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By Author
Published on December 24, 2023
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
The ICC Men's Cricket World Cup 2023, despite not clinching a victory for Team India, emerged as a significant catalyst for the Indian economy. Mastercard, a key sponsor of the event, conducted a study revealing the tournament's extensive multiplier effect, particularly on the tourism and hospitality industries. This effect underlines the broader impact of major sporting events on both national and local economies.
According to Mastercard's aggregated and anonymised data, the accommodation and food industries experienced a substantial boost due to the influx of cricket enthusiasts from all over the world. These fans, converging in India to support their teams, contributed significantly to the increased spending in these sectors. The data showed that small businesses, often considered the backbone of the economy, enjoyed a significant upsurge in revenue, especially in cities hosting the matches.
The boost for small businesses was particularly noticeable in quick-service restaurants in the host cities, where there was an average increase of over 300% in cross-border spending by tourists on match days compared to a regular week. This trend was not limited to foreign tourists, as domestic spending on online food delivery also recorded a sharp increase of over 100% on average during the matches held in Ahmedabad, Delhi, and Mumbai.
Hotels and the broader food industry also reaped the benefits of the cricket tournament. Host cities saw an average growth of approximately 40% in domestic spending on hotels on match days compared to regular weeks. Moreover, there was an incremental spend of around INR ~23 million observed in hotels and restaurants in host cities and metro cities around match days, reflecting a 36% increase compared to non-game days.
The economic impact was particularly pronounced during crucial matches. For instance, during the India vs. Pakistan match, cross-border in-person restaurant spends soared by approximately 400%. The India vs. England witnessed an even more astonishing increase of over 600% in cross-border spends across hotels and dining establishments.
Gautam Aggarwal, Division President, South Asia at Mastercard, emphasized the profound impact of the ICC World Cup on India's economy. He stated that such tournaments can act as a booster shot for robust economies, energizing small businesses that power the local economy. Aggarwal highlighted the remarkable surge of 400% in in-person restaurant spends during key matches featuring Team India, showcasing the tournament's positive influence on the economy.
In conclusion, the ICC Cricket World Cup not only provided thrilling cricket action but also proved to be a significant economic stimulus for small businesses and the hospitality sector across India. This event showcased the potential of sporting and cultural events to drive economic growth and support various industries, contributing to the overall economic health of the country.
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By Manu Vardhan Kannan
Published on June 10, 2025
Lenexis Foodworks, a key player in India’s quick-service restaurant (QSR) industry, has made a remarkable mark in 2025, with its brands Chinese Wok and Big Bowl sweeping top honours across multiple award platforms nationwide. These recognitions reflect the group’s consistent growth, operational strength, and deep connection with Indian consumers.
Chinese Wok, the company’s flagship brand, was crowned QSR Chain of the Year at the ET Great India Retail Awards, and was celebrated as a Category Disruptor in the Restaurants, QSR & Food Services segment at the ET Brand Disrupt Awards. Its innovation in digital engagement was recognized with a win at the MOMMY Awards 2025 for Best Use of AR/VR, showcasing its shift towards experiential marketing.
At the Food Connoisseurs India Awards 2025, Chinese Wok earned the title of Best Quick Service Restaurant Chain - West India. Regionally, it stood out at the Times Food & Nightlife Awards with multiple titles including:
Best Asian Casual Dining – Navi Mumbai and Thane
Best Chinese Restaurant – Thane, Navi Mumbai, Jaipur, and Noida
Best QSR Casual Dining – Gurgaon
On the delivery front, the Swiggy Awards 2025 recognized Chinese Wok’s popularity across several cities:
Best Chinese:
Rank 1 in Madurai, Amritsar, Mysore
Rank 2 in Vadodara, Mumbai, Faridabad, Kanpur
Rank 3 in Jalandhar, Chennai, Vijayawada, Jaipur, Lucknow, Nagpur
Best Momos – Chennai
Best Newcomer – Manipal
Meanwhile, Big Bowl, the cloud kitchen brand from Lenexis, won Cloud Kitchen of the Year – West India at the Food Connoisseurs India Awards, and ranked second in Best Chinese (Amritsar) at the Swiggy Awards.
These accolades come as Lenexis Foodworks pursues its vision of scaling up to 500 stores by 2027, opening 100 new outlets annually. From one outlet in 2015, the company has grown to over 235 locations in 35+ cities, positioning Chinese Wok as India’s largest Chinese QSR chain. The group is also expanding into East India with aggressive growth plans in Kolkata and neighbouring markets.
2025 also marked a year of fresh innovations. Chinese Wok launched new street-style offerings such as Kurkure Momos and Desi Chowmein, tailored to local tastes. The brand also debuted its cricket season ad campaign, blending themed visuals, contests, and special packaging.
