Vietnam Airlines Collaborates with Amadeus for Technology Upgrade: A Step Towards Digital Transformation

Vietnam Airlines Collaborates with Amadeus for Technology Upgrade: A Step Towards Digital Transformation

By Author

Published on October 25, 2023

In a major leap towards modernization and enhanced operational efficiency, Vietnam Airlines has inked a significant deal with Amadeus to integrate cutting-edge passenger service system (PSS) technology into its operations. The collaboration underscores Vietnam Airlines’ ambitious aspiration to transform into a digital-savvy airline by the year 2025.

The alliance isn’t a new beginning but an expansion of the existing partnership that is rooted in distribution. With this agreement, Vietnam Airlines is poised to revolutionize its digital offerings, positioning itself as a technology-driven retailer in the Asia Pacific region. The deal isn’t just about adoption but adaptation, leveraging innovative technology to enhance the passenger experience.

The introduction of Amadeus Altéa PSS solution promises a sea of change for Vietnam Airlines, ushering in an era of advanced travel technology. The airline now joins the elite club of over 200 global airlines that are reaping the benefits of Amadeus PSS technology. This integration is more than a technological upgrade – it’s a transformative journey designed to refine operations and enrich passenger experiences.

Altéa NDC is another feather in the cap of Vietnam Airlines. It’s not just about distributing content and fares but crafting customized, tailored offerings for passengers. In the world of digital merchandising, Altéa NDC stands as a bridge connecting passengers to a world of personalized travel experiences.

Vietnam isn’t just a country; it’s one of the world’s preferred tourism and business hubs of Southeast Asia. As per the International Air Transport Association (IATA), it’s the fifth fastest-growing aviation market globally. With an anticipated 150 million passengers annually by 2035, the sky is the limit for Vietnam’s aviation sector.

Vietnam Airlines, with its flag soaring high, is not just witnessing but contributing to this growth. Catering to 40% of domestic passengers and expanding its international footprint, the airline is strategically positioned to harness this growth. Each route, from the 21 domestic to 29 international destinations, isn’t just a connection but a testament to Vietnam Airlines’ growing prominence.

In the grand tapestry of aviation, SkyTeam Alliance shines bright, and Vietnam Airlines is a proud member of this esteemed alliance. With a fleet that includes modern, eco-efficient Boeing 787 Dreamliners, Airbus A350-900 XWBs, and Airbus A321neos, every journey promises not just comfort but an experience of impeccable service.

With the ‘Excellence Network Program’ and initiatives like ‘Stay Now Pay Later’, OYO isn’t just marking its territory but redefining hospitality. Each hotel, each room, and each experience is a step towards a future where travel isn’t just about staying but experiencing, exploring, and enriching one’s journey. The festive and winter season isn’t just a period but an opportunity for travelers and hotel owners alike to step into a world where hospitality meets innovation, and experiences are crafted, not just offered.


2024 Travel Industry Reflections and 2025 Predictions: Insights from Leaders

2024 Travel Industry Reflections and 2025 Predictions: Insights from Leaders

By Nishang Narayan

Published on December 26, 2024

As the curtains fall on 2024, the travel industry pauses to reflect on a year that reshaped the sector and set the stage for the future. From the resurgence of domestic travel to advances in sustainable practices and technology-driven innovations, the year has been pivotal. Industry leaders Ashok Vashist, Founder and CEO of WTiCabs, and Pranav Dangi, CEO and Founder of The Hosteller, share their reflections and predictions for 2025.

2024: A Year of Transformation

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Ashok Vashist described 2024 as a defining year for travel, with a strong push towards sustainability and technological integration. "The growing adoption of electric vehicles and shared mobility services has transformed the landscape. Customers now actively choose eco-friendly options, and corporates align with ESG goals by embracing sustainable practices," said Ashok. He highlighted challenges like charging infrastructure and battery recycling but emphasized the sector's resilience and adaptability.

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Pranav Dangi reflected on the revival of domestic and international travel, driven by Millennials and Gen Z travelers seeking affordable, community-centric, and sustainable experiences. "The rise of offbeat and regional destinations due to remote work has energized domestic travel. Technology has been a game changer, with AI-driven personalization and seamless digital experiences becoming the norm," shared Pranav. At The Hosteller, sustainability initiatives such as energy-efficient operations and vegetarian menus resonated with eco-conscious travelers.

