The Art of Coming Home: Why Turndown Service Matters More Than You Think

The Art of Coming Home: Why Turndown Service Matters More Than You Think

By Author

Published on January 10, 2024

Stepping into a hotel room after a long day of exploring a new city or attending a business conference can be an underwhelming experience. But, imagine this: you unlock your door and are greeted by a room transformed. The bed is invitingly turned down, fresh towels are laid out, and a soft light illuminates a bedside table adorned with a decadent chocolate. This, everyone, is the magic of turndown service.

Far from being an outdated luxury, turndown service remains a valuable offering in the hospitality industry, weaving subtle threads of comfort and care into the guest experience. 

A hotel room is more than just a place to sleep; it's a temporary sanctuary. Turndown service transforms that space into an oasis of calm, prepping the mind and body for a restful night. The dimmed lights create a serene ambiance, the invitingly turned down bed whispers promises of sweet slumber, and small touches like chocolates or aromatherapy diffusers add a layer of personalized pampering.

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Let's delve into why this seemingly simple service holds such significance:

Elevating the Guest Experience:

Turndown service goes beyond providing practical amenities. It's a tangible expression of hospitality, a silent gesture that communicates, "We care about your well-being and want you to have a truly exceptional stay." This attention to detail fosters a sense of being valued and creates a lasting positive impression that resonates long after checkout.

Fostering a Sense of Romance:

For couples on a romantic getaway, turndown service can add a touch of magic. Rose petals scattered on the bed, scented candles flickering in the twilight, and a chilled bottle of champagne waiting on ice – these details elevate the ordinary to the extraordinary, transforming the hotel room into a haven for intimacy and shared experiences.

Showcasing Attention to Detail:

Turndown service is a microcosm of a hotel's overall service philosophy. A well-executed turndown, with crisp linens, perfectly folded towels, and thoughtful amenities, speaks volumes about the hotel's commitment to quality and guest satisfaction. It's a subtle indicator that every detail, no matter how small, is considered and cared for.

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Adapting to the Modern Traveler:

While the core essence of turndown service remains timeless, modern hotels are adapting to cater to the evolving needs of today's travelers. Some offer digital concierges that allow guests to customize their turndown preferences, while others cater to wellness-conscious guests with yoga mats, meditation apps, or healthy snacks.

Turndown service is more than just making the bed. It's a symphony of small gestures that orchestrate a sense of comfort, care, and luxury for guests. It's a reminder that hospitality is not just about providing a room; it's about crafting an experience that lingers long after the lights are out. So, the next time you find yourself in a hotel room, don't overlook the magic of turndown service. Embrace the tranquility it offers, and let it be the final, soothing note to your day of adventure.


IHCL’s Taj InnerCircle – NeuPass Expands Global Reach with Shangri-La and Millennium Collaborations

IHCL’s Taj InnerCircle – NeuPass Expands Global Reach with Shangri-La and Millennium Collaborations

By Manu Vardhan Kannan

Published on December 25, 2025

Indian Hotels Company Limited (IHCL), India’s largest hospitality company, has announced strategic marketing collaborations for its loyalty programme, Taj InnerCircle – NeuPass, with Shangri-La Circle, the loyalty platform of Shangri-La Hotels and Resorts, and MyMillennium, the loyalty programme of Millennium Hotels & Resorts. These collaborations aim to enhance global access and offer enriched travel and stay benefits for members across participating hotels worldwide.

Commenting on the development, Mr. Puneet Chhatwal, Managing Director & Chief Executive Officer, IHCL, said that Taj joining hands with Shangri-La and Millennium unlocks powerful synergies through a global loyalty network. He noted that the addition of these two partners will create a seamless experience for members by extending exclusive reciprocal benefits, reinforcing IHCL’s focus on shaping the future of travel through meaningful alliances that deliver long-term value to guests and partners.

