Transforming Stays: Elevating Guest Experiences and Boosting Revenue

Transforming Stays: Elevating Guest Experiences and Boosting Revenue

By Manu Vardhan Kannan

Published on January 21, 2025

In the hospitality industry, every guest that walks through the door presents an opportunity to elevate their experience while simultaneously driving revenue. Vivek Shukla, CEO of The Lalit Suri Hospitality Group, highlights the significance of two key strategies—cross-selling and upselling—in achieving this delicate balance. These strategies not only improve the guest’s stay but also create valuable opportunities for revenue growth.

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Enriching the Guest Experience through Cross-Selling

Cross-selling involves offering guests complementary products or services that enhance their experience. A simple example is offering a spa treatment or guided tours to a guest who has just booked a room. This approach increases the hotel's transaction value while ensuring a more comprehensive and enjoyable stay for the guest. Personalizing these suggestions is key—recommending a couples’ massage for a romantic getaway or local attractions for a family vacation can significantly enrich their experience.

Elevating Choices with Upselling
Upselling focuses on encouraging guests to opt for premium options. This can range from suggesting a suite upgrade to offering a bottle of premium wine or flexible check-in times. The key to successful upselling is presenting these options in a friendly, non-intrusive manner. Highlighting the added value, such as a stunning ocean view, ensures that guests see the worth in upgrading, elevating both their experience and the hotel’s revenue.

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Benefits for Guests and Businesses
When executed thoughtfully, both cross-selling and upselling create a win-win situation. Guests benefit from a more personalized and enriching experience, which makes them more likely to leave positive reviews and return in the future. For businesses, these strategies contribute to increased revenue per guest and provide a competitive edge in the market.

imageKey Factors for Success
Several elements are crucial for the success of these strategies:

  1. Personalization: Leveraging guest data to make relevant recommendations ensures the offers feel meaningful and tailored.

  2. Timing: The success of these strategies often depends on the timing of suggestions—well-timed recommendations during booking, check-in, or meal times enhance the chances of success.

  3. Staff Engagement: Employees must be trained to recognize opportunities and present them naturally to guests. Strong interpersonal skills and knowledge of the hotel’s offerings are essential.

  4. Technology: AI-driven booking systems and mobile apps can analyze guest preferences to provide personalized recommendations. Kiosks and digital touchpoints further promote upgrades and add-ons.

By combining strategic cross-selling and upselling techniques with personalization and the right timing, hospitality businesses can create memorable guest experiences while maximizing revenue. These practices not only generate immediate financial returns but also foster long-term guest loyalty, making them invaluable for sustained success in the competitive hospitality industry.


Monkey Shoulder & Ospree Duty-Free Create Buzz with ‘Liquid On Lips’ Travel Retail Activation

Monkey Shoulder & Ospree Duty-Free Create Buzz with ‘Liquid On Lips’ Travel Retail Activation

By Manu Vardhan Kannan

Published on June 20, 2025

In a bold and spirited collaboration, Ospree Duty-Free and Monkey Shoulder have stirred up excitement across airport terminals with their latest experiential campaign — “Liquid On Lips.” Designed to break the monotony of traditional airport shopping, this activation turned duty-free into a vibrant playground for travelers.

The journey began the moment passengers were chauffeured to the store in Monkey Shoulder-branded buggies, making a bold first impression. On arrival, they were welcomed with a complimentary shot of Monkey Shoulder, setting the tone for an immersive in-store experience.

Inside the Ospree Duty-Free departure outlets, tent cards, branded communication, and voucher distribution helped guide customers through each touchpoint. The business assistance team further enhanced the engagement by educating guests about the activation, ensuring every traveller got the full Monkey Shoulder experience.

Adding to the buzz was a giant mixer truck stationed at the terminal, where a live DJ spun a specially curated Monkey Shoulder playlist. The festive vibe spilled across the space, complemented by exclusive giveaways like branded coasters that added a memorable takeaway for shoppers.

The “Liquid On Lips” campaign is more than just a product promotion—it’s a clever reimagination of how lifestyle brands can create storytelling-led engagement at high-traffic travel hubs. By turning routine shopping into a sensory celebration, Monkey Shoulder and Ospree Duty-Free have successfully tapped into the modern traveler’s desire for experiences over transactions.

A spokesperson from Ospree Duty Free shared, “This collaboration with Monkey Shoulder is truly one-of-a-kind, and we're proud to bring something so fresh and engaging. The DJ setup, the larger-than-life truck, branded golf carts, and the whole Liquid On Lips vibe creates a fun, experiential moment for travellers ensuring to cover each touch point. At Ospree Duty Free, we're always looking to create new ways for travellers to pause, engage, and take back a unique memory, and this one checks all the boxes.”

From interactive buggies and in-store activations to curated music and clever branding, this campaign highlights the rising relevance of experiential travel retail, making "Liquid On Lips" not just an event, but a moment travelers will remember long after takeoff.


