The Art of Coming Home: Why Turndown Service Matters More Than You Think

The Art of Coming Home: Why Turndown Service Matters More Than You Think

By Author

Published on January 10, 2024

Stepping into a hotel room after a long day of exploring a new city or attending a business conference can be an underwhelming experience. But, imagine this: you unlock your door and are greeted by a room transformed. The bed is invitingly turned down, fresh towels are laid out, and a soft light illuminates a bedside table adorned with a decadent chocolate. This, everyone, is the magic of turndown service.

Far from being an outdated luxury, turndown service remains a valuable offering in the hospitality industry, weaving subtle threads of comfort and care into the guest experience. 

A hotel room is more than just a place to sleep; it's a temporary sanctuary. Turndown service transforms that space into an oasis of calm, prepping the mind and body for a restful night. The dimmed lights create a serene ambiance, the invitingly turned down bed whispers promises of sweet slumber, and small touches like chocolates or aromatherapy diffusers add a layer of personalized pampering.

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Let's delve into why this seemingly simple service holds such significance:

Elevating the Guest Experience:

Turndown service goes beyond providing practical amenities. It's a tangible expression of hospitality, a silent gesture that communicates, "We care about your well-being and want you to have a truly exceptional stay." This attention to detail fosters a sense of being valued and creates a lasting positive impression that resonates long after checkout.

Fostering a Sense of Romance:

For couples on a romantic getaway, turndown service can add a touch of magic. Rose petals scattered on the bed, scented candles flickering in the twilight, and a chilled bottle of champagne waiting on ice – these details elevate the ordinary to the extraordinary, transforming the hotel room into a haven for intimacy and shared experiences.

Showcasing Attention to Detail:

Turndown service is a microcosm of a hotel's overall service philosophy. A well-executed turndown, with crisp linens, perfectly folded towels, and thoughtful amenities, speaks volumes about the hotel's commitment to quality and guest satisfaction. It's a subtle indicator that every detail, no matter how small, is considered and cared for.

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Adapting to the Modern Traveler:

While the core essence of turndown service remains timeless, modern hotels are adapting to cater to the evolving needs of today's travelers. Some offer digital concierges that allow guests to customize their turndown preferences, while others cater to wellness-conscious guests with yoga mats, meditation apps, or healthy snacks.

Turndown service is more than just making the bed. It's a symphony of small gestures that orchestrate a sense of comfort, care, and luxury for guests. It's a reminder that hospitality is not just about providing a room; it's about crafting an experience that lingers long after the lights are out. So, the next time you find yourself in a hotel room, don't overlook the magic of turndown service. Embrace the tranquility it offers, and let it be the final, soothing note to your day of adventure.


MONIN India Announces Coffee Creativity Cup 2025 Theme: Alchemy of Flavors

MONIN India Announces Coffee Creativity Cup 2025 Theme: Alchemy of Flavors

By Manu Vardhan Kannan

Published on May 14, 2025

MONIN India has officially revealed the theme for the much-awaited MONIN Coffee Creativity Cup (MCCC) 2025 — "Alchemy of Flavors: A Fusion of MONIN & Exquisite Coffee." This exciting edition aims to inspire baristas and beverage professionals to explore bold new combinations using MONIN’s world-class syrups with expertly brewed coffee.

This year's competition is set to be a true celebration of craftsmanship, innovation, and community. Participants will showcase their espresso-based mocktails across three regional rounds held in Delhi, Mumbai, and Bangalore, with winners advancing to a grand national finale in Jaipur.

The champion from the India finale will go on to represent the country at the MONIN Coffee Creativity Cup Asia Finals in Kuala Lumpur, Malaysia, scheduled for September 2025. There, they'll compete against top baristas from across the APAC region.

The theme "Alchemy of Flavors" calls on participants to mix tradition with creativity, combining MONIN’s versatile flavors with the art of coffee brewing. It highlights the growing desire for unique, elevated coffee experiences in India and strengthens MONIN’s commitment to supporting baristas with platforms that celebrate imagination and skill.

More than just a competition, the MCCC has evolved into a creative journey. It empowers professionals to challenge the norm, tell their stories through beverages, and set new benchmarks in India’s modern coffee scene.

Mr. Germain Araud, Managing Director of MONIN India Pvt. Ltd., expressed his excitement, saying, “We're proud to return with the MONIN Coffee Creativity Cup this year. This initiative is designed to offer a meaningful springboard for emerging talent, providing visibility and access to a wider, even global stage. It reflects MONIN's deep-rooted commitment to giving back to the community that inspires us every day. As MONIN continues to grow within the coffee industry, this competition offers us a valuable opportunity to discover the passion and innovation that professionals bring to their craft.”

At every stage, regional and national - winners can look forward to exciting prizes, with the national winner receiving an exclusive global coffee experience that includes an international farm visit.

