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By Author
Published on July 21, 2024
The hospitality industry is undergoing a significant transformation, driven by shifting consumer behaviors, technological advancements, and evolving leadership strategies. As we navigate this new landscape, it's essential for hospitality leaders to stay informed about the trends shaping the industry's future.
Sustainable leadership is a top trend, with hospitality leaders prioritizing eco-friendly practices, reducing carbon footprints, and promoting responsible tourism. This shift is driven by increasing concerns about climate change and environmental sustainability. Sustainable leadership is no longer a nicety but a necessity, and leaders must embed environmentally conscious practices into their operations.
Digital transformation is another key trend, with the pandemic accelerating the adoption of digital technologies in hospitality. Leaders must continue to invest in digital infrastructure, enhance cybersecurity, and leverage data analytics to drive business decisions. From contactless check-in to AI-powered customer service, digital technologies are revolutionizing the guest experience and improving operational efficiency.
Diversity, Equity, and Inclusion (DEI) initiatives are also becoming integral to leadership strategies. Hospitality leaders recognize the importance of creating inclusive environments for guests and employees alike, and are implementing diversity training, bias reduction, and equal opportunities programs. By fostering a culture of inclusivity, leaders can drive innovation, improve employee engagement, and enhance the guest experience.
Employee well-being and mental health are also gaining attention as leaders recognise the industry's high-stress levels and burnout rates. Initiatives like mindfulness programs, mental health support, and work-life balance are essential for talent retention and productivity. By prioritizing employee well-being, leaders can create a positive work culture and improve overall business performance.
Personalized experiences are becoming the new standard, with guests expecting tailored experiences that meet their unique needs and preferences. Leaders are leveraging data and technology to craft bespoke experiences, from curated local experiences to personalized amenities. By putting the guest at the center of their strategy, leaders can drive loyalty, increase revenue, and enhance their brand reputation.
Finally, strategic partnerships and collaborations are becoming increasingly popular as leaders seek to drive growth, improve efficiency, and enhance customer offerings. Collaborations with tech startups, wellness providers, and local businesses can help leaders stay ahead of the curve and drive innovation. By understanding and embracing these trends, hospitality leaders can position their businesses for success and shape the future of the industry.
By: Aman Chainani, Managing Director of Pacific Hospitality
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Published on November 30, 2024
As the biggest shopping event of the year, Black Friday 2024 is redefining the retail landscape, particularly in shopping malls across India. This global shopping phenomenon, known for massive discounts and limited-time offers, is more than just a sale—it’s a celebration of consumer excitement, brand engagement, and experiential shopping.
At Hospitalitynews, we delve into how shopping malls are stepping up their game, creating vibrant environments to attract visitors, offering them more than just discounts but a holistic shopping experience.
Unlike the isolated online experience, malls are leveraging Black Friday to offer interactive and immersive shopping experiences. From exclusive giveaways to extended sale hours and entertainment zones, malls are going beyond traditional shopping. The goal? To keep footfall high and make the shopping journey memorable.
Known for housing a blend of premium and budget-friendly brands, Gaur City Mall is offering flat 50%-60% discounts on over 60 renowned brands. Extended hours from 10:30 AM to 10:30 PM ensure that shoppers don’t miss out on the best deals.
Nestled in the heritage-rich Chandni Chowk, Omaxe Chowk merges tradition with modern retail. Shoppers spending ₹1,00,000 or more are rewarded with ₹5,000 gift vouchers, while top spenders (₹3,00,000+) can win 24kt gold coins.
This vibrant mall lives up to its name with its “Record-Tod Sale”, offering flat 50% off on premium brands like H&M, UNIQLO, and Bath & Body Works. For cinema enthusiasts, PVR INOX’s ₹99 movie tickets and unlimited popcorn refills add a touch of entertainment to retail therapy.
Urban Square Mall combines shopping and leisure with its Cinema Lovers Day, allowing visitors to enjoy movies for just ₹99 on 29th November. PVR INOX Kotak Credit Card holders get an even sweeter deal with ticket prices slashed to ₹1.
Malls are becoming spaces where retail meets hospitality, offering curated dining experiences, themed events, and personalized customer service. These efforts amplify footfall and create lasting impressions on shoppers, blending commerce with comfort.
The synergy between retail and hospitality industries is evident as Black Friday sales encourage increased dining, hotel bookings, and even tourist traffic to iconic shopping destinations. Malls like Omaxe Chowk, situated in cultural hubs, are seeing visitors turn shopping sprees into mini-getaways.
