Gaurav Besoya Promoted to Director of Rooms at Shangri-La

Shangri-La Bengaluru Elevates Gaurav Besoya to Director of Rooms

By Nishang Narayan

Published on March 4, 2025

Shangri-La Bengaluru has announced the promotion of Gaurav Besoya to Director of Rooms, recognizing his outstanding leadership and dedication to delivering Shangri-La’s world-class hospitality. A valued member of the hotel's leadership team since 2022, Gaurav has been instrumental in enhancing guest experiences, optimizing service strategies, and fostering a culture of excellence.

With over a decade of experience in luxury hospitality, Gaurav has consistently demonstrated a passion for service and a keen eye for detail, ensuring that every guest enjoys a seamless and memorable stay. His ability to build meaningful relationships with guests and lead his team with enthusiasm has played a key role in Shangri-La Bengaluru’s reputation for service excellence.

Sharing his excitement about the promotion, Gaurav Besoya said:

"I am truly honored to take on this new role at Shangri-La Bengaluru, a place that has become like a second home to me. My goal has always been to create seamless and memorable stays for our guests, and I look forward to leading our exceptional team in continuing to elevate their experiences."

Leadership Recognition

Congratulating Gaurav on his promotion, Mr. Andreas Streiber, General Manager of Shangri-La Bengaluru, expressed his confidence in Gaurav’s leadership:

“At Shangri-La, we take great pride in recognizing and nurturing talent from within. Gaurav has shown remarkable dedication and an innate ability to connect with our guests, ensuring they feel genuinely cared for. His promotion to Director of Rooms is a testament to his hard work and passion, and I have no doubt that he will continue to enhance our guest experiences and uphold the highest standards of hospitality.”

Expanding Responsibilities

In his new role as Director of Rooms, Gaurav will oversee the seamless operation of Front Office, Housekeeping, Spa, Health Club, and Guest Services, ensuring that every guest at Shangri-La Bengaluru experiences the brand’s legendary warmth and impeccable service.

With his expertise and commitment to excellence, Gaurav Besoya is set to lead Shangri-La Bengaluru into a new era of guest-centric innovation and luxury hospitality.

Stay connected:
Instagram: @shangrilablr
Facebook: @ShangriLaBLR
Website: www.shangri-la.com/en/bengaluru/shangrila/

About Shangri-La

Shangri-La, the flagship brand of the Shangri-La Group, is renowned for its distinctive Asian hospitality, immersive experiences, and timeless elegance. With over 90 deluxe hotels and resorts worldwide, the brand is committed to delivering thoughtful service and unparalleled luxury.

Congratulations to Gaurav Besoya on this well-deserved promotion!

Novotel Hyderabad Airport Appoints Sushil Kumar as Director of Engineering

By Hariharan U

Published on January 3, 2026

Novotel Hyderabad Airport has announced the appointment of Sushil Kumar as its new director of engineering. In his role, Kumar will be responsible for overall property maintenance, ensuring that the hotel’s infrastructure, utilities, and critical systems operate smoothly and efficiently at all times.

With over 13 years of experience in the hospitality industry, Kumar brings strong technical knowledge, project management expertise, and a hands-on approach to operational excellence. He will lead the engineering team with a focus on strengthening preventive maintenance, improving safety standards, and supporting the hotel’s sustainability goals through better energy management and efficient use of resources.

His responsibilities will also include coordinating renovation and upgrade projects, ensuring statutory compliance, and maintaining a safe and well-functioning environment that enhances overall guest experience.

Kumar has previously held key engineering roles with leading hospitality brands, including Hilton and IHCL (Taj Hotels). During his career, he has successfully managed large-scale renovation programmes, major utility upgrades, and sustainability initiatives, while building expertise across HVAC and electrical systems, fire and life safety, CAPEX planning, energy management, and complex project execution.

Commenting on his appointment, Kumar said, “I am excited to join Novotel Hyderabad Airport and contribute to a property that is known for its high operational standards and commitment to guest experience. My focus will be on strengthening engineering systems, driving safety and sustainability, and supporting the hotel’s growth through efficient and future-forward infrastructure management.”

Welcoming him to the team, Sukhbir Singh, General Manager, Novotel Hyderabad Airport, stated, “We are pleased to have Sushil join the NHA family. He brings a depth of experience that will significantly bolster our engineering function. His proven ability to manage complex projects and build high-performing teams will be a strong asset as we continue to enhance the hotel’s infrastructure and overall operational capabilities.”

Fairfield by Marriott Andheri West Appoints Abhimanyu Singh Yadav as Engineering Manager

By Manu Vardhan Kannan

Published on January 3, 2026

Fairfield by Marriott Andheri West has announced the appointment of Abhimanyu Singh Yadav as its Engineering Manager. In his new role, Yadav will lead the hotel’s engineering, facilities and sustainability operations, ensuring that all technical systems function seamlessly to support guest comfort and smooth hotel operations.

With over six years of experience in the hospitality industry, Yadav brings strong expertise in engineering leadership and infrastructure management. He has previously worked with reputed hotel brands including Fairmont Udaipur Palace, The Westin Goa and Della Adventure & Resorts Pvt Ltd. His professional journey reflects a solid understanding of hotel engineering systems, preventive maintenance practices and energy-efficient operations.

At Fairfield by Marriott Andheri West, Yadav will be responsible for overseeing advanced energy management, preventive maintenance programmes and the adoption of next-generation building technologies. His appointment comes at a time when reliable, intelligent and sustainable infrastructure plays a critical role in delivering consistent guest experiences and long-term operational resilience.

Commenting on the appointment, Imran Khan, Hotel Manager at Fairfield by Marriott Andheri West, highlighted the importance of strong engineering leadership in hospitality operations. “Great engineering is often invisible, until it isn’t. With Abhimanyu leading our team, we are reaffirming our commitment to ensuring our guests' comfort, safety, and seamless experience is never compromised. His focus on proactive care and sustainable innovation reflects our commitment to both our guests and our community,” he said.

With this appointment, Fairfield by Marriott Andheri West continues to strengthen its leadership team, reinforcing its commitment to operational excellence, sustainability and guest-centric hospitality.

Crowne Plaza Kochi Appoints Mittu V Alex as Front Office Manager

By Hariharan U

Published on January 2, 2026

Crowne Plaza Kochi has appointed Mittu V Alex as its new front office manager, reinforcing the hotel’s focus on delivering exceptional guest experiences. In his role, Alex will oversee all front office operations, ensuring smooth service while maintaining the hotel’s high hospitality standards.

Alex brings extensive experience in hospitality, having previously worked at Hilton Trivandrum and gained exposure with respected international brands including IHG Hotels, Marriott Hotels, Raintree Hotel, and Radisson Hotels. This diverse background has equipped him with strong expertise in operational efficiency, service excellence, and guest engagement.

Recognised for his customer-centric approach, Alex believes the front office is the heart of the guest journey, shaping first impressions and creating lasting memories.

Dinesh Rai, General Manager of Crowne Plaza Kochi, commented, “We are pleased to welcome Mittu Alex to our family. His extensive experience with leading hospitality brands and guest-focused approach make him a valuable addition. We are confident his leadership will further enhance our guest experience and strengthen our Guest Love scores.”

Alex joins at a time when the hotel continues to achieve high guest satisfaction, reflecting its commitment to personalised service and meaningful connections.

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Shangri-La Bengaluru Elevates Gaurav Besoya to Director of Rooms

Leadership Recognition

Expanding Responsibilities

About Shangri-La

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