The Art of Hospitality: Franchising vs. Contract Management in Indian Hotels

The Art of Hospitality: Franchising vs. Contract Management in Indian Hotels

By Shreenidhi Jagannathan

Published on April 2, 2024

In the vibrant world of Indian hospitality, two distinct approaches paint the success stories of hotels: franchising and contract management. Each, like contrasting brushstrokes on a canvas, contributes to the rich tapestry of the industry.

Franchising: Stepping into the Spotlight

For hoteliers seeking the warm glow of brand recognition, franchising shines brightly. Imagine a pre-established system, a beacon guiding guests towards trust and familiarity. This is the essence of a franchise. Reputable brands offer a blueprint for success, complete with established standards and operational processes. New hoteliers gain instant brand equity, a powerful tool in a competitive market. Additionally, franchisors often provide invaluable support in areas like marketing, distribution, and training. It's a tempting proposition, a path paved with golden bricks of brand recognition and support.

However, beneath the glittering facade lies a delicate dance. Franchisees must balance brand loyalty with the freedom to innovate. Adherence to strict brand guidelines ensures consistency, but can stifle creativity. Similarly, financial obligations like royalties can eat into profit margins. Franchising is a double-edged sword, offering the comfort of a well-lit path but demanding adherence to specific steps.

Contract Management: A Symphony of Individuality

On the other hand, contract management allows hoteliers to be the artists, wielding the brush of individuality. Freed from brand restrictions, they can tailor operational strategies and guest experiences to their unique vision. Imagine a hotel reflecting the owner's personality, a bespoke melody played for discerning guests. Contract management empowers hoteliers to negotiate terms with various vendors, creating a symphony of partnerships that perfectly suit their needs.

Yet, the freedom of contract management comes with its own complexities. Managing multiple contracts requires a maestro's touch. Attention to detail is paramount, as legalities and operational nuances intertwine. Additionally, hoteliers become reliant on external vendors, introducing a note of uncertainty. Disruptions in the supply chain can throw the entire operation off-key. Contract management offers a symphony of possibilities, but demands a conductor's keen eye and steady hand.

The Art of Balance: A Masterful Blend

The true artistry lies in blending these approaches. Hoteliers can leverage the strengths of each to create a masterpiece of hospitality. Embrace the brand recognition of a franchise while customizing services to reflect local flair. Utilize the flexibility of contract management to source unique amenities, creating an unforgettable guest experience.

The Indian hospitality industry is a constantly evolving canvas. True mastery lies not in rigidly adhering to one approach, but in creating a harmonious blend. Hoteliers, like skilled artists, must wield their business acumen with purpose, crafting experiences that transcend expectations and leave guests with a lasting impression. In the end, it's about creating a masterpiece of hospitality, a place where guests feel not just welcomed, but truly understood.


Monkey Shoulder & Ospree Duty-Free Create Buzz with ‘Liquid On Lips’ Travel Retail Activation

Monkey Shoulder & Ospree Duty-Free Create Buzz with ‘Liquid On Lips’ Travel Retail Activation

By Manu Vardhan Kannan

Published on June 20, 2025

In a bold and spirited collaboration, Ospree Duty-Free and Monkey Shoulder have stirred up excitement across airport terminals with their latest experiential campaign — “Liquid On Lips.” Designed to break the monotony of traditional airport shopping, this activation turned duty-free into a vibrant playground for travelers.

The journey began the moment passengers were chauffeured to the store in Monkey Shoulder-branded buggies, making a bold first impression. On arrival, they were welcomed with a complimentary shot of Monkey Shoulder, setting the tone for an immersive in-store experience.

Inside the Ospree Duty-Free departure outlets, tent cards, branded communication, and voucher distribution helped guide customers through each touchpoint. The business assistance team further enhanced the engagement by educating guests about the activation, ensuring every traveller got the full Monkey Shoulder experience.

Adding to the buzz was a giant mixer truck stationed at the terminal, where a live DJ spun a specially curated Monkey Shoulder playlist. The festive vibe spilled across the space, complemented by exclusive giveaways like branded coasters that added a memorable takeaway for shoppers.

The “Liquid On Lips” campaign is more than just a product promotion—it’s a clever reimagination of how lifestyle brands can create storytelling-led engagement at high-traffic travel hubs. By turning routine shopping into a sensory celebration, Monkey Shoulder and Ospree Duty-Free have successfully tapped into the modern traveler’s desire for experiences over transactions.

A spokesperson from Ospree Duty Free shared, “This collaboration with Monkey Shoulder is truly one-of-a-kind, and we're proud to bring something so fresh and engaging. The DJ setup, the larger-than-life truck, branded golf carts, and the whole Liquid On Lips vibe creates a fun, experiential moment for travellers ensuring to cover each touch point. At Ospree Duty Free, we're always looking to create new ways for travellers to pause, engage, and take back a unique memory, and this one checks all the boxes.”

From interactive buggies and in-store activations to curated music and clever branding, this campaign highlights the rising relevance of experiential travel retail, making "Liquid On Lips" not just an event, but a moment travelers will remember long after takeoff.


