Subhabrata Roy Takes the Helm as General Manager at Courtyard by Marriott Navi Mumbai

By Author

Published on September 7, 2023

Courtyard by Marriott Navi Mumbai is thrilled to announce the appointment of Subhabrata Roy as its new General Manager. With an impressive 23-year track record in operations and management within the hospitality industry, including roles in pre-opening hotels, Subhabrata brings a wealth of expertise to his new role.

In his capacity as General Manager, Subhabrata Roy is poised to leverage his extensive industry knowledge and leadership skills to steer the team toward new heights of success. His proven record in implementing cost-control measures, strategic planning, and a strong guest-centric approach aligns seamlessly with Marriott's unwavering commitment to delivering exceptional guest experiences.

Expressing his enthusiasm for joining Courtyard by Marriott Navi Mumbai, Subhabrata Roy stated, "I am thrilled to join the dynamic team at Courtyard by Marriott Navi Mumbai and contribute to the brand’s legacy of exceptional hospitality. Together, we will cultivate memorable experiences for our guests and achieve new milestones of excellence."

Subhabrata's distinguished career includes pivotal roles in prestigious hotel brands, where he has been instrumental in the pre-opening of hotels, establishing standard operating procedures and policies, implementing recruitment strategies, and enhancing operational efficiencies. Notably, he played a crucial role in the successful launch of a hotel with over 500 rooms in Bangalore, setting a benchmark for operational excellence.

His comprehensive understanding of profit and loss dynamics, remarkable leadership abilities, and unwavering commitment to guest satisfaction are evident in his career trajectory. Subhabrata's commitment to maintaining impeccable service standards, along with his visionary leadership, has consistently resulted in increased profitability for the properties under his management.

Subhabrata is also a Certified Trainer, underscoring his dedication to staff development and training. He has designed and executed training programs that have elevated associate skills and motivation levels.

As a collaborative and adaptable professional, Subhabrata excels in multicultural environments, possessing excellent communication and problem-solving skills. His unyielding commitment to integrity, guest satisfaction, and innovation underscores his hands-on approach to leadership.

Courtyard by Marriott Navi Mumbai, located near the Mumbai – Pune Expressway and adjacent to the DY Patil Sports stadium in Nerul, offers a sophisticated yet comfortable environment with 105 rooms. The hotel boasts an array of dining options, including the Courtyard Pavilion all-day dining restaurant, Malang, the Indian specialty restaurant, The Box Lounge, a poolside lounge with alfresco dining, and Maison De Cafe, the hotel’s lobby lounge. Additional amenities include a 24/7 fitness center, a rejuvenating spa, and an open-air infinity pool with breathtaking city skyline views.

Gaurav Chandna Appointed Director of Operations at Grand Hyatt Gurgaon

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Published on October 14, 2024

Grand Hyatt Gurgaon is pleased to announce the appointment of Gaurav Chandna as its new director of operations. With over 20 years of experience in leading hotel chains, Chandna brings an impressive track record in luxury hospitality, with a focus on streamlining operations to enhance guest experiences. His new role marks an exciting chapter for the hotel, promising innovative dining experiences and greater community engagement.

Chandna has honed his skills across various departments at Hyatt Regency Delhi, reflecting a strong commitment to excellence and continuous growth in the hospitality industry. In his new position, he plans to leverage his diverse experience to lead operational efficiency and foster team development. His vision extends beyond the hotel, emphasizing sustainable practices and a fresh approach to service.

As the new director of operations, Chandna is set to introduce diverse, seasonally-inspired menus that highlight both local and international flavors, complemented by engaging culinary events and workshops. His commitment to sustainability includes a focus on locally sourced ingredients and waste reduction.

Chandna is also dedicated to nurturing talent within the hotel, implementing comprehensive training programs to ensure staff excellence. By combining guest-centric service, culinary creativity, and strategic revenue management, he aims to uphold Grand Hyatt Gurgaon’s reputation as a premier dining destination while creating a positive, growth-oriented environment for his team.

In addition to enhancing the guest experience, Chandna is poised to lead a series of exciting initiatives that will showcase Grand Hyatt Gurgaon’s expanding offerings. These include a robust awareness campaign to introduce the hotel to a broader audience, grand opening events for new facilities such as additional rooms, apartments, restaurants, and a spa, as well as strategic promotions of the hotel’s impressive banqueting venue. Through these efforts, he aims to enhance the experience for both leisure and business travelers while solidifying the hotel’s reputation as an unparalleled venue for weddings, conferences, and special events in the region.

