Thai Airways Modernizes Operations with Amadeus Technology

Thai Airways Modernizes Operations with Amadeus Technology

By Nishang Narayan

Published on July 8, 2024

Thai Airways, Thailand's flag carrier, is undergoing a significant transformation with advanced technology solutions from Amadeus to bolster its operational efficiency and passenger services. The partnership with Amadeus encompasses a range of initiatives aimed at modernizing key aspects of Thai Airways' operations.

Central to this transformation is the renewal and expansion of the distribution agreement with Amadeus, ensuring continued access to Thai Airways’ domestic content for Amadeus travel sellers in Thailand. This move is expected to enhance travel retailing offerings and support revenue growth.

Thai Airways is also focusing on enhancing the digital experience for its passengers by revamping its website and mobile booking channels. Amadeus Reference Experience will provide a modern and responsive user interface, enabling travelers to seamlessly manage their flight bookings across different devices. The upgraded booking flow will facilitate easy navigation through flight bookings, check-in processes, and handling of disruptions, empowering travelers with greater control over their journeys.

To expedite international travel processes, Thai Airways has adopted Amadeus Travel Ready, an innovative solution integrated within the online check-in process. This feature allows travelers to verify their travel documents such as passports and visas online, reducing the time spent on manual verifications at airport check-in counters and enhancing overall passenger convenience.

In a bid to optimize network revenue, Thai Airways will implement Amadeus Network Revenue Management. Leveraging advanced machine learning and customer choice modeling techniques, this solution will assist in optimizing pricing and availability decisions across routes, codeshares, and partnerships. This strategic approach aims to maximize revenue generation while ensuring competitive pricing strategies.

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Additionally, Thai Airways has adopted the Xchange Payment Platform (XPP) from Outpayce, Amadeus’ payments business. XPP facilitates seamless acceptance of a wide range of payment methods globally, enhancing transaction efficiency and improving payment acceptance rates. The platform’s robust orchestration and analytics capabilities enable Thai Airways to continuously refine its payment strategies to meet evolving market demands.

Nuthaphol Amawatana, Head of Pricing and Revenue Management at Thai Airways, expressed confidence in the transformative impact of these technology investments, underscoring their role in shaping the carrier's future growth trajectory. Javier Laforgue, Executive Vice President of Amadeus Travel Unit and Managing Director for Asia Pacific, emphasized the strategic nature of the partnership and Amadeus' commitment to supporting Thai Airways' long-term business objectives through innovative technology solutions.

This collaboration marks a significant milestone in Thai Airways’ journey towards operational excellence and enhanced passenger satisfaction, positioning the airline for sustained growth and competitiveness in the global aviation industry.


Air India to Launch Non-Stop Delhi–Osaka Flights in February 2027

Air India to Launch Non-Stop Delhi–Osaka Flights in February 2027

By Manu Vardhan Kannan

Published on October 18, 2026

Air India has announced the launch of non-stop flights between Delhi and Osaka, Japan, from February 2, 2027, strengthening air connectivity between India and Japan. With this addition, Air India will become the only airline operating non-stop services on the Delhi–Osaka route.

The airline will operate four weekly flights between Delhi and Kansai International Airport in Osaka using its Boeing 787-8 aircraft. Osaka will become Air India's second destination in Japan after Tokyo Haneda, which is currently served by daily flights from Delhi and four weekly flights from Mumbai.

The Boeing 787-8 aircraft deployed on the route features 18 full-flat beds in Business Class and 241 seats in Economy Class, offering passengers a choice of travel options between the two countries.

A Convenient Schedule for Travellers

The new service has been planned to support convenient travel between the two destinations. Flight AI360 will depart Delhi at 10:50 PM and arrive in Osaka at 9:50 AM the following day. The return service, AI359, will depart Osaka at 11:50 AM and reach Delhi at 6:20 PM on the same day.

The schedule will also provide onward connectivity to destinations across Air India's domestic and international network.

The addition of Osaka will give travellers greater flexibility when planning multi-city itineraries. Passengers will be able to fly into Osaka and return from Tokyo, or travel in the opposite direction, making it easier to explore Japan's popular Golden Route, which includes Tokyo, Kyoto and Osaka.

Japan's Growing Appeal Among Indian Travellers

The new route comes amid growing interest in Japan among Indian travellers. According to the Japan National Tourism Organization, more than 315,000 Indian visitors travelled to Japan in 2025, marking a 35% increase over 2024 and nearly 80% growth compared with pre-pandemic levels.

Rising interest in Japan's cultural attractions, culinary experiences and leisure destinations, alongside strengthening business and people-to-people ties, continues to support travel demand between the two countries.

Air India's Delhi–Osaka service is expected to offer travellers another direct connection to Japan while supporting tourism and business travel. The flights are being progressively opened for bookings through Air India's official website, mobile app, customer contact centre, airport ticketing offices and travel agents worldwide.