Stone Wood Hosts Goa Travel Agents at Aralea Beach Resort to Strengthen Tourism Ties

Stone Wood Hosts Goa Travel Agents at Aralea Beach Resort to Strengthen Tourism Ties

By Manu Vardhan Kannan

Published on June 20, 2025

Stone Wood Hotels & Resorts recently brought together over 60 travel professionals from across Goa for an exclusive meet-up at its stunning Aralea Beach Resort, Morjim. The scenic gathering set the stage for a meaningful afternoon of connection, collaboration, and conversation—focused on enhancing Goa’s presence as a leading destination for travellers.

Hosted with a blend of relaxed charm and business purpose, the event underscored Stone Wood’s continued commitment to strengthening partnerships within the travel ecosystem. From industry insights to discussions on guest experience enhancement, the meet-up served as a platform for open dialogue and mutual growth.

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We are delighted to have brought together such a vibrant community of travel professionals under one roof,” said Shikhar Kumar, Managing Director of Stone Wood Hotels & Resorts. “This gathering represents our ongoing commitment to building stronger partnerships that will ultimately benefit travelers seeking exceptional experiences in Goa. The enthusiasm and expertise shared by our guests reinforces our belief in the collaborative spirit that drives our industry forward.”

Set against Morjim’s serene shoreline, Aralea Beach Resort offered the perfect venue—providing not only breathtaking views and premium hospitality but also a real-time showcase of what Stone Wood stands for: quality, comfort, and thoughtful service.

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Abhijit Dey, Vice President of Stone Wood Hotels & Resorts, added: “The meet-up exemplifies the power of bringing together diverse perspectives from across the travel ecosystem. The insights shared by our esteemed travel agent partners will be invaluable as we continue to innovate and enhance our offerings. These collaborative efforts ensure that we remain at the forefront of delivering seamless and memorable experiences for every guest.”

From immersive conversations to first-hand property experiences, every detail of the event reflected the brand’s guest-first approach and forward-looking vision. As Goa’s tourism landscape continues to evolve, Stone Wood Hotels & Resorts is actively shaping that future—focusing on sustainable growth, stronger collaborations, and exceptional hospitality.


AHP Hospitality Challenge & Awards 2025 Returns with Focus on Skill, Scale & Inclusion

AHP Hospitality Challenge & Awards 2025 Returns with Focus on Skill, Scale & Inclusion

By Manu Vardhan Kannan

Published on June 19, 2025

The Association of Hospitality Professionals (AHP) is gearing up for the 8th edition of its flagship event, the AHP Hospitality Challenge & Awards 2025, bringing together the best of India’s hospitality talent this July. Known for its nationwide impact and industry relevance, this year’s edition raises the bar once again with a sharp focus on skill development, scale, and inclusivity.

Running from 3rd to 9th July, with the grand awards night on 30th July at The Suryaa, New Delhi, the event offers a dynamic blend of competitions and recognitions across hospitality domains—culinary arts, front office, F&B service, and housekeeping. With over 300 participants, judged by 50 distinguished jury members across 20+ competition categories, the platform reflects the depth and dedication of India’s hospitality sector.

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AHP has carefully curated a multi-venue format to provide a professional, real-world setting for each skill category:

  • Banarsidas Chandiwala Institute of Hotel Management (3–5 July): Culinary Challenges

  • Indian Hotel Academy (8 July): Front Office Master

  • Radisson Blu, Paschim Vihar (9 July): Art of Bed Making & Towel Folding

  • The Suryaa, New Delhi (7 & 30 July): War of Spirits, Table Setting, and Awards Ceremony

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Vinod Gulati, President of the AHP Executive Committee, shares:
"Hospitality is a deeply human profession. This platform recognises the unseen excellence of those who shape guest experiences every day. It’s their moment to shine."

A cornerstone of the 2025 edition is “Sashakt – Empowering Special Ability Professionals”. This initiative invites specially-abled individuals to participate in the same categories as their peers, without separate judging criteria. By offering equal opportunity and thoughtful accommodations, AHP champions inclusion and celebrates skill over limitations, pushing forward a hospitality culture that’s accessible to all.

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From live cooking showdowns and F&B innovation to bed-making artistry, towel folding, and front office simulations, every contest is designed to challenge and celebrate the multidimensional nature of hospitality.

Devipshita Gautam, Founder and General Secretary of AHP, adds:

"This isn’t just a competition—it’s a tribute to intent and craftsmanship. As we host the 8th edition, we reaffirm that hospitality is more than service—it’s a calling, deserving pride and visibility."

The event culminates in a grand recognition ceremony on 30th July, where AHP will present the Hospitality Excellence Awards 2025, Tourism Excellence Awards, and Food Awards. The honours will celebrate individuals and institutions alike—from chefs and housekeepers to boutique hotels and sustainable dining brands—that define excellence in India’s hospitality industry.

As a not-for-profit organisation registered under the Societies Registration Act of 1860, AHP continues to elevate India’s hospitality community through skill competitions, award platforms, training initiatives, and industry collaborations—fueling pride, performance, and progress in one of the world’s most human-centric professions.

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