Vouch Launches HOME to Revolutionise Hotel Operations

By Nishang Narayan

Published on March 21, 2024

Vouch has stepped up its game in the hospitality sector with the introduction of the Hotel Operations Management Ecosystem (Vouch HOME), a powerful back-end solution designed to elevate operational excellence in hotels. This innovative ecosystem compliments Vouch's guest-facing platform, providing a comprehensive solution that simplifies workflows, automates routine tasks, and fosters a new level of operational efficiency within the hospitality industry.

Traditional hotel operations often struggle with manual processes, isolated data, and communication gaps between different departments, which can negatively impact guest satisfaction. Vouch HOME addresses these challenges head-on, offering an integrated solution that streamlines operations, enhances staff collaboration, and ultimately enriches the guest experience.

Joseph Ling, the visionary founder and CEO of Vouch, emphasised the critical need for efficiency in the hospitality industry. "Excellence in hospitality starts behind the scenes. With Vouch HOME, we're enabling hotels to automate their operations comprehensively, allowing them to concentrate on delivering memorable experiences to their guests," Ling stated.

What sets Vouch HOME apart is its ability to act as the central nervous system for hotel operations, connecting various departments such as Housekeeping, Front Office, F&B, and Engineering under one unified platform. This not only eliminates the need for multiple vendors but also provides a singular, comprehensive view of operational data.

Vouch HOME includes several key features:

Task Manager: A central task management system that offers mobile access and real-time status updates to ensure tasks are completed promptly.

Room Assignments and Inspection: Automates room assignments for housekeeping staff and provides instant alerts for room inspections, based on customized checklists.

Preventive Maintenance: Facilitates proactive scheduling and tracking of maintenance tasks, reducing downtime and enhancing guest satisfaction.

Looking towards the future, Vouch plans to incorporate generative AI technology into its ecosystem. This advanced feature will analyse operational data to offer personalised, actionable insights for hotels, further optimising their operations and fostering sustainable growth. This AI-driven enhancement is expected to launch in the first half of 2024, marking another milestone in Vouch's commitment to revolutionising the hospitality industry.

With Vouch HOME, hotels can look forward to achieving higher levels of efficiency and operational excellence, paving the way for enhanced guest experiences and improved profitability.

Pudu Robotics Unveils BellaBot Pro with Advanced AI and Enhanced Safety Features

By Nishang Narayan

Published on April 20, 2024

Pudu Robotics, a leader in the global service robotics market, has launched the BellaBot Pro, the newest iteration of its flagship smart service robot. This launch represents a significant step forward in robotics for the hospitality and retail sectors, with improvements based on extensive customer feedback worldwide.

Felix Zhang, founder and CEO of Pudu Robotics, highlighted the importance of this innovation, stating, "We are at a pivotal moment in automation and robotics. BellaBot Pro is designed to significantly enhance human productivity and service quality in various sectors."


Key Features of BellaBot Pro Include:

Enhanced Marketing Capabilities: BellaBot Pro now features an 18.5-inch advertising screen, transforming it into a mobile promotion platform that not only draws attention but also enhances ad conversion efficiency. The robot offers customizable options like dynamic facial expressions and multimedia advertising, which allow businesses to deliver tailored marketing messages directly to consumers.

Advanced PUDU VSLAM+ Technology: This technology integrates laser and vision for accurate navigation without the need for stickers, making deployment quicker and adaptable to various environments, including large areas up to 200,000 square meters.

Greeting Recognition Interaction: The new front camera can detect customer gestures such as waving and respond appropriately, enhancing customer interaction.

Improved Tray Detection and Dish Recognition: These features allow BellaBot Pro to monitor its tray status and recognize dishes, providing voice introductions of meals to customers, which improves service efficiency and dining experience.

Omnidirectional Obstacle Avoidance and Ground Projector Lights: These safety enhancements help BellaBot Pro navigate crowded environments more safely by minimizing blind spots and alerting pedestrians to its presence.


The BellaBot Pro is designed for seamless integration into any hospitality or retail setting, offering significant reductions in setup time and increased operational efficiency. This robot is not just a technological advancement but also a practical solution geared towards enhancing the customer service experience.

With over 70,000 units shipped globally and a presence in more than 60 countries, Pudu Robotics continues to lead in the service robotics sector, pushing the boundaries of what robots can do in service industries. For more detailed information on BellaBot Pro and other innovations, visit Pudu Robotics’ website.