Lenexis Foodworks continues to invest in storytelling and community efforts, from school outreach programs to revamped in-store experiences, strengthening its identity as a vibrant, home-grown brand. As it celebrates a decade of impact, the company is set to redefine Asian fast food experiences across India.
Published on June 5, 2025
This World Environment Day, Booking.com’s 10th edition of the Travel & Sustainability Report 2025 offers a powerful glimpse into how Indian travellers are making a difference with conscious, responsible travel choices. With the theme “Ending Global Plastic Pollution,” the report reveals that 87% of Indian travellers aim to travel more sustainably in the next 12 months—actively making changes to minimise waste, reduce energy use, and lower the impact of transportation, food, and wildlife activities.
The global survey features insights from over 32,000 travellers across 34 countries, including India, and highlights a shift towards more intentional, eco-conscious travel behaviours.
Indian travellers are embracing sustainability in everyday travel habits:
In addition to these operational efforts, many travellers are being mindful of their broader impact:
As sustainability becomes central to travel planning, Indian travellers are asking for more clarity and control in the booking process.
Furthermore,
Although 61% of Indian travellers perceive sustainable travel options as costlier, many are still choosing them when presented transparently. When offered
Booking.com also released a list of top destinations with the highest share of properties having independent third-party sustainability certifications.
Top 10 Indian Destinations:
Kanha, Madhya Pradesh
Khawasa, Madhya Pradesh
Panaji, Goa
Agra, Uttar Pradesh
Jodhpur, Rajasthan
Hyderabad, Telangana
Candolim, Goa
Bengaluru, Karnataka
Mumbai, Maharashtra
Pune, Maharashtra
Top 10 Global Destinations for 2025:
Winnipeg, Canada
Den Haag, Netherlands
Hamburg, Germany
Ankara, Turkey
Geneva, Switzerland
Aarhus, Denmark
Puebla, Mexico
Newcastle, UK
Seoul, South Korea
Roanoke, USA
Santosh Kumar, Country Manager for India, Sri Lanka, Maldives and Indonesia at Booking.com, said:
“Indian travellers are demonstrating a clear and growing commitment to sustainable travel — not just in their intentions, but in their actions. From opting for greener transport and reducing waste, to actively seeking accommodations with credible sustainability credentials, Indians today are looking to make a meaningful difference.”
He added,
“At Booking.com, we aim to make every step of the travel journey more meaningful and aligned with the values of today’s conscious Indian traveller— through highlighting stays with credible third-party sustainability certifications or equipping properties with the training and guidance they need to reduce their environmental impact.”
As the world moves toward a greener tomorrow, Indian travellers are already taking meaningful steps to ensure that travel experiences remain beautiful, responsible, and accessible for generations to come.
By Nishang Narayan
Published on June 3, 2025
Via Bianca, a charming new destination for regional Italian cuisine, has officially opened its doors at N Block Market, GK I, New Delhi. Conceptualised and launched with the support of CYK Hospitalities, India’s premier F&B consultancy, Via Bianca promises a refined, heartfelt culinary experience rooted in tradition and authenticity.
At the heart of this venture is Chef Kamalika Anand, an alumna of Le Cordon Bleu, London, and ALMA, Italy. With experience in Michelin-starred kitchens and deep immersion in the European culinary world, Chef Kamalika envisioned a space that pays homage to Italy’s diverse regional fare. "Via Bianca has lived in my head and heart for a long time. It's more than a restaurant—it's a tribute to the Italy I studied, lived, and loved," she shared.
The restaurant’s ambience blends rustic Italian charm with contemporary elegance. Features like an open kitchen, wood-fired oven, and a pasta shaping station enhance the dining experience, offering guests an immersive look into the culinary craft.
The menu takes diners on a journey across Italy’s regions, with dishes such as Strata Bianca di Zucchini, Spaghetti all'Assassina, and Tigelle 'Nduja, reflecting both skill and soul. From seasoned gourmets to curious foodies, Via Bianca aims to make authentic Italian cuisine both accessible and memorable.
CYK Hospitalities played an instrumental role in bringing this vision to life—from designing ergonomic kitchen workflows to curating the entire guest journey. "Via Bianca is a reflection of meaningful collaboration. We saw Kamalika's passion and aligned it with a solid framework, from planning to execution," said Pulkit Arora, Director of CYK Hospitalities.
With its soulful food, striking interiors, and operational finesse, Via Bianca is more than a restaurant—it's a culinary landmark in the making. Backed by CYK Hospitalities' end-to-end brand-building expertise, it stands poised to redefine experiential dining in Delhi.
About CYK Hospitalities
Founded by Pulkit Arora and Simranjeet Singh, CYK Hospitalities is a full-service F&B consultancy providing turnkey solutions across the hospitality spectrum—from concept creation and chef hiring to menu engineering, SOP design, branding, and market strategy.
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