Thai Airways Modernizes Operations with Amadeus Technology

Thai Airways Modernizes Operations with Amadeus Technology

By Nishang Narayan

Published on July 8, 2024

Thai Airways, Thailand's flag carrier, is undergoing a significant transformation with advanced technology solutions from Amadeus to bolster its operational efficiency and passenger services. The partnership with Amadeus encompasses a range of initiatives aimed at modernizing key aspects of Thai Airways' operations.

Central to this transformation is the renewal and expansion of the distribution agreement with Amadeus, ensuring continued access to Thai Airways’ domestic content for Amadeus travel sellers in Thailand. This move is expected to enhance travel retailing offerings and support revenue growth.

Thai Airways is also focusing on enhancing the digital experience for its passengers by revamping its website and mobile booking channels. Amadeus Reference Experience will provide a modern and responsive user interface, enabling travelers to seamlessly manage their flight bookings across different devices. The upgraded booking flow will facilitate easy navigation through flight bookings, check-in processes, and handling of disruptions, empowering travelers with greater control over their journeys.

To expedite international travel processes, Thai Airways has adopted Amadeus Travel Ready, an innovative solution integrated within the online check-in process. This feature allows travelers to verify their travel documents such as passports and visas online, reducing the time spent on manual verifications at airport check-in counters and enhancing overall passenger convenience.

In a bid to optimize network revenue, Thai Airways will implement Amadeus Network Revenue Management. Leveraging advanced machine learning and customer choice modeling techniques, this solution will assist in optimizing pricing and availability decisions across routes, codeshares, and partnerships. This strategic approach aims to maximize revenue generation while ensuring competitive pricing strategies.

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Additionally, Thai Airways has adopted the Xchange Payment Platform (XPP) from Outpayce, Amadeus’ payments business. XPP facilitates seamless acceptance of a wide range of payment methods globally, enhancing transaction efficiency and improving payment acceptance rates. The platform’s robust orchestration and analytics capabilities enable Thai Airways to continuously refine its payment strategies to meet evolving market demands.

Nuthaphol Amawatana, Head of Pricing and Revenue Management at Thai Airways, expressed confidence in the transformative impact of these technology investments, underscoring their role in shaping the carrier's future growth trajectory. Javier Laforgue, Executive Vice President of Amadeus Travel Unit and Managing Director for Asia Pacific, emphasized the strategic nature of the partnership and Amadeus' commitment to supporting Thai Airways' long-term business objectives through innovative technology solutions.

This collaboration marks a significant milestone in Thai Airways’ journey towards operational excellence and enhanced passenger satisfaction, positioning the airline for sustained growth and competitiveness in the global aviation industry.


India, Kuwait Sign Air Pact to Boost Flights and Cut Fares

India, Kuwait Sign Air Pact to Boost Flights and Cut Fares

By Nishang Narayan

Published on July 17, 2025

India and Kuwait have signed a landmark agreement to liberalise their bilateral air services, raising weekly seat entitlements to 18,000 for carriers on each side—a significant jump that comes 18 years after the last increase. The agreement, aimed at addressing rising demand from Indian workers in the Gulf and reducing ticket prices, was formalised yesterday in New Delhi. It was signed by India’s Civil Aviation Secretary Samir Kumar Sinha and Sheikh Hamoud Al-Mubarak, President of Kuwait’s Directorate General of Civil Aviation.

This move follows sustained calls to enhance flight capacity, as airlines from both countries had already maxed out the previous quota of 12,000 seats per week. With a large share of Indian workers in Kuwait and many hailing from Kerala, limited capacity often resulted in skyrocketing fares, particularly during peak travel periods.

The issue was also discussed during Prime Minister Narendra Modi’s visit to Kuwait in December, underscoring its importance. Under the new agreement, Indian airlines will receive priority for landing and parking slots at Kuwaiti airports, ensuring better operational flexibility.

Currently, carriers like Air India Express, IndiGo, Akasa Air, Kuwait Airways, and Jazeera Airways operate nearly 40 flights daily between India and Kuwait. Kuwait Airways and IndiGo are the largest operators, with 54 and 36 weekly flights respectively.

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The pact signals a calibrated shift in India’s traditionally guarded stance on granting additional flying rights, especially to Middle Eastern carriers. While the government remains committed to an "India-first" policy that safeguards local airlines and seeks to develop airports into regional hubs akin to Dubai or Changi, officials noted they would consider expanding access on a case-by-case basis if it benefits passengers and supports domestic carriers.

In fact, in just the past year, India has signed similar air treaties with Thailand, Vietnam, Indonesia, and Uzbekistan. As per India’s National Civil Aviation Policy of 2016, additional rights aren’t typically granted until Indian carriers utilise at least 80% of existing capacity.

