Xenia Jamshyd Lam Appointed as General Manager at Hyatt Centric Juhu Mumbai

Xenia Jamshyd Lam Appointed as General Manager at Hyatt Centric Juhu Mumbai

By Nishang Narayan

Published on March 16, 2025

Hyatt Centric Juhu Mumbai has announced the appointment of Xenia Jamshyd Lam as its General Manager. With over 14 years in the hospitality industry and a deep passion for guest experiences, Lam brings a dynamic approach to the hotel, aiming to blend technology, community engagement, and personalized service to redefine luxury hospitality in Mumbai.

Before joining Hyatt in 2023, Lam spent 12 years with IHCL, honing her skills in relationship building, strategic planning, and project management. Her tenure at Hyatt Place Hyderabad Banjara Hills showcased her ability to enhance guest satisfaction, drive revenue strategies, and foster a collaborative team culture—an approach she now brings to Hyatt Centric Juhu Mumbai.

A Vision for Guest-Centric Hospitality

For Lam, hospitality is not just a profession; it's a way of life, deeply ingrained in her family's legacy. Her name, Xenia, which means "hospitable" in Greek, perfectly reflects her commitment to curating meaningful guest experiences.

“I am excited to lead the team at Hyatt Centric Juhu Mumbai and create a vibrant, community-focused environment. My goal is to elevate the guest experience, position Sesame as a premier dining destination, and establish the hotel as Mumbai’s leading boutique stay,” said Lam.

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Beyond her hands-on experience, Lam holds a master’s degree in gastronomy from the University of Gastronomic Sciences in Italy and has pursued further education in hospitality and business administration, equipping her with a unique blend of culinary expertise and business acumen.

Empowering Teams & Embracing Innovation

Lam's leadership philosophy is rooted in empowerment, collaboration, and guest-centricity. She believes in the power of teamwork, often quoting, "Alone you go faster, but together you go further." She is dedicated to fostering an inclusive team culture that values individual contributions and shared success.

She also prioritizes innovation, ensuring that Hyatt Centric Juhu Mumbai stays ahead of the curve by adapting to the evolving technological needs of modern travelers. Her goal is to solidify the hotel’s position at the forefront of Mumbai’s hospitality scene.

A Multi-Faceted Leader

Beyond hospitality, Lam is a published author, food and travel writer, artist, and polyglot, currently learning Spanish. Her diverse passions lend a unique perspective to her leadership style, enriching her ability to connect with both guests and colleagues.

With her visionary leadership and deep-rooted passion for hospitality, Lam is set to usher in a new era of experiential luxury at Hyatt Centric Juhu Mumbai.


Conrad Pune Appoints Subhadeep Saha as Rooms Division Manager

Conrad Pune Appoints Subhadeep Saha as Rooms Division Manager

By Hariharan U

Published on April 27, 2026

Conrad Pune has announced the appointment of Subhadeep Saha as Rooms Division Manager, reinforcing its leadership team in operations and guest experience.

With over 12 years of experience across multiple properties within Hilton, Subhadeep brings deep expertise in guest services, team leadership, and operational excellence. In his most recent role, he managed front office and health club operations in a high-volume MICE environment, where he drove improvements in loyalty engagement, guest satisfaction scores, and online reputation rankings.

His career includes key roles at leading Hilton properties such as DoubleTree Suites by Hilton Bengaluru, Hilton Garden Inn Trivandrum, and Hilton Bangalore Embassy GolfLinks, building a strong foundation in operational standards and cross-functional leadership.

In his new role at Conrad Pune, Subhadeep will oversee Rooms Division along with Wellness and Leisure operations, focusing on strengthening day-to-day efficiencies and enhancing guest satisfaction. His responsibilities will span the hotel’s 351 rooms, dining outlets, meeting spaces, and lifestyle facilities, ensuring seamless and consistent service delivery.

