Transforming Stays: Elevating Guest Experiences and Boosting Revenue

Transforming Stays: Elevating Guest Experiences and Boosting Revenue

By Manu Vardhan Kannan

Published on January 21, 2025

In the hospitality industry, every guest that walks through the door presents an opportunity to elevate their experience while simultaneously driving revenue. Vivek Shukla, CEO of The Lalit Suri Hospitality Group, highlights the significance of two key strategies—cross-selling and upselling—in achieving this delicate balance. These strategies not only improve the guest’s stay but also create valuable opportunities for revenue growth.

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Enriching the Guest Experience through Cross-Selling

Cross-selling involves offering guests complementary products or services that enhance their experience. A simple example is offering a spa treatment or guided tours to a guest who has just booked a room. This approach increases the hotel's transaction value while ensuring a more comprehensive and enjoyable stay for the guest. Personalizing these suggestions is key—recommending a couples’ massage for a romantic getaway or local attractions for a family vacation can significantly enrich their experience.

Elevating Choices with Upselling
Upselling focuses on encouraging guests to opt for premium options. This can range from suggesting a suite upgrade to offering a bottle of premium wine or flexible check-in times. The key to successful upselling is presenting these options in a friendly, non-intrusive manner. Highlighting the added value, such as a stunning ocean view, ensures that guests see the worth in upgrading, elevating both their experience and the hotel’s revenue.

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Benefits for Guests and Businesses
When executed thoughtfully, both cross-selling and upselling create a win-win situation. Guests benefit from a more personalized and enriching experience, which makes them more likely to leave positive reviews and return in the future. For businesses, these strategies contribute to increased revenue per guest and provide a competitive edge in the market.

imageKey Factors for Success
Several elements are crucial for the success of these strategies:

  1. Personalization: Leveraging guest data to make relevant recommendations ensures the offers feel meaningful and tailored.

  2. Timing: The success of these strategies often depends on the timing of suggestions—well-timed recommendations during booking, check-in, or meal times enhance the chances of success.

  3. Staff Engagement: Employees must be trained to recognize opportunities and present them naturally to guests. Strong interpersonal skills and knowledge of the hotel’s offerings are essential.

  4. Technology: AI-driven booking systems and mobile apps can analyze guest preferences to provide personalized recommendations. Kiosks and digital touchpoints further promote upgrades and add-ons.

By combining strategic cross-selling and upselling techniques with personalization and the right timing, hospitality businesses can create memorable guest experiences while maximizing revenue. These practices not only generate immediate financial returns but also foster long-term guest loyalty, making them invaluable for sustained success in the competitive hospitality industry.


This International Beer Day, Raise a Glass at These 2 Bengaluru Beer Destinations

This International Beer Day, Raise a Glass at These 2 Bengaluru Beer Destinations

By Hariharan U

Published on August 7, 2026

Few cities celebrate craft beer quite like Bengaluru. Over the years, the city's brewery culture has evolved into a thriving community of brewmasters, innovative flavours, and lively social spaces. This International Beer Day, beer enthusiasts can explore two destinations that offer freshly brewed craft beers, delicious food, and memorable experiences.

Sector 144 Brewery & Kitchen, JP Nagar

Sector 144 Brewery & Kitchen has established itself as a favourite among Bengaluru's craft beer enthusiasts with its fresh brews and contemporary brewery experience. Led by Brewmaster Lynette, the brewery blends traditional European brewing techniques with locally inspired flavours, using premium German-origin ingredients to create balanced and approachable beers.

Its signature lineup includes Off The Wall Stout, Dangerous IPA, Beat It Hefe, and Billie's Wit, along with seasonal specials like Mango Jam, a tropical mango wheat ale. Guests can also look forward to the launch of a refreshing Pineapple Wheat Ale.

Complementing the craft beer selection is a globally inspired menu featuring comfort food served in a vibrant setting, making it an ideal destination for after-work gatherings and weekend outings. Guided by the philosophy "Brewed with Purpose. Enjoyed Together," Sector 144 continues to bring people together through quality brews and memorable experiences.

Location: Sector 144 Brewery & Kitchen, JP Nagar, Bengaluru
Date: 7 August 2026
Time: 12:00 PM onwards
Reservations: +91 97316 44144

Chin Lung Brewery & Resto Bar – All Outlets

A well-known name in Bengaluru's brewery scene, Chin Lung Brewery & Resto Bar is recognised for its brewery-fresh craft beers and energetic atmosphere. Its in-house brewing programme offers a variety of styles, including Lager, Hefeweizen, Belgian Wit, and India Pale Ale (IPA), along with seasonal brews that keep the menu fresh throughout the year.

The brewery pairs its beers with an extensive menu of Asian specialities, comfort food, and bar favourites, creating a complete dining experience for both casual visitors and craft beer enthusiasts.

Whether it's a relaxed evening with friends or an International Beer Day celebration, Chin Lung offers an inviting setting to enjoy freshly brewed pints and flavourful cuisine.