Thanx Launches Enhanced Mobile App CMS for Restaurants

Thanx Launches Enhanced Mobile App CMS for Restaurants

By Nishang Narayan

Published on April 19, 2024

Thanx, a leader in guest engagement and retention solutions, today announced significant updates to its mobile app content management system (CMS), offering unparalleled customization capabilities to the restaurant industry. This enhancement allows restaurants to control their app’s design, branding, and user experience directly, bypassing the traditional barriers of custom app development.

Zach Goldstein, Founder and CEO of Thanx, emphasized the benefits of the updated CMS, stating, "We're excited to offer a powerful tool that empowers restaurants to create mobile apps that are infinitely customizable without the need for expensive, time-consuming custom development."

The upgraded CMS offers a wide range of customization options, from basic font and color changes to advanced adjustments like background and border styling, padding, and more. Restaurants can now design their app components to align precisely with brand guidelines, and modify their appearance and arrangement dynamically to enhance user engagement.

An early beneficiary of the new CMS capabilities is Bubbakoo’s Burritos, a fusion-style restaurant chain. Chris Ives, CFO of Bubbakoo’s, reported a significant 12.8% increase in app downloads following the adoption of the updated system. “The flexibility provided by Thanx allows us to continuously refine our mobile app to better serve our customers and align seamlessly with our brand identity,” said Ives.


Key Features of the Thanx CMS:

App Onboarding Customization: Tailor the onboarding process with custom imagery and messaging to educate new users about the app’s benefits and features.

Home Screen Customization: Update and style every element of the home screen with precision, ensuring consistency with the restaurant’s branding.

Menu Showcase: Display menu items with distinct design elements that can either blend with the home screen or feature a unique style to highlight specific offerings.

Loyalty Marketplace: Manage loyalty program details like branding, rewards design, value assignments, and expiration settings in real time to adapt to market trends and operational needs.

Ordering and POS Integrations: Seamlessly integrate with existing ordering and POS systems to monitor app performance and adjust strategies based on measured outcomes.

This CMS overhaul not only simplifies the management of app content for restaurant operators but also enhances the guest experience by ensuring a more personalized and engaging user interface. With these advancements, Thanx continues to redefine how restaurants approach digital guest engagement, setting a new standard in the industry for flexibility and control over mobile app environments.

Rotana's Partners with Chef's Eye to Reduce Food Waste

Rotana's Partners with Chef's Eye to Reduce Food Waste

By Nithyakala Neelakandan

Published on April 19, 2024

Rotana, a leading hospitality brand, has embarked on a groundbreaking initiative to reduce food waste and minimize its carbon footprint. Through a strategic partnership with Chef’s Eye, an intuitive food-waste measurement technology, Rotana is revolutionizing its operations to promote sustainability.

Implemented across Rotana’s properties in the UAE since the end of 2023, this innovative project is spearheaded by Jarrett Beaulieu, Rotana’s Vice President of Food and Beverage. The results from the first quarter of 2024 are promising, with Rotana successfully reducing its carbon emissions by an impressive 41,245.93kg. This reduction is equivalent to charging over 2.7 million smartphones for a full year or powering 10 gasoline passenger vehicles.

Furthermore, Rotana has achieved a significant reduction in food waste, averaging 25 grams per cover. This includes a 22% decrease in overall production or trim waste, a 15% reduction in food waste from buffet stations, and a remarkable 63% decrease in food waste from plated meals.

Beaulieu emphasizes Rotana's commitment to sustainable practices, stating, “When food is wasted, every resource that goes into the production of the food, such as water and energy, both of which produce greenhouse gasses, is also wasted. Not only do these wasted resources increase our carbon footprint, but the food that ends up in landfills also produces methane, further contributing to our carbon footprint. That is why curbing food waste is a key objective for achieving Rotana’s overall sustainability goals.” 

Chef’s Eye technology plays a pivotal role in Rotana’s efforts to manage food waste effectively. This innovative solution allows Rotana chefs to identify and analyze specific dishes and ingredients that are wasted, enabling them to make critical changes to reduce waste and improve operational efficiency. By pinpointing areas for improvement, such as training needs and overproduction patterns, Chef’s Eye contributes to more effective menu development and kitchen operations.

Rotana’s commitment to sustainability extends beyond its partnership with Chef's Eye. The brand has implemented various initiatives across its properties, including reducing single-use plastics, launching bottling rooms to bottle filtered water, and introducing sustainable, locally sourced breakfast offerings.

In addition, Rotana has signed an agreement with the National Food Loss and Waste Initiative, Ne’ma, aligning with the UAE's goal to reduce food loss and waste by 50% by 2030.

Through these initiatives, Rotana reaffirms its dedication to sustainable practices, demonstrating leadership in the hospitality industry and paving the way for a more environmentally conscious future.

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