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By Manu Vardhan Kannan
Published on December 14, 2025
Thomas Cook (India) Limited, India’s leading omnichannel travel services company, has launched TACY, an AI-generated digital avatar that will serve as both the brand ambassador and a virtual holiday assistant on its official website. The initiative marks a significant step in the company’s technology-led engagement strategy and begins with the launch of its Europe Summer 2026 portfolio.
Positioned as the digital face of Thomas Cook India, TACY offers AI-powered guidance through conversational engagement, helping travellers explore destinations, understand itineraries, and plan holidays with greater ease. The launch reflects the brand’s focus on delivering personalised and interactive customer experiences through next-generation digital tools.
TACY’s debut coincides with the introduction of Thomas Cook India’s Europe Summer 2026 collection, which features over 1,000 guaranteed departures, more than 15 value-led holidays, and curated itineraries across Western and Eastern Europe, the Mediterranean, and Scandinavia. The portfolio caters to families, couples, and groups, offering diverse travel options supported by expert planning assistance through the AI avatar.
As part of the campaign, Thomas Cook India has created a series of AI-generated videos featuring TACY across iconic European destinations. These videos showcase the company’s travel offerings, highlight unique experiences, and guide customers through the holiday selection process in a visually engaging and interactive format. The campaign also integrates QR-enabled print and outdoor media, allowing customers to instantly access digital content and videos via mobile devices.
Commenting on the launch, Abraham Alapatt, President & Group Head – Marketing, Service Quality, Value Added Services & Innovation, Thomas Cook (India) Limited, said, “India is among the fastest growing digital economies in the world, with one of the youngest and most dynamic traveller demographics. Our customers are digital-first, curious, and expect interactive engagement that goes beyond traditional marketing. With TACY, we are pioneering a new era of marketing innovation by creating immersive, conversational experiences that resonate with new-age travellers. This initiative is perfectly timed with the launch of our flagship Europe Summer 2026 portfolio and will extend to other destinations as well.”
With the introduction of TACY, Thomas Cook India continues to position itself as an industry innovator by integrating artificial intelligence, storytelling, and personalisation into travel marketing. The initiative reflects the company’s broader vision of using technology to enhance human connection and transform how travellers discover, plan, and experience their journeys.
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Published on March 24, 2026
Indian Hotels Company (IHCL) is celebrating four years of its Taj InnerCircle with NeuPass loyalty programme, inviting guests to enjoy memorable travel experiences and exclusive benefits across its hotel network.
Marking the milestone, the company has introduced special anniversary offers designed to give members more value during their stays. The initiative reflects IHCL’s continued focus on creating smooth and rewarding experiences for its guests across different brands.
Mr. Parveen Chander Kumar, Executive Vice President – Commercial, IHCL said, “Taj InnerCircle and NeuPass represent our commitment to creating thoughtful and seamless experiences across IHCL’s brandscape. As the programme completes four years, we are delighted to celebrate this journey with our members through specially curated anniversary offerings.”
As part of the celebrations, members can avail 20% savings on breakfast-inclusive stays, dining at in-house restaurants, and wellness services such as spa therapies and salon treatments. In addition, guests will also have the opportunity to earn 2X NeuCoins on bookings and eligible spends during their stay.
These benefits are available across IHCL’s portfolio, including Taj, Claridges Collection, SeleQtions, Gateway, Vivanta, Ginger, Tree of Life and amã Stays & Trails, giving members a wide range of experiences to choose from.
The offer is valid on stays booked between 20th March and 20th April 2026, for travel until 30th September 2026 across participating hotels.
With this celebration, IHCL continues to strengthen its loyalty programme by offering meaningful benefits, encouraging guests to explore more destinations while enjoying added value and comfort.
Published on March 23, 2026
FLY91 has completed two years of operations, marking a key milestone in its regional aviation journey. Since its launch in March 2024, the airline has flown over 4,81,802 passengers across India’s growing network of regional routes.
