Understanding Neurodiversity in Travel: Insights from Hyatt's Survey

Understanding Neurodiversity in Travel: Insights from Hyatt's Survey

By Nithyakala Neelakandan

Published on April 29, 2024

Hyatt, in partnership with KultureCity, a leading nonprofit focusing on sensory accessibility and acceptance for individuals with invisible disabilities, conducted a survey to delve into the needs of neurodivergent travelers and caregivers. The findings shed light on how hotels can make travel experiences more seamless and inclusive for this demographic.

Key Findings

Booking Process: Nearly 70% of caregivers and over half of neurodivergent travelers expressed willingness to disclose their neurodiversity during the booking process to receive tailored care.

Visuals for Preparation: More than 50% of neurodivergent respondents expressed a desire for enhanced property visual layouts, such as 3D virtual tours and floorplans, to ease navigation.

Room Selection: Both neurodivergent travelers and caregivers emphasized the importance of flexible room selection, with over 60% believing that pre-assigned rooms could enhance the check-in experience.

image

Pre-Arrival Communication: While email remains the preferred communication method, 30% of neurodivergent travelers expressed a desire for phone calls about upcoming stays, particularly among neurodivergent business travelers.

On-Property Accommodations: Digital check-in/check-out services were favored by over half of neurodivergent travelers, and many expressed interest in sleep gadgets and wellbeing spaces to enhance their comfort during stays.

Hyatt's Response

Training and Awareness: Hyatt is committed to training its staff to better understand and accommodate the needs of neurodivergent guests. This includes offering courses to increase understanding and inclusion and expanding these programs to more properties.

Visual Enhancements: Hyatt is exploring the addition of 3D room tours to its websites to help neurodivergent travelers prepare for their stays.

Room Flexibility: Guests can request specific room types and locations through Hyatt's digital platforms, and the company is focused on enhancing its digital products with accessibility in mind.

Personalized Communication: Hyatt offers various channels for personalized pre-arrival communication, including phone, chat, and social media platforms.

On-Property Accommodations: Hyatt is expanding its offerings to include sleep gadgets and sensory aids, aiming to provide a more comfortable experience for neurodivergent travelers.

Through these initiatives, Hyatt aims to create a more inclusive environment for neurodivergent guests, rooted in its purpose of caring for people so they can be their best. As they continue to learn and evolve, Hyatt remains committed to working closely with expert collaborators to make improvements throughout the guest journey.


SAii Hotels & Resorts Relaunches with New Brand Identity and Growth Strategy

SAii Hotels & Resorts Relaunches with New Brand Identity and Growth Strategy

By Nishang Narayan

Published on July 4, 2025

SAii Hotels & Resorts, the distinctive lifestyle brand under Thailand’s S Hotels & Resorts (SHR), has officially relaunched with a renewed brand identity anchored on the belief that “Peace of Mind is the Ultimate Luxury.” This strategic evolution marks a key chapter in SHR’s long-term growth vision, positioning SAii to thrive in a competitive global market.

The refreshed identity brings together carefully crafted elements to elevate the guest experience and set SAii apart. A core part of this transformation is the introduction of SAii Brand Signatures, which include:

  • SAii Local Gurus: Friendly local experts who curate authentic experiences, helping guests uncover hidden gems.

  • SAii Wellness Gurus: Specialists offering tailored wellness journeys, from yoga to curated spa therapies.

  • Sensory Lobbies: Welcoming spaces infused with calming scents, natural textures, and abundant light.

  • Easy Check-in: Guests can opt for digital check-in via the SAii App or a warm, personal greeting by SAii Gurus.

  • Digital Detox: Encouraging guests to unplug, with devices safely stored and returned fully charged.

  • Fresh, Healthy, Happy: A culinary philosophy that celebrates fresh, sustainably sourced ingredients, showcased at signature dining venues like Terra & Mar, Miss Olive Oyl, Mr. Tomyam, bean/Co, and SAii Beach Club.

Driving Growth Through Two-Pronged Strategy

SHR is executing a dual strategy to fuel SAii’s expansion. First, through asset enhancement, by renovating properties and elevating the guest journey with these new brand signatures and visuals. Second, through an asset-light approach, focusing on Hotel Management Agreements (HMAs) and targeted mergers & acquisitions across Thailand and the Asia Pacific, enabling rapid yet quality-driven growth.

This strategic shift is already yielding strong results. After its major renovation last December, SAii Laguna Phuket, the brand’s flagship, reported a record-high average daily rate (ADR), up 31% year-on-year, and a 23% rise in RevPAR in Q1 2025—highlighting the success of SHR’s asset enhancement initiatives.

image

Michael Marshall, CEO of S Hotels & Resorts, shared, “This relaunch reflects evolving traveller desires for more meaningful, mindful stays. At the heart of our brand evolution is a promise of true peace of mind—creating spaces where guests feel connected, cared for, and at ease. Our brand refinement and expansion strategy place us in a strong position for sustainable growth.”

Looking ahead, the upcoming renovation of SAii Phi Phi Island Village in 2026 will complete the revamp of the entire SAii portfolio, further reinforcing the brand’s commitment to delivering experience-led stays.

