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By Hariharan U
Published on June 3, 2026
The Access Group has announced the appointment of Saurabh Gupta as Head of Customer Success, APAC, marking a strategic move to strengthen its customer experience and post-sales leadership across the Asia-Pacific region. Based in Mumbai, he joined the company in May 2026 and will oversee end-to-end customer success operations for its expanding hospitality technology portfolio.
In his new role, Gupta will lead key functions including Professional Services, Onboarding, Support, and Customer Success across APAC, ensuring alignment between regional execution and the company’s global customer success strategy. His mandate focuses on helping hospitality businesses derive maximum value from The Access Group’s technology ecosystem while enabling scalable growth across markets.
Saurabh Gupta brings over 20 years of global experience in customer success and post-sales leadership. Prior to joining The Access Group, he served at BrowserStack, where he led global Customer Success, Support, Renewals, and Channel Programs across the US, Europe, and APAC. His work there focused on improving customer experience through data-driven engagement models and operational efficiency for enterprise and SMB customers.
Before BrowserStack, he spent several years at Salesforce, where he played a key role in building and scaling the India Customer Success organisation across multiple customer segments, including SMB, mid-market, and enterprise. His contributions included strengthening retention strategies and establishing scalable post-sales frameworks for the region.
Commenting on the appointment, Louise Daley, Head of Hospitality APAC at The Access Group, said Gupta’s leadership reflects the company’s commitment to customer success as a core growth driver. She highlighted his belief in customer success as a strategic engine rather than a support function, aligning with the company’s long-term vision in the region.
Saurabh Gupta, speaking on his new role, said he is excited to join The Access Group at a pivotal stage of its APAC expansion. He emphasized his focus on building proactive, knowledgeable, and customer-centric teams that not only resolve issues but actively support business growth and long-term success.
The appointment comes as hospitality businesses across India and Asia-Pacific increasingly adopt cloud-based and AI-powered solutions. The Access Group, through its hospitality platform STAAH and AI-powered Access Evo ecosystem, supports more than 30,000 properties across 90 countries, offering tools spanning channel management, booking engines, revenue management, and reputation management.
The company’s focus on strengthening customer success capabilities reflects its broader commitment to ensuring that clients receive not only advanced technology solutions but also the expertise and partnership required to drive measurable business outcomes.
About The Access Group:The Access Group is a UK-headquartered business management software provider serving over 160,000 small and mid-sized organisations across Europe, the USA, and APAC. With more than 9,700 employees, the company delivers cloud and AI-powered solutions designed to improve productivity, streamline operations, and enhance customer experience across industries.
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Published on October 22, 2026
Chef Md. Arif Qureshi serves as Chef de Cuisine at Radisson Blu MBD Hotel, Noida, bringing around 15 years of culinary experience across luxury hospitality properties in India and international markets. His expertise spans all-day dining, menu development, food production, banquet management and kitchen operations.
Throughout his career, Chef Qureshi has worked with several established hospitality brands, including The Oberoi Udaivilas, Udaipur; Hilton Al Hamra Beach & Golf Resort, Ras Al Khaimah; Le Méridien Gurgaon; DoubleTree by Hilton Hotel and Residences, Al Barsha, Dubai; Hilton Garden Inn Gurgaon Baani Square; and The Westin Gurgaon, New Delhi.
His experience across these properties has exposed him to diverse culinary environments, varying guest expectations and the operational requirements of luxury hotel kitchens.
Chef Qureshi specialises in menu planning, recipe development, food preparation, all-day dining and large-scale banquet operations. His work focuses on maintaining consistency in food quality, taste and presentation while adhering to food safety, hygiene and sanitation standards.
His responsibilities also extend to team coordination, staff mentoring and daily kitchen management. These areas play an important role in ensuring smooth food production across different dining formats and service requirements.
Managing culinary operations in a hotel environment requires coordination between kitchen teams, service staff and other departments, particularly during high-volume dining periods and large events. Chef Qureshi's experience across established hotel operations has equipped him to manage these requirements while maintaining quality and operational efficiency.
At Radisson Blu MBD Hotel, Noida, he contributes to the property's food and beverage operations, with a focus on all-day dining, menu execution and kitchen team management.
With experience spanning leading hospitality brands in India and overseas, Chef Qureshi continues to focus on culinary development, efficient kitchen operations and delivering consistent dining experiences.
Hyatt Centric Janakpuri, New Delhi, has appointed Malkeet Singh as Human Resources Manager, strengthening its focus on talent development, colleague engagement and workplace culture. Singh brings 11 years of experience in the hospitality industry, having worked with established hotel groups including Hyatt, Radisson and IHG.
Before joining Hyatt Centric Janakpuri, Singh served as Associate Director of Human Resources at Radisson Group. His professional experience also includes HR leadership positions at Radisson Noida, Holiday Inn Amritsar and Crowne Plaza Today Gurugram.
Throughout his career, Singh has developed expertise in talent management, colleague engagement and team development. His experience includes working with established hotel operations and contributing to pre-opening initiatives, giving him exposure to different aspects of hospitality human resources.
In his new role, Singh will focus on supporting colleague growth, fostering an engaging workplace and strengthening the hotel's people-focused culture.
Commenting on his appointment, Singh said, “Every day is an opportunity to make a positive difference in someone’s growth and experience. I believe that when people feel heard, engaged and motivated, they can achieve their best. I look forward to bringing this philosophy to Hyatt Centric Janakpuri and creating an environment where colleagues feel valued and inspired to grow.”
The appointment reflects Hyatt Centric Janakpuri's continued emphasis on nurturing talent and creating a positive work environment where colleagues can develop professionally and contribute to the hotel's operations.
Hyatt Centric Janakpuri is a lifestyle hotel located in West Delhi, offering access to Indira Gandhi International Airport, Janakpuri West Metro Station, Pacific Mall and major city attractions. The property features contemporary accommodation and a multi-cuisine restaurant, Kitchen District.
With extensive banquet facilities for weddings, corporate events and social celebrations, the hotel also offers a fitness centre, poolside facilities and a spa.
For more information, visit the official hotel website.
By Manu Vardhan Kannan
Published on October 19, 2026
JW Marriott Mumbai Sahar has appointed Ravi Patil as Director of Engineering, strengthening its leadership team with a focus on operational excellence, sustainability and infrastructure management. With over 16 years of experience across luxury hospitality, Patil will oversee the property's engineering operations, technical services, asset management and infrastructure development.
In his new role, Patil will focus on improving operational efficiency, strengthening preventive maintenance practices, advancing sustainability initiatives and ensuring the long-term performance of the property's infrastructure. He will also be responsible for supporting the smooth functioning of the hotel's technical operations.
Before joining JW Marriott Mumbai Sahar, Patil served as Director of Engineering at The Westin Mumbai Garden City. He has also held engineering leadership positions with Marriott International across Mumbai and Pune. His international hospitality experience includes roles at Fairmont Dubai and Fairmont Hamilton Princess in Bermuda.
Known for his attention to detail and problem-solving skills, Patil has led engineering teams and managed maintenance, refurbishment and infrastructure initiatives. His work has focused on improving reliability, maintaining safety standards, enhancing energy efficiency and optimising resource use.
Speaking about his appointment, Ravi Patil said, "Engineering in hospitality is about creating systems that are reliable, efficient and sustainable, while ensuring they work seamlessly in the background to support the guest experience. I look forward to bringing this approach to JW Marriott Mumbai Sahar and working with the team to further strengthen its operational and engineering standards."
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