Up Norway Expands Leadership Team Amid Growing Demand for Luxury Travel

Up Norway Expands Leadership Team Amid Growing Demand for Luxury Travel

By Nithyakala Neelakandan

Published on September 16, 2024

Up Norway, a sustainable luxury travel company, has appointed Karoline Hoff as its new Managing Director. Founder Torunn Tronsvang, who has led the company since its inception in 2016, will now take on the role of Chief Experience Officer (CXO). This leadership change marks a significant step in Up Norway's continued commitment to providing luxury travel experiences rooted in Norwegian culture and sustainability.

Tronsvang expressed her excitement about the transition, emphasizing the company's mission to become a leading expert in value-driven luxury travel. "Karoline's strategic expertise guiding our growth allows me to focus on innovating exceptional travel experiences and inspiring positive change through our journeys," said Tronsvang.

Hoff has worked in various industries, including at Møller Mobility Group, WiMP Music (now Tidal), Orkla ASA, and McKinsey & Company. Hoff holds both Bachelor and Master of Science degrees in Economics and Business Administration from The Norwegian School of Economics and Business Administration (NHH). With her background in project management, strategic planning, and team leadership, Hoff is expected to play a key role in Up Norway's future.

Erik Jakobsen, a board director at Up Norway, praised Hoff’s appointment, noting her leadership will help meet the growing demand for value-driven travel experiences. "Hoff's leadership will be instrumental in refining our strategic direction and meeting the increasing demand for value-driven travel experiences that reflect Norwegian authenticity, respect for nature, and community engagement," he stated.

Hoff, in turn, expressed her enthusiasm for her new role, stating, "I'm thrilled to join Up Norway and lead the team in creating unforgettable experiences for our travelers. I'm incredibly impressed by what the team has accomplished so far, and I'm excited to be part of this journey to make Norway the world's most attractive travel destination."

Tronsvang’s move to CXO reflects her dedication to Up Norway’s mission of offering authentic, sustainable travel experiences. Since founding the company, she has sought to counter the superficial travel experiences often associated with Norway. Under her leadership, Up Norway has become a top sustainable travel curator, offering bespoke itineraries that highlight Norwegian culture while prioritizing environmental and social responsibility.

Tronsvang will now focus on her passion for destination and experience development, working closely with local partners to continue shaping Up Norway's unique offerings. "I am excited about my new role as Chief Experience Officer," Tronsvang said. "This transition is part of our vision for the company's future. Collaborating with Karoline will be vital as we advance our mission to make Norway the world's most attractive travel destination."

Up Norway’s leadership changes come at a time of significant growth. The company has already added five new team members in 2024, reflecting increasing demand for its eco-friendly, luxury travel experiences. Up Norway’s expansion strategy, guided by B Corp principles, aims to offer high-quality travel experiences without sacrificing sustainability.

For more details on Up Norway, visit their website at upnorway.com.


Chef Thirumal Mohan Leads Culinary Operations at Lemon Tree Hotel Whitefield

Chef Thirumal Mohan Leads Culinary Operations at Lemon Tree Hotel Whitefield

By Manu Vardhan Kannan

Published on October 17, 2026

Lemon Tree Hotel Whitefield, Bengaluru, is strengthening its culinary offerings under the leadership of Executive Chef Thirumal Mohan, who brings extensive experience across luxury hospitality, regional Indian cuisine, banquet operations, convention centres and airline catering. Known for his expertise in South Indian specialities and regional culinary traditions, he oversees the hotel's culinary operations, menu development, food quality and kitchen management.

Chef Thirumal Mohan has previously served as Head Chef at Fairfield by Marriott Bengaluru Rajajinagar and Chef de Cuisine at The Leela Bhartiya City, Bengaluru, where he handled convention centre and banquet operations. His professional journey also includes culinary roles at Marriott Whitefield, Bengaluru, Aloft Bengaluru and LSG Sky Chefs, where he supported Lufthansa's airline catering operations in Bengaluru.

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Over the years, he has developed expertise in culinary team leadership, menu planning, maintaining food quality and consistency, and creating dining experiences for diverse guest segments. His experience across hotel restaurants, large-scale events, banquets and airline catering has given him a broad understanding of kitchen operations and the changing expectations of the hospitality industry.

A key part of Chef Thirumal Mohan's career has been his participation in food festivals celebrating South Indian and regional Indian cuisines. Through these initiatives, he has showcased traditional ingredients, authentic cooking techniques and distinctive regional flavours to guests across India and international destinations.

His culinary festival portfolio includes a South Indian Cuisine Festival at Fairfield by Marriott, Kathmandu, Nepal, and a food festival at Courtyard by Marriott, Kathmandu, both in 2018. In 2017, he participated in the Karnataka Cuisine – Flavours of the Coast festival at Renaissance Mumbai Convention Centre Hotel, Powai, and a South Indian Cuisine Festival at Goa Marriott Resort and Spa.