Flight Schedule: Delhi–Osaka

Flight

Route

Departure

Arrival

Days of Operation

AI360

Delhi–Osaka

10:50 PM

9:50 AM (+1)

Tuesday, Thursday, Saturday, Sunday

AI359

Osaka–Delhi

11:50 AM

6:20 PM

Monday, Wednesday, Friday, Sunday

All timings are local. (+1) indicates arrival on the following calendar day. Services commence on February 2, 2027.


Air India and Air India Express Revise Fuel Surcharges Amid ATF Price Rise

Air India and Air India Express Revise Fuel Surcharges Amid ATF Price Rise

By Manu Vardhan Kannan

Published on October 12, 2026

Air India and Air India Express have revised fuel surcharges on domestic and select international routes following continued volatility and increases in Aviation Turbine Fuel (ATF) prices. The revised charges apply to new bookings made from October 9, 2026, with different implementation times for the two airlines.

Air India Express implemented the revised surcharges from 0000 hrs IST on October 9, while Air India introduced the changes from 1100 hrs IST on the same day.

According to the airlines, ATF prices have remained volatile in recent months amid geopolitical developments and sustained pressure on global energy markets. The latest increase has added to airline operating costs, with fuel accounting for a substantial share of overall expenditure.

Under the revised structure, domestic fuel surcharges will vary according to flight distance. For one-way journeys covering 0–500 km, the surcharge will be INR 400. Flights covering 501–1,000 km will attract INR 600, while journeys between 1,001 and 1,500 km will carry a surcharge of INR 850. For distances of 1,501–2,000 km and above, the surcharge will be INR 1,200.

For international one-way journeys, the revised fuel surcharge will be USD 215 for North America and USD 210 for Australia. Flights to Europe, including the UK, will attract a surcharge of USD 135, while routes to West Asia and the Middle East will carry a surcharge of USD 55.

The revised charges will apply to itineraries originating from or travelling into India. The airlines stated that the changes are intended to partially offset higher fuel costs while supporting continued operations across their respective networks. Air India and Air India Express will periodically review the surcharges and may make further adjustments depending on fuel price movements and prevailing market conditions.


From Garba to Grandeur: 15 Places to Celebrate Navratri Across India

From Garba to Grandeur: 15 Places to Celebrate Navratri Across India

By Hariharan U

Published on October 12, 2026

Navratri is one of India's most vibrant festivals, bringing together devotion, music, dance, food and community celebrations. While Gujarat is renowned for its energetic Garba and Dandiya nights, the festive season takes on different forms across the country, from Kolkata's elaborate Durga Puja celebrations to Mysuru's royal Dasara traditions and Himachal Pradesh's temple pilgrimages.

To help travellers explore these varied celebrations, Thomas Cook India and SOTC Travel have highlighted 15 destinations across Gujarat and India, each offering a distinctive festive experience alongside opportunities to discover local heritage, cuisine and culture.

Gujarat: The Heart of Garba

1. Ahmedabad: The Grand Garba Epicentre

Ahmedabad is synonymous with large-scale Navratri celebrations, with organised Garba events, live music, elaborate productions and crowds dressed in vibrant traditional attire. Visitors can experience both community-led celebrations and major organised events. During the day, explore the old city's heritage pols, visit Sabarmati Ashram and admire the architecture of Adalaj Stepwell. A heritage walk, the Calico Museum of Textiles and a traditional Gujarati thali add cultural and culinary depth to the trip.

2. Vadodara: The Cultural Capital of Garba

Vadodara's Navratri celebrations are known for their deep-rooted Garba traditions and strong community participation. The city's cultural identity extends beyond the dance floor, with attractions such as Laxmi Vilas Palace, Baroda Museum and Picture Gallery, and the EME Temple. Travellers can also explore local art spaces and sample Gujarati snacks and traditional thalis.

3. Surat: The Dandiya Hotspot

Surat brings a lively, youthful energy to Navratri, with Dandiya Raas events and celebrations across the city. Between festive evenings, visitors can explore Surat Castle, the Dutch Cemetery and the Tapi Riverfront. The city is also known for its textiles and shopping, while local favourites such as locho, Surti ghari and cold cocoa offer a taste of its distinctive food culture. Dumas Beach provides an option for a relaxed coastal outing.

4. Rajkot: The Heart of Saurashtra

Rajkot combines community-led Garba celebrations with the cultural traditions of Saurashtra. Visitors can explore Kaba Gandhi No Delo, associated with Mahatma Gandhi's early life, the Watson Museum and Jubilee Garden. The Rotary Midtown Dolls Museum offers another cultural stop, while a local food trail introduces travellers to Kathiawadi specialities, farsan and traditional Gujarati sweets.

5. Gandhinagar: The Contemporary Celebration

Gujarat's capital offers organised cultural programmes and community celebrations, while its proximity to Ahmedabad makes it convenient to experience both cities. Beyond Garba, travellers can visit Akshardham Temple, explore Indroda Nature Park and discover the nearby Adalaj Stepwell. The city's gardens and planned layout also offer opportunities for relaxed daytime exploration.

