Loading...
You have Successfully logged In !
Already have an account? Login
By clicking Register you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Don't have an account?Register
Enter your E-mail address below, We will send the verification code
Please enter the code send to
Didn't receive the email?Click to resend
Your password has been successfully reset!.
Please login again to access your account.
An OTP has been sent to
Enter the 4-digit code
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
By Shreenidhi Jagannathan
Published on October 14, 2023
As the relentless march of technological progress continues to shape our world, the hospitality industry stands at a pivotal crossroads. It has long been celebrated for its warm hospitality and personalized services, qualities that have defined the sector for generations. However, in this era of rapid change, the industry finds itself during a profound digital transformation, driven by the imperative to meet the evolving expectations of guests and address pressing health concerns. Amidst this transformation, one aspect shines brightly as a harbinger of change: contactless technology. Let’s delve into the imperative of technological intervention in the hospitality industry, with a particular focus on the compelling need for contactless solutions.
The seismic shift currently reshaping the hospitality landscape can be largely attributed to the global COVID-19 pandemic. Safety and hygiene have surged to the forefront, particularly in shared spaces like hotels, restaurants, and resorts. This urgency has spurred an accelerated adoption of contactless technologies. Yet, it is of paramount importance to recognize that this transition is not merely a reaction to the pandemic. It signifies a fundamental evolution in how the industry operates, aimed at ensuring that it not only survives but thrives, continuing to deliver those exceptional guest experiences that have always been its hallmark.
One of the primary drivers compelling the hospitality sector to embrace contactless technology is its remarkable capacity to streamline operations and enhance efficiency. Processes such as automated check-ins, check-outs, and mobile room keys have been instrumental in significantly reducing human touchpoints without compromising the quality of service. Beyond the immediate benefits in terms of hygiene, this streamlining optimizes staffing and resource allocation, leading to greater operational efficiency and cost-effectiveness.
Moreover, contactless technology plays a pivotal role in data collection and analysis, empowering hotels to provide highly personalized experiences. By harnessing guest data, establishments can now customize amenities, services, and recommendations to align seamlessly with individual preferences. From suggesting room upgrades to providing tailored dining options, technology has become a conduit for forging a deeper connection between guests and their surroundings. It is this very connection that leads to a more intimate and memorable stay, which has always been the goal of hospitality.
In our fast-paced world, modern travellers seek convenience and seamlessness in their journeys. Here is where contactless technology truly shines, as it empowers guests to control various aspects of their stay through their smartphones. The ability to adjust room temperature, order room service, and access essential information at one's fingertips enhances a sense of empowerment and comfort, allowing guests to personalize their experiences to an unprecedented degree.
Beyond operational efficiency and personalization, the adoption of contactless technology in hospitality aligns harmoniously with broader environmental sustainability goals. The digitalization of processes reduces the need for physical paperwork, thus minimizing waste and conserving energy. This environmentally conscious approach not only resonates with an increasingly eco-aware guest demographic but also places the industry in alignment with global sustainability imperatives.
However, it is essential to underscore that, even as technology continues to weave itself into the fabric of the industry, the human touch remains indispensable. The genuine warmth of a smile, the expertise of a concierge, and the personal bonds formed between guests and staff members are irreplaceable aspects of the hospitality experience. Technology should serve as an enabler, enhancing these elements rather than replacing them. It should complement, not overshadow, the authentic human connection that lies at the heart of hospitality.
In conclusion, the infusion of contactless technology into the hospitality industry represents a transformative journey driven by critical imperatives. It ensures guest safety, enhances operational efficiency, personalizes guest experiences, and contributes to environmental sustainability. As we navigate this ever-evolving landscape, embracing technology while preserving the essence of human hospitality, we find ourselves at the forefront of a harmonious fusion between tradition and technology. This fusion is the future of hospitality, one that caters seamlessly to the diverse needs and preferences of modern travellers.
Ivaira Diamonds – Redefining Luxury with Lab-Grown Diamond J...
In a world where luxury meets sustainability, Ivaira Diamond...
