Loading...
You have Successfully logged In !
Already have an account? Login
By clicking Register you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Don't have an account?Register
Enter your E-mail address below, We will send the verification code
Please enter the code send to
Didn't receive the email?Click to resend
Your password has been successfully reset!.
Please login again to access your account.
An OTP has been sent to
Enter the 4-digit code
By Author
Published on October 7, 2023
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
In the dynamic world of hospitality, continuous learning and adaptation are paramount. Here, we’ve curated a list of the top seven books that every professional in this sector should delve into. These literary gems offer a blend of theoretical and practical insights, serving as a ladder for your career advancement.
"The Heart of Hospitality" by Micah Solomon offers readers an intimate walkthrough into delivering exceptional service, spotlighting the cruciality of the process. Contributions from stalwarts of Four Seasons and the Ritz-Carlton Hotel Company enrich the narrative, emphasizing on the human touch in hospitality.
In a world where AI and digital interactions are omnipresent, "Spin the Bottle Service" by Kirsten and Paul Moxness stands as a bastion for human interactions. They articulate the irreplaceability of human touch, highlighting the significance of compassion, gratitude, and empowerment in enhancing guest experiences.
Stephen R. Covey’s timeless classic, "The 7 Habits of Highly Effective People," is a trove of wisdom. Recommended by top hotel GMs globally, this book elucidates the principles of achieving personal and professional effectiveness, offering tools for character development and interpersonal relations.
"Be Our Guest" by the Disney Institute provides a mesmerizing journey through the impeccable customer service world of Walt Disney. This book is a revelation of strategies that prioritize guest experiences, making it an essential read for professionals aiming to elevate service standards.
"Emotional Intelligence" by Daniel Coleman is an illuminating narrative on mastering one’s emotions. Highly recommended by seasoned hoteliers, this book unveils the complexities of emotions and their pivotal role in shaping productive and positive workplaces.
"Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal Success" by Kevin Freiberg offers an in-depth exploration of unconventional yet highly effective business strategies. It provides a lens into creativity and innovation in service delivery, demonstrating the transformational power of unconventional strategies.
Sarah Dandashy’s "Hospitality From Within" serves as a manual for authentic service. Enriched with real-life scenarios, expert quotes, and actionable tips, it emphasizes the role of authenticity and connection in curating memorable guest experiences.
As we march into a post-pandemic world, these books stand as beacons for hospitality professionals. They combine theoretical profundity with practical applicability, ensuring professionals are equipped to navigate the intricacies of the evolving hospitality landscape. Happy reading!
Chartered Speed Doubles Fleet Size, Eyes Sustainable Growth ...
India’s public transport sector is undergoing a transformati...
Gaurav Gupta Brings Laughter to World Street’s 'Happiness Ca...
Popular comedian Gaurav Gupta captivated an audience of more...
Indian Weddings 2024: 46% Couples Opt for Wedding Planners A...
Indian weddings are often a grand celebration of tradition, ...
Start 2025 with Unforgettable Journeys
As 2025 begins, it's the ideal time to plan journeys that wi...
By Manu Vardhan Kannan
Published on December 27, 2024
Anu Singh Bagal stands out as a trailblazer in the recruitment and consulting industry. With a degree in Public Administration from Jammu University, Anu laid a strong foundation for her career with globally renowned companies like IBM and Capgemini. These early professional experiences sharpened her acumen in business operations, client engagement, and strategic planning - skills that would later define her success as an entrepreneur.
Driven by a vision to revolutionize recruitment, Anu Singh Bagal founded AB Consulting in Saket, Delhi. Over the last decade, the company has earned a stellar reputation for its ability to seamlessly connect businesses with the right talent. Anu's leadership has been instrumental in shaping AB Consulting into one of the most reliable recruitment firms in the country.
Under Anu’s visionary leadership, AB Consulting has become synonymous with trust, innovation, and excellence in the recruitment industry. Her dedication to fostering growth—both for clients and candidates - has made AB Consulting a beacon of reliability and professionalism.
Whether it’s assisting a business in finding the perfect candidate or helping a professional take their next career step, AB Consulting consistently delivers results that exceed expectations.
With its decade-long expertise, advanced systems, and a commitment to creating impactful connections, AB Consulting continues to set new benchmarks in the recruitment landscape.Visit https://www.abconsulting.co.in/ to learn more
From green tourism to immersive experiences to multi-generational travel, hospitality leaders highlight key trends that will redefine guest experiences in 2025:
As 2025 draws closer, Indian travellers are curating their travel plans for the year ahead, guided by emerging trends that are reshaping the hospitality landscape. From the growing emphasis on green tourism—promoting sustainable and eco-conscious travel practices—to the pursuit of immersive, one-of-a-kind experiences, the travel industry is undergoing a profound evolution. We speak to four industry leaders to understand the key trends that will define the travel experience for Indian travellers in 2025.