As a brand that has been pioneering beverage innovation since 1912, MONIN continues to invest in India's growing coffee culture. MCCC 2025 is a vibrant expression of this vision, bringing together flavor, talent, and creative energy in a celebration of coffee like no other.


THSC and VISA Recognise Trained Paragliding Ground Crew in Dehradun

THSC and VISA Recognise Trained Paragliding Ground Crew in Dehradun

By Manu Vardhan Kannan

Published on May 13, 2025

As part of a dedicated upskilling initiative to boost adventure tourism in India, the Tourism and Hospitality Skill Council (THSC), in collaboration with VISA, felicitated successful candidates who completed the Paragliding Ground Crew Chief training program. This effort is a significant step in formalising the skills of ground staff and offering them well-deserved industry recognition.

The Certificate Distribution Ceremony was conducted by THSC’s training partner, Samarpit Media Society, at Rainbow Hall, ITBP Camp, Dehradun. The event was graced by dignitaries including Mrs. Poonam Chand, Additional Secretary of the Uttarakhand Tourism Development Board (UTDB), Ms. Parnal Vats, Senior Manager at VISA, and Mr. Abhishek Anand, Vice President – Assessment & Certification at THSC.

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The training initiative was supported by the Indo-Tibetan Border Police (ITBP) and Border Security Force (BSF), whose contributions were acknowledged by THSC for their vital role throughout the training process and event execution.

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Speaking on the occasion, Mr. Rajan Bahadur, CEO of THSC, highlighted the importance of this initiative:
"This upskilling initiative reflects our commitment to creating structured pathways for workforce development in emerging areas like adventure tourism. Through the RPL program, we are formally recognizing the capabilities of individuals who have long been contributing to the sector. We are grateful to our partners VISA, along with UTDB, Samarpit Media Society, BSF and ITBP for their vital support."

This program supports THSC’s broader mission to build a strong skill ecosystem by empowering individuals in the tourism and hospitality sector with industry-aligned competencies and formal certifications.


FHRAI and CIRC Join Hands to Boost Legal Capacity in Hospitality Sector

FHRAI and CIRC Join Hands to Boost Legal Capacity in Hospitality Sector

By Manu Vardhan Kannan

Published on May 13, 2025

The Federation of Hotel and Restaurant Associations of India (FHRAI) has signed a Memorandum of Understanding (MoU) with the CUTS Institute for Regulation and Competition (CIRC) to strengthen the legal and compliance capacity across India's hospitality sector. The initiative comes at a crucial time, as the industry grapples with evolving laws, increasing compliance demands, and mounting sustainability obligations.

"It is important to bridge the gaps between hospitality law and practice, as regulatory uncertainty and overlaps create hurdles for the industry," said K. Shyama Raju, President of FHRAI, during the MoU signing. The partnership aims to roll out a specialised course—Navigating the Legal Landscape of Hospitality—targeted at professionals across hotels, restaurants, and allied services.

India's tourism and hospitality sector is projected to generate over ₹5.12 lakh crore (US$59 billion) in revenue by 2028. However, startups and smaller businesses often face challenges navigating multiple licenses, labour laws, and compliance mandates. These complications can delay business operations and impact consumer experience.

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Adding to the pressure, new environmental regulations are pushing for green certifications, energy efficiency, and sustainability disclosures. While these align with global standards, they are often difficult to implement without proper awareness or support, especially for small and medium enterprises.

Raju emphasized the importance of legal knowledge in today's landscape. "Understanding the law is not just an advantage—it is a necessity in the hospitality industry. This course is a timely and much-needed initiative that will help professionals gain the legal know-how to run their businesses more responsibly and efficiently," he said.

The eight-week course is designed for a wide audience—hoteliers, restaurateurs, HR managers, legal advisors, entrepreneurs, and hospitality students. It covers licensing, contracts, labour laws, intellectual property, taxation, and dispute resolution, with a strong focus on real-world application. Live weekend sessions, expert instructors, and case-based learning aim to ensure practical value.

Pradeep Mehta, Chairman of CIRC, noted the urgent need for legal training in the sector. "There is a critical gap in legal knowledge within the hospitality industry. This shortfall often leads to unintentional consumer rights violations and regulatory missteps. A comprehensive capacity-building programme will help individuals and the industry navigate these challenges more effectively."

He added, "To unlock the full potential of the sector, we need a more streamlined regulatory environment and wider awareness of compliance obligations. Well-informed businesses are better equipped to avoid penalties, attract investment, and meet global benchmarks."

Raju concluded, "What sets this course apart is its focus on practical learning. It empowers professionals to spot risks early, make smarter decisions, and protect their businesses. We believe this initiative marks an important step toward raising legal awareness and strengthening the foundation of hospitality in India."

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