our exceptional team in continuing to elevate their experiences."

Leadership Recognition

Congratulating Gaurav on his promotion, Mr. Andreas Streiber, General Manager of Shangri-La Bengaluru, expressed his confidence in Gaurav’s leadership:

“At Shangri-La, we take great pride in recognizing and nurturing talent from within. Gaurav has shown remarkable dedication and an innate ability to connect with our guests, ensuring they feel genuinely cared for. His promotion to Director of Rooms is a testament to his hard work and passion, and I have no doubt that he will continue to enhance our guest experiences and uphold the highest standards of hospitality.”

Expanding Responsibilities

In his new role as Director of Rooms, Gaurav will oversee the seamless operation of Front Office, Housekeeping, Spa, Health Club, and Guest Services, ensuring that every guest at Shangri-La Bengaluru experiences the brand’s legendary warmth and impeccable service.

With his expertise and commitment to excellence, Gaurav Besoya is set to lead Shangri-La Bengaluru into a new era of guest-centric innovation and luxury hospitality.

Stay connected:
Instagram: @shangrilablr
Facebook: @ShangriLaBLR
Website: www.shangri-la.com/en/bengaluru/shangrila/

About Shangri-La

Shangri-La, the flagship brand of the Shangri-La Group, is renowned for its distinctive Asian hospitality, immersive experiences, and timeless elegance. With over 90 deluxe hotels and resorts worldwide, the brand is committed to delivering thoughtful service and unparalleled luxury.

Congratulations to Gaurav Besoya on this well-deserved promotion!

Novotel Hyderabad Airport Appoints Jitendra Singh as Director of Food & Beverage

By Hariharan U

Published on August 5, 2026

Novotel Hyderabad Airport has announced the appointment of Jitendra Singh as Director of Food & Beverage, strengthening its leadership team as the hotel continues to enhance its culinary offerings and destination dining experiences.

In his new role, Singh will oversee the hotel’s food and beverage operations across its signature restaurants, bar, in-room dining, and banqueting services. His focus will include elevating guest experiences, introducing innovative culinary concepts, improving commercial performance, and developing high-performing teams.

With over 18 years of experience in the hospitality industry, Jitendra Singh brings extensive expertise in food and beverage operations, revenue optimisation, guest experience enhancement, and business growth initiatives. He has held leadership positions with renowned hospitality brands including Marriott International, The Corinthians Resort & Club, Golden Tulip, and Holiday Inn.

Prior to joining Novotel Hyderabad Airport, Singh served as Assistant Director of Food & Beverage at Renaissance Ahmedabad, where he managed multi-outlet operations, large-scale banqueting, and revenue-driven F&B strategies. Throughout his career, he has contributed to operational excellence, successful pre-openings, and strengthening guest satisfaction across hospitality properties.

Commenting on the appointment, Sukhbir Singh, General Manager, Novotel Hyderabad Airport, said that Jitendra’s experience across high-volume and multi-outlet F&B operations makes him a valuable addition to the leadership team. He added that Singh’s expertise will support the hotel’s efforts to strengthen culinary offerings and create memorable dining experiences.

Speaking about his new role, Jitendra Singh said he looks forward to building on Novotel Hyderabad Airport’s strong food and beverage foundation by introducing fresh culinary perspectives, thoughtfully curated menus, and innovative concepts that combine creativity, quality, and warm hospitality.

With signature dining venues including Food Exchange, Gourmet Bar, and its popular Sunday brunch experiences, Novotel Hyderabad Airport continues to focus on creating engaging culinary offerings through seasonal menus, curated concepts, and innovative beverage programmes for both hotel guests and Hyderabad’s food enthusiasts.

About Novotel

Novotel Hotels, Suites & Resorts offers high-quality hotels designed as comfortable and energising spaces where guests can achieve balance while travelling for work, leisure, or a combination of both. The brand operates over 590 locations across more than 60 countries and is part of Accor, a leading hospitality group with over 5,700 properties worldwide. Novotel is also part of ALL – Accor Live Limitless, Accor’s lifestyle loyalty programme.

Renaissance Bengaluru Race Course Hotel Elevates Stephen George as Director of Operations

By Manu Vardhan Kannan

Published on August 5, 2026

Renaissance Bengaluru Race Course Hotel has announced the elevation of Stephen George as its Director of Operations, further strengthening the hotel's leadership team. With more than 20 years of experience in the hospitality industry, Stephen takes on the new role after serving as Director of Food & Beverage, where he made significant contributions to the hotel's operational performance, guest satisfaction and business growth.

