Vail Resorts Introduces AI-Powered 'My Epic Assistant' for Enhanced Ski Experiences

Vail Resorts Introduces AI-Powered 'My Epic Assistant' for Enhanced Ski Experiences

By Nishang Narayan

Published on March 22, 2024

Ski enthusiasts, get ready for a game-changer! Vail Resorts has just rolled out My Epic Assistant, a new feature within the My Epic app, set to redefine your skiing experience. Leveraging the latest in AI technology, combined with the knowledge of resort experts, this digital assistant is all about making your visit as smooth and enjoyable as possible.

Gone are the days of scouring through websites or waiting on hold for resort info. With My Epic Assistant, you've got a 24/7 buddy ready to answer all your queries - from mountain conditions to where to grab a bite. And if you're craving human interaction, the assistant seamlessly connects you to a live expert with just a tap.

Launching in the 2024/25 winter season, My Epic Assistant initially covers four iconic Colorado resorts: Beaver Creek, Vail Mountain, Breckenridge, and Keystone. But don't worry, Vail Resorts plans to extend this handy tool to more locations in the coming seasons.

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Chris Smith, Vail Resorts' CIO, is excited about the potential of AI to transform guest services, ensuring skiers and riders can "navigate their day at our mountain resorts with confidence, efficiency, and ease." This move follows the introduction of Mobile Pass and Mobile Lift Tickets, further streamlining the guest experience while pushing for environmental sustainability by reducing waste.

The My Epic app, now boosted with My Epic Assistant, offers a wealth of features, including lift line times, trail maps, and live mountain conditions. And the future looks even brighter, with plans to add personalised recommendations and booking support, making each guest's experience uniquely tailored to their preferences.

So, whether you're planning your next ski trip or just daydreaming about hitting the slopes, Vail Resorts' My Epic Assistant is ready to make your winter adventure epic.


Beverly Wilshire Integrates Hologram Technology in Suites for Enhanced Guest Experience

Beverly Wilshire Integrates Hologram Technology in Suites for Enhanced Guest Experience

By Nishang Narayan

Published on April 17, 2024

Beverly Wilshire, A Four Seasons Hotel, is taking a significant leap forward in the hospitality industry by integrating advanced hologram technology into its luxurious Penthouse and Presidential Suites. This pioneering move makes Beverly Wilshire the first hotel to employ such technology to elevate the level of guest service provided.

The hotel has partnered with Proto, a Los Angeles-based company known for being the first and only platform to offer holographic communications. The introduction of the Proto M device into the hotel suites enables a unique form of interaction where the hotel’s Guest Experience team can beam directly into the rooms. This technology not only adds a futuristic touch but also enhances the personalized service that Beverly Wilshire is known for.

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Serge Sturbois, the hotel’s Director of Guest Experience, expressed excitement about this innovation, stating, "We are elated to provide our guests with yet another way to communicate with us. Guests can now choose to connect with us through in-person interactions, Four Seasons Chat, text, calls, or the cutting-edge hologram technology."

The Proto M device allows real-time communication between the staff and guests, making it possible to discuss the day’s itinerary, suite features, and more, all through a live holographic display. This method has been adopted by Fortune 500 companies, top universities, and Hollywood studios, showing significant improvements in the quality of communication over traditional video solutions.

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Reed Kandalaft, Regional Vice President and General Manager of Beverly Wilshire, highlighted the hotel’s commitment to innovation, "Introducing The Proto M is yet another way we continue to pioneer in this ever-evolving landscape. Our guests expect the latest in technology, experiences, and design, and we're proud to exceed those expectations."

This addition to Beverly Wilshire’s guest services not only reinforces the hotel’s reputation as a leader in providing unique and advanced amenities but also sets a new standard in the luxury hospitality industry.


Enso Connect and Extenteam Launch EnsoAssist: Revolutionising Hospitality with 24/7 Support

Enso Connect and Extenteam Launch EnsoAssist: Revolutionising Hospitality with 24/7 Support

By Nishang Narayan

Published on April 16, 2024

Enso Connect, a pioneer in digital guest experience platforms for short-term rental professionals, has announced a strategic partnership with Extenteam, a leading staffing agency in the vacation rental industry. This collaboration has given birth to "EnsoAssist," a synergistic service that marries Enso Connect's advanced automation and AI-powered unified inbox technology with Extenteam's expert hospitality team to deliver 24/7 guest support.

Through EnsoAssist, Enso Connect's customers will gain access to a comprehensive support system that includes handling booking inquiries, managing requests for early check-ins and late check-outs, and addressing any other guest needs throughout their stay. This service utilises Enso Connect's platform to facilitate seamless communication across various channels such as email, SMS, and WhatsApp, ensuring guests receive timely and efficient service.

Francois Gouelo, Cofounder and CEO of Enso Connect, highlighted the benefits of this partnership, stating, "This collaboration allows us to combine our technological strengths with Extenteam's proven expertise in hospitality support. It's designed to help hospitality professionals scale their operations without the overhead costs associated with extensive human resources or local full-time employees."

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Ari Eryorulmaz, CEO of Extenteam, also expressed excitement about the partnership, saying, "We are thrilled to join forces with Enso Connect to bring this innovative service to the short-term rental market. By integrating our hospitality support skills with Enso Connect’s cutting-edge technology, we can provide a robust solution that not only enhances guest satisfaction but also allows our clients to concentrate on growing their core business."

For hospitality professionals looking to elevate their guest experience and operational efficiency, EnsoAssist represents a significant advancement. It enables them to focus more on strategic growth while entrusting guest communications and issue resolution to a dedicated team of experts.

Current Enso Connect customers interested in EnsoAssist can inquire about pricing options and setup through their existing platforms to start enjoying comprehensive 24/7 guest services support tailored to the dynamic needs of today's hospitality industry.


InnSpire Unveils InnSpire.ONE AI, Transforming Global Hotel Operations

InnSpire Unveils InnSpire.ONE AI, Transforming Global Hotel Operations

By Nishang Narayan

Published on April 15, 2024

InnSpire, known for its cutting-edge technology solutions in the hospitality sector, has recently announced a global rollout of its latest achievement, the InnSpire.ONE AI platform. This platform is set to redefine the operations of high-end hotels around the world by improving communication, personalising guest interactions, optimising task management, and aiding in executive decision-making.

Martin Chevalley, the CEO and Co-founder of InnSpire, expressed his excitement about the launch, stating, "InnSpire.ONE AI is a game-changer for the hospitality industry, enabling hotels to enhance their service quality and efficiency, which is crucial in today's fast-paced market."

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The platform offers several notable features:

Personalized Guest Engagement: Utilises AI to provide immediate, tailored responses to guest inquiries, enhancing satisfaction and loyalty.

Transformative Staff Communication: Promotes efficient communication among staff, simplifying workflows and boosting productivity.

Effortless Task Management: Automates task allocation and monitoring, ensuring that every detail is managed flawlessly.

Strategic Insights for Executives: Functions as a vital source of data, offering insights that help in making informed business decisions and maintaining a competitive edge.

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Since its debut at HITEC 2023 in Toronto, the platform has been implemented at The Don CeSar in Florida and is expanding globally. Parker Harvey, a director at The Don CeSar, shared his positive experience, noting, "InnSpire.ONE AI has significantly enhanced our guest engagement, setting new standards in personalised service."

For more details on how InnSpire.ONE AI integrates with other guest services like mobile check-in and entertainment solutions, visit www.innspire.com.

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