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By Nishang Narayan
Published on June 5, 2025
WHSmith India has appointed Shantanu Chakravartty as its new Chief Executive Officer and Director, marking a major milestone in its journey to redefine travel retail in India. A dynamic leader with more than 15 years of experience in the travel retail space, Shantanu steps into this role with an ambitious vision: to triple the company’s revenue and expand its store presence fivefold in the next four years.
Over the past seven years, Shantanu has already shaped WHSmith India’s most defining chapters. From navigating the turbulence of the COVID-19 pandemic, where he helped safeguard over 20,000 jobs, to spearheading strategic digital upgrades, his impact has been both stabilizing and transformative.
“I’ve always believed disruption is an invitation to rebuild stronger,” said Shantanu. “That’s why we created the Airport Services Association of India—to ensure the industry stayed resilient through 2020 and 2021.”
Today, WHSmith India operates 40 stores across India’s metro stations, airports, and university campuses. Under Shantanu’s leadership, the brand now aims to increase its footprint by 5x and grow revenue from ₹200 crores to ₹500 crores in the next three years.
“Retail is not just a business—it’s a platform to create livelihoods and opportunities,” he added. “Every new store we open is another chance for people to grow, thrive, and find a future in this industry.”
Beyond numbers, Shantanu’s strategy focuses on enhancing customer experience, merchandising logic, and supply chain excellence—transforming WHSmith stores into high-engagement retail hubs, even in short dwell-time locations like airports and stations.
“From business flyers to leisure travellers, our goal is convenience, consistency, and delight,” he said. “WHSmith stores are no longer just transit points—they’re travel companions.”
Known for his hands-on leadership, Shantanu is deeply invested in mentoring frontline teams and empowering staff feedback loops. He also serves pro bono as General Secretary of the Airport Services Association of India, playing a key role in shaping industry policies and promoting collaborative growth.
As India’s aviation industry gears up for exponential growth, WHSmith India is positioning itself to lead the charge—with tech-led operations, a people-first culture, and scalable infrastructure that meets the needs of tomorrow’s travellers.
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By Hariharan U
Published on January 17, 2026
Hyatt Regency Dehradun Resort and Spa has announced the appointment of Apurav Bhatia as its new Assistant Director of Food & Beverage, bringing on board a hospitality professional with over a decade of experience across luxury food and beverage operations.
Bhatia’s career has been shaped by hands-on leadership across diverse premium hospitality environments, where he has played a key role in refining outlet operations, developing beverage-led concepts, and managing the complexities of large-scale banqueting. Known for balancing operational discipline with creative expression, his approach focuses on delivering consistent, elevated guest experiences that reflect both brand standards and authentic hospitality.
In his new role, Bhatia will oversee the full spectrum of food and beverage operations at the resort, including restaurant outlets, bars, in-room dining, and events. His mandate includes strengthening guest engagement through thoughtful menu curation, service refinement, and the integration of local culinary narratives presented through contemporary formats.
Drawing inspiration from Uttarakhand’s rich culinary heritage, Bhatia plans to incorporate regional ingredients and flavours into offerings that celebrate the destination while appealing to a global audience. His vision also extends to the resort’s banqueting and wedding segments, where a strong focus on customisation and seamless execution will define each celebration.
Bhatia is also keen to introduce wellness-driven dining concepts, mindful beverage programmes, and sustainable practices aligned with evolving guest expectations and Hyatt’s global standards. Strategic menu planning, seasonal sourcing, and cost-conscious innovation will guide his approach, alongside strict hygiene protocols and continuous team development to uphold service excellence across all touchpoints.
Commenting on his appointment, Apurav Bhatia said, “I am delighted to join Hyatt Regency Dehradun Resort and Spa and look forward to creating elevated dining experiences that reflect the destination while upholding Hyatt’s global standards of excellence.”