In his new position, Stephen will work closely with the General Manager to oversee day-to-day hotel operations, enhance business performance, improve guest experiences and ensure operational excellence across all departments while maintaining Marriott and Renaissance brand standards.

Since joining the hotel in 2024, Stephen has played an important role in driving the growth of the food and beverage business, managing large-scale events, supporting the hotel's renovation journey and building a strong, high-performing team culture.

Before joining Renaissance Bengaluru Race Course Hotel, he held leadership roles with leading hospitality brands including Hyatt, Club Mahindra, Al Raha Beach Hotel Abu Dhabi and Park Hyatt Goa, bringing extensive operational expertise to his new position.

Speaking on his elevation, Stephen George, Director of Operations, Renaissance Bengaluru Race Course Hotel, said:

"It is a privilege to take on this role at a hotel that has been an important part of my professional journey. I look forward to working with our teams to build on our strong foundation, drive operational excellence and create memorable guest experiences while supporting the hotel's continued growth."

Welcoming him to his new role, Sita Lekshmi, General Manager, Renaissance Bengaluru Race Course Hotel, said:

"Stephen has consistently demonstrated strong operational leadership, a collaborative approach and a deep understanding of our business. His elevation reflects the confidence we have in his ability to lead the hotel into its next phase of growth while continuing to deliver exceptional experiences for our guests."

With this leadership elevation, Renaissance Bengaluru Race Course Hotel continues to invest in developing internal talent while reinforcing its focus on operational excellence and delivering exceptional guest experiences.

OZEN RESERVE BOLIFUSHI Appoints Abnash Kumar as General Manager

By Hariharan U

Published on August 4, 2026

THE OZEN COLLECTION has announced the appointment of Abnash Kumar as General Manager of OZEN RESERVE BOLIFUSHI, reinforcing its leadership team as the ultra-luxury Maldivian resort enters a new phase of operational refinement, guest experience enhancement, and sustainable growth.

With more than 20 years of international hospitality experience, Kumar brings extensive expertise in luxury hotel operations, strategic planning, project management, business development, and sustainability. His career spans prestigious hospitality destinations across the United States, South Africa, India, and the Maldives, where he has successfully led operations at renowned luxury properties.

Known for his people-centric leadership style and commitment to operational excellence, Kumar has built a reputation for elevating guest experiences through service innovation, strong team culture, and sustainable hospitality practices. During his previous leadership assignments in the Maldives, he spearheaded award-winning initiatives recognised globally for their innovation and environmentally responsible design.

Commenting on the appointment, Ashwin Handa, Chief Operating Officer of Atmosphere Core, said Kumar's extensive international experience and passion for guest satisfaction, people development, and operational excellence align closely with THE OZEN COLLECTION's philosophy of Refined Elegance. He expressed confidence that Kumar's leadership would further elevate the personalised luxury experiences offered at OZEN RESERVE BOLIFUSHI.

Sharing his thoughts on joining the resort, Kumar said it is a privilege to lead OZEN RESERVE BOLIFUSHI at an exciting stage of its journey. He noted that the brand's commitment to authentic and sustainable luxury strongly resonates with his own values and expressed his enthusiasm for working alongside the team to enhance guest experiences while continuing to build a culture of excellence.

As General Manager, Kumar will oversee all aspects of the resort's operations, with a focus on strengthening service standards, nurturing talent, enhancing operational efficiency, and advancing sustainability initiatives. His appointment comes as THE OZEN COLLECTION continues its international expansion strategy while deepening its commitment to regenerative tourism across its portfolio.

Kumar holds a Bachelor of Science in Hotel Management from Mumbai and a Diploma from Rizvi College of Hotel Management. His appointment reflects THE OZEN COLLECTION's continued investment in experienced leadership as it strengthens its position in the global luxury hospitality sector.

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Shangri-La Bengaluru Elevates Gaurav Besoya to Director of Rooms

Leadership Recognition

Expanding Responsibilities

About Shangri-La

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Novotel Hyderabad Airport Appoints Jitendra Singh as Director of Food & Beverage

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OZEN RESERVE BOLIFUSHI Appoints Abnash Kumar as General Manager

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