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By Author
Published on October 7, 2023
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
In the dynamic world of hospitality, continuous learning and adaptation are paramount. Here, we’ve curated a list of the top seven books that every professional in this sector should delve into. These literary gems offer a blend of theoretical and practical insights, serving as a ladder for your career advancement.
"The Heart of Hospitality" by Micah Solomon offers readers an intimate walkthrough into delivering exceptional service, spotlighting the cruciality of the process. Contributions from stalwarts of Four Seasons and the Ritz-Carlton Hotel Company enrich the narrative, emphasizing on the human touch in hospitality.
In a world where AI and digital interactions are omnipresent, "Spin the Bottle Service" by Kirsten and Paul Moxness stands as a bastion for human interactions. They articulate the irreplaceability of human touch, highlighting the significance of compassion, gratitude, and empowerment in enhancing guest experiences.
Stephen R. Covey’s timeless classic, "The 7 Habits of Highly Effective People," is a trove of wisdom. Recommended by top hotel GMs globally, this book elucidates the principles of achieving personal and professional effectiveness, offering tools for character development and interpersonal relations.
"Be Our Guest" by the Disney Institute provides a mesmerizing journey through the impeccable customer service world of Walt Disney. This book is a revelation of strategies that prioritize guest experiences, making it an essential read for professionals aiming to elevate service standards.
"Emotional Intelligence" by Daniel Coleman is an illuminating narrative on mastering one’s emotions. Highly recommended by seasoned hoteliers, this book unveils the complexities of emotions and their pivotal role in shaping productive and positive workplaces.
"Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal Success" by Kevin Freiberg offers an in-depth exploration of unconventional yet highly effective business strategies. It provides a lens into creativity and innovation in service delivery, demonstrating the transformational power of unconventional strategies.
Sarah Dandashy’s "Hospitality From Within" serves as a manual for authentic service. Enriched with real-life scenarios, expert quotes, and actionable tips, it emphasizes the role of authenticity and connection in curating memorable guest experiences.
As we march into a post-pandemic world, these books stand as beacons for hospitality professionals. They combine theoretical profundity with practical applicability, ensuring professionals are equipped to navigate the intricacies of the evolving hospitality landscape. Happy reading!
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By Hariharan U
Published on March 21, 2026
Godrej has always stood for trust and protection in Indian homes, and its latest campaign makes that message impossible to miss. The Security Solutions Business of Godrej Enterprises Group has collaborated with the highly anticipated film Dhurandhar: The Revenge, featuring Ranveer Singh, to launch a co-branded digital campaign that puts Godrej home lockers squarely at the centre of the home security conversation.
The concept is a natural fit. Dhurandhar, as a word and as a character, carries weight: strength, resilience, and an unshakeable sense of dependability. Those are precisely the values Godrej has built its security portfolio around, and the collaboration uses the film's powerful narrative to bring that connection to life in a way that feels culturally relevant and immediately relatable.
A co-branded video featuring Ranveer Singh has been launched across digital platforms, blending cinematic storytelling with a strong product narrative that highlights the robustness and reliability of Godrej home lockers. The campaign is being amplified through YouTube, Connected TV, and Meta platforms, targeting audiences where the conversation about both entertainment and home safety is most active.
Pushkar Gokhale, Business Head of the Security Solutions Business at Godrej Enterprises Group, explained what drew the brand to this collaboration. "Dhurandhar: The Revenge as a concept represents strength, resilience, and dependability, values that are deeply embedded in our brand ethos. By collaborating with a cultural moment led by a dynamic personality like Ranveer Singh, we can bring alive the idea that true strength lies in securing what matters most. Our home lockers are designed to be that unwavering protector for Indian households."
The campaign arrives at a time when Indian consumers are increasingly thinking about both physical and digital safety at home. Godrej's Security Solutions Business has been responding to that shift with advanced home lockers that bring together modern technology and the kind of legacy trust that has been built over decades.
Positioning the product as the true Dhurandhar of the household is a smart and memorable way to make that case, and with Ranveer Singh delivering the message, the reach is guaranteed to be significant.
By Manu Vardhan Kannan
Published on March 16, 2026
Indian Hotels Company (IHCL), India’s largest hospitality company, has announced the signing of a Gateway hotel in Somajiguda, Hyderabad. With this addition, the Gateway brand has reached a significant milestone of a 50-hotel portfolio. The upcoming property will be developed as a conversion project.
Speaking about the development, Ms Leah Tata, Vice President & Brand Leader, Gateway Hotels & Resorts, IHCL, said, “The re-imagined Gateway’s ethos is centred on the idea of creating a ‘Gateway to a Destination’, with hotels that are closely connected to the cultural fabric of the location. This strength of the brand has enabled it to rapidly scale to a 50-hotel portfolio, capturing the growth in business and leisure markets across metros cities, state capitals and commercial centres. With the addition of Gateway Hyderabad, the brand debuts in the city and we are delighted to partner with Mr. D. Siva Rama Raju and Mr. DVS. Soma Raju for this project.”