Sharing his thoughts, Subhadeep expressed enthusiasm about joining the property, highlighting his focus on collaboration, empathy, and team-driven leadership to create meaningful guest and colleague experiences.

Commenting on the appointment, Abhishek Sahai, General Manager, Conrad Pune, noted that Subhadeep’s operational expertise and people-first approach will play a key role in further elevating the hotel’s service standards.

This appointment reflects Conrad Pune’s continued focus on strengthening leadership capabilities while delivering refined and consistent luxury hospitality experiences.


Courtyard by Marriott Mahabaleshwar Appoints Vikas Thakre as Assistant Manager – Reservations

Courtyard by Marriott Mahabaleshwar Appoints Vikas Thakre as Assistant Manager – Reservations

By Hariharan U

Published on April 27, 2026

Courtyard by Marriott Mahabaleshwar has announced the appointment of Vikas Ravi Thakre as Assistant Manager – Reservations, further strengthening its operational leadership.

With over six years of experience in the hospitality industry, Vikas brings a strong mix of reservations expertise, operational efficiency, and guest-focused service. In his new role, he will oversee the hotel’s reservations function, focusing on optimising booking channels, improving forecasting accuracy, and enhancing overall reservation performance.

Commenting on the appointment, Rahul Janve, General Manager, highlighted that Vikas’s understanding of reservation systems and ability to drive efficiency make him a valuable addition to the team.

Prior to joining the Mahabaleshwar property, Vikas was associated with Fairfield by Marriott Calangute, where he served as Assistant Manager – Reservations. During his tenure, he managed individual and group bookings, monitored room inventory, and collaborated closely with sales and front office teams. He also contributed to reservation reporting, booking trend analysis, and revenue optimisation strategies.

He began his journey at the same property as a Reservation Executive, where he played a key role in streamlining processes and improving operational efficiency. His earlier experience includes roles at The Fern Residency and Le Méridien Nagpur, where he developed a strong foundation in front office operations and guest relations.

Speaking on his new role, Vikas expressed enthusiasm about joining the team and contributing to seamless reservation experiences while maintaining high service standards.

Recognised for his consistent performance, he has received multiple accolades, including Employee of the Month and Associate of the Month awards. With proficiency in systems such as Opera, Marsha, and HPP, along with a strong analytical approach, he is well-positioned to further enhance the hotel’s reservations operations.


Foodlink Global Appoints Jayved Kumar as Head Chef in Dubai

Foodlink Global Appoints Jayved Kumar as Head Chef in Dubai

By Hariharan U

Published on April 27, 2026

Foodlink Global has announced the appointment of Jayved Kumar as Head Chef, reinforcing its culinary leadership in the Middle East region.

With over 15 years of experience, Chef Jayved brings a strong foundation in modern Indian cuisine, kitchen operations, and team leadership. Known for his ability to blend traditional flavours with contemporary techniques, he has built a reputation for delivering consistent quality across large-scale operations.

Prior to this role, he served as Unit Chef at PINCODE Restaurant by Chef Kunal Kapur, where he played a key role in menu innovation and guest satisfaction. His professional journey also includes tenures with Azure Hospitality Pvt. Ltd. and Royal Orchid & Regenta Hotels, where he gained extensive experience in menu development, vendor management, and operational efficiency.

In his new role at Foodlink Global, Chef Jayved will oversee kitchen operations across Dubai, focusing on menu innovation, maintaining global hygiene and safety standards, and enhancing overall dining experiences. His expertise spans curry and tandoor specialities, fusion cuisine, and large-scale kitchen administration, supported by strong knowledge of HACCP compliance and quality audits.

Speaking on his appointment, Chef Jayved expressed enthusiasm about joining the brand, highlighting his intent to create innovative dining experiences that combine traditional Indian flavours with modern presentation and techniques.

This strategic appointment underscores Foodlink Global’s commitment to strengthening its culinary excellence and expanding its presence in the competitive Middle East hospitality landscape.

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