Shiji Revolutionizes Hotel Guest Experience with ReviewPro Integration

Shiji Revolutionizes Hotel Guest Experience with ReviewPro Integration

By Author

Published on February 16, 2024

In a significant development for the hospitality industry, Shiji, a renowned provider of technology solutions, has seamlessly integrated ReviewPro data into its property management system (PMS) dashboards. This integration marks a pivotal step towards enhancing hotel operations and guest services by enabling real-time access to guest satisfaction data and feedback.

ReviewPro, known for its guest intelligence solutions, allows hotels to collect and analyze feedback across various parameters, including hotel chains, individual properties, or specific guest stays. With this data now available directly on the Shiji Enterprise Platform PMS dashboards, hoteliers can significantly streamline their operations.

The integration is primarily aimed at empowering hotel front desk teams. By providing them with instant insights into guest satisfaction, preferences, and feedback, the move is set to revolutionize how hotels interact with their guests. "Empowering hoteliers is at the heart of our mission," said Wietse Bijzeit, Vice President of Shiji Global Solutions Architect. "By integrating ReviewPro’s data into our PMS, we’re revolutionizing hospitality management, arming teams with insights to deliver unparalleled guest experiences."

image

The initiative not only simplifies operational tasks by consolidating necessary data onto a single platform but also enhances the guest experience from the initial point of contact. This approach helps build loyalty and encourages repeat visits by allowing hotel staff to offer personalized services at check-in and proactively address concerns using detailed feedback analysis.

Recently, Langham Hospitality Group adopted the Shiji Enterprise Platform PMS across its entire hotel portfolio, underscoring the industry's trust in Shiji's solutions. Currently, Shiji serves over 91,000 hotels, 600,000 retail outlets, and 200,000 restaurants worldwide, demonstrating its significant impact on the global hospitality industry.

This integration represents just the beginning of Shiji's efforts to simplify and enhance the way hotel teams operate, promising further innovations in the realm of hospitality technology.


Nirvana Being and Greenr Café Unite for Pollution-Free Dining

Nirvana Being and Greenr Café Unite for Pollution-Free Dining

By Manu Vardhan Kannan

Published on January 9, 2025

In a landmark initiative to combat the effects of air pollution, Nirvana Being, India’s leading clean air solutions provider, has joined hands with Greenr Café, a popular health-conscious eatery chain, to establish “Pure Air Zones” at its outlets. This collaboration is setting new standards in the hospitality industry by making clean, breathable air a key aspect of the dining experience.

image

Patrons at Greenr Café’s Greater Kailash and Vasant Vihar locations are greeted by real-time displays of AQI (Air Quality Index), PM2.5, and CO2 levels, both indoors and outdoors. This transparency reflects a firm commitment to environmental accountability and health-focused dining. These safe air zones are made possible through advanced ventilation, filtration, and automation systems installed by Nirvana Being, ensuring patrons can breathe easy while enjoying their meals.

image

Jai Dhar Gupta, Founder of Nirvana Being, highlighted the importance of this initiative:
“As more people experience health complications due to toxic air, there is a growing demand for safe spaces where they can dine and gather without compromising on health. Our collaboration with Greenr Café reflects a shared vision to offer patrons clean air they can trust, setting a new benchmark for health and safety in India’s hospitality sector. Our aim is to inspire other businesses to adopt similar clean air standards, making indoor air quality a priority in all public spaces for the well-being of our communities.”

image

Echoing this sentiment, Niharika Jain, Founder of Greenr Café, emphasized the role of clean air in holistic wellness:
“Air and water are fundamental to human health and existence, and everyone should have the right to access them in their purest form. At Greenr, our aim is to create spaces where people can come together, enjoy wholesome food, and feel their best. With the alarming rise in air pollution, it became equally important for us to ensure our patrons could breathe clean, safe air while they are here.”

image

This partnership not only enhances the Greenr Café experience but also underscores the importance of creating eco-conscious public spaces. By combining Greenr’s commitment to holistic wellness with Nirvana Being’s expertise in clean air solutions, the initiative is a step towards a future where safe, breathable air becomes a standard in India’s hospitality sector.

image

Together, Nirvana Being and Greenr Café are inspiring a broader movement towards health-first, environmentally sustainable public spaces, proving that even small steps can lead to significant change.