6. Kutch: A Folkloric Navratri

Kutch offers a distinctive cultural experience shaped by folk music, dance, textiles and handicrafts. Travellers can explore the White Rann, visit artisans in Bhujodi and Nirona, and discover traditional weaving, embroidery and Rogan art. In Bhuj, Prag Mahal, Aina Mahal and the historic Bhuj Chattardi offer insights into the region's architectural heritage. Kutchi cuisine and traditional handicrafts round out the experience.

7. Dwarka: The Devotional Heartbeat

Dwarka offers a spiritual perspective on the festive season, with the Dwarkadhish Temple and surrounding sacred sites drawing devotees. Visitors can also explore Nageshwar Jyotirlinga, Rukmini Devi Temple and Bet Dwarka. The city's coastal setting provides opportunities for sunset walks, while local markets offer religious souvenirs and traditional handicrafts.

8. Junagadh: Where Faith Meets Festivity

Set against the foothills of Girnar, Junagadh combines temple traditions with a rich historical landscape. Travellers can visit the sacred sites around Girnar, explore Uparkot Fort and discover the ancient Buddhist caves. The Girnar ropeway offers panoramic views of the surrounding region. Those extending their holiday can consider a trip to Gir National Park, known for its Asiatic lion population, before sampling local Kathiawadi cuisine.

9. Bhavnagar: A Community Celebration

Bhavnagar offers a more relaxed setting for experiencing Gujarat's festive traditions. Visitors can explore Nilambag Palace, visit Takhteshwar Temple for panoramic views and discover the Barton Museum and Gandhi Smriti. A day trip to Velavadar Blackbuck National Park adds a wildlife experience, while local Gujarati and Kathiawadi dishes provide a taste of the region's culinary heritage.

10. Anand: A Taste of Traditional Gujarat

Anand offers a quieter way to experience Gujarat's festive spirit through local Garba celebrations and community traditions. Known as the Milk Capital of India, the city also provides a window into the state's dairy heritage. Visitors can explore the Amul Dairy Museum, spend time in nearby Vallabh Vidyanagar and sample dairy-based specialities, traditional snacks and local sweets.

Beyond Gujarat: Navratri Across India

11. Kolkata, West Bengal: A Celebration of Shakti

In Kolkata, the festive period is marked by the spectacular celebrations of Durga Puja. Elaborately designed pandals, artistic idols, dhak performances and evening pandal-hopping transform the city into a celebration of art, devotion and community. During the day, travellers can visit Kumartuli to see idol-making traditions, explore the Victoria Memorial and Indian Museum, or take a heritage walk through North Kolkata. A visit to Dakshineswar Kali Temple and a taste of Bengali sweets such as mishti doi and sandesh complete the experience.

12. Mysuru, Karnataka: A Royal Dasara Experience

Mysuru celebrates the season with its renowned Dasara festivities, featuring the illuminated Mysuru Palace, cultural programmes and a grand procession. Visitors can tour the palace, visit Chamundeshwari Temple atop Chamundi Hill and explore Devaraja Market. The Mysuru Sand Sculpture Museum, Karanji Lake and nearby Srirangapatna offer further sightseeing options. Mysuru Pak and traditional South Indian cuisine provide a fitting culinary finish.

13. Delhi: A Blend of Ramlila and Garba

Delhi combines Garba and Dandiya events with traditional Ramlila performances, reflecting the capital's diverse festive traditions. Travellers can explore the Red Fort, Humayun's Tomb and Qutub Minar, or spend time in Old Delhi's bustling bazaars and street-food lanes. India Gate and Dilli Haat offer additional stops for visitors looking to combine festive evenings with heritage and regional food experiences.

14. Mumbai, Maharashtra: A Cosmopolitan Navratri

Mumbai's Navratri celebrations range from large organised Garba events to neighbourhood Dandiya gatherings, bringing together communities from across the country. Visitors can explore the Gateway of India, take a heritage walk through Fort and Kala Ghoda, or visit Elephanta Caves. Shopping at Colaba Causeway and Linking Road, sampling the city's varied food scene and watching the sunset at Marine Drive offer plenty to do between festive evenings.

15. Himachal Pradesh: A Spiritual Navratri Journey

Himachal Pradesh offers a quieter, devotional experience, with pilgrims visiting prominent temples across the state. Kangra, Chintpurni and Naina Devi are important centres of worship, set amid the region's Himalayan landscapes. Travellers can also explore Kangra Fort and Chamunda Devi Temple. Those extending their trip can head towards Dharamshala and McLeod Ganj for mountain views, monasteries, cafés and nature experiences, complemented by local Himachali cuisine.

A Festival, Many Ways to Travel

From Ahmedabad's high-energy Garba nights and Vadodara's traditional celebrations to Kutch's folk heritage and Dwarka's spiritual landmarks, Gujarat offers a wide range of Navratri experiences. Across India, Kolkata, Mysuru, Delhi, Mumbai and Himachal Pradesh showcase the many cultural expressions of the festive season.

Thomas Cook India and SOTC Travel recommend planning ahead to experience these celebrations while making time to explore each destination's heritage, cuisine, landscapes and local traditions

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