Shiji Revolutionizes Hotel Guest Experience with ReviewPro Integration

Shiji Revolutionizes Hotel Guest Experience with ReviewPro Integration

By Author

Published on February 16, 2024

In a significant development for the hospitality industry, Shiji, a renowned provider of technology solutions, has seamlessly integrated ReviewPro data into its property management system (PMS) dashboards. This integration marks a pivotal step towards enhancing hotel operations and guest services by enabling real-time access to guest satisfaction data and feedback.

ReviewPro, known for its guest intelligence solutions, allows hotels to collect and analyze feedback across various parameters, including hotel chains, individual properties, or specific guest stays. With this data now available directly on the Shiji Enterprise Platform PMS dashboards, hoteliers can significantly streamline their operations.

The integration is primarily aimed at empowering hotel front desk teams. By providing them with instant insights into guest satisfaction, preferences, and feedback, the move is set to revolutionize how hotels interact with their guests. "Empowering hoteliers is at the heart of our mission," said Wietse Bijzeit, Vice President of Shiji Global Solutions Architect. "By integrating ReviewPro’s data into our PMS, we’re revolutionizing hospitality management, arming teams with insights to deliver unparalleled guest experiences."

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The initiative not only simplifies operational tasks by consolidating necessary data onto a single platform but also enhances the guest experience from the initial point of contact. This approach helps build loyalty and encourages repeat visits by allowing hotel staff to offer personalized services at check-in and proactively address concerns using detailed feedback analysis.

Recently, Langham Hospitality Group adopted the Shiji Enterprise Platform PMS across its entire hotel portfolio, underscoring the industry's trust in Shiji's solutions. Currently, Shiji serves over 91,000 hotels, 600,000 retail outlets, and 200,000 restaurants worldwide, demonstrating its significant impact on the global hospitality industry.

This integration represents just the beginning of Shiji's efforts to simplify and enhance the way hotel teams operate, promising further innovations in the realm of hospitality technology.


Yatra Online Innovates with AI-Powered Expense Management Solution for Enhanced Business Efficiency

Yatra Online Innovates with AI-Powered Expense Management Solution for Enhanced Business Efficiency

By Nishang Narayan

Published on May 29, 2024

Yatra Online, a leader in corporate travel services in India, has launched a next-generation AI-powered expense management solution, marking a significant advancement in how businesses handle both travel and non-travel expenses. The solution leverages GenAI, a cutting-edge Large Language Model (LLM), which outperforms traditional OCR technologies in receipt analysis, ensuring higher accuracy and efficiency.

Dhruv Shringi, CEO of Yatra Online, emphasized the platform's ability to adapt to the evolving needs of businesses, stating, "Our Expense Management Solution is designed to grow with our clients, offering scalability and flexibility as their businesses evolve."

This innovative platform serves as a one-stop solution for corporate travel needs, including bookings for flights, hotels, and car rentals, and integrates seamlessly with existing ERP systems to enhance data flow and operational efficiency. The inclusion of an integrated Power BI dashboard allows for in-depth expense analysis, enabling businesses to make informed decisions and optimize spending.

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The mobile app, available for both Android and iOS, allows for on-the-go management of expenses. Key features include expense creation and approval, reimbursement tracking, and the ability to generate expenses automatically from UPI transactions.

With more than 800 corporates already utilizing Yatra's AI-powered expense management tool, the platform is set to become an indispensable resource for businesses aiming to enhance their expense management processes and overall operational efficiency.

For more details on Yatra Online's offerings and the AI-powered expense management solution, visit Yatra Online.


Square Introduces Tap to Pay on iPhone for Canadian Entrepreneurs

Square Introduces Tap to Pay on iPhone for Canadian Entrepreneurs

By Nishang Narayan

Published on May 28, 2024

Square, the renowned financial services and mobile payment company, has unveiled Tap to Pay on iPhone in Canada, marking a significant advancement in contactless payment technology. Available within the Square Point of Sale, Square for Retail, and Square Appointments iOS apps, this feature allows sellers to process payments directly from their iPhones, eliminating the need for additional payment hardware.