Published on January 16, 2026
Spalba, a leading event-tech platform, has announced the appointment of Deepanshu Gupta as its Chief Executive Officer, effective January 2026. The move marks a key leadership transition as the company looks to scale its experiential offerings while strengthening its technology and marketplace platforms.
In his new role, Deepanshu will be responsible for Spalba’s overall strategy and execution. His mandate includes strengthening the core experiential business, advancing technology-led solutions, building robust operating systems, expanding across priority markets, and ensuring consistency and governance across deliveries. A strong focus will also be placed on financial discipline, leadership development and creating a culture anchored in accountability and long-term partnerships.
Deepanshu brings extensive experience across live events, experiential marketing and organisational scale-up. Throughout his career, he has remained closely aligned with the experiential ecosystem, combining hands-on event management expertise with leadership roles focused on growth and transformation through technology.
“Spalba represents the perfect intersection of what has defined my professional journey: experiential marketing, technology, and the challenge of building organisations for scale,” said Deepanshu Gupta, CEO, Spalba. “I am excited to lead the teams, strengthen our marketplace and tech platforms, and deliver consistent, high-impact experiences for our clients.”
Commenting on the appointment, Naveen Gupta, Founder, Spalba, said that the experiential industry is entering a phase where scale and technology are as important as creativity. “Deepanshu brings a strong combination of on-ground event expertise and organisational leadership, which is essential for building a platform that can grow sustainably. His approach to integrating technology with live experiences closely aligns with Spalba’s vision for its next phase.”
Spalba operates an event-tech platform that connects brands and agencies with venues and experiential service providers. The appointment of Deepanshu Gupta comes at a time when the company is sharpening its focus on technology-driven execution and expansion, positioning itself to meet the evolving demands of India’s growing experiential and live events market.
By Manu Vardhan Kannan
Published on January 15, 2026
The Westin Resort & Spa, Himalayas has announced the appointment of Vivek Pandey as its new director of food and beverage, further strengthening the resort’s leadership team. With more than 15 years of experience in luxury hospitality, Pandey brings a strong background in restaurant management, large-scale events, and guest-centric food and beverage operations.
Pandey began his hospitality journey at Hyatt Regency Kolkata, where he spent close to a decade building his expertise across operations and events. He later expanded his experience at Park Hyatt Goa and Grand Hyatt Mumbai, gaining deeper exposure to premium dining and service standards. His career progression continued at Hyatt Regency Dehradun, where he handled larger responsibilities as event operations manager, before moving to JW Marriott Mumbai as banquet manager, overseeing high-profile events and complex banquet functions.
Most recently, Pandey served as assistant director of food and beverage at Hyatt Regency Dehradun. In this role, he was closely involved in driving culinary innovation, improving service delivery, and nurturing team development, contributing to overall operational growth.
In his new role at The Westin Resort & Spa, Himalayas, Pandey will focus on enhancing the resort’s Unique Dining Experiences (UDEs) through refined concepts, compelling storytelling, and carefully curated guest journeys. He will also work on building a strong non-resident dining strategy, positioning the resort’s restaurants and bars as preferred choices for local diners, while encouraging a work culture that supports associate wellbeing, engagement, and long-term growth.
Commenting on his appointment, Pandey said, “The Westin Himalayas is a truly distinctive destination, seamlessly blending wellness, nature, and elevated hospitality. I am excited to be part of a property that has already set strong benchmarks in experiential luxury. I look forward to working closely with the team to further enhance our culinary offerings, create meaningful dining experiences, and contribute to the resort’s continued evolution as a leading destination for wellbeing-driven hospitality.”
Welcoming the appointment, Chinmaya Chikkamath, general manager, The Westin Resort & Spa, Himalayas, said, “Food and beverage is a core pillar of the guest journey at The Westin Himalayas, and Vivek’s depth of experience, creative vision, and people-focused leadership make him a valuable addition to our leadership team. His strong understanding of destination dining, combined with his commitment to innovation and team wellbeing, will play a key role in further strengthening our culinary offerings and elevating the overall resort experience.”
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