The Goa-headquartered airline has focused on improving connectivity between underserved cities, responding to the rising demand for direct travel options beyond major metro routes. Over the past two years, FLY91 has operated 9,569 flights and recorded 12,896 flying hours, steadily building its presence in the regional aviation space.
FLY91 began its operations on March 18, 2024, with its first flight connecting Manohar International Airport to Bengaluru, marking its entry into India’s aviation market. The airline currently operates from its main base at Manohar International Airport, Mopa, along with a secondary hub in Hyderabad.
Its network now covers nine destinations, including Goa, Pune, Bengaluru, Hyderabad, Kochi, Sindhudurg, Solapur, Agatti, and Jalgaon. The airline plans to expand this network to 15 destinations, strengthening its reach across emerging regional markets.
Operating as a regional airline, FLY91 uses ATR 72-600 aircraft, which are suited for short-haul routes and efficient connectivity. The airline has also grown its fleet to six aircraft, supporting its expansion plans.
Manoj Chacko, Founder, Managing Director and CEO of FLY91, said, “Completing two years of operations is a meaningful milestone for our team and partners. When we launched, the objective was clear: to connect underserved cities and enable easier, faster travel for people who often had limited options. The response from passengers across our network has been extremely encouraging. As we grow, our focus will remain on measured growth, disciplined expansion, operational reliability and building a regional airline that communities can depend on.”
The airline has seen strong demand on routes connecting smaller industrial centres with larger cities, with the Jalgaon–Pune route emerging as one of its busiest sectors.
Looking ahead, FLY91 plans to add more destinations such as Rajahmundry, Vijayawada, Hubballi, Nanded, Dabolim, and Indore. This expansion aligns with the broader push to strengthen regional connectivity in India, supporting better mobility and economic growth across smaller cities.
With steady growth and a clear focus on regional routes, FLY91 continues to build its position in India’s evolving aviation landscape.
By Hariharan U
West Delhi has been underserved when it comes to quality organised retail and dining, and DLF Malls is doing something about that. DLF Midtown Plaza has opened in Moti Nagar, New Delhi, as a neighbourhood-focused retail and lifestyle destination that's designed to be walked to, not driven to as an occasional outing.
The plaza is part of the larger DLF Midtown ecosystem and already has a solid retail foundation in place. Crossword Bookstores, Nykaa Luxe, and Kama Ayurveda are up and running, giving the destination an immediate character that feels lifestyle-led rather than purely transactional. These aren't filler brands: they're the kind of names that draw regular visitors and create a sense of community around the space.
The more exciting part is what's coming next. A curated F&B lineup is set to open in phases over the coming months, and the roster is genuinely strong. Anardana, Aku's, Caffè Tonino, CBTL, Dasaprakash, Dohful, Draavin Canteen, Mount Fuji, and Underdoggs will bring a mix of destination dining, neighbourhood cafes, and social hangout formats to a micro-market that has historically had limited access to organised eating-out options. For residents of the Midtown development and the wider West and Central Delhi catchment, this is a meaningful change.
The residential foundation around the plaza is substantial. The DLF Midtown ecosystem comprises Capital Greens I, II, and III alongside DLF ONE Midtown, the recently delivered luxury condominium featuring four elegant towers with over 900 well-appointed apartments overlooking nearly 128 acres of green surroundings. Together, these communities house more than 3,500 families, providing a strong and immediate catchment for the plaza's offerings.
The broader vision behind DLF Midtown Plaza reflects a shift in how urban retail is being thought about in India. Rather than building large-scale destinations that require planned visits, the focus here is on everyday convenience and lifestyle value within walking distance of where people live. Cafes, bookstores, dining, and essential services all within one integrated neighbourhood hub is an idea that makes increasing sense as Indian cities grow denser and residents look for quality closer to home.
With the plaza now open and more brands set to activate in the coming months, DLF Midtown is steadily becoming the kind of fully integrated neighbourhood that West Delhi has been waiting for.
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