SpiceJet has taken a pioneering step towards digital innovation and eco-friendly travel by becoming the first airline in India to roll out paperless boarding at Shillong Airport. Passengers checking in at the airport counter will now receive their boarding passes directly on WhatsApp, eliminating the need for printed copies.

This new feature aims to make the check-in process faster, greener, and more seamless. By reducing reliance on paper, the initiative also aligns with SpiceJet’s commitment to sustainability.

Despite the availability of web check-in and Digi Yatra, Indian airports still printed more than 9 million boarding passes in June 2025, resulting in nearly 6 tonnes of carbon emissions. SpiceJet’s move directly addresses this avoidable footprint, setting a new standard for environmentally conscious aviation practices.

The paperless boarding feature is powered by SpiceJet’s indigenously developed Web Departure Control System (WEBDCS)- a browser-based platform that enables airport staff to issue:

Digital boarding passes via WhatsApp or email

Baggage tags via SMS

This system works on tablets as well as standard airport computers, ensuring smooth operations while enhancing efficiency.

Speaking on the milestone, GP Gupta, Chief Strategy Officer, SpiceJet, said, “At SpiceJet, we are constantly working to enhance the travel experience for our passengers while embracing sustainability. The introduction of paperless boarding at Shillong Airport is a significant step in that direction. We look forward to expanding this convenience-driven initiative across more airports in the near future”.

SpiceJet has confirmed plans to extend the WhatsApp-based paperless boarding experience to other domestic airports in the coming months, furthering its position as a leader in sustainable and passenger-centric air travel.

About SpiceJet:

SpiceJet is India’s favourite airline, making flying affordable for millions of Indians. An IATA-IOSA certified carrier, it operates a fleet of Boeing 737s and Q-400s and is among the country’s largest regional players, operating multiple daily flights under UDAN – the Regional Connectivity Scheme. A majority of its fleet features SpiceMax, India’s most spacious economy-class seating.