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By Nithyakala Neelakandan
Published on April 29, 2024
Hyatt, in partnership with KultureCity, a leading nonprofit focusing on sensory accessibility and acceptance for individuals with invisible disabilities, conducted a survey to delve into the needs of neurodivergent travelers and caregivers. The findings shed light on how hotels can make travel experiences more seamless and inclusive for this demographic.
Key Findings
Booking Process: Nearly 70% of caregivers and over half of neurodivergent travelers expressed willingness to disclose their neurodiversity during the booking process to receive tailored care.
Visuals for Preparation: More than 50% of neurodivergent respondents expressed a desire for enhanced property visual layouts, such as 3D virtual tours and floorplans, to ease navigation.
Room Selection: Both neurodivergent travelers and caregivers emphasized the importance of flexible room selection, with over 60% believing that pre-assigned rooms could enhance the check-in experience.
Pre-Arrival Communication: While email remains the preferred communication method, 30% of neurodivergent travelers expressed a desire for phone calls about upcoming stays, particularly among neurodivergent business travelers.
On-Property Accommodations: Digital check-in/check-out services were favored by over half of neurodivergent travelers, and many expressed interest in sleep gadgets and wellbeing spaces to enhance their comfort during stays.
Hyatt's Response
Training and Awareness: Hyatt is committed to training its staff to better understand and accommodate the needs of neurodivergent guests. This includes offering courses to increase understanding and inclusion and expanding these programs to more properties.
Visual Enhancements: Hyatt is exploring the addition of 3D room tours to its websites to help neurodivergent travelers prepare for their stays.
Room Flexibility: Guests can request specific room types and locations through Hyatt's digital platforms, and the company is focused on enhancing its digital products with accessibility in mind.
Personalized Communication: Hyatt offers various channels for personalized pre-arrival communication, including phone, chat, and social media platforms.
On-Property Accommodations: Hyatt is expanding its offerings to include sleep gadgets and sensory aids, aiming to provide a more comfortable experience for neurodivergent travelers.
Through these initiatives, Hyatt aims to create a more inclusive environment for neurodivergent guests, rooted in its purpose of caring for people so they can be their best. As they continue to learn and evolve, Hyatt remains committed to working closely with expert collaborators to make improvements throughout the guest journey.
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By Author
Published on May 31, 2026
Taj Exotica Resort & Spa, Goa has strengthened its sustainability efforts with the successful implementation of Piped Natural Gas (PNG) infrastructure across the resort. The move marks a significant milestone in the property's ongoing commitment to environmentally responsible operations and aligns with IHCL Goa’s sustainability and social impact framework, Paathya.
The introduction of PNG is expected to enhance energy efficiency across key operational areas, including kitchens, staff dining facilities, and utility services. As one of the cleanest-burning hydrocarbon fuels, PNG helps reduce carbon emissions while improving combustion efficiency and operational safety standards.
Beyond its environmental advantages, the transition also simplifies daily hotel operations. The adoption of a continuous piped supply removes the need for LPG cylinder handling, storage, transportation, and refill management. This not only improves operational continuity but also contributes to enhanced workplace hygiene, safety, and efficiency.
Commenting on the initiative, Ranjit Philipose, Senior Vice President – Operations, IHCL Goa, said that sustainability remains deeply embedded in the organisation’s approach to operations and growth. He noted that the implementation of PNG infrastructure at Taj Exotica Resort & Spa, Goa represents an important milestone in the Paathya journey and reflects the company’s commitment to adopting cleaner and future-ready solutions across its hotel portfolio.
He further added that responsible hospitality today extends beyond guest experiences and focuses on creating long-term positive impact through conscious decisions that benefit both the environment and local communities.
The latest initiative further reinforces IHCL Goa’s vision of integrating sustainable practices across its operations while supporting India's broader clean energy goals. Through projects aligned with the Paathya framework, the company continues to advance responsible luxury and environmentally conscious hospitality practices.
