Loading...
You have Successfully logged In !
Already have an account? Login
By clicking Register you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Don't have an account?Register
Enter your E-mail address below, We will send the verification code
Please enter the code send to
Didn't receive the email?Click to resend
Your password has been successfully reset!.
Please login again to access your account.
An OTP has been sent to
Enter the 4-digit code
By Manu Vardhan Kannan
Published on January 21, 2025
In the hospitality industry, every guest that walks through the door presents an opportunity to elevate their experience while simultaneously driving revenue. Vivek Shukla, CEO of The Lalit Suri Hospitality Group, highlights the significance of two key strategies—cross-selling and upselling—in achieving this delicate balance. These strategies not only improve the guest’s stay but also create valuable opportunities for revenue growth.
Enriching the Guest Experience through Cross-Selling
Cross-selling involves offering guests complementary products or services that enhance their experience. A simple example is offering a spa treatment or guided tours to a guest who has just booked a room. This approach increases the hotel's transaction value while ensuring a more comprehensive and enjoyable stay for the guest. Personalizing these suggestions is key—recommending a couples’ massage for a romantic getaway or local attractions for a family vacation can significantly enrich their experience.
Elevating Choices with Upselling Upselling focuses on encouraging guests to opt for premium options. This can range from suggesting a suite upgrade to offering a bottle of premium wine or flexible check-in times. The key to successful upselling is presenting these options in a friendly, non-intrusive manner. Highlighting the added value, such as a stunning ocean view, ensures that guests see the worth in upgrading, elevating both their experience and the hotel’s revenue.
Benefits for Guests and Businesses When executed thoughtfully, both cross-selling and upselling create a win-win situation. Guests benefit from a more personalized and enriching experience, which makes them more likely to leave positive reviews and return in the future. For businesses, these strategies contribute to increased revenue per guest and provide a competitive edge in the market.
Key Factors for Success Several elements are crucial for the success of these strategies:
Personalization: Leveraging guest data to make relevant recommendations ensures the offers feel meaningful and tailored.
Timing: The success of these strategies often depends on the timing of suggestions—well-timed recommendations during booking, check-in, or meal times enhance the chances of success.
Staff Engagement: Employees must be trained to recognize opportunities and present them naturally to guests. Strong interpersonal skills and knowledge of the hotel’s offerings are essential.
Technology: AI-driven booking systems and mobile apps can analyze guest preferences to provide personalized recommendations. Kiosks and digital touchpoints further promote upgrades and add-ons.
By combining strategic cross-selling and upselling techniques with personalization and the right timing, hospitality businesses can create memorable guest experiences while maximizing revenue. These practices not only generate immediate financial returns but also foster long-term guest loyalty, making them invaluable for sustained success in the competitive hospitality industry.
Coffee Sutra Enters Delhi with NOD Collaboration
Marking its entry into the capital, Coffee Sutra has partner...
Rumour Brings Speakeasy-Style Nights to Vasant Vihar
Delhi’s nightlife has a new address with the opening of Rumo...
Booking.com Highlights Shift to Personalised Summer Travel A...
Booking.com has unveiled its summer travel insights for 2026...
403 Forbidden Bar Hosts Chef Takeover with Priyam Chatterjee...
403 Forbidden Bar is set to host a two-day Chef Takeover as ...
By Hariharan U
Published on April 30, 2026
As Mother's Day approaches, the focus shifts to celebrating the quiet strength, care, and everyday moments that define motherhood. This year, Candere, a lifestyle jewellery brand from Kalyan Jewellers, offers a curated selection designed to feel personal, wearable, and meaningful.
Moving beyond occasion-based gifting, the collection highlights jewellery that seamlessly fits into everyday life, pieces that reflect her individuality while adding understated elegance to daily moments. Each design balances simplicity with thoughtful detailing, making it both timeless and versatile.
The edit includes the Rylie Diamond and Fancy Gemstone Ring, a floral-inspired design that combines vibrant pink stones with delicate diamond accents, bringing a playful yet refined touch. For those who prefer minimalism, the Plain Glimmer Diamond V Ring offers clean lines and subtle sparkle, perfect for stacking or wearing solo.
Adding to the collection is the Classic Treand Diamond Cuff Bracelet, featuring twin motifs with blue stones and diamond detailing, designed to elevate both everyday and occasion wear. The Enchanting Floral Diamond and Fancy Gemstone Oval Bracelet introduces a softer, more playful aesthetic with multicoloured gemstones set against a sleek band.
For statement pieces, the Armida Diamond Earrings stand out with their layered, cascading form that catches light with movement, while the Giselle Diamond Dangle Earrings bring effortless elegance through a graceful drop design and refined brilliance.