KFC and Snickers Team Up for India’s First-Ever Brand Collab...
KFC India and Snickers India have announced their first-ever...
Galeries Lafayette Paris Announces Return of “3J” Shopping F...
The much-awaited “3J” Shopping Festival is set to make its g...
McDonald’s India (North & East) Spreads Festive Cheer with S...
McDonald’s India – North and East has announced the launch o...
By Hariharan U
Published on October 11, 2025
BWH® Hotels, the global hospitality group behind WorldHotels™, Best Western® Hotels & Resorts, and SureStay® Hotels, has introduced AutoClerk® Atlas, a next-generation Property Management System (PMS) developed in partnership with HotelKey.
This marks a major milestone in BWH Hotels’ technology journey, aimed at transforming hotel operations, improving guest experiences, and driving efficiency across its worldwide network.
AutoClerk Atlas is a reimagined version of the long-standing AutoClerk system, combining BWH Hotels’ expertise with HotelKey’s modern cloud-based platform. The collaboration brings together scalability, reliability, and smart automation to create a PMS that’s simple, powerful, and ready for the future of hospitality.
“AutoClerk Atlas marks a pivotal step forward in our journey to reimagine both the guest and hotel team experience. Through partnering with HotelKey, we're introducing a world-class Property Management System that's scalable, intuitive, and future-ready,” said Bill Ryan, Senior Vice President and Chief Technology Officer, BWH Hotels.
Built to address today’s operational challenges, AutoClerk Atlas delivers, One-day onboarding with built-in training modules for quick adoption, Automated payments and reconciliation to streamline daily tasks, Actionable guest insights that empower teams to offer personalized service, Deep integration with existing and third-party systems for seamless connectivity.
Aditya Thyagarajan, Co-Founder and President of HotelKey, said, “We are excited to bring AutoClerk Atlas powered by HotelKey to BWH Hotels, driving operational excellence and delivering a seamless, elevated guest experience.”
Fareed Ahmad, Co-Founder and CEO of HotelKey, added, “Our partnership with BWH Hotels reflects a shared commitment to innovation and long-term success. We’re focused on delivering a smooth transition and giving hotel teams the tools they need to thrive in an evolving industry.”
With AutoClerk Atlas, BWH Hotels continues to invest in technology that supports growth, enhances guest satisfaction, and simplifies operations for its vast network of nearly 4,300 hotels worldwide.
By Manu Vardhan Kannan
Published on October 6, 2025
RBS WinCloud, a global leader in cloud-based Property Management Systems (PMS), proudly introduces its next-generation PMS solution to the global hospitality industry. Designed to support hotels across all segments from boutique stays to luxury resorts, WinCloud PMS brings together over 25 years of hospitality technology expertise to help hoteliers streamline operations, improve efficiency, and deliver world-class guest experiences.
Today, WinCloud powers more than 2,000 properties in 35+ countries, managing upwards of 100,000 rooms worldwide. With its robust, cloud-native architecture, the solution equips hotels with agility, scalability, and real-time insights that are critical in today’s dynamic travel and tourism landscape.
Why Hoteliers Are Choosing RBS WinCloud PMS
Seamless Cloud Digitization
WinCloud simplifies the digital shift by unifying front office, housekeeping, F&B, banqueting, and finance operations into a single, intuitive platform.
Fast Property Onboarding & OTA Integration
The system enables rapid deployment and seamless integration with leading online travel agencies (OTAs) and channel managers, helping hotels maximize visibility and revenue.
Empowering Local Brands
As international hotel groups expand in India, WinCloud PMS levels the playing field for homegrown hotel chains, giving them access to sophisticated yet cost-effective tools that drive competitiveness both locally and globally.
High Impact Returns
With its flexible model and minimal IT overhead, WinCloud enables hoteliers to reinvest in enhancing guest experiences rather than infrastructure upkeep.
Actionable Insights for Smarter Decisions
Equipped with real-time dashboards and analytics, WinCloud helps managers and owners make faster, data-driven decisions across all aspects of operations.