Location: Chin Lung Brewery & Resto Bar – All Outlets, Bengaluru
Date: 7 August 2026
Time: 12:00 PM onwards
Reservations: +91 77954 25395


The Sleep Company Opens New Experience Store at Vihang Ventura in Mumbai's Mira Road

The Sleep Company Opens New Experience Store at Vihang Ventura in Mumbai's Mira Road

By Manu Vardhan Kannan

Published on August 6, 2026

The Sleep Company has announced the opening of its new experience store at Vihang Ventura in Mira Road, further expanding its retail footprint in the Mumbai Metropolitan Region. Located within the upcoming premium commercial development by Vihang Ahead, the new outlet adds to the growing presence of national brands at the project.

The comfort-tech brand, known for its patented SmartGRID® technology, has grown rapidly across India with more than 200 stores in less than four years. Its latest store at Vihang Ventura is part of the company's strategy to expand into fast-growing suburban markets where demand for premium lifestyle and comfort products continues to rise.

Situated opposite Kashigaon Metro Station, Vihang Ventura is being developed as an integrated commercial destination featuring premium retail outlets, flagship showrooms, office spaces, and lifestyle brands. The project is attracting leading national retailers looking to tap into the growing consumer base of the Mira Bhayandar region.

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The new experience store offers customers an opportunity to explore and try The Sleep Company's complete range of SmartGRID mattresses, ergonomic chairs, recliners, sofas, and sleep accessories before making their purchase decisions.

Commenting on the development, Purvesh Sarnaik, Director, Vihang Ahead, said:

"The Sleep Company's decision to establish its presence at Vihang Ventura is another strong endorsement of Mira Bhayandar's emergence as a premium retail destination. As consumer aspirations evolve and the region continues to attract high-quality residential and commercial developments, national brands are increasingly recognising the market's long-term potential. Our vision for Vihang Ventura is to create a vibrant commercial ecosystem that brings together leading retail, lifestyle and business brands in one landmark destination."

Speaking about the expansion, Sharad Shukla, Senior Director-Retail Expansion, The Sleep Company, said:

"Our retail expansion strategy is centred around markets that are witnessing strong residential growth, improving infrastructure and a rising base of aspirational consumers. Mira Bhayandar has evolved into one of the fastest-growing suburban markets within the Mumbai Metropolitan Region, making it an ideal destination for our next experience store. Vihang Ventura offers the right ecosystem for us to engage with customers seeking innovative comfort solutions and a premium in-store shopping experience."

The launch comes at a time when India's organised retail sector continues to see steady growth, supported by strong retail leasing activity and increasing expansion into emerging suburban markets. Improved infrastructure, Metro connectivity, and sustained residential development have also made Mira Bhayandar an attractive destination for organised retail and lifestyle brands.

With The Sleep Company joining its retail mix, Vihang Ventura continues to strengthen its positioning as a modern commercial and lifestyle destination, bringing together brands across lifestyle, wellness, food & beverage, and retail while offering consumers premium shopping experiences closer to home.


17 Injured After Air India Phuket–Delhi Flight Encounters Turbulence

17 Injured After Air India Phuket–Delhi Flight Encounters Turbulence

By Manu Vardhan Kannan

Published on August 5, 2026

Air India Flight AI2379, operating from Phuket to Delhi, encountered severe turbulence during its journey on Tuesday, leaving 17 people injured, including 13 passengers and four cabin crew members. Despite the incident, the aircraft landed safely at Indira Gandhi International Airport, Delhi, where medical teams were immediately deployed to assist those onboard.

The flight, operated by an Airbus A320 (VT-EXO), was carrying 137 passengers, including three infants, along with eight crew members comprising two pilots and six cabin crew.

According to Air India, the aircraft experienced a momentary change in altitude during the cruise phase before stabilising and continuing its journey safely to Delhi. Flight tracking platform Flightradar24 indicated that the aircraft descended by approximately 300 feet around 2.5 hours into the flight, while flying over Odisha.

Following the landing, medical teams attended to all passengers and crew as a precaution. Eight passengers and four cabin crew members were admitted to hospitals for detailed medical evaluation and treatment. Air India stated that all those admitted are stable and are receiving appropriate medical care, while the remaining passengers were provided with the necessary assistance and support.

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The Minister of Civil Aviation, Kinjarapu Ram Mohan Naidu, personally visited the injured passengers at Fortis and Medanta Hospitals to enquire about their condition and assure them of the government's full support. Senior officials from the Ministry of Civil Aviation also visited the hospitals and are coordinating closely with the airline and hospital authorities to ensure the injured receive the best possible medical care.

The aircraft has since been moved to the hangar, where the Flight Data Recorder (FDR) and Cockpit Voice Recorder (CVR) have been secured for detailed examination.

The Directorate General of Civil Aviation (DGCA) has initiated a comprehensive investigation into the incident. The Ministry of Civil Aviation and DGCA said they are closely monitoring the situation, reiterating that passenger safety remains the highest priority and that all necessary measures are being taken.

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