Stone Wood Hosts Goa Travel Agents at Aralea Beach Resort to Strengthen Tourism Ties

Stone Wood Hosts Goa Travel Agents at Aralea Beach Resort to Strengthen Tourism Ties

By Manu Vardhan Kannan

Published on June 20, 2025

Stone Wood Hotels & Resorts recently brought together over 60 travel professionals from across Goa for an exclusive meet-up at its stunning Aralea Beach Resort, Morjim. The scenic gathering set the stage for a meaningful afternoon of connection, collaboration, and conversation—focused on enhancing Goa’s presence as a leading destination for travellers.

Hosted with a blend of relaxed charm and business purpose, the event underscored Stone Wood’s continued commitment to strengthening partnerships within the travel ecosystem. From industry insights to discussions on guest experience enhancement, the meet-up served as a platform for open dialogue and mutual growth.

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We are delighted to have brought together such a vibrant community of travel professionals under one roof,” said Shikhar Kumar, Managing Director of Stone Wood Hotels & Resorts. “This gathering represents our ongoing commitment to building stronger partnerships that will ultimately benefit travelers seeking exceptional experiences in Goa. The enthusiasm and expertise shared by our guests reinforces our belief in the collaborative spirit that drives our industry forward.”

Set against Morjim’s serene shoreline, Aralea Beach Resort offered the perfect venue—providing not only breathtaking views and premium hospitality but also a real-time showcase of what Stone Wood stands for: quality, comfort, and thoughtful service.

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Abhijit Dey, Vice President of Stone Wood Hotels & Resorts, added: “The meet-up exemplifies the power of bringing together diverse perspectives from across the travel ecosystem. The insights shared by our esteemed travel agent partners will be invaluable as we continue to innovate and enhance our offerings. These collaborative efforts ensure that we remain at the forefront of delivering seamless and memorable experiences for every guest.”

From immersive conversations to first-hand property experiences, every detail of the event reflected the brand’s guest-first approach and forward-looking vision. As Goa’s tourism landscape continues to evolve, Stone Wood Hotels & Resorts is actively shaping that future—focusing on sustainable growth, stronger collaborations, and exceptional hospitality.


AHP Hospitality Challenge & Awards 2025 Returns with Focus on Skill, Scale & Inclusion

AHP Hospitality Challenge & Awards 2025 Returns with Focus on Skill, Scale & Inclusion

By Manu Vardhan Kannan

Published on June 19, 2025

The Association of Hospitality Professionals (AHP) is gearing up for the 8th edition of its flagship event, the AHP Hospitality Challenge & Awards 2025, bringing together the best of India’s hospitality talent this July. Known for its nationwide impact and industry relevance, this year’s edition raises the bar once again with a sharp focus on skill development, scale, and inclusivity.

Running from 3rd to 9th July, with the grand awards night on 30th July at The Suryaa, New Delhi, the event offers a dynamic blend of competitions and recognitions across hospitality domains—culinary arts, front office, F&B service, and housekeeping. With over 300 participants, judged by 50 distinguished jury members across 20+ competition categories, the platform reflects the depth and dedication of India’s hospitality sector.

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AHP has carefully curated a multi-venue format to provide a professional, real-world setting for each skill category:

  • Banarsidas Chandiwala Institute of Hotel Management (3–5 July): Culinary Challenges

  • Indian Hotel Academy (8 July): Front Office Master

  • Radisson Blu, Paschim Vihar (9 July): Art of Bed Making & Towel Folding

  • The Suryaa, New Delhi (7 & 30 July): War of Spirits, Table Setting, and Awards Ceremony

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Vinod Gulati, President of the AHP Executive Committee, shares:
"Hospitality is a deeply human profession. This platform recognises the unseen excellence of those who shape guest experiences every day. It’s their moment to shine."

A cornerstone of the 2025 edition is “Sashakt – Empowering Special Ability Professionals”. This initiative invites specially-abled individuals to participate in the same categories as their peers, without separate judging criteria. By offering equal opportunity and thoughtful accommodations, AHP champions inclusion and celebrates skill over limitations, pushing forward a hospitality culture that’s accessible to all.

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From live cooking showdowns and F&B innovation to bed-making artistry, towel folding, and front office simulations, every contest is designed to challenge and celebrate the multidimensional nature of hospitality.

Devipshita Gautam, Founder and General Secretary of AHP, adds:

"This isn’t just a competition—it’s a tribute to intent and craftsmanship. As we host the 8th edition, we reaffirm that hospitality is more than service—it’s a calling, deserving pride and visibility."

The event culminates in a grand recognition ceremony on 30th July, where AHP will present the Hospitality Excellence Awards 2025, Tourism Excellence Awards, and Food Awards. The honours will celebrate individuals and institutions alike—from chefs and housekeepers to boutique hotels and sustainable dining brands—that define excellence in India’s hospitality industry.

As a not-for-profit organisation registered under the Societies Registration Act of 1860, AHP continues to elevate India’s hospitality community through skill competitions, award platforms, training initiatives, and industry collaborations—fueling pride, performance, and progress in one of the world’s most human-centric professions.

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