A government official said, “We will follow an India-first policy on any negotiation about air service agreements. We will be open to any suggestions wherever customers will benefit and our airlines will get a good deal.”

The Ministry of External Affairs also informed a parliamentary committee that ongoing dialogues with various Gulf nations aim to enhance connectivity, ultimately bringing down the cost of tickets for millions of Indians travelling to the region.

This latest agreement with Kuwait stands as a crucial step toward balancing growing passenger needs, affordable travel, and the protection of Indian aviation interests.


Thailand Delays Tourist Entry Fee Until 2026 Amid Slowdown

Thailand Delays Tourist Entry Fee Until 2026 Amid Slowdown

By Nishang Narayan

Published on July 17, 2025

Thailand has officially delayed the rollout of its planned entry fee for international tourists to mid-2026, citing weaker-than-expected arrivals and broader economic challenges. Initially slated for 2025, the fee—known locally as the "kha yeap pan din" or “stepping onto Thai soil” charge—was aimed at bolstering travel insurance coverage for visitors and financing tourism infrastructure improvements.

Approved by Thailand’s Cabinet back in February 2023, the plan would have seen air travelers paying 300 baht (approximately €7.50), while those entering by land or sea would have been charged 150 baht (about €3.75). However, Thailand’s Assistant Tourism Minister Chakrapol Tangsutthitham recently confirmed that implementation has been pushed back in light of current market conditions. “We are delaying implementation until tourism demand rebounds,” he said, according to Euro News.

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As of early July 2025, Thailand has welcomed nearly 17 million tourists—about 5% lower than the same period last year. This slowdown has heightened concerns in a country where tourism contributes roughly 20% of GDP. Economists point to a mix of factors, including a sluggish economic recovery in key markets like China, a stronger Thai baht, and the rising cost of global air travel. Additionally, looming U.S. tariffs on Thai exports could add further strain to the region’s economic outlook, indirectly affecting outbound tourism from impacted countries.

When eventually introduced, the entry fee is expected to directly fund improvements such as traveler insurance schemes and critical infrastructure upgrades, enhancing both safety and the overall visitor experience.

Despite the deferment, Thailand continues to focus on attracting travelers by strengthening its core offerings and simplifying arrival procedures. Earlier this year, authorities rolled out a digital entry platform to replace traditional paper-based forms, aimed at improving data collection and speeding up border formalities.

While the fee may be on hold, Thailand’s commitment to evolving its tourism landscape remains firm—setting the stage for a stronger, more resilient sector once global travel fully regains momentum.


Skyrider Gaming Arena Opens 15,000 sq.ft. Mega Entertainment Zone at Reach 3Roads, Gurugram

Skyrider Gaming Arena Opens 15,000 sq.ft. Mega Entertainment Zone at Reach 3Roads, Gurugram

By Nishang Narayan

Published on July 15, 2025

Reach 3Roads, Gurugram’s buzzing open-air lifestyle destination, has just raised the bar for entertainment with the launch of Skyrider Gaming Arena — a massive 15,000 sq.ft. haven for gamers, families, and thrill-seekers. With everything from bowling and archery to cutting-edge VR rides like Magic UFO and Fighter Aircraft, plus classics like air hockey and Dance Central 3, Skyrider promises non-stop excitement under one roof.

At its grand opening, the arena drew huge crowds who dived into immersive VR zones, tested their skills on sniping and boxing simulators, and battled it out on multiplayer arcade games. Whether it’s Jurassic Park adventures or the fast reflex fun of Crazy Basketball and Tap 2 Win, Skyrider blends nostalgia and modern tech to create a vibrant playground for all ages.

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"We are absolutely thrilled to welcome Skyrider Gaming Arena to Reach 3Roads. This exciting addition aligns perfectly with our vision of creating experiences that are vibrant, inclusive, and memorable," shared Ms. Nandini Taneja, Regional Director - Leasing, Reach Group. She highlighted how Skyrider adds a fresh burst of energy, offering Gurugram’s young crowd yet another reason to gather, play, and unwind.

Mrs Prerna Das, Founder & CEO of Skyrider Gaming Arena, added, "Launching at Reach 3Roads is a pivotal moment for us. The diverse footfall here makes it the ideal spot to introduce our immersive gaming concept. From VR to arcade classics, we’ve curated an experience that ensures everyone finds something they love. We’re excited to see Skyrider become Gurugram’s favourite hangout."

Nestled in Sector 70, Reach 3Roads is already known for blending retail, dining, wellness, and entertainment seamlessly. With Skyrider Gaming Arena now on board, every visit promises to be a memorable high-energy game night, cementing Reach 3Roads’ reputation as Gurugram’s ultimate lifestyle hub.

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