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By Nishang Narayan
Published on August 18, 2024
In today's data-driven world, access to market intelligence is crucial for staying ahead, particularly in the competitive hotel industry. For far too long, vital metrics such as city demand trends, price predictions, and market opportunities have been the exclusive domain of top-tier hotel brands like Marriott and Hilton. This disparity has left small and mid-sized hotels at a significant disadvantage—until now.
Enter Stayflexi, a Y Combinator-backed company dedicated to leveling the playing field. In line with its mission to empower independent hotels, Stayflexi has launched the Empower tool, a groundbreaking solution designed to close this critical gap in the market.
The Empower tool is nothing short of a game-changer, offering three intelligent features: City Demand Trends, Price Predictions, and Competitor Analysis. These features work together seamlessly, allowing hotels to dynamically adjust room prices and optimize revenue based on real-time demand fluctuations.
Unpacking the Empower Tool
City Demand Trends: This feature provides hoteliers with a comprehensive view of demand patterns in their city. By analyzing data from multiple sources, the Empower tool identifies peak periods, low seasons, and emerging trends. This insight enables hotel operators to plan ahead, capitalizing on high-demand periods and strategizing effectively during slower times.
Price Predictions: Leveraging advanced algorithms and historical data, the Empower tool forecasts future room rates with remarkable accuracy. This predictive capability helps hoteliers set competitive yet profitable pricing, avoiding the pitfalls of overpricing or underpricing rooms. By aligning room rates with market demand, hotels can maximize occupancy and revenue.
Competitor Analysis: In a competitive industry, understanding the strategies of nearby hotels is crucial. The Empower tool offers in-depth competitor analysis, providing data on pricing, occupancy rates, and promotional activities of rival hotels. This feature enables hoteliers to benchmark their performance and adjust their strategies accordingly, ensuring they remain competitive in their local market.
Integration with Stayflexi Hubs
The Empower tool seamlessly integrates with Stayflexi's comprehensive platform, divided into four hubs: Operations, Sales, Guest, and Payments. Each hub addresses specific aspects of hotel management, and the addition of the Empower tool enhances the overall value proposition for hoteliers.
Operations Hub: Comprising the Property Management System (PMS), Point of Sale (POS), Expenses Manager, and Inventory Manager, this hub automates up to 70 percent of manual tasks. By integrating the Empower tool, the Operations Hub now provides additional data-driven insights that streamline operations further. For instance, predictive data from Empower can inform inventory and staffing decisions, reducing waste and optimizing resources.
Sales Hub: This hub includes the Channel Manager (CM), Booking Engine (BE), Revenue Manager (RM), and Direct Billing products. Historically, Stayflexi's Sales Hub has boosted hotel revenues by 35 to 50 percent. With the Empower tool, the Sales Hub's capabilities are amplified. The price predictions and competitor analysis features ensure that hotels can set optimal rates and implement effective sales strategies, driving higher bookings and revenue.
Guest Hub: Featuring Magic Link for automated check-ins and check-outs, QR Kiosk, Guest Reviews, and Guest Messaging, the Guest Hub focuses on enhancing the guest experience. Empower's city demand trends can inform guest engagement strategies, such as targeted promotions during high-demand periods or personalized offers during low seasons, thereby improving guest satisfaction and loyalty.
Payments Hub: This hub consists of Flex Collect, Flex Pay, Flex Settle, and Flex Protect, automating end-to-end hotel payments and reducing cancellations. By integrating Empower's predictive capabilities, hotels can anticipate revenue streams more accurately, manage cash flow better, and reduce financial uncertainties.
Affordable Innovation for All
One of the standout features of the Empower tool is its affordability. Traditionally, access to such sophisticated market intelligence required substantial financial investment, often running into lakhs of rupees, placing it out of reach for many small and mid-sized hotels. Stayflexi, however, has made the Empower tool accessible to all, offering a powerful solution at a fraction of the cost typically associated with similar tools.
An Exclusive Offer for ET Readers
To celebrate the launch, Stayflexi is offering a free one-month demo of the Empower tool, allowing hoteliers to experience firsthand the transformative impact of advanced market intelligence. This trial period is an excellent opportunity for hotels to explore the tool's features, understand its benefits, and see how it can drive their business forward. Hoteliers interested in this exclusive offer can reach out to Stayflexi at info@stayflexi.com.
In an era where data and intelligence are paramount, Stayflexi's Empower tool stands out as a revolutionary product for small and mid-tier hotels. By providing insights previously only available to top-tier brands, Stayflexi is democratizing access to crucial market intelligence. The integration of the Empower tool with Stayflexi's existing hubs creates a comprehensive, all-in-one platform that addresses every aspect of hotel management. As a result, hoteliers can operate more efficiently, compete more effectively, and ultimately thrive in an increasingly competitive market.
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By Manu Vardhan Kannan
Published on May 30, 2025
Leading Turkish menswear brand Kiğılı has partnered with Centric Software to transform its retail planning and support its growth ambitions through digital innovation. Kiğılı has chosen Centric Planning, an AI-powered platform that offers end-to-end merchandise planning capabilities tailored for the fashion retail industry.
Founded in 1938, Kiğılı has built a solid presence in the menswear space with over 180 stores in Türkiye and more than 50 points of sale across 15 countries. With customers shopping across a mix of physical stores, e-commerce platforms, marketplaces, and wholesale channels, Kiğılı sought a digital solution to optimize its planning operations.
Until now, Kiğılı relied on Excel sheets and internal tools to handle store segmentation and SKU planning. However, managing these tasks manually limited the brand’s ability to scale efficiently. With Centric Planning, Kiğılı will now move toward a centralized, intelligent system that enhances allocation, store planning, and supply chain decisions.