Trusted for Usability and Support
WinCloud PMS is consistently praised for its user-friendly interface, responsive customer support, and impressive return on investment, earning recognition as one of the most dependable platforms in hospitality technology.
Driving Growth in Indian Hospitality
“As the global hospitality sector continues its rapid growth, we see a tremendous opportunity to empower hotel brands with technology that is both powerful and easy to use,” said the CEO of RBS. “Our PMS is built to help hotels of all sizes embrace digital transformation, stay competitive, and create exceptional guest journeys.”
Visit the RBS Wincloud website.
For more information, visit www.rbsgo.com or contact sales@rbsgo.com
Published on September 12, 2025
Picture a busy day in your hotel. Guests are checking in, the front desk is juggling calls, invoices are stacking up, menus need updating, and someone just asked about your eco-friendly practices. Teams are working hard, yet the pressure never seems to ease. As hoteliers, we know this scene well and we also know it’s not just about keeping things running, but about creating a future where our operations are smarter, greener, and more guest-focused.Challenges on the Path to Sustainability
Sustainability is no longer a choice; it’s a mandate, and the time has come. Guests expect it, regulators demand it, and costs make it unavoidable. Running paper-heavy processes, relying on outdated servers, or handling manual stock tracking is more than inconvenient, it holds back growth, impacts profitability, and puts your brand at odds with today’s expectations.How Technology Supports Sustainability
This is where technology steps in, not as a replacement for hospitality, but as an enabler of it. Cloud-based platforms can eliminate the clutter of paper with digital check-ins and e-receipts, reduce waste with smarter inventory systems, and allow managers to monitor performance in real time, even when away from the property. For staff, this means less firefighting and more time to work together, creating an inclusive culture where every department is connected and updated instantly. For leadership, it means running operations that are leaner, faster, and aligned with the values guests expect from modern hospitality.But let’s be clear: the goal is not technology for technology’s sake. The goal is to elevate guest experience, ensure seamless operations, and maximize revenue. Whether it’s a boutique hotel making its mark, an aspiring hotel group looking to expand, or a well-established chain managing multiple properties, the right digital foundation can be the difference between keeping up and leading the way.
This is where InnKey comes in. More than just a “cloud PMS,” InnKey unifies hotel operations on a single, enterprise-grade platform, reservations, F&B, finance, procurement, and guest engagement, all connected and accessible anywhere. It’s proven at scale with leading hotel chains, yet agile enough for independent properties. Built with a mobile-first approach, InnKey empowers teams to work on tablets and smartphones, freeing hotels from printers, static terminals, and even the traditional front desk. Imagine a hotel where guests glide through check-in without queues, where no phones ring, yet every department stays informed in real time, and where operations feel invisible, but flawless.
And here is what sets InnKey apart: while many solutions promise the cloud, InnKey delivers security, scalability, and clarity. With the highest standards of data protection, open APIs for seamless integrations, and robust architecture, it gives hoteliers the confidence that their business is not just digitized, but future proofed. The hospitality industry doesn’t need to digitize the past. It needs to reinvent the future. The urgency is real, the opportunity is here, and the path is clear. It’s time to rethink hospitality and create sustainable hotels that truly last.
Ready to take the first step? Schedule a conversation with an InnKey expert today and let’s design the roadmap to make your hotel sustainable, mobile-first, and guest-ready for tomorrow. The future isn’t waiting, and neither should you.For more info, mail us at: sales@innkeypms.net
Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!
Subscribe to Hospitality news e-magazine for free and never miss an issue.
By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Advertise With Us
We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.
A platform dedicated to showcase the skills and creativity of hospitality professionals. Share your articles, videos and other content related to the industry and get recognized for your unique perspective and expertise. By posting your content and gaining likes from your own community, we'll categorize your talents and expose them to the hospitality world. Join our community of passionate hospitality professionals and let your talent shine!.
Already have an account?Login
By clicking you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Subscribe for ₹2,000 and receive our monthly magazine for one year (12 months) from the coming month and save 2 months cost.