Hospitalitynews celebrates these innovations and invites readers to explore the transformative world of Black Friday 2024. As the lines between shopping, leisure, and hospitality blur, it’s clear that malls are here to stay as the heart of modern retail.
Published on November 27, 2024
Cygnett Hotels & Resorts is set to strengthen its footprint in India's hospitality sector with the signing of Cygnett Inn Kharagpur in West Bengal. Positioned as a full-service midscale hotel, this property aims to address the increasing demand for quality accommodations in Kharagpur, a key industrial and educational hub. The strategic expansion underlines Cygnett’s vision to provide exceptional hospitality experiences in India’s growing secondary markets.
The upcoming Cygnett Inn Kharagpur will feature over 75 contemporary rooms, designed to offer comfort and convenience for both business and leisure travelers. The hotel boasts an impressive 6,000 sq. ft. of banquet space and a 5,000 sq. ft. landscaped lawn, making it ideal for corporate events, social gatherings, and celebrations. Guests can look forward to premium amenities such as an all-day dining restaurant, a lobby lounge, a well-stocked bar, a health club, and a swimming pool, delivering a well-rounded experience.
Highlighting the property’s importance, Mr. Sarbendra Sarkar, Founder & Managing Director of Cygnett Hotels & Resorts, shared, "Kharagpur is a key industrial city with a significant base of corporate and leisure travelers. Cygnett Inn Kharagpur will offer a perfect balance of affordability, quality, and modern amenities, becoming a preferred choice in the region.” The property is expected to not only meet local accommodation demands but also contribute to the city’s hospitality landscape.
This signing is a part of Cygnett Hotels & Resorts’ broader strategy to reach 100 operational hotels by 2029. By focusing on destinations with untapped tourism potential and robust business activity, the group aims to create meaningful experiences for travelers while driving sustainable growth. The addition of Cygnett Inn Kharagpur reinforces this approach, as the brand continues to build a strong presence across India’s tier-2 and tier-3 cities.
With the global budget hotel market forecasted to grow from $276.3 billion in 2022 to $430.9 billion by 2032, Cygnett Hotels is poised to capitalize on this momentum. By offering a combination of consistent service, value for money, and sustainability-focused practices, the brand is redefining the midscale hospitality segment, ensuring guests receive high-quality experiences at affordable prices.
Rosetta Hospitality embraced the holiday spirit with simultaneous cake-mixing ceremonies at Elements by Rosetta - Varca, Goa, and Rosetta - Sakleshpur on November 21, 2024. These cherished annual traditions marked the official start of Christmas celebrations, bringing together guests, partners, and the community in an atmosphere of joy and camaraderie.
At Elements by Rosetta - Varca, Goa, the lush Rosetta Lawn served as the venue for a lively evening from 4:30 PM to 5:30 PM. Approximately 18-20 residents and travel partners, including notable attendees such as Mr. Orlando Nunes, General Manager of Trail Blazer Tours Pvt. Ltd., and Ms. Abida Kumar, Vice President of Minar Group, participated in the event.
Guests donned aprons and gloves to join in the traditional mixing of dried fruits, nuts, aromatic spices, and spirits. This festive blend, destined to mature into delicious Christmas cakes, symbolized the joy of the season and the spirit of togetherness that defines Rosetta’s ethos.
Meanwhile, at Rosetta - Sakleshpur, the event took place at Amish - The Botanical Kitchen, surrounded by the serene beauty of the coffee plantation. From 4:30 PM to 6:00 PM, guests—including Ms. Shreya Yadav—participated in this beloved tradition. The fragrant mix of ingredients, coupled with the tranquil natural surroundings, created a warm and festive ambiance that left everyone with fond memories.
The cake-mixing ceremonies at both locations reflected Rosetta Hospitality’s commitment to creating meaningful experiences that bring people closer. The events not only signaled the beginning of the Christmas season but also embodied the brand’s dedication to fostering joy and connection among its guests.
Rosetta Hospitality is renowned for its luxurious properties, exceptional service, and commitment to crafting memorable experiences. Elements by Rosetta - Varca, Goa, offers a serene coastal retreat, while Rosetta - Sakleshpur provides an escape into the heart of lush coffee plantations. Both properties exemplify the brand's philosophy of combining natural beauty, modern luxury, and heartfelt hospitality to deliver unforgettable getaways.
Rosetta Hospitality looks forward to continuing its festive celebrations and creating cherished moments for its guests in the weeks ahead.
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