With this Mother’s Day edit, Candere focuses on jewellery that feels natural rather than extravagant, pieces that become part of her daily story while holding emotional value. The collection reflects a shift towards gifting that is thoughtful, personal, and enduring, making each piece more than just an accessory.
On April 25, EL at JW Marriott Mumbai Sahar hosted an exclusive and intimate fashion showcase by designer Sounia Gohil, unveiling her latest collection in association with Volvo, presented by Cedamint by Vinay Singh.
Breaking away from the conventions of a traditional runway, the showcase embraced a more immersive and interactive format. Set against Mumbai’s skyline, EL offered a fluid, open environment where guests could experience the collection at their own pace. Models moved seamlessly through the space, allowing attendees to engage with the garments up close, creating a sense of intimacy rarely seen in conventional showcases.
The evening brought together a diverse mix of guests, from fashion insiders and tastemakers to patrons of luxury mobility and hospitality, reflecting a dynamic convergence of industries. The experience was complemented by a refined food and beverage selection, thoughtfully curated to enhance the evening without overshadowing the showcase.
More than a fashion presentation, the event highlighted a broader shift in how hospitality spaces are being reimagined. EL, known for its elevated dining and panoramic views, is steadily evolving into a multi-dimensional cultural venue that embraces fashion, design, music, and curated social experiences.
With this showcase, JW Marriott Mumbai Sahar strengthens its positioning as not just a hospitality destination but a platform for creative expression and community-led experiences in the city.
Commenting on the initiative, Sachin Mylavarapu, General Manager at JW Marriott Mumbai Sahar, said, “At JW Marriott Mumbai Sahar, we’re increasingly looking at how our spaces can go beyond traditional hospitality to become platforms for culture and creativity. Hosting this showcase at EL was a natural extension of that vision. We’re delighted to curate experiences that are refined, progressive, and engaging for our guests.”
Located close to Mumbai’s international and domestic airports, JW Marriott Mumbai Sahar offers 588 well-appointed rooms, multiple dining destinations, and expansive event spaces. Its venues, including Romano’s, JW Café, BarQat, and AUTM – JW Lounge & EL, reflect the city’s diverse culinary landscape. The property also features Spa by JW, offering holistic wellness experiences.
Part of Marriott International, the hotel aligns with a global portfolio of over 9,500 properties across 144 countries, continuing to bring world-class hospitality experiences to India
Published on April 29, 2026
Niraamaya Retreats Backwaters & Beyond, Kumarakom has been awarded the title of ‘Most Luxurious Spa Resort’ at the Global Spa Awards 2025. The recognition highlights Niraamaya Life’s continued focus on offering wellness experiences built around authenticity, sustainability, and refined hospitality.
The award was presented on 22 April 2026 at JW Marriott Mumbai Juhu, in the presence of key figures from the wellness and hospitality sectors, along with members of the film fraternity. Allen Machado, Chief Executive Officer, accepted the award on behalf of the organisation.
This marks the fourth time Niraamaya Life has been recognised at the Global Spa Awards, reflecting its consistent approach towards holistic wellbeing and guest-focused experiences. The brand’s philosophy centres on preventive wellness, with therapies and programmes designed to support long-term health and balance. The recognition also highlights the property’s curated spa journeys, inspired by nature-led treatments and the principles of Ayurveda.
Commenting on the recognition, Allen Machado stated:
“We are honoured to receive this recognition at the Global Spa Awards. It reflects the collective commitment of our teams to deliver preventive wellness experiences that support holistic wellbeing. We remain focused on advancing wellness hospitality through authenticity, personalisation, and consistency in delivery.”
Niraamaya Life continues to expand its presence in the wellness hospitality space, with plans to grow across both domestic and international markets over the next two years. This growth is supported by a clear focus on thoughtful programme design, calm environments, and intuitive service.
With this recognition, Niraamaya Life further strengthens its position as a leading wellness-focused hospitality brand, staying aligned with its vision of offering meaningful and immersive guest experiences.
Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!
Subscribe to Hospitality news e-magazine for free and never miss an issue.
By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Advertise With Us
We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.
A platform dedicated to showcase the skills and creativity of hospitality professionals. Share your articles, videos and other content related to the industry and get recognized for your unique perspective and expertise. By posting your content and gaining likes from your own community, we'll categorize your talents and expose them to the hospitality world. Join our community of passionate hospitality professionals and let your talent shine!.
Already have an account?Login
By clicking you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Subscribe for ₹2,000 and receive our monthly magazine for one year (12 months) from the coming month and save 2 months cost.