Balmer Lawrie Invests in Pod Hotel Startup NapTapGo

Balmer Lawrie Invests in Pod Hotel Startup NapTapGo

By Manu Vardhan Kannan

Published on January 5, 2025

Balmer Lawrie & Co Ltd, a central public sector undertaking, has made a significant equity investment in NapTapGo, a budding startup in the hospitality sector. This initiative aligns with the government's Startup India programme, showcasing the company's commitment to fostering innovation and supporting emerging businesses.

NapTapGo is at the forefront of redefining affordable luxury through its unique pod hotel concept. Pod hotels are compact accommodations designed for short stays, offering basic yet efficient amenities. Their space-saving design and affordability have made them increasingly popular among travelers worldwide.

The investment, valued at INR 1 crore, was announced as part of Balmer Lawrie’s annual startup fund programme. While specific funding terms remain undisclosed, the company highlighted its intent to boost the startup ecosystem and encourage creative solutions in the hospitality sector.

To ensure top-notch services, NapTapGo integrates AI and IoT into its facilities, enhancing hygiene, quality, and customer experiences. This tech-driven approach aligns with modern travelers' preferences, emphasizing convenience and efficiency.

Balmer Lawrie has partnered with IIM Lucknow’s Enterprise Incubation Center (EIC), a premier incubator, to extend incubation support, mentorship, and industry connections to startups like NapTapGo. The collaboration underscores the company's dedication to nurturing innovation and entrepreneurship.

Speaking about the initiative, Adhip Nath Palchaudhuri, Chairman and Managing Director of Balmer Lawrie, remarked, “We firmly believe that investing in innovation and supporting emerging entrepreneurs will contribute significantly to nation building.”

Nitin Malhotra, founder of NapTapGo, expressed gratitude for the support, stating, “This investment demonstrates the government's commitment to driving innovation in the tourism sector.”

As part of its vision, Balmer Lawrie continues to encourage projects that align with national development goals while promoting sustainable and innovative solutions.


Air India Introduces In-Flight Wi-Fi on Domestic Flights

Air India Introduces In-Flight Wi-Fi on Domestic Flights

By Nishang Narayan

Published on January 3, 2025

Air India has become the first Indian airline to offer in-flight Wi-Fi services on domestic flights, setting a new benchmark in aviation connectivity. Passengers flying on Airbus A350, Boeing 787-9, and select Airbus A321neo aircraft can now enjoy complimentary internet services during an introductory period.

This service is available on both domestic and international routes, allowing travelers to browse, stay active on social media, complete work tasks, or stay connected with loved ones while flying. Accessible on devices such as smartphones, tablets, and laptops, the Wi-Fi also supports multiple device connections at altitudes above 10,000 feet.

Rajesh Dogra, Chief Customer Experience Officer at Air India, stated, “Connectivity is now an integral part of modern travel. For some, it is about the convenience and comfort of real-time sharing, while for others, it is about greater productivity and efficiency. Whatever the purpose, we are confident that our guests will appreciate having the option of connecting to the web and enjoy the new Air India experience on board these aircraft.”

image

The introduction of Wi-Fi on domestic routes follows a successful pilot program on international flights to destinations such as New York, London, Paris, and Singapore. Air India plans to progressively expand the service across its fleet in the near future.

To access the service, travelers simply:

  1. Enable Wi-Fi on their device.
  2. Select the 'Air India Wi-Fi' network.
  3. Enter their PNR and last name on the redirected Air India portal.
  4. Enjoy complimentary internet access.

In-flight Wi-Fi performance may vary based on factors like satellite connectivity, bandwidth usage, and route-specific restrictions. With this innovative step, Air India continues to enhance the travel experience, combining connectivity with comfort and convenience.

Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!

Subscribe to Hospitality news e-magazine for free and never miss an issue.

By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.

Advertise With Us

We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.