South Palms Resort & Spa Panglao – MGallery Collection has taken a major step toward elevating guest experiences by choosing Alcatel-Lucent Enterprise to power its digital backbone. The resort, which spans 6 hectares of pristine beachfront in Panglao and features 188 rooms and suites blending tropical charm with modern style, needed a reliable, scalable and seamless technology setup to match its luxury standards.

To meet these needs, Alcatel-Lucent Enterprise delivered a complete turnkey solution built to support smooth guest services and efficient operations. The resort selected ALE for its ability to provide strong, high-speed connectivity throughout its varied spaces from indoor lounges and dining areas to beaches, gardens and pools. Working closely with the property owner, a local partner and technology consultant Pertlink, ALE helped shape a network design that is future-ready and easy to manage.

The solution includes the Alcatel-Lucent OmniSwitch® 6360 Stackable Gigabit Ethernet Switch, ALE’s Hospitality Hybrid Passive Optical LAN, and OmniAccess® Stellar Access Point WLAN products designed to handle both indoor and outdoor conditions. A unified management system brings everything together, allowing the resort to run its entire network and telephony infrastructure under a single brand.

With this setup, the resort now has secure, uninterrupted connectivity across guest areas and back-of-house operations. The digital foundation supports high data usage, strengthens operational efficiency and helps reduce long-term costs, contributing to the resort’s sustainability goals.

Sharing the impact of this collaboration, Dirk Dumortier, Director of Strategic Partnership, APAC, Alcatel-Lucent Enterprise, said, “To meet the scale and luxury demands of South Palms Panglao MGallery, we knew the solution had to be more than just technology, it had to be a unified ecosystem. Working closely with our trusted partner and the strategic guidance of consultant Pertlink, Alcatel-Lucent Enterprise delivered a future-ready, single-brand Hybrid POL/WLAN infrastructure that guarantees both a seamless guest experience and long-term TCO reduction. Partnership was the true foundation of this digital transformation.”

Terence Ronson, Founder and Managing Director of Pertlink, added, “From the very start, the project's horizontal layout made it clear that HPOL was the optimal solution. After extensive due diligence, we identified ALE as the ideal technology partner — not only for their robust solutions but also for their exceptional pre- and post-sales support. Together with their delivery partner NERA, ALE demonstrated a seamless, professional approach throughout the entire process. Combined with ALE's Wi-Fi infrastructure, we've created an outstanding, connected guest experience.”

The collaboration between ALE, the resort team and Pertlink has laid a strong digital base for South Palms Panglao – MGallery Collection. The resort is now equipped to serve guests with reliable connectivity, personalised services and smooth operations designed to match the expectations of modern luxury travellers.