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By Author
Published on November 6, 2023
Zomato has once again outperformed expectations, showcasing a robust performance in its core food delivery business. This impressive growth trajectory has been significantly propelled by the company’s strategic Gold subscription programme. The latest quarterly figures are in, and they tell a compelling story of success and expansion. Zomato's Gross Order Value (GOV) soared to INR 7,980 crore, marking a notable 20% increase year-on-year.
With the food delivery giant witnessing an increase in average monthly transacting customers from 17.5 million to 18.4 million, the surge in order volumes has been remarkable, keeping the average order value stable. According to Rakesh Ranjan, the chief executive of the food delivery vertical, this growth has been "almost entirely led by growth in order volumes."
The Gold subscription programme has emerged as a significant contributor to this growth, accounting for about 40 percent of the GOV in the latest quarter. Membership numbers doubled from the previous quarter, hitting 3.8 million subscribers. Despite impacting the margins due to factors such as negligible delivery charges for Gold members and additional operational costs, the programme is refining its edge. Akshant Goyal, the chief financial officer at Zomato, emphasizes the narrowing margin gap between Gold and non-Gold orders, underscoring a strategic shift towards absolute contribution profit.
Competing head-on with its rival Swiggy’s Swiggy One subscription, Zomato has not extended its Gold benefits to BlinkIt but continues to hone its flagship programme. Amidst this strategy, the company has recorded a profit for the second consecutive quarter, with INR 36 crore for the three months ending September, coupled with a revenue from operations standing at INR 2,848 crore.
These fruitful results have propelled Zomato’s shares to climb over 10 percent, pushing the company's market capitalization beyond the USD 12 billion mark. Zomato's strategic focus on its Gold subscription programme, paired with relentless pursuit of operational efficiencies, paints a promising picture for its stakeholders.
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By Manu Vardhan Kannan
Published on August 10, 2025
Marriott International, Inc. has declared a quarterly cash dividend of 67 cents per share on its common stock, reaffirming its commitment to delivering shareholder value. The dividend will be paid on September 30, 2025, to shareholders who are on record as of August 21, 2025.
Alongside the dividend announcement, the hospitality giant also revealed an expansion of its share repurchase program. The board of directors has authorized the repurchase of an additional 25 million shares of its Class A common stock. This comes in addition to the approximately 7.4 million shares that were still available under previous authorizations as of July 30, 2025.
Marriott has already bought back 6.4 million shares this year, amounting to $1.7 billion. These moves reflect the company’s continued confidence in its financial stability and long-term performance, aiming to strengthen shareholder value through strategic capital allocation.
Published on August 4, 2025
In what was intended to be a smooth digital transformation, postal services across the Chennai Circle continue to remain disrupted even days after a scheduled upgrade to India Post's new IT 2.0 system. The software transition—part of a broader effort to modernize the nation’s postal network—was implemented on August 2nd and 4th across Chennai North and South divisions. However, officials have now confirmed that technical issues still persist, leaving customers and businesses grappling with delayed or inaccessible services.
Key services such as Speed Post, registered mail, parcel bookings, and money orders have either been significantly slowed or paused altogether in many branches. Despite expectations that systems would normalize post-upgrade, the rollout of the Advanced Postal Technology (APT) system has proven more complex than anticipated.
“We are still working on stabilizing the system. There have been unforeseen glitches post-upgrade, and our teams are actively resolving them,” said a senior postal official who requested anonymity.
The disruption has raised concerns across industries—including the hospitality sector—where timely document dispatch, license renewals, vendor payments, and customer correspondence are crucial to daily operations.
Experts and industry stakeholders are now calling on India Post to introduce alternative operational strategies or backup mechanisms during such large-scale transitions.
“In a digital age where seamless service is non-negotiable, a complete blackout due to a software update is avoidable. A fallback process, whether manual or cloud-based, should be in place to ensure continuity,” said a Chennai-based hospitality consultant.
The hospitality industry relies heavily on postal services for legal documentation, international communication, and procurement logistics. The ongoing delays have caused bottlenecks not just in operations but also in customer experience delivery.
As authorities continue to work toward a resolution, the broader question remains: Should India’s essential public infrastructure be this vulnerable to a single system upgrade? The answer may lie in future-proofing core services with hybrid digital models that include disaster recovery plans and parallel systems.
Hospitalitynews.in will continue to track updates as the situation evolves.
By Nishang Narayan
Published on July 5, 2025
Brigade Hotel Ventures Limited, the second largest owner of chain-affiliated hotels and rooms in South India, has raised ₹126 crore in a pre-IPO placement round, bringing a strategic investor on board ahead of its planned initial public offering.
The company issued 1.4 crore equity shares to 360 ONE Alternates Asset Management Limited (360 ONE) at ₹90 per share (including a premium of ₹80) in consultation with lead bankers. This placement, representing 4.74% of Brigade Hotel Ventures’ pre-offer share capital, effectively trims the IPO size announced in the DRHP from ₹900 crore to ₹774 crore.
The company intends to use approximately ₹481 crore from the IPO proceeds for debt repayment, including ₹412 crore for Brigade Hotel Ventures and ₹69 crore for its subsidiary, SRP Prosperita Hotel Ventures. Additionally, around ₹108 crore is earmarked to purchase an undivided share of land from its promoter BEL, while the remaining funds will support acquisitions, other strategic initiatives, and general corporate purposes.
A wholly owned subsidiary of Brigade Enterprises Limited, one of India’s leading real estate developers, Brigade Hotel Ventures owns and develops hotels across key Indian cities, with a strong focus on South India. The company operates nine hotels with 1,604 keys, holding the second largest portfolio of chain-affiliated hotels and rooms in South India, spanning Karnataka, Tamil Nadu, Kerala, Andhra Pradesh, Telangana, and the Union Territories of Lakshadweep, Andaman and Nicobar Islands, and Pondicherry.
With this pre-IPO boost from 360 ONE, Brigade Hotel Ventures is better positioned to move forward with a leaner public offering, a sharper focus on debt reduction, and strategic expansion in India’s growing hospitality sector.
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