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By Nishang Narayan
Published on September 29, 2024
Snowflake, the leading AI Data Cloud company, has launched the AI Data Cloud for Travel and Hospitality, integrating its data platform, AI capabilities, and industry-specific solutions to deliver exceptional data insights tailored for the travel and hospitality sector. This initiative empowers airlines, hotels, cruise lines, and travel technology providers to harness the power of data and artificial intelligence, enhancing operations and creating five-star customer experiences.
As the industry transitions from recovery to stable growth, businesses are confronted with new challenges and opportunities. Snowflake is uniquely equipped to support this growth, offering a unified platform that simplifies AI and machine learning development. With robust security, governance features, and democratized data access, organizations can fully unlock the potential of their data.
The AI Data Cloud addresses key industry trends and use cases, including:
Additionally, Snowflake’s extensive partner ecosystem enables seamless data enrichment through Snowflake Marketplace, allowing businesses to integrate and analyze third-party data, such as weather patterns and economic indicators, alongside their own data. This integration fosters better-informed decision-making in an industry where external factors can significantly impact operations and customer behavior.
Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake, remarked, "The travel and hospitality industries are at a pivotal moment, with AI and data-driven insights becoming critical for success. Our AI Data Cloud for Travel and Hospitality provides the tools needed to not only meet evolving customer expectations but also drive innovation and operational excellence."
Leading travel and hospitality companies have already embraced Snowflake’s AI Data Cloud to enhance collaboration and democratize data access.
Raymond Boyle, Vice President of Data Analytics and Strategic Insights at Hyatt, stated, "By creating a unified data foundation on Snowflake, we're improving our ability to make data-driven decisions and automate aspects of our business. Snowflake empowers us to redefine hospitality in the digital age." Similarly, Rahul Todkar, Head of Data and AI at Tripadvisor, noted, "Snowflake is integral to our data strategy, unifying our enterprise analytics and marketing insights. It has revolutionized how we collaborate with other brands, enabling secure data sharing that benefits both our business and the broader travel industry."
Raymond Boyle, Vice President of Data Analytics and Strategic Insights at Hyatt, stated, "By creating a unified data foundation on Snowflake, we're improving our ability to make data-driven decisions and automate aspects of our business. Snowflake empowers us to redefine hospitality in the digital age."
Similarly, Rahul Todkar, Head of Data and AI at Tripadvisor, noted, "Snowflake is integral to our data strategy, unifying our enterprise analytics and marketing insights. It has revolutionized how we collaborate with other brands, enabling secure data sharing that benefits both our business and the broader travel industry."
For more information on how Snowflake is empowering the travel and hospitality sectors, you can explore their AI Data Cloud for Travel and Hospitality or register for their upcoming Travel & Hospitality webinar.
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By Manu Vardhan Kannan
Published on July 19, 2026
Air India has recorded more than one million inflight WiFi users over the past 12 months, reflecting the growing demand for onboard internet services among travellers.
According to the airline, over one million passengers connected to its inflight WiFi service between June 2025 and June 2026 across its WiFi-enabled fleet. The service is currently available on more than 55 daily flights operated by 28 connected aircraft.
The airline said passenger adoption has increased significantly during the year, with WiFi usage rising from 30 per cent in June 2025 to 55 per cent in June 2026.
Usage data shows that inflight connectivity is being driven largely by entertainment and social media. Around 89 per cent of connected passengers used the service to stream content or access social media platforms, while the remaining 11 per cent used it for web browsing, emails and messaging applications.
Over the 12-month period, passengers consumed nearly 500 terabytes of data through the airline's onboard network. Streaming services accounted for 86 per cent of total data usage, while web browsing made up the remaining 14 per cent.
Air India's inflight WiFi service is currently available on international routes served by its connected fleet, including flights to London, New York, Newark, Frankfurt, Melbourne, Hong Kong, Singapore, Bali, Manila and Mauritius.
The airline said it plans to gradually expand onboard connectivity as more aircraft are equipped with WiFi, extending the service to additional routes in the future.
