The Access Group has announced the appointment of Saurabh Gupta as Head of Customer Success, APAC, marking a strategic move to strengthen its customer experience and post-sales leadership across the Asia-Pacific region. Based in Mumbai, he joined the company in May 2026 and will oversee end-to-end customer success operations for its expanding hospitality technology portfolio.

In his new role, Gupta will lead key functions including Professional Services, Onboarding, Support, and Customer Success across APAC, ensuring alignment between regional execution and the company’s global customer success strategy. His mandate focuses on helping hospitality businesses derive maximum value from The Access Group’s technology ecosystem while enabling scalable growth across markets.

Saurabh Gupta brings over 20 years of global experience in customer success and post-sales leadership. Prior to joining The Access Group, he served at BrowserStack, where he led global Customer Success, Support, Renewals, and Channel Programs across the US, Europe, and APAC. His work there focused on improving customer experience through data-driven engagement models and operational efficiency for enterprise and SMB customers.

Before BrowserStack, he spent several years at Salesforce, where he played a key role in building and scaling the India Customer Success organisation across multiple customer segments, including SMB, mid-market, and enterprise. His contributions included strengthening retention strategies and establishing scalable post-sales frameworks for the region.

Commenting on the appointment, Louise Daley, Head of Hospitality APAC at The Access Group, said Gupta’s leadership reflects the company’s commitment to customer success as a core growth driver. She highlighted his belief in customer success as a strategic engine rather than a support function, aligning with the company’s long-term vision in the region.

Saurabh Gupta, speaking on his new role, said he is excited to join The Access Group at a pivotal stage of its APAC expansion. He emphasized his focus on building proactive, knowledgeable, and customer-centric teams that not only resolve issues but actively support business growth and long-term success.

The appointment comes as hospitality businesses across India and Asia-Pacific increasingly adopt cloud-based and AI-powered solutions. The Access Group, through its hospitality platform STAAH and AI-powered Access Evo ecosystem, supports more than 30,000 properties across 90 countries, offering tools spanning channel management, booking engines, revenue management, and reputation management.

The company’s focus on strengthening customer success capabilities reflects its broader commitment to ensuring that clients receive not only advanced technology solutions but also the expertise and partnership required to drive measurable business outcomes.

About The Access Group:
The Access Group is a UK-headquartered business management software provider serving over 160,000 small and mid-sized organisations across Europe, the USA, and APAC. With more than 9,700 employees, the company delivers cloud and AI-powered solutions designed to improve productivity, streamline operations, and enhance customer experience across industries.