Tap to Pay on iPhone simplifies the transaction process for both new and established businesses. By utilizing Apple’s secure payment technology, which ensures that no card numbers are stored on the device or Apple servers, Square offers a reliable and secure solution for business transactions. This functionality is particularly beneficial for mobile professionals such as tradespeople and caterers, as well as retailers and beauty professionals, enabling them to accept payments efficiently at any location.

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The integration of Apple's contactless payment technology with Square’s user-friendly software provides a seamless checkout experience. Customers can complete their purchases swiftly by using contactless credit or debit cards, Apple Pay, or other digital wallets. This method not only enhances the customer experience but also aligns with the increasing consumer preference for contactless payments.

Since its initial launch in the US in late 2022, followed by expansions to Australia and the United Kingdom, Tap to Pay on iPhone has become an integral component of Square’s ecosystem. It offers a versatile and adaptable payment solution suitable for various business environments.

Saumil Mehta, Head of Product at Square, emphasized the benefits of this innovation, stating, "With Tap to Pay on iPhone, we are further levelling the playing field for businesses of all sizes to be able to start, run, and grow. It helps reduce some of the barriers to entry for new businesses and enables existing sellers to create new ways to sell with nothing more than their iPhone and Square’s software."

Canadian entrepreneurs can start using Tap to Pay on iPhone today by downloading the Square POS, Square for Retail, or Square Appointments app from the Apple App Store. This feature is compatible with iPhone XS models or later running the latest version of iOS. For more information, visit Square's official Tap to Pay page.

About Square:

Square, Inc. is a financial services, merchant services aggregator, and mobile payment company based in San Francisco, California. The company aims to simplify commerce through technology, providing tools to help businesses start, run, and grow.


InnSpire and Optii Join Forces to Enhance Hotel Operations with AI Integration at The Don CeSar

InnSpire and Optii Join Forces to Enhance Hotel Operations with AI Integration at The Don CeSar

By Nishang Narayan

Published on May 28, 2024

InnSpire, a frontrunner in delivering cutting-edge technology solutions for the hospitality industry, has announced a strategic collaboration with Optii Solutions, renowned for its hotel operations optimization platform. This partnership marks a significant step in enhancing operational efficiency and guest service through AI and machine learning innovations.

The integration has been rolled out at The Don CeSar in St. Pete Beach, Florida, where it merges InnSpire’s comprehensive guest journey platform with Optii’s AI Smart Concierge solution. This synergy aims to streamline hotel operations from housekeeping to guest services, ensuring top-tier guest satisfaction and operational agility.

Martin Chevalley, CEO and Co-founder of InnSpire, emphasized the benefits of this integration, stating, "Our collaboration with Optii harnesses the power of AI to refine hotel operations and elevate both guest and staff satisfaction. This partnership is a testament to our commitment to integrating practical AI solutions that enhance service delivery and operational efficiency across the hospitality industry."

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The Don CeSar utilizes InnSpire’s InnSpire.ONE AI platform, which includes features like mobile check-in, digital key access, and a full in-room digital entertainment ecosystem. This platform enhances communication, personalizes guest interactions, and optimizes task management, which is crucial for maintaining the high standards expected at the historic resort.

Parker Harvey, Room Division Director at The Don CeSar, shared his enthusiasm about the improvements: "Our ongoing partnership with InnSpire has transformed how we engage with our guests. With the addition of Optii’s solutions, we are seeing significant enhancements in our operational workflows, enabling us to provide even more efficient and personalized services."

This strategic move by InnSpire and Optii not only sets a new benchmark in utilizing technology for hotel management but also demonstrates a robust model for future advancements in the hospitality sector.

For more information on InnSpire and Optii’s solutions and their impact at The Don CeSar, please visit InnSpire’s official website.

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