Sheraton Grand Bengaluru Whitefield Hotel & Convention Center has announced the elevation of Raees Mulla as Front Office Manager, recognising his consistent contributions and leadership within the hotel's front office operations.

Having been associated with the property for more than four years, Raees takes on the new role after most recently serving as Assistant Front Office Manager. He joined the hotel in 2021 as Front Desk Manager and was promoted to Assistant Front Office Manager in 2023.

With over a decade of experience in the luxury hospitality sector, Raees brings expertise in front office operations, guest experience, revenue optimisation, service recovery, operational controls, and team leadership. In his new position, he will oversee guest services, arrivals and departures, VIP movements, front office operations, service recovery, and team development.

During his tenure at Sheraton Grand Bengaluru Whitefield, Raees has played a key role in improving front office efficiency, enhancing guest satisfaction, streamlining daily operations, and mentoring teams across guest-facing functions. Prior to joining the hotel, he held operational roles at JW Marriott Mumbai Juhu and Trident Nariman Point, where he developed a strong foundation in luxury hospitality and guest service.

Raees is a graduate in Hospitality Management from Kohinoor College, Mumbai, and also holds an Advanced Diploma in Hospitality Management from BHMS, Switzerland. His professional achievements include graduating from Marriott's Development Academy – ENVISION, receiving the Marriott Five Years Service Award, and earning certification as a Departmental Trainer through The Oberoi Centre of Learning and Development.

Commenting on his elevation, Raees Mulla said that his journey at Sheraton Grand Bengaluru Whitefield has been shaped by a supportive leadership team and collaborative colleagues. He added that his focus will remain on continuously enhancing the guest experience while leading his team to deliver exceptional service.

Elton Hurtis, General Manager of Sheraton Grand Bengaluru Whitefield Hotel & Convention Center, said Raees has consistently demonstrated ownership, operational maturity, and strong leadership throughout his journey with the hotel. He noted that Raees' understanding of the property's operational complexity and guest expectations makes him well-positioned to further strengthen service delivery and guest experience.

The elevation reflects Sheraton Grand Bengaluru Whitefield Hotel & Convention Center's continued focus on recognising internal talent and developing future leaders while maintaining high standards of operational excellence and guest satisfaction