Speaking about his appointment, Chandna stated, “Joining the Grand Hyatt Gurgaon is an exciting opportunity. I am eager to leverage my experience to elevate our guest experiences and nurture our team’s potential. My leadership philosophy is rooted in fostering an environment of open communication and mutual respect. By empowering our team to take ownership and celebrate their achievements, we create a culture where innovation thrives, and exceptional service becomes second nature.”

Effective immediately, Gaurav Chandna is well-equipped to lead the hotel’s key departments, ensuring they align with Grand Hyatt Gurgaon’s emphasis on guest satisfaction and seamless operations.

Lyfe Hotels Bhubaneswar Welcomes Vaishakh Surendran as General Manager

By Nishang Narayan

Published on October 13, 2024

Lyfe Hotels Bhubaneswar is excited to announce the appointment of Vaishakh Surendran as its new general manager. With over 24 years of experience in the hospitality industry, Surendran brings a wealth of knowledge and expertise to his new role. Known for his extensive background in hotel and resort operations, particularly in front office management, he has consistently delivered top-tier results throughout his career.

Before joining Lyfe Hotels Bhubaneswar, Surendran served as general manager at Ramada Chennai Potheri, where he played a pivotal role in the property's rebranding from SRM to Ramada. His previous experience also includes serving as general manager at Mercure Chennai Sriperumbudur. Throughout his career, he has held leadership positions with reputable organizations such as Fairfield Inn & Suites by Marriott, Country Inn & Suites by Radisson, Radisson, Fortune Park Hotels, and Taj. Surendran began his hospitality journey with Hilton Worldwide and The Leela Palaces, Hotels, and Resorts.

On his appointment, Surendran expressed his enthusiasm, stating, “I am extremely delighted to join the team at Lyfe Hotels and Resorts, Bhubaneswar. My career has always been driven by a commitment to delivering exceptional guest experiences, and I look forward to continuing this journey with the talented team at Lyfe. Together, I am confident we will elevate the guest experience and set new benchmarks for hospitality in Bhubaneswar.”

Dhiman Mazumdar, Chief Operating Officer at Lyfe Hotels and Resorts, also commented on the appointment, saying, “We are thrilled to welcome Vaishakh Surendran to the Lyfe Hotels family. His proven leadership and deep understanding of the hospitality sector will undoubtedly contribute to the continued success of our property.”

Surendran's leadership is expected to enhance the guest experience at Lyfe Hotels Bhubaneswar, positioning the property for continued growth and success in the competitive hospitality landscape.

Holiday Inn New Delhi Aerocity Welcomes Shuvendu Banerjee as New General Manager

By Nishang Narayan

Published on October 12, 2024

Holiday Inn New Delhi Aerocity has announced the appointment of Shuvendu Banerjee as its new General Manager. With over 20 years of experience in the hospitality industry and a proven track record of leadership, Banerjee brings a wealth of knowledge to his new role at one of Delhi’s top destinations for business and leisure travelers alike.

Before joining Holiday Inn New Delhi Aerocity, Banerjee served as General Manager at Crowne Plaza Today New Delhi Okhla, where he was instrumental in driving operational excellence, establishing strategic partnerships, and ensuring high levels of guest satisfaction.

At Holiday Inn New Delhi Aerocity, Banerjee aims to enhance the overall guest experience through innovative service offerings and a strong commitment to operational excellence. He plans to collaborate closely with partners from the travel industry, embassies, and corporate clients to strengthen key relationships and create new growth opportunities. Banerjee's expertise in sales and marketing strategies, operational efficiency, and team building will play a key role in achieving these goals.

Sharing his enthusiasm about the new role, Banerjee said, “I am thrilled to join Holiday Inn New Delhi Aerocity, a brand known for its commitment to delivering exceptional hospitality. My goal is to build upon the hotel’s strong foundation and drive a renewed focus on guest satisfaction, operational excellence, and stakeholder engagement.”

Banerjee holds a Post Graduate Diploma in Business Management (PGDBM) in marketing from Symbiosis Institute of Distance Learning, along with additional certifications from Cornell University, Harvard University, and IIM Ahmedabad. His approachable leadership style and dedication to nurturing talent have earned him a respected reputation within the IHG Group, where he has been part of for over 18 years.

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