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By Nithyakala Neelakandan
Published on April 29, 2024
Hyatt, in partnership with KultureCity, a leading nonprofit focusing on sensory accessibility and acceptance for individuals with invisible disabilities, conducted a survey to delve into the needs of neurodivergent travelers and caregivers. The findings shed light on how hotels can make travel experiences more seamless and inclusive for this demographic.
Key Findings
Booking Process: Nearly 70% of caregivers and over half of neurodivergent travelers expressed willingness to disclose their neurodiversity during the booking process to receive tailored care.
Visuals for Preparation: More than 50% of neurodivergent respondents expressed a desire for enhanced property visual layouts, such as 3D virtual tours and floorplans, to ease navigation.
Room Selection: Both neurodivergent travelers and caregivers emphasized the importance of flexible room selection, with over 60% believing that pre-assigned rooms could enhance the check-in experience.
Pre-Arrival Communication: While email remains the preferred communication method, 30% of neurodivergent travelers expressed a desire for phone calls about upcoming stays, particularly among neurodivergent business travelers.
On-Property Accommodations: Digital check-in/check-out services were favored by over half of neurodivergent travelers, and many expressed interest in sleep gadgets and wellbeing spaces to enhance their comfort during stays.
Hyatt's Response
Training and Awareness: Hyatt is committed to training its staff to better understand and accommodate the needs of neurodivergent guests. This includes offering courses to increase understanding and inclusion and expanding these programs to more properties.
Visual Enhancements: Hyatt is exploring the addition of 3D room tours to its websites to help neurodivergent travelers prepare for their stays.
Room Flexibility: Guests can request specific room types and locations through Hyatt's digital platforms, and the company is focused on enhancing its digital products with accessibility in mind.
Personalized Communication: Hyatt offers various channels for personalized pre-arrival communication, including phone, chat, and social media platforms.
On-Property Accommodations: Hyatt is expanding its offerings to include sleep gadgets and sensory aids, aiming to provide a more comfortable experience for neurodivergent travelers.
Through these initiatives, Hyatt aims to create a more inclusive environment for neurodivergent guests, rooted in its purpose of caring for people so they can be their best. As they continue to learn and evolve, Hyatt remains committed to working closely with expert collaborators to make improvements throughout the guest journey.
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By Hariharan U
Published on December 19, 2025
This festive season, ITC Hotels continue their legacy of creative, responsible celebration with sustainable Christmas trees across ITC Maurya, ITC Mughal, ITC Rajputana, and ITC Grand Bharat. These installations combine artistry, tradition, and eco-conscious practices, reflecting the brand’s ethos of Responsible Luxury, where celebration meets sustainability.
ITC Mughal: Weaving Tradition with Zardozi
In Agra, ITC Mughal’s grand lobby is adorned with a 17-feet Christmas Tree inspired by Zardozi craft, showcasing gold threads, beads, and intricate Mughal-era detailing. Each ornament celebrates the skill of local artisans while highlighting the hotel’s sustainable approach through renewable energy, reduced plastic usage, and biodiverse green spaces. The installation offers a festive experience that is immersive, artistic, and environmentally mindful.
ITC Rajputana: A Christmas Draped in Safa
At ITC Rajputana, a 15-feet pagri-inspired Christmas tree honours the craft communities of Rajasthan. Made with iron, plywood, and over 130 handcrafted safa fabrics in Bandhej, Pachranga, and Leheriya patterns, the vibrant installation reflects the region’s artistic heritage. Positioned in the Jaigarh Lobby, it exemplifies ITC Rajputana’s dedication to culturally rooted hospitality and Responsible Luxury.
ITC Maurya: Eco Elora – A Thoughtful Expression of Christmas
ITC Maurya presents Eco Elora, a 16-feet lobby installation crafted entirely from natural, repurposed, and biodegradable materials, including pine flowers, shola, betel nut skins, corn husk, palm leaves, jute, dried fruits, moss, and coconut coir. With 170 hours of meticulous craftsmanship, this tree embodies patience, precision, and sustainability, merging eco-conscious design with festive charm.
ITC Grand Bharat: Sustain-a-Tree
At ITC Grand Bharat, the Sustain-a-Tree offers a minimalist and eco-forward celebration. Constructed from wood, cane, and jute, each layer of the tree reflects intentional design and a commitment to sustainability, symbolising joy through mindful living and responsible festivity.
Across these iconic hotels, ITC’s green Christmas installations uphold a vision where creativity, culture, and sustainability converge, offering guests a festive experience that is as joyful as it is conscientious.