Located in the heart of Hyderabad, the 225-key Gateway Somajiguda, Hyderabad will offer a range of dining and recreational facilities. The hotel will feature an all-day dining restaurant, a specialty restaurant, a bar and a lounge. Leisure amenities will include a modern gym, health club, swimming pool and treatment rooms.
The property will also cater to meetings and events with extensive conference infrastructure. It will include 11 banquet halls, with the largest spanning approximately 10,000 square feet, supported by multiple meeting rooms, making it suitable for both corporate gatherings and social events.
Commenting on the partnership, Mr D. Siva Rama Raju and Mr DVS. Soma Raju said, “We are delighted to collaborate with IHCL for this project. We look forward to bringing a refreshed hospitality experience to Somajiguda.”
Somajiguda is one of Hyderabad’s prominent commercial and residential areas, known for its corporate offices, retail establishments, and healthcare institutions. Its central location makes it a strategic destination for business travellers as well as leisure visitors.
With the addition of this project, IHCL will have eight hotels in Telangana, including three currently under development, further strengthening its footprint in the region.
Mr D. Siva Rama Raju, an entrepreneur from Andhra Pradesh, began his professional journey in agriculture and civil contracting before establishing himself as a leading real estate developer and hotelier in Hyderabad. He is also recognised for his philanthropic and religious contributions.
Mr DVS. Soma Raju, an MBA graduate from the University of Dubuque in the United States, has gained hands-on hospitality experience both in the U.S. and India. He previously led the development and operations of a hotel in Hyderabad and later co-founded a large-scale 999-bed medical tourism project.
Published on March 10, 2026
The Himalayan O₂ – The Tehri Lake Festival 2026 was inaugurated at Tehri Lake from 7 to 9 March 2026, marking another important step in promoting Uttarakhand as a destination for adventure tourism. The event was officially launched by Uttarakhand Chief Minister Sri Pushkar Singh Dhami at Koti Colony in Tehri.
Addressing a large gathering that included athletes, tourists, and local residents from across India and abroad, the Chief Minister shared the government’s vision of transforming Tehri into a global hub for tourism and adventure sports. He expressed confidence that the scenic Tehri Lake, surrounded by the Himalayas, will soon gain international recognition for tourism, culture, and outdoor adventure activities.
Highlighting the purpose of the festival, Sri Pushkar Singh Dhami said the initiative brings together tourism, sports, environmental awareness, and local culture on a single platform. He noted that Tehri Lake is not only known for its natural beauty but is also emerging as an important centre for adventure sports. The festival marks the third international-level event hosted at the lake in the past two months.
The Chief Minister also spoke about several development projects currently underway in the region. Projects worth more than ₹1,300 crore are being implemented to strengthen tourism infrastructure. These include the development of Tehri Lake, construction of a ring road, and the transformation of Timad village into a tourism village.
Adventure activities such as kayaking, canoeing, jet-skiing, parasailing, and scuba diving are becoming increasingly popular at the lake. The state government is also working on developing modern training facilities to support young athletes from Uttarakhand and help them compete at national and international levels.
During the event, the Chief Minister announced that the Koti Colony–New Tehri Ropeway will be developed to further improve tourism infrastructure in the region.
He also mentioned that Prime Minister Narendra Modi shares a strong emotional connection with Uttarakhand and has consistently encouraged initiatives that support tourism and development in the state. The Chief Minister highlighted other sporting events promoted in Uttarakhand, including the high-altitude marathon at Adi Kailash and the MTB Challenge in Mana Village.
Cabinet Minister Subodh Uniyal said the festival is helping connect different parts of the district while supporting regional development. Tehri MP Mala Rajya Lakshmi Shah added that collective efforts are essential for the overall progress of Tehri and for strengthening its recognition at national and international levels.
Several public representatives and officials were also present at the event, including MLAs Kishore Upadhyay, Vikram Singh Negi, Vinod Kandari, and Shakti Lal Shah, OBC Commission Chairman Sanjay Negi, District Panchayat President Ishita Sajwan, and District Magistrate Nitika Khandelwal, along with athletes, tourists, and local residents in large numbers.
Himalayan O₂ – The Tehri Lake Festival is District Tehri Garhwal’s flagship celebration that brings together adventure, culture, and creativity. The multi-day festival features sports competitions, cultural performances, and artistic showcases, attracting participants from across India. The event aims to highlight regional talent while promoting sustainable tourism and the vibrant spirit of the Himalayas.
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