Shiji Revolutionizes Hotel Guest Experience with ReviewPro Integration

Shiji Revolutionizes Hotel Guest Experience with ReviewPro Integration

By Author

Published on February 16, 2024

In a significant development for the hospitality industry, Shiji, a renowned provider of technology solutions, has seamlessly integrated ReviewPro data into its property management system (PMS) dashboards. This integration marks a pivotal step towards enhancing hotel operations and guest services by enabling real-time access to guest satisfaction data and feedback.

ReviewPro, known for its guest intelligence solutions, allows hotels to collect and analyze feedback across various parameters, including hotel chains, individual properties, or specific guest stays. With this data now available directly on the Shiji Enterprise Platform PMS dashboards, hoteliers can significantly streamline their operations.

The integration is primarily aimed at empowering hotel front desk teams. By providing them with instant insights into guest satisfaction, preferences, and feedback, the move is set to revolutionize how hotels interact with their guests. "Empowering hoteliers is at the heart of our mission," said Wietse Bijzeit, Vice President of Shiji Global Solutions Architect. "By integrating ReviewPro’s data into our PMS, we’re revolutionizing hospitality management, arming teams with insights to deliver unparalleled guest experiences."

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The initiative not only simplifies operational tasks by consolidating necessary data onto a single platform but also enhances the guest experience from the initial point of contact. This approach helps build loyalty and encourages repeat visits by allowing hotel staff to offer personalized services at check-in and proactively address concerns using detailed feedback analysis.

Recently, Langham Hospitality Group adopted the Shiji Enterprise Platform PMS across its entire hotel portfolio, underscoring the industry's trust in Shiji's solutions. Currently, Shiji serves over 91,000 hotels, 600,000 retail outlets, and 200,000 restaurants worldwide, demonstrating its significant impact on the global hospitality industry.

This integration represents just the beginning of Shiji's efforts to simplify and enhance the way hotel teams operate, promising further innovations in the realm of hospitality technology.


IndiGo Partners with Amadeus to Launch NDC Content for Global Travel Sellers

IndiGo Partners with Amadeus to Launch NDC Content for Global Travel Sellers

By Nishang Narayan

Published on September 18, 2024

IndiGo, India’s leading airline, has entered a strategic partnership with Amadeus, a global travel technology leader, to launch New Distribution Capability (NDC) content for travel sellers worldwide. This collaboration marks a significant milestone in IndiGo's strategy to enhance customer experience and extend its market reach. With plans to carry over 110 million passengers in 2024, IndiGo will leverage Amadeus' 96% global coverage of NDC-ready travel sellers to streamline content distribution and offer more personalized travel solutions.

Through Amadeus' advanced platform, travel agents and corporate clients will have direct access to IndiGo’s full range of products, enabling exclusive deals, dynamic pricing, and tailored promotions. The integration with IndiGo’s IT systems through Navitaire ensures a smooth and efficient booking experience, further boosting ancillary sales across different channels.

Pieter Elbers, Chief Executive Officer of IndiGo, expressed his excitement about the partnership, stating, "As we celebrate our 18th anniversary, this collaboration with Amadeus is a crucial part of our strategy 'Towards New Heights and Across New Frontiers.' With this partnership, we will strengthen our distribution strategy and provide a seamless travel experience for our customers."

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Amadeus, with its extensive network, allows IndiGo to tap into new customer segments and markets, enabling the airline to present tailored offers and ensure flexibility in its operations. Decius Valmorbida, President of Travel at Amadeus, commented, "We’re excited to help IndiGo simplify their distribution and make the most of NDC technology, enhancing the overall customer experience."

IndiGo’s adoption of NDC technology has already been implemented in key markets such as the UAE and Singapore, with plans to roll it out in additional regions soon. The airline currently operates 350+ aircraft, offering 2,000 daily flights to 120 destinations, including 34 international locations.

This partnership aligns with IndiGo’s continued efforts to enhance its retailing capabilities, ensuring greater personalization, efficiency, and access to a broader global audience.


Hyatt Selects Oracle OPERA Cloud as Global Property Management System

Hyatt Selects Oracle OPERA Cloud as Global Property Management System

By Nishang Narayan

Published on September 18, 2024

Hyatt Hotels Corporation has selected Oracle OPERA Cloud as the property management system (PMS) for its global portfolio, including more than 1,000 hotels and all-inclusive properties. This strategic move aims to streamline operations and enhance data management, improving guest experiences and providing a consistent operational framework across all Hyatt locations.

The Oracle OPERA Cloud hospitality platform, built on Oracle Cloud Infrastructure (OCI), offers Hyatt a secure, high-performance system to centralize data and deliver actionable insights for operational planning and personalized guest experiences. The platform will enable Hyatt colleagues to operate with greater efficiency, supported by a common interface and flexible mobile capabilities.

Cameron Hammond, Senior Vice President of Global Field Technology Services at Hyatt, expressed enthusiasm for the transition, noting, "By moving to OPERA Cloud and extending our long-standing collaboration with Oracle, we will provide our operators with a modern, secure platform that enhances efficiency and elevates the guest experience."

Through this integration, Hyatt will also gain the ability to deliver personalized services by understanding guest preferences across its properties. The implementation of Oracle OPERA Cloud PMS empowers Hyatt to scale its operations, enhancing the experience for both guests and staff while providing robust tools for financial planning and operational efficiencies.

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Alex Alt, Executive Vice President and General Manager of Oracle Hospitality, commented, "With OPERA Cloud, Hyatt can drive innovation and adapt quickly to the unique needs of each guest and property, enhancing service and operational flexibility."

The adoption of OPERA Cloud PMS is part of Hyatt’s commitment to leveraging technology for seamless operations, long-term cost savings, and continuous improvements in guest satisfaction.

For more information about Hyatt Hotels Corporation and Oracle, please visit their respective websites at www.hyatt.com and www.oracle.com.


STAAH Successfully Concludes 'The Big Connect' Conference in Mumbai

STAAH Successfully Concludes 'The Big Connect' Conference in Mumbai

By Nithyakala Neelakandan

Published on September 17, 2024

STAAH, a leading hospitality solutions provider from New Zealand, successfully concluded its latest edition of "The Big Connect" hospi-tech conference in Mumbai. Known for transforming business processes for hotels worldwide, STAAH organized the event in collaboration with Booking.com and WebBeds, drawing over 400 industry experts to the Sahara Star hotel.

The conference featured engaging sessions aimed at helping hotel owners utilize technology to optimize their operations, improve distribution channels, and enhance guest experiences. Hoteliers gained valuable insights into new tools and strategies to boost online bookings and increase revenue.

Shoaib Ali, National Sales Head for STAAH India, expressed his excitement over the success of the event, stating, “We are delighted to have brought ‘The Big Connect’ to Mumbai and are thankful to our partners for making this event a huge success! This event saw representatives from the hospitality sector gather under one roof and, in intellectually stimulating exchanges, find new ways to drive the growth of the sector forward with the adoption of new hospi-tech technologies and platforms.”

Participants had the opportunity to share ideas, explore emerging trends, and build new connections with fellow industry leaders. Attendees also engaged in discussions about the latest advancements in technology, providing a chance to exchange knowledge and foster future collaborations.

The conference wrapped up with a live comedy performance by renowned comedian Atul Khatri, followed by a cocktail reception and dinner. This light-hearted conclusion offered guests a chance to unwind after a day of informative sessions and networking.

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