Introduced as part of Air India's broader efforts to enhance passenger experience and digital services, the inflight WiFi platform has witnessed steady growth over the past year. The airline noted that demand has been particularly strong on long-haul international flights, where passengers increasingly expect uninterrupted internet access throughout their journey.
While Air India did not disclose the number of individual devices connected or the average data consumed per passenger, it said the service has maintained consistent growth since its rollout.
By Hariharan U
Published on July 16, 2026
Tata Consultancy Services (TCS) has been appointed as the strategic technology and innovation partner for The New Terminal One at John F. Kennedy International Airport (JFK), supporting the development of a next-generation digital ecosystem designed to transform the airport experience for passengers, airlines, and operations teams.
As part of the partnership, TCS will build the digital foundation for the terminal by deploying advanced technologies across passenger processing, artificial intelligence-driven IT operations, infrastructure management, and cybersecurity. The collaboration aims to create a seamless, connected, and efficient airport environment powered by real-time data and intelligent automation.
The New Terminal One at JFK is part of The Port Authority of New York and New Jersey’s $19 billion transformation programme for JFK Airport, one of the largest airport redevelopment initiatives in the United States. The project is envisioned as a world-class aviation hub focused on enhancing passenger experience through modern infrastructure and innovative technology.
Through the partnership, TCS will leverage its digital solutions, including Cognix and ignio platforms, to enable end-to-end visibility across critical airport operations such as passenger processing, baggage management, terminal security, and IT infrastructure.
The deployment of AI-powered systems will help improve operational efficiency, enhance predictive capabilities, and support faster decision-making across multiple airport functions. The technology foundation is expected to enable a more reliable and personalised travel experience for passengers while helping airport teams manage complex operations more effectively.
Commenting on the partnership, Jennifer Daniel Aument, CEO, The New Terminal One at JFK, said that TCS will play an important role in helping the terminal achieve its vision of becoming one of the world’s leading airport experiences, delivering enhanced services for partner airlines and travellers.
Amit Bajaj, President, North America, TCS, highlighted the role of artificial intelligence in shaping the future of aviation experiences. He noted that AI will support a seamless and dependable passenger journey while helping transform The New Terminal One into a technology-led experiential destination.
With airports worldwide increasingly adopting digital transformation strategies, the partnership reflects the growing role of technology in improving passenger journeys, operational resilience, and security. From automated processes and predictive analytics to intelligent infrastructure management, digital platforms are becoming central to the future of global aviation.
The collaboration between TCS and The New Terminal One at JFK represents a significant step towards creating a smart airport ecosystem where technology, innovation, and hospitality converge to deliver a more efficient and engaging travel experience
Published on July 5, 2026
Radisson Hotel Group has launched a new AI-powered real-time price matching technology, aimed at transforming the way guests book directly through hotel websites and strengthening transparency in hotel pricing.
The system automatically identifies lower publicly available rates for Radisson properties listed on third-party platforms such as OTAs and search engines, and instantly matches those prices on RadissonHotels.com. This removes the need for manual claims, screenshots, or approval processes that are typically required under traditional best rate guarantee programs.
Unlike conventional models, the new system operates in real time. When a lower rate is detected on platforms including Booking.com, Expedia, Agoda, Trip.com, and others, the AI engine verifies the pricing difference and automatically applies the matched rate, redirecting users directly to the hotel’s booking platform.
According to Gianni Di Fede, Global Chief Commercial Officer at Radisson Hotel Group, modern travellers expect speed, simplicity, and confidence when booking. He noted that the new feature ensures guests always receive the best available price when booking directly with Radisson.
For guests, the system eliminates uncertainty around pricing and simplifies the booking journey. For hotel teams, it reduces administrative workload associated with manual price match requests and allows staff to focus more on guest service and operational efficiency. The tool also provides better visibility into pricing trends and booking behaviour.
The AI-powered price matching feature is now live across all Radisson Hotel Group properties worldwide, marking a significant step in the company’s digital transformation strategy.
The initiative forms part of Radisson’s broader push toward automation and AI-driven solutions aimed at improving direct bookings, enhancing transparency, and creating a more seamless digital experience for travellers. By replacing traditional reactive pricing guarantees with a fully automated system, Radisson is positioning itself at the forefront of hospitality technology innovation.
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