Understanding Neurodiversity in Travel: Insights from Hyatt's Survey

Understanding Neurodiversity in Travel: Insights from Hyatt's Survey

By Nithyakala Neelakandan

Published on April 29, 2024

Hyatt, in partnership with KultureCity, a leading nonprofit focusing on sensory accessibility and acceptance for individuals with invisible disabilities, conducted a survey to delve into the needs of neurodivergent travelers and caregivers. The findings shed light on how hotels can make travel experiences more seamless and inclusive for this demographic.

Key Findings

Booking Process: Nearly 70% of caregivers and over half of neurodivergent travelers expressed willingness to disclose their neurodiversity during the booking process to receive tailored care.

Visuals for Preparation: More than 50% of neurodivergent respondents expressed a desire for enhanced property visual layouts, such as 3D virtual tours and floorplans, to ease navigation.

Room Selection: Both neurodivergent travelers and caregivers emphasized the importance of flexible room selection, with over 60% believing that pre-assigned rooms could enhance the check-in experience.

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Pre-Arrival Communication: While email remains the preferred communication method, 30% of neurodivergent travelers expressed a desire for phone calls about upcoming stays, particularly among neurodivergent business travelers.

On-Property Accommodations: Digital check-in/check-out services were favored by over half of neurodivergent travelers, and many expressed interest in sleep gadgets and wellbeing spaces to enhance their comfort during stays.

Hyatt's Response

Training and Awareness: Hyatt is committed to training its staff to better understand and accommodate the needs of neurodivergent guests. This includes offering courses to increase understanding and inclusion and expanding these programs to more properties.

Visual Enhancements: Hyatt is exploring the addition of 3D room tours to its websites to help neurodivergent travelers prepare for their stays.

Room Flexibility: Guests can request specific room types and locations through Hyatt's digital platforms, and the company is focused on enhancing its digital products with accessibility in mind.

Personalized Communication: Hyatt offers various channels for personalized pre-arrival communication, including phone, chat, and social media platforms.

On-Property Accommodations: Hyatt is expanding its offerings to include sleep gadgets and sensory aids, aiming to provide a more comfortable experience for neurodivergent travelers.

Through these initiatives, Hyatt aims to create a more inclusive environment for neurodivergent guests, rooted in its purpose of caring for people so they can be their best. As they continue to learn and evolve, Hyatt remains committed to working closely with expert collaborators to make improvements throughout the guest journey.


Vivanta Debuts in Vrindavan, Strengthening IHCL’s Spiritual Tourism Portfolio

Vivanta Debuts in Vrindavan, Strengthening IHCL’s Spiritual Tourism Portfolio

By Hariharan U

Published on March 29, 2026

Indian Hotels Company Limited has announced the opening of Vivanta Vrindavan, marking the brand’s debut in one of India’s most revered spiritual hubs, Vrindavan. The launch reinforces IHCL’s continued focus on expanding its presence across key pilgrimage and spiritual destinations in the country.

Strategically located close to major temples and cultural landmarks, the 135-key property has been designed to offer a calm and immersive stay experience, reflecting the spiritual essence of the destination while maintaining Vivanta’s contemporary hospitality approach.

Speaking on the launch, Deepika Rao noted that spiritual destinations in India continue to witness sustained and diverse travel demand, with Vrindavan remaining central to this journey. She added that the hotel aims to deliver a stay experience rooted in the ethos of the destination.

The property features multiple dining and lifestyle offerings including Mynt, an all-day vegetarian restaurant with global and regional influences; Swirl, a lobby café; Wink, a poolside bar; and Tease, an alfresco dining space. Guests can also access wellness facilities such as a spa, fitness centre, and an open-to-sky infinity pool.

Highlighting the operational vision, Saurabh Mitra shared that the hotel has been thoughtfully designed to reflect the vibrant character of Vrindavan, with a focus on delivering meaningful and personalised guest experiences.

The opening aligns with IHCL’s broader strategy of tapping into India’s growing spiritual tourism segment, where destinations like Shri Banke Bihari Mandir and Prem Mandir continue to attract both domestic and international travellers.

With this addition, IHCL further strengthens its position in the experiential hospitality space, blending cultural authenticity with modern comfort to cater to evolving traveller preferences.


LOYA at Taj West End Bengaluru Hosts an Intimate Storytelling Afternoon

LOYA at Taj West End Bengaluru Hosts an Intimate Storytelling Afternoon

By Manu Vardhan Kannan

Published on March 29, 2026

LOYA at Taj West End, Bengaluru marked World Storytelling Day with a calm and thoughtfully curated afternoon that brought people together over stories and shared experiences.

The gathering was designed as a space for open conversations around storytelling, seen as a way to preserve meaning and capture the beauty and emotion of everyday life. Much like food, which often brings people closer, storytelling became the centre of the afternoon’s experience.

The session featured a diverse group of voices, including writer and journalist Ruth D’Souza Prabhu, wine expert and writer Ruma Singh, hospitality connoisseur Aslam Gafoor, and sensory artist Indu Antony, known for capturing the unique scents of Karnataka.

As the conversation unfolded, it became clear that despite their different backgrounds, storytelling connected them all. Rooted in Indian culture and heritage, food emerged as a shared theme, bringing together memories, perspectives, and personal journeys, reflecting what LOYA aims to celebrate.

The menu added another layer to the experience, featuring dishes with strong cultural roots and stories of their own. Guests were served selections such as Dal ki Chaat, Dahi Kraal, Gola Paratha, Tudkiya Bhaat, and Kala Moti Gucchi Pulao, each offering a glimpse into traditional flavours.

Set against the serene backdrop of Taj West End, Bengaluru, the afternoon carried a sense of quiet elegance. Conversations flowed naturally, supported by a thoughtfully planned culinary experience.

Through such initiatives, LOYA continues to create a space where food, culture, and storytelling come together in a meaningful way, offering guests an experience that goes beyond dining.

LOYA, operated by IHCL, is the brand’s flagship North Indian concept that celebrates the culinary traditions of the region. With a focus on time-honoured recipes, slow cooking methods, and heirloom ingredients, the restaurant presents flavours that are both authentic and refined. With a seating capacity of 117, LOYA at Taj West End, Bengaluru offers an experience where every detail, from the interiors to the music, is designed to reflect India’s rich food heritage while blending it with a modern touch.


Courtyard Pune Chakan Enhances Stay with Focus on Comfort and Well-being

Courtyard Pune Chakan Enhances Stay with Focus on Comfort and Well-being

By Hariharan U

Published on March 28, 2026

Courtyard by Marriott Pune Chakan has introduced a property-wide upgrade aimed at improving guest comfort and overall well-being, with a clear focus on enhancing the stay experience.

As part of this initiative, the hotel has installed new mattresses across all rooms, addressing the growing importance of quality sleep for travellers. The move reflects a shift in hospitality priorities, where rest and relaxation are becoming key parts of the guest journey.

The upgrade has been designed keeping both business and leisure travellers in mind, offering a space that supports better sleep, reduces travel fatigue, and creates a more relaxed environment throughout the stay.

Commenting on the development, Amol More said, “At Courtyard By Marriott Pune Chakan, we believe that true hospitality goes beyond service, it’s about how our guests feel during and after their stay. This upgrade is part of our ongoing commitment to ensuring every guest experiences superior comfort, relaxation, and peace of mind.”

The refreshed room experience is part of the hotel’s continued effort to align its offerings with wellness-focused travel trends, where guests increasingly look for stays that help them unwind and recharge.

With this update, the property continues to strengthen its approach to guest-centric hospitality, focusing on simple yet impactful changes that make a noticeable difference to the overall stay.

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