CheckIn has launched a new global pet-friendly program at all SUNDAY Hotels, allowing guests to travel with their pets at no additional cost. The initiative caters to the rising trend of travellers treating pets as integral family members, offering thoughtfully designed hospitality experiences for guests and their four-legged companions.
As part of the program, SUNDAY Hotels feature trained on-property teams, pet welcome kits including food and water bowls, waste bags, and toys at select hotels. The hotels also provide pet-friendly zones and curated recommendations for nearby services such as walkers, groomers, and vets.
CheckIn is collaborating with pet care brands and animal welfare organisations to enhance guest experiences. Planned initiatives include pet meetups in hotel lobbies, co-branded treats, and adoption drives across properties. Pilot programs in select locations have already shown higher repeat bookings and longer stays among guests travelling with pets.
Speaking on the launch, Varun Jain, COO, PRISM Asia, said, “Our global pet stay program is designed with clear safety and cleanliness standards, drawing on best practices from other group companies like G6 Hospitality in the USA. Guests can expect a consistent, high-quality experience for themselves and their pets wherever they travel.”
The move aligns with rapid growth in the pet care sector. In India alone, the pet care market was valued at INR 7,577 crore in 2024 and is expected to exceed INR 22,000 crore by 2031 (Blue Weave Consulting).
Pankaj Poddar, Group CEO, Cosmo First Limited, added, “Pets are part of modern families, and travel preferences are evolving. By combining Zigly’s expertise in pet wellbeing with CheckIn’s commitment to guest-first hospitality, we are creating a global benchmark for pet-friendly stays that ensures comfort, care, and convenience at every step.”
The introduction of free pet-friendly stays reinforces SUNDAY Hotels’ commitment to inclusive, experience-driven hospitality for travellers worldwide.
For more information: www.checkin.life
About PRISM
PRISM (parent company of OYO) is a global tech and hospitality company serving over 100 million customers across 35+ countries. Its portfolio spans short stays, extended living, luxury escapes, co-working hubs, celebration spaces, and hospitality technology solutions, simplifying urban living through scalable innovation.
By Manu Vardhan Kannan
Ronil Goa – the first JdV by Hyatt hotel in India and Southwest Asia – is celebrating its second anniversary this December, marking two years of heartfelt hospitality, joyful moments, and memorable Goan getaways. Located along the vibrant Calangute–Baga road in North Goa, the boutique hotel continues to reflect the spirit of its neighbourhood while offering guests an experience rooted in warmth, fun, and connection.
Originally part of Goa’s hospitality landscape since 1987, the property was reimagined as Ronil Goa – JdV by Hyatt in December 2023, ushering in a spirited new chapter. Over the past 24 months, Ronil Goa has evolved into a natural gathering space for reunions, milestone celebrations, bachelorette getaways, solo escapes, and carefree holidays, inviting guests to discover the Goa version of themselves in a relaxed and joyful setting.
The anniversary celebrations begin on December 1, 2025, with a Christmas Tree Lighting ceremony held in the hotel’s garden. Designed in collaboration with UseMe Works, Delhi, the Christmas tree has been crafted using upcycled fabric waste, highlighting Ronil Goa’s commitment to thoughtful and community-driven celebrations. This will be followed by the launch of the Tree of Giving, encouraging guests and colleagues to come together to fulfil wishes from children in the local community.
Throughout December, guests can participate in the anniversary festivities by spinning the Anniversary Wheel, which offers joyful surprises including special stay offers, spa experiences, and curated food and beverage treats. World of Hyatt members can also enjoy an exclusive 18 percent savings when booking stays up to 30 days in advance on the 18th of each month.
To further enhance the celebrations, Ronil Goa has introduced the “Your Goa Staycation” package. The experience includes welcome and departure moments, wine on arrival, a complimentary minibar stocked with local beers and snacks, daily spa rituals, farmhouse-style breakfasts with a Bloody Mary bar at Ronil Bistro, daily lunch or dinner, and special savings across dining and curated experiences.
Details and best available rates are available on Hyatt.com.
Reflecting on the milestone, Pratiti Rajpal, General Manager, Ronil Goa – JdV by Hyatt, said, “I have been fortunate to witness the coming together of Ronil Goa – the first JdV by Hyatt in India and Southwest Asia. This is not just a boutique resort, it’s a feeling that stays with you long after your vacation is over, an emotion best experienced firsthand by every guest and colleague who has been part of our journey. We remain committed to creating memorable vacations filled with heart and soul and look forward to welcoming everyone to our boutique resort.”
As Ronil Goa marks this meaningful milestone, it continues to strengthen its identity as a boutique destination where community, celebration, and the joy of travel come together effortlessly.
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