By Hariharan U
Published on May 30, 2026
Lords Hotels & Resorts has announced the launch of Lords Inn Katra, further strengthening the group’s footprint in India’s growing spiritual tourism market.
Located close to the revered Vaishno Devi Shrine, the new hotel is positioned to cater to both pilgrims and leisure travellers visiting one of the country’s most significant religious destinations.
Situated in the heart of Katra, the property features 45 rooms along with modern amenities and hospitality services designed to provide guests with a comfortable and convenient stay experience while reflecting the spiritual character of the destination.
According to the company, Katra continues to attract millions of visitors every year due to its religious importance and strong tourism connectivity, making it a key market for hospitality expansion.
Speaking about the launch, Pushpendra Bansal said the new property strengthens the brand’s regional presence while offering travellers a stay experience backed by the company’s hospitality standards and service approach.
Vikas Suri added that spiritual tourism in India continues to witness steady growth, with Katra remaining one of the country’s most important pilgrimage destinations. He noted that the launch aligns with the company’s broader strategy of expanding into high-potential spiritual and leisure markets.
Meanwhile, Kumar Roushan highlighted the group’s continued focus on strengthening its presence across Jammu & Kashmir while addressing the increasing demand for quality hospitality infrastructure in the region.
The hotel will also feature dining and guest facilities designed to offer convenience and relaxation for travellers during their visit.
With the addition of Lords Inn Katra, Lords Hotels & Resorts continues to expand its presence across India’s prominent pilgrimage and tourism destinations.
has announced the launch of Lords Inn Katra, further strengthening the group’s footprint in India’s growing spiritual tourism market.
By Manu Vardhan Kannan
Published on May 27, 2026
Radisson Bengaluru City Center recently hosted the 5th edition of GReaT Conversations in partnership with the Karnataka Event Management Association (KEMA), bringing together experts from the events, weddings, airline, and media sectors for an engaging round table discussion.
Held around the theme of Green Meetings, the session focused on how sustainability is increasingly shaping the future of MICE, corporate events, and social celebrations. As businesses and consumers continue looking for more responsible and meaningful experiences, discussions centred on ways hotels and event partners can work together to create gatherings that are impactful while remaining environmentally conscious.
The event also highlighted Bengaluru’s growing position as one of South India’s key markets for MICE, weddings, and lifestyle-focused hospitality experiences. Industry leaders shared thoughts on stronger collaboration between hotels and planners to ensure events are managed responsibly while continuing to deliver enhanced guest experiences.
The discussion was moderated by Jit Bose, Vice President - Commercial, and attended by Puneet Dutta COO and Anu Shinoj from GRT Hotels & Resorts. Karnataka Event Management Association was represented by Tony Stephen President and Srikant Kanoi Executive Vice President, along with key members of the Executive Committee, showcasing the growing partnership between the hospitality and events industries.
The evening itself reflected the event’s sustainability focus. Through GRT Hotels & Resorts’ GReaT Green Meetings initiative, the experience featured environmentally responsible event arrangements, locally sourced culinary offerings, and mindful operational practices. Guests later attended a networking dinner at the hotel’s terrace venue overlooking Ulsoor Lake, offering panoramic views of Bengaluru’s skyline.
Speaking on the initiative, Vikram Cotah, CEO, GRT Hotels & Resorts, said:
"We thank the Executive Committee of the Karnataka Event Management Association for collaborating with us on another edition of GReaT Conversations and bringing together industry thought leaders to discuss the trends and future of sustainable events. As the MICE and wedding segments continue to grow, it is important for hotels and event partners to create experiences that are not only memorable, but also mindful of the environment and the communities we serve."
Conducted as an interactive round table discussion, the event encouraged an open exchange of ideas among senior stakeholders from the events and wedding industry, airlines, and media sectors. Conversations covered emerging MICE trends, changing wedding expectations, experiential hospitality, sustainability practices, and the future of responsible events in India.
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