The LaLiT Group Appoints Ms. Harmeet Kaur as GM – Corporate Marketing & CX

The LaLiT Group Appoints Ms. Harmeet Kaur as GM – Corporate Marketing & CX

By Hariharan U

Published on October 9, 2025

The LaLiT Group has announced the appointment of Ms. Harmeet Kaur as General Manager, Corporate Marketing & Customer Experience. With nearly 28 years of experience in customer engagement, marketing strategy, and business transformation, Ms. Kaur brings a wealth of expertise to the hospitality giant.

An MBA in Marketing and an alumna of the Management Development Program at IIM Ahmedabad, Ms. Kaur began her career with Direm (now Direxions), focusing on loyalty and CRM. She later spent seven years at OgilvyOne Worldwide, working with iconic brands such as ITC Hotels, British Airways, and Benetton, delivering holistic 360° brand communications across ATL, BTL, digital, CRM, and loyalty marketing.

For over 18 years, she was associated with DishTV India Ltd., where she most recently served as Head – Customer Engagement (Retention & Usage) for brands including DishTV, D2H, Zing, and Watcho. She led communications for over 15 million subscribers, managed major transformation initiatives, designed emotionally intelligent customer journeys, and fostered a culture of customer-first excellence.

A recognized thought leader, Ms. Kaur has earned several national and international awards and has been a speaker and jury member at leading industry forums.

Mr. Vivek Shukla, CEO of The LaLiT Suri Hospitality Group, said, “We are delighted to welcome Ms. Harmeet Kaur to The LaLiT family. Her exceptional experience in customer-centric marketing and deep understanding of brand transformation will strengthen our connection with guests and enhance our brand experience.”

Her appointment highlights The LaLiT Group’s commitment to innovative marketing strategies, transformative communication, and unmatched customer experiences across all touchpoints.


JW Marriott Hotel Bengaluru Appoints Chef Balachandar K as Executive Sous Chef

JW Marriott Hotel Bengaluru Appoints Chef Balachandar K as Executive Sous Chef

By Hariharan U

Published on April 7, 2026

JW Marriott Hotel Bengaluru has announced the appointment of Chef Balachandar K as Executive Sous Chef, further strengthening its culinary leadership in Bengaluru.

With over 17 years of experience, Chef Balachandar brings a strong foundation built across global kitchens and fine-dining environments. Known for his intuitive understanding of flavours and operational expertise, he has consistently delivered dining experiences that balance creativity with precision.

Over the years, he has worked with leading hospitality brands such as Conrad Bengaluru, Le Méridien Mina Seyahi Beach Resort & Waterpark, The Leela Palace Chennai, and InterContinental Dubai Festival City. His journey reflects both versatility in cuisine and the ability to lead high-performing kitchen teams.

Commenting on the appointment, Gaurav Sinha highlighted that Chef Balachandar brings a deep understanding of both the art and discipline of the kitchen. He noted that the chef’s ability to blend global influences with strong technique will further enhance the hotel’s culinary offerings.

Sharing his perspective, Chef Balachandar said that kitchens thrive on energy, collaboration, and constant evolution. He expressed his intent to build vibrant, ingredient-driven menus while creating dining experiences that guests can connect with.

In his new role, he will oversee culinary operations across the hotel, working closely with teams to shape menus, refine techniques, and elevate offerings across restaurants and banquet spaces.

Part of Marriott International, JW Marriott Hotel Bengaluru continues to position itself as a leading luxury destination, offering diverse dining experiences alongside premium hospitality for both business and leisure travellers.


Summit Hotels Appoints Shova Lama as PRO for Sikkim Operations

Summit Hotels Appoints Shova Lama as PRO for Sikkim Operations

By Hariharan U

Published on April 7, 2026

Summit Hotels & Resorts has appointed Shova Lama as the Public Relations Officer (PRO) for Sikkim, reinforcing its focus on strengthening regional engagement across the Northeast.

In her new role, Shova Lama will lead efforts to build stronger relationships with government departments and public institutions in the state. Her responsibilities include facilitating room bookings for official travel, coordinating hospitality arrangements for government-led events and conferences, and driving institutional business opportunities for the group.

Beyond government engagement, she will also work closely with local communities and organisations to position Summit’s properties as preferred venues for weddings, social gatherings, and private celebrations. This approach aligns with the brand’s broader strategy of deepening its presence in the regional events and social hospitality segment.

A key part of her role will involve supporting compliance and operational processes, including government registrations and empanelment requirements. Additionally, she will contribute to the company’s expansion plans by liaising with stakeholders across neighbouring states, identifying potential properties that can be integrated into the Summit portfolio through a lease model.

Commenting on the appointment, Sumit Mitruka highlighted the importance of the Northeast in the brand’s growth journey. He noted that Sikkim remains one of the company’s strongest operating regions and emphasised that strengthening ties with government bodies, local communities, and regional stakeholders is essential as the network continues to expand.

The appointment comes at a time when Summit Hotels & Resorts is actively growing its footprint across the Himalayan and Northeast regions, focusing on destinations where tourism demand, institutional travel, and social events are witnessing steady growth.

With this move, the company aims to build stronger local connections while supporting its long-term expansion strategy across one of India’s most promising hospitality markets.


Lenexis Foodworks Appoints Arvind R P as Chief Executive Officer

Lenexis Foodworks Appoints Arvind R P as Chief Executive Officer

By Hariharan U

Published on April 7, 2026

Lenexis Foodworks has announced the appointment of Arvind R P as its Chief Executive Officer, marking a significant step in the company’s next phase of growth.

A leading player in India’s Desi Chinese QSR segment, Lenexis Foodworks operates a portfolio of brands including Chinese Wok, Big Bowl, and The Momo Co., with over 260 outlets across the country.

Arvind brings more than 25 years of cross-sector leadership experience spanning QSR, FMCG, beauty, fashion, and automotive sectors. Known for his strong P&L leadership and expertise in brand transformation, he has consistently driven digital-led growth and built high-performance teams.

Prior to joining Lenexis Foodworks, he served as Chief Business Officer (South) at McDonald's India, where he played a key role in accelerating business growth and strengthening brand strategy.

In his new role, Arvind will lead Lenexis Foodworks’ expansion strategy, focusing on scaling its portfolio brands, enhancing operational efficiency, and building a future-ready organisation. The company is currently targeting an ambitious milestone of 500 stores by 2028, while strengthening its leadership across Desi Chinese cuisine, bowl-format dining, and the rapidly growing momo category.

Commenting on the appointment, Aayush Madhusudan Agrawal said, “We are delighted to welcome Arvind to Lenexis Foodworks at a pivotal stage in our journey. As we scale our brands and strengthen our presence across India, his deep experience in building consumer businesses, driving P&L growth, and creating digital-first organisations will be invaluable.”

Sharing his thoughts, Arvind R P said, “Lenexis Foodworks has built a strong foundation with a portfolio of distinctive brands and embodies the ambition of a new-age Indian food services platform. I am excited to join the team at this pivotal stage and help accelerate growth.”

With this leadership move, Lenexis Foodworks reinforces its vision of building one of India’s most distinctive and scalable QSR platforms, driven by innovation, operational excellence, and consumer-centric offerings

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