In 2016, his engagements included a Kerala Cuisine Onam Festival at Marriott Bengaluru, a Karnataka Cuisine Festival at Fairfield by Marriott Bengaluru Rajajinagar, and a Tamil Nadu cuisine showcase at Courtyard by Marriott, Gurugram. His earlier initiatives featured South Indian cuisine at JW Marriott Mumbai Juhu in 2015, a Karnataka-themed Indian Culinary Route at Marriott Bengaluru, and a Chettinad Cuisine festival at the same hotel.

His regional cuisine showcases also took him to Courtyard by Marriott, Bilaspur, and Aloft Bengaluru, where he presented South Indian food festivals in 2014 and 2012, respectively. In 2011, he showcased South Indian cuisine in Belgium through an initiative associated with Lufthansa German Airlines.

At Lemon Tree Hotel Whitefield, Bengaluru, Chef Thirumal Mohan brings together his knowledge of regional cuisines, menu innovation and operational management to strengthen the hotel's food and beverage offerings. His experience in South Indian specialities, supported by his background in large-scale kitchen operations and international culinary showcases, contributes to a dining approach that balances regional authenticity, consistent food quality and contemporary guest expectations.


Sheraton Grand Chennai Resort & Spa Appoints Ather Raza as Director of Operations

Sheraton Grand Chennai Resort & Spa Appoints Ather Raza as Director of Operations

By Manu Vardhan Kannan

Published on October 16, 2026

Sheraton Grand Chennai Resort & Spa has appointed Ather Raza as its new Director of Operations, bringing an experienced hospitality professional back to the property where he was previously part of the pre-opening team. With a career spanning more than two decades across leading hospitality brands in India and the Middle East, Ather brings expertise in hotel operations, pre-opening projects, renovations, guest experience and operational excellence.

His professional journey includes leadership positions at Sheraton Grand Bengaluru, Aloft Cessna Business Park, Sheraton Grand Bangalore at Brigade Gateway, Goa Marriott Resort, Hyderabad Marriott Hotel & Convention Centre and JW Marriott Mumbai.

Throughout his career, Ather has contributed to improving operational performance, financial planning, guest satisfaction and team development across hospitality properties. He also played an instrumental role in opening the first managed Aloft hotel in Asia Pacific, gaining valuable experience in launching new properties and establishing operational standards.

In his new role at Sheraton Grand Chennai Resort & Spa, Ather will focus on driving operational excellence, enhancing guest experiences, strengthening team performance and supporting the resort's overall business objectives.

His return brings a combination of familiarity with the resort's operations and experience across Marriott and Starwood properties. With his background in hotel management and operational leadership, the appointment supports the resort's continued focus on service quality and guest satisfaction.


Novotel Goa Resort & Spa and Novotel Goa Candolim Appoint Sagarika Das as Reservation Manager

Novotel Goa Resort & Spa and Novotel Goa Candolim Appoint Sagarika Das as Reservation Manager

By Hariharan U

Published on October 15, 2026

Novotel Goa Resort & Spa and Novotel Goa Candolim have appointed Sagarika Das as Reservation Manager, strengthening the reservations function across both properties as they continue to focus on guest experience and operational efficiency.

Das brings over eight years of hospitality experience, having begun her career in 2018. Her professional background spans reservations, guest relations and hotel operations, with previous associations including Novotel Chandigarh, other Accor brands across India, Hilton and May Flower.

Her experience across multiple hospitality brands has helped her develop an understanding of reservation management, guest expectations and the importance of delivering a seamless experience from the initial booking interaction through arrival.

In her new role, Das will oversee reservations for both Novotel Goa properties, working closely with the commercial and operational teams to streamline reservation processes, optimise room inventory and enhance the pre-arrival guest journey.

The appointment comes as the properties continue to strengthen their positioning among leisure, family and business travellers visiting Goa. At Novotel Goa Resort & Spa, the hotel's pet-friendly offering and phased guest room renovations are also part of its ongoing efforts to enhance the overall guest experience.

Commenting on the appointment, Amit Sangwan, Cluster General Manager, Novotel Goa Resort & Spa and Novotel Goa Candolim, said:

"We are delighted to welcome Sagarika to the Novotel Goa family. Her experience across reservations, guest relations and hotel operations, coupled with her previous association with Accor, makes her a valuable addition to our team. The reservations function plays a vital role in shaping a guest's journey and creating that all-important first impression of our hotels. We are confident that Sagarika's guest-centric approach, industry experience and understanding of reservation operations will further strengthen this experience. We wish her every success in her new role and look forward to her contributions to the continued growth of our properties."

Outside work, Das enjoys cooking and reading, interests that reflect her creativity and curiosity to continue learning.

Her appointment highlights the importance of reservations leadership in coordinating room availability, supporting commercial performance and shaping guest perceptions before arrival.

About Novotel

Novotel Hotels, Suites & Resorts is part of Accor, an international hospitality group. The brand operates hotels, suites and resorts designed for business and leisure travellers, offering contemporary accommodation, dining, flexible workspaces, family facilities and fitness amenities.

With more than 600 locations across over 60 countries, Novotel participates in ALL Accor, the group's booking platform and loyalty programme, which provides members access to rewards, services and experiences.

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