“Planning is the cornerstone of our business operations, and with Centric Planning, we are setting a solid foundation for future growth,” said Hüseyin Deveci, Supply Chain Director at Kiğılı. “This project is at the center of our digital transformation strategy.”
The brand’s aim is to bridge pre-season planning with in-season execution, ensuring accurate purchasing, better product positioning, and timely replenishment. “This integration will allow us to respond more strategically and dynamically to market shifts,” Deveci added.
Following a rigorous evaluation of over 15 solutions, Kiğılı selected Centric Planning for its ability to unify planning workflows into one adaptable structure. “What impressed us was how Centric connects all planning phases seamlessly. It frees our teams to focus on strategic initiatives rather than manual tasks,” Deveci noted.
“Kiğılı will benefit from a unified, intelligent platform that simplifies planning from start to finish,” said Fabrice Canonge, President of Centric Software. “We are proud to support Kiğılı in their transformation journey.”
The partnership marks a significant milestone for Kiğılı as it accelerates into a new era of digital retail excellence.
Published on May 26, 2025
The hospitality world just said NamAIste to a revolutionary innovation from India. NamAIste – IIHM Hospitality GPT was officially launched in Kolkata, proudly claiming the title of the world's first generative AI-powered knowledge engine tailored exclusively for the hospitality industry.
The launch marks a milestone moment—not just for India but for the entire global hospitality ecosystem. Built under the visionary leadership of Dr. Suborno Bose, Chairman of IIHM and a prominent AI evangelist, NamAIste is a game-changer in the way hospitality professionals, students, and educators will learn, research, and make decisions in the future.
“This is not just a tech marvel—it’s the dawn of a new mindset,” said Dr. Bose during his address at the global launch event at the IIHM Global Campus. Broadcast live across countries and time zones, the unveiling resonated deeply with hospitality leaders, educators, and students. “If the US can have Google and China can have DeepSeek, India can — and now does — have NamAIste,” he added.
Proudly Made in India, this first-of-its-kind Hospitality GPT was developed in partnership with Entiovi Technologies, using a Large Language Model (LLM) built specifically for hospitality. It offers real-time insights, global best practices, service innovations, and curated content from over 60 countries—all in a customized, AI-powered interface. The system even demonstrated a query in Bengali returning answers from Japanese culinary documents—earning a thunderous applause from attendees.
Sanjoy Chatterjee, Chairman, NASSCOM Regional Council (East) and Co-founder of Entiovi, emphasized that NamAIste’s uniqueness isn’t just in its technology, but in the depth of its domain-specific knowledge. “The real achievement is building a platform where a student from Bengal can ask about Japanese hospitality and get an accurate, translated, deeply-researched response instantly,” he said.
The platform is designed to empower students, educators, faculty members, and industry stakeholders alike. With features like access to SOPs, training materials, and trend forecasts, NamAIste is set to revolutionize hospitality education and workforce readiness.
Key benefits of NamAIste include:
Revolutionizing hospitality education and training
Enabling smart, data-driven decision-making for professionals
Providing instant access to global best practices and innovations
Beyond the data and tech, Dr. Bose reminded everyone that hospitality will always be a people-first industry. “AI can assist, but it cannot replace the human smile,” he said, striking a perfect balance between technology and tradition.
This launch wasn’t just a product release—it was a proud “Greeted in India” moment. With IIHM campuses erupting in celebration, the initiative has been hailed as a shining example of Viksit Bharat and Make in India, reaffirming India’s growing influence in global innovation.
IIHM has long been known for redefining hospitality education. With NamAIste, it goes beyond preparing students for the industry—it’s equipping them to lead it.
As Dr. Bose aptly summed it up, “This is India’s gift to the world of hospitality.”
Published on May 12, 2025
Carnival Cruise Line has announced a new partnership with Cantaloupe, Inc., a global provider of self-service commerce technology, to enhance guest experiences at Celebration Key, Carnival’s exclusive upcoming destination on Grand Bahama, opening July 19, 2025. The collaboration brings self-service kiosks powered by Cantaloupe to the island, enabling cashless, quick, and seamless ordering at all food and beverage outlets.
Using Cantaloupe’s advanced point-of-sale (POS) solutions, guests can simply scan their Sail & Sign cards, extending Carnival’s onboard cashless payment system to this new off-ship location for the very first time. This move is aimed at creating a frictionless and familiar environment for travelers, allowing them to enjoy the destination without the hassle of cash or physical credit cards.
“Cantaloupe is excited to power this experience by providing a frictionless, technology-driven solution that will simplify guests’ dining and service experiences,” said Tom Lapham, Senior Vice President of Cheq at Cantaloupe, Inc. He noted that the technology is designed to handle high volumes of transactions with real-time updates, ensuring reliable and efficient service even during peak demand.
Celebration Key, designed as a premier cruise destination, will feature multiple dining and beverage venues where Cantaloupe’s kiosks will be installed, giving guests complete control over their food and beverage purchases.
Richard Morse, Senior Vice President of Food and Beverage at Carnival Cruise Line, shared, “Our collaboration with Cantaloupe is critical to making Celebration Key a destination that is full of fun and takes the worry out of carrying cash for our guests. Through this partnership, we’re able to offer an experience that extends the ease and familiarity of onboard dining to our exclusive destination.”
Cantaloupe’s POS solutions are already known for their high performance in high-traffic venues. With this partnership, the company is marking a significant step in its expansion into the travel and hospitality sectors, reaffirming its commitment to delivering world-class digital and self-service solutions tailored for large-scale operations.
As guests explore the vibrant offerings at Celebration Key, they can now do so with greater freedom and ease, thanks to this strategic technology-driven alliance.
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