Sustainability at the Core

SAii Hotels & Resorts also continues to lead in responsible tourism. The brand has earned Green Globe certification three years in a row, while its properties in Phuket and the Maldives became the first in their countries to achieve the Sustainable Event Standards GOLD certification by the Event Industry Council (EIC). Across its portfolio, initiatives range from phasing out single-use plastics and reducing carbon emissions, to supporting marine conservation and local artisans—underlining a deep commitment to community and environmental stewardship.

About SAii Hotels & Resorts

SAii Hotels & Resorts, an upper-upscale lifestyle brand under Thailand’s S Hotels & Resorts PCL, reimagines affordable luxury by offering heartfelt service, nature-inspired surroundings, and customised guest experiences in idyllic Thai and Maldivian locales. A proud member of the Global Hotel Alliance (GHA) and the GHA DISCOVERY loyalty programme, SAii stands for peace-of-mind luxury with a sustainable heart.

Learn more at saiihotels.com or follow @saiihotelsresorts on Instagram and Facebook.


Rubystone Hospitality Launches Premium Hotel in Vrindavan, Strengthening Its Spiritual Circuit

Rubystone Hospitality Launches Premium Hotel in Vrindavan, Strengthening Its Spiritual Circuit

By Nishang Narayan

Published on July 3, 2025

Rubystone Hospitality has announced the opening of its latest property in Vrindavan, marking the group’s 12th hotel and furthering its presence in India’s spiritual and cultural tourism circuit. Located conveniently close to the famed Prem Mandir, Banke Bihari Temple, ISKCON Temple, Nidhivan, and the tranquil Yamuna Ghats, the hotel is perfectly positioned for devotees and tourists alike.

The new property features comfortable, well-furnished, and affordable rooms, a multi-cuisine restaurant serving a wide variety of dishes, and a charming terrace café offering stunning views of Vrindavan. Designed with a focus on nature and calm surroundings, the hotel provides a serene retreat, whether for spiritual seekers or travellers simply looking to unwind.

Speaking on the launch, Mr. Sandeep Singh, founder of Rubystone Hospitality, shared, “Vrindavan occupies a unique position in the hearts of millions. With this hotel, we aim to offer tourists a stay that is warm, clean, and full of peace. We have tried to bring together modern hospitality with the sanctity of this lovely city.”

image

He further noted that the hotel is thoughtfully designed to cater to today’s travellers — individual pilgrims, families on vacation, and couples seeking a peaceful getaway. “The goal is to provide simple comforts with caring service, so guests can be free to pursue their mission — to pray, rest, or explore,” he added.

This new opening is part of Rubystone’s broader strategy to expand into spiritual and cultural destinations across India. With several development projects already underway, the group plans to announce additional openings in other holy cities over the coming months.

The hotel is now open to guests, with bookings available across all major travel platforms.


IHCL to Debut Ginger Hotel in Kanpur with 100 Keys

IHCL to Debut Ginger Hotel in Kanpur with 100 Keys

By Nishang Narayan

Published on July 2, 2025

The Indian Hotels Company (IHCL) has announced the signing of a new Ginger hotel in Kanpur, Uttar Pradesh, reinforcing its strategy to expand in India’s growing commercial centres. This greenfield project will be developed in collaboration with JK Urbanscapes Developers Limited, marking a continued partnership between the two groups.

Strategically located on Kalpi Road, near the Kamala Cricket Club, the 100-key Ginger Kanpur promises excellent connectivity to key business and leisure districts, making it well-suited for both corporate travellers and tourists visiting the city.

"Kanpur is a prominent manufacturing and commercial hub in Uttar Pradesh, making it an ideal location for Ginger’s offering. This signing is part of our strategy to build Ginger’s presence in such emerging cities," said Deepika Rao, Executive Vice President, New Businesses and Hotel Openings, IHCL. "We are delighted to extend our partnership with JK Urbanscapes Developers Limited."

The hotel will feature Ginger’s signature Qmin, a vibrant bar, meeting facilities, and a fitness centre — offering a seamless blend of work and leisure for its guests.

Maneesh Mansingka, CEO of JK Urbanscapes Developers Limited, added, "We are happy to continue our partnership with IHCL. Our projects with the company will contribute to Kanpur’s hospitality landscape."

With this signing, IHCL now has 34 hotels across Uttar Pradesh, including 21 under various stages of development, underscoring its robust commitment to the state’s hospitality growth.

JK Urbanscapes Developers Limited is part of the historic JK Singhania family business, whose legacy spans over 140 years with interests in sectors like cement, paper, tyres, defence, chemicals, healthcare, education, retail, and IT. The group’s real estate arm, originally incorporated as JK Cotton Ltd. in 1924, continues to play a key role in shaping urban infrastructure.

The new Ginger hotel is set to contribute significantly to Kanpur’s evolving hospitality landscape, catering to the dynamic needs of the city’s growing commercial and leisure segments.

Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!

Subscribe to Hospitality news e-magazine for free and never miss an issue.

By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.

Advertise With Us

We have various options to advertise with us including Events, Advertorials, Banners, Mailers, etc.