On the occasion of International Women’s Day, Sushma Khichar, General Manager of Sheraton Grand Bangalore Hotel at Brigade Gateway, shares her perspective on the evolving role of women in the hospitality industry and the significance of creating inclusive workplaces.

From the standpoint of a general manager, she believes Women’s Day offers an opportunity to reflect on the progress the hospitality sector has made while also acknowledging the work that still remains. The industry has long benefited from the qualities women bring to the workplace, including strength, sensitivity, adaptability, and the ability to build meaningful guest connections.

She highlights that in recent years, the hospitality industry has witnessed a growing number of women stepping into operational and leadership roles, which signals a positive shift for the future of the sector. According to her, this transformation is encouraging as it not only strengthens organizational culture but also brings fresh perspectives to leadership and service excellence.

In her view, the true spirit of Women’s Day lies in creating inclusive workplaces where women have equal access to opportunities, exposure to leadership, and clear pathways for career advancement. When organisations empower women to lead, it fosters a culture of collaboration, improves guest experiences, and contributes to long-term business success.

She further emphasises that real progress will be achieved when diversity in leadership becomes a natural and consistent part of the industry rather than an occasional milestone. As the hospitality sector continues to evolve, leaders believe that empowering women and encouraging inclusive growth will remain essential to shaping a stronger and more dynamic future.