Looking Ahead to 2025

As 2025 approaches, both leaders foresee exciting opportunities and unique challenges.

Ashok Vashist envisions a transformative phase for mobility, with electric vehicles, alternative fuels, and shared services at the forefront. "AI, automation, and Mobility-as-a-Service platforms will drive seamless, personalized travel experiences. Investments in infrastructure and battery tech will bridge gaps, paving the way for scalable and inclusive mobility solutions," he said.

For Pranav Dangi, 2025 will be a year of innovation and personalization in travel. "Travelers will seek unique experiences like eco-tourism, cultural immersion, and adventure trips. Workations will continue to grow as remote work becomes a norm, and we at The Hosteller aim to provide tailored spaces for digital nomads. Technology will further simplify planning, with AI offering real-time recommendations," Pranav added.

Sustainability remains a central focus for both leaders. Ashok predicts a surge in demand for eco-friendly solutions, while Pranav anticipates increased interest in lesser-known destinations as travelers move away from crowded hotspots. "2025 will be all about meaningful travel, with Gen Z and Millennials driving trends like slow travel," Pranav concluded.

A Greener, Smarter Tomorrow

As the industry enters a new chapter, the insights of leaders like Ashok and Pranav underscore the evolving preferences of travelers and the innovations shaping the sector. Whether it’s creating seamless mobility ecosystems or redefining backpacking experiences, the future of travel is poised to be more sustainable, personalized, and connected.


Celebrate Christmas in Dubai: A Festive Wonderland Awaits

Celebrate Christmas in Dubai: A Festive Wonderland Awaits

By Nishang Narayan

Published on December 25, 2024

As the festive season kicks off, Dubai transforms into a magical winter wonderland, blending luxurious charm with heartwarming traditions. Whether you're planning a holiday with family, friends, or loved ones, ASM Tourism ensures a Christmas experience that’s nothing short of spectacular. Here’s your ultimate guide to celebrating Christmas in style in Dubai!


Top Festive Attractions in Dubai


Akasa Air Continues Growth with Boeing Partnership and Strong Service Focus

Akasa Air Continues Growth with Boeing Partnership and Strong Service Focus

By Manu Vardhan Kannan

Published on December 25, 2024

Akasa Air, the rapidly growing airline that began operations in August 2022, continues to expand its fleet with a strong partnership with Boeing. With a current fleet of 26 Boeing 737 MAX planes, the airline is poised to receive more aircraft as it works with Boeing to fulfill its order of 200 aircraft by March 2025. Akasa’s Founder and CEO, Vinay Dube, confirmed that the airline is in constant discussions with Boeing to manage aircraft deliveries, emphasizing that there are no supply chain concerns hindering their progress.

In a recent interview with PTI, Dube expressed optimism about 2024, noting that it has been a successful year for Akasa Air. He shared the airline’s continued commitment to service excellence, with a focus on delivering a gentler and kinder experience for travelers. "Consumers view Akasa as a kind and gentler airline, a little more empathetic," Dube said. The airline has also maintained a strong focus on ensuring its employees feel respected and valued, further enhancing the airline's culture.

Fleet and Delivery Updates

Akasa Air has already inducted 4 new planes into its fleet in 2024 and plans to add more in the near future. While Dube did not provide specific numbers on the upcoming aircraft deliveries, he confirmed that Akasa Air remains confident in its strong relationship with Boeing and expects additional deliveries in the current fiscal year. In January 2024, the airline made headlines by announcing an order for 150 Boeing aircraft, which includes 737 MAX 10 and 737 MAX 8-200 models. This follows an earlier order for 72 Boeing 737 MAX aircraft placed in 2021.

Strong Financial Standing

Dube also addressed rumors surrounding the airline's potential funding plans, stating that Akasa is performing financially ahead of its expectations. "We are a well-capitalized airline, and we will continue to be one," he emphasized. This financial strength underscores the airline's commitment to growth, even amid a competitive market.

Market Perspective

In light of concerns about a virtual duopoly in India’s aviation market, where IndiGo and the Air India group collectively dominate with over 91% market share, Dube remains focused on what Akasa can control. The airline, with a 4.5% market share, remains committed to serving customers with kindness and empathy, prioritizing the customer experience over external market dynamics.

Akasa’s future is bright, with an expanding fleet and a focus on exceptional service, ensuring it continues to grow in the competitive Indian aviation industry.

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