Under the collaborations, members of Taj InnerCircle – NeuPass, Shangri-La Circle, and MyMillennium will gain access to each other’s extensive global portfolios. The partnerships offer reciprocal privileges, including preferred rates across participating hotels worldwide, enabled through authenticated journeys across respective brand platforms, strengthening exclusivity and ease of access for loyal travellers.

Shangri-La Group, established in 1971 and a subsidiary of Kerry Properties, operates 105 luxury hotels across 78 destinations, offering more than 40,000 rooms across Africa, Asia, Europe, the Middle East, North America, and Oceania. Shangri-La Circle extends beyond a traditional hotel loyalty programme, positioning itself as a contemporary travel and lifestyle platform focused on delivering personalised and meaningful experiences to its members.

Millennium Hotels & Resorts, recognised as Singapore’s Most Valuable Hotel Brand by Brand Finance in 2025 for the second consecutive year, continues to strengthen its global presence. Its award-winning loyalty programme, MyMillennium, combines the brand’s international footprint with a compelling and value-driven loyalty proposition for frequent travellers.

IHCL’s iconic brand Taj, recognised as the World’s Strongest Hotel Brand for the fourth time and India’s Strongest Brand for the fifth time by Brand Finance in 2025, offers a diverse portfolio of experiences ranging from grand palaces and landmark city hotels to wildlife lodges, beach resorts, and luxury serviced residences. The brand currently operates over 130 hotels across 14 countries, reinforcing its position as a global leader in hospitality.


Antica Ceramica Reimagines Kota Stone Legacy with a Contemporary Wall and Floor Tile Collection

Antica Ceramica Reimagines Kota Stone Legacy with a Contemporary Wall and Floor Tile Collection

By Hariharan U

Published on December 24, 2025

Antica Ceramica, a trusted name in India’s premium ceramic industry, has unveiled its latest Kota-inspired wall and floor tile collection, reinterpreting one of the country’s most enduring architectural materials for contemporary spaces. The new range pays tribute to the legacy of Kota stone while addressing the functional and aesthetic demands of modern construction and interior design.

Rooted in the heritage of Kota stone, a natural limestone traditionally quarried in Rajasthan, the collection draws inspiration from a material long valued for its durability, cooling properties, and understated elegance. Widely used in Indian homes, palaces, temples, courtyards, and institutional buildings, Kota stone has been a defining element of India’s built environment for generations. Antica Ceramica brings this legacy forward through advanced ceramic engineering, retaining the look and feel of Kota while overcoming the limitations of natural stone.

The collection is developed in a 600 x 1200 mm large-format size with a thickness of 10 mm, offering versatility across residential, commercial, and hospitality applications. The larger format allows for fewer grout lines, creating a seamless, expansive visual effect that suits modern interiors and open-plan layouts. This format also enables architects and designers to create cohesive design narratives across floors and walls with ease.

Designed for both performance and aesthetics, the tiles are stain-resistant, durable, and suitable for high footfall areas. A carefully engineered non-slip surface enhances safety, making the collection ideal for spaces such as hotels, restaurants, lobbies, corridors, kitchens, and bathrooms. The tiles also offer consistent colour, uniform texture, and dimensional stability, ensuring long-term reliability and easy maintenance compared to natural stone.

In residential settings, the collection adds a calm, earthy character to living rooms, bedrooms, kitchens, balconies, and bathrooms. The subtle tonal variations and stone-inspired finish create warmth and authenticity, allowing the surfaces to blend effortlessly with both contemporary and traditional décor styles.

For commercial and hospitality environments including hotels, retail spaces, offices, and public areas the collection strikes a balance between visual refinement and operational practicality. Its durability and slip-resistant properties make it suitable for high-traffic zones, while the timeless Kota-inspired aesthetic ensures lasting relevance.

Speaking on the launch, Rahul Bhugra, Director, Antica Ceramica, said, “Kota stone is deeply embedded in India’s architectural identity. It represents simplicity, resilience, and timeless beauty. With this collection, we wanted to honour that heritage while adapting it to modern lifestyles and construction needs. These tiles bring together the visual depth of traditional Kota with the precision, safety, and performance required in today’s spaces.”

With this launch, Antica Ceramica reinforces its commitment to creating surfaces that are culturally rooted, technically advanced, and design-forward. The Kota-inspired wall and floor tile collection stands as a thoughtful blend of Indian heritage and contemporary innovation, offering architects, designers, and homeowners a versatile solution for modern living and hospitality spaces


Manglam Group Enters Hospitality With Launch of The Westin Jaipur Kant Kalwar Resort & Spa

Manglam Group Enters Hospitality With Launch of The Westin Jaipur Kant Kalwar Resort & Spa

By Manu Vardhan Kannan

Published on December 24, 2025

Manglam Group, one of Rajasthan’s leading real estate developers, has formally expanded into the hospitality sector with the launch of The Westin Jaipur Kant Kalwar Resort & Spa, marking its first hospitality project. The opening is a significant milestone for the Group and also represents Marriott International’s 200th property in India, highlighting Jaipur’s growing prominence as a destination for leisure, business travel and large-scale social and corporate events.

The resort has been developed under Manglam Spa and Resorts, the Group’s dedicated hospitality vertical, and forms part of Manglam’s long-term ₹1,000 crore hospitality investment plan. Built with an investment of approximately ₹300 crore, the property serves as the anchor asset for Manglam’s hospitality ambitions, with plans to build a diversified portfolio across super luxury hotels, wellness-focused resorts and serviced hospitality formats.

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Located at Kant Kalwar, at the foothills of the Aravalli range, The Westin Jaipur Kant Kalwar Resort & Spa spans nine acres and features 135 rooms along with seven distinct venues for events and gatherings. The resort has been designed with sustainability at its core, blending Balinese-inspired architecture with locally sourced materials, natural textures and ecologically sensitive landscaping. Lush gardens, reflective water elements, a horseshoe-shaped pool and wellness-oriented public spaces come together with subtle references to Jaipur’s royal heritage.

Commenting on the launch, Mr. N K Gupta, Chairman, Manglam Group, said, “Having built a legacy of transforming real estate in Rajasthan through world-class infrastructure and disciplined delivery, stepping into hospitality was a natural progression for Manglam. The Westin Jaipur reflects our commitment to creating assets that elevate the city’s global standing. As Marriott International’s 200th property in India, this launch not only celebrates a milestone for the brand, it also sets the tone for Manglam’s future in hospitality with projects that are premium, service-led and internationally benchmarked.”

Wellbeing forms the core of the guest experience, guided by The Westin brand’s Six Pillars of Well-Being. The resort offers the WestinWORKOUT® Studio, outdoor movement spaces, cycling and jogging tracks, and the Heavenly Spa by Westin, featuring curated therapies and restorative wellness rituals. Dining options range from wellness-forward all-day dining experiences to destination-inspired Indian cuisine and relaxed lounge formats, balancing nourishment with indulgence.

Ms. Amrita Gupta, Director, Manglam Group and CEO, Manglam Spa and Resorts, said, “For us, this opening represents the start of a vision we have nurtured for years. This partnership with The Westin elevates Manglam’s presence at a global level. It brings international hospitality standards, refined wellbeing experiences and world-class design to Jaipur. The Westin Jaipur Kant Kalwar Resort & Spa is just the beginning, and several more premium and super luxury hospitality projects are in the pipeline.”

Service excellence remains central to Manglam’s hospitality strategy, with a strong focus on intuitive planning, operational depth and consistent delivery, supported by sustainability-led practices such as energy efficiency, climate-responsive design and responsible operations.

Beyond The Westin Jaipur Kant Kalwar Resort & Spa, Manglam is developing over 200 serviced apart’otel units under the Fern Habitat brand at Pinkwalk, Jagatpura, strengthening its presence in the serviced-stay segment. Two additional hospitality projects, including a resort-led concept and an urban hotel format, are also in active planning, aimed at addressing both leisure and business travel demand and reinforcing Jaipur’s position as a destination for world-class hospitality experiences.

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