Immersive Experiences Take Centre Stage
“As we look at travel trends for 2025, the shift in Indian outbound tourism is significant as discerning Indian travellers seek immersive and authentic explorations that transcend the ordinary. From secluded private islands to curated culinary adventures and wellness retreats, the modern Indian traveller values moments that enrich their perspective and provide a sense of exclusivity. At RAAYA by Atmosphere, we redefine luxury through bespoke offerings tailored to these evolving aspirations. Anchored in our philosophy of the Joy of Giving, RAAYA’s legacy shines as a beacon of personalised service and curated exceptional experiences, setting a new standard in Maldivian hospitality” shares Maurice Lucien Van Den Bosch General Manager of RAAYA by Atmosphere.
Rise of Multi-Generational Travel
“Multi-generational travel has redefined the luxury hospitality landscape, particularly in India, where deeply rooted family bonds shape travel preferences. As we look to 2025, we will focus on crafting bespoke experiences—engaging adventures for children, tranquil retreats for seniors, or moments of togetherness that transcend generations. At OBLU XPERIENCE Ailafushi, our goal is to curate engaging adventures that spark the imagination of young travellers to serene retreats that provide moments of relaxation for seniors. We elevate this vision through our signature tropical island experience, blending carefree indulgence with vibrant energy. Families can explore invigorating activities that foster connection and revel in a buzzing party vibe that brings everyone together” shares Christopher Baker, General Manager, OBLU XPERIENCE Ailafushi, Maldives.
Driving Sustainable Hospitality“As sustainability becomes a key driver in travel decisions, the new year will see a rise in demand for low-carbon, eco-conscious experiences. Travellers are increasingly prioritizing destinations that align with their environmental values. At Jaisalmer Marriott Resort & Spa, this shift is already underway with the launch of an EV-charging station underscoring our commitment to sustainable practices. With more guests seeking to preserve the natural beauty of places like Jaisalmer, a UNESCO World Heritage Site, the trend toward sustainability will continue to shape the hospitality industry,” shares Mr Shiv Bose, General Manager, Jaisalmer Marriott Resort & Spa.
Timeless Travel Essence
“Travel trends may change, but the essence of exploration remains timeless: seeking new experiences, embracing diverse cultures, and forging connections in places both familiar and unfamiliar. In today’s world, travellers are no longer merely ticking destinations off a list; they are in pursuit of immersive experiences that resonate with their personal values and curiosities. Whether it’s participating in local traditions, engaging with sustainable travel practices, or discovering hidden gems away from the crowds, modern travellers are increasingly drawn to journeys that transform them. It’s about the stories they bring back, the people they meet, and the personal growth they experience along the way,” shares Monica Coppetta, General Manager, OZEN RESERVE BOLIFUSHI.
Published on December 24, 2024
The Federation of Hotel & Restaurant Associations of India (FHRAI), the world’s third-largest hospitality association, has submitted recommendations to the Ministry of Tourism, Government of India to address pressing human resource challenges in the hospitality industry. From skill gaps to workforce shortages, the sector faces critical issues hindering its growth and global competitiveness.
As a significant contributor to India’s economy and cultural exchange, the hospitality industry is battling a decline in enrolments in hospitality programs, limited real-world exposure for students, and inadequate collaboration between academia and the industry. These challenges have created a mismatch between education and industry needs, leaving critical operational roles underfilled.
Centralized Portal: FHRAI recommends establishing a central portal by the National Council for Hotel Management and Catering Technology (NCHMCT) to connect students with internships and placements.
Updated Curriculums: The curriculum should be revised every 3-5 years to align with evolving industry trends.
Structured Internships: Stronger partnerships between educational institutions and hospitality establishments to offer multi-department exposure through internships.
Balancing Education: A balanced allocation of seats for managerial and frontline roles to address workforce shortages.
Practical Training: Introducing real-world projects like event planning and property management for hands-on experience.
Speaking about the initiative, Mr. K. Syama Raju, President of FHRAI, said:
"The hospitality industry is a cornerstone of India's economy, and addressing the HR and skill gaps is critical for its growth. These recommendations are not just solutions for today, but investments for the future. We urge the Ministry of Tourism to consider these actionable points, as they will help create a sustainable and competitive workforce for India's hospitality sector, while aligning with the vision of 'Atmanirbhar Bharat."
The FHRAI Centre of Excellence (CoE) recently organized an HR Summit to bring together policymakers, industry leaders, and educators to address these issues. FHRAI believes these reforms will drive innovation, inclusivity, and long-term growth in India’s hospitality sector.
The full report of FHRAI’s recommendations can be accessed here.
Stay up-to-date with the latest Hospitality news and trends in the Hospitality industry!
Subscribe to Hospitality news e-magazine for free and never miss an issue.
By clicking subscribe for free you agree to the Terms & Conditions and acknowledge our Privacy Policy.
A platform dedicated to showcase the skills and creativity of hospitality professionals. Share your articles, videos and other content related to the industry and get recognized for your unique perspective and expertise. By posting your content and gaining likes from your own community, we'll categorize your talents and expose them to the hospitality world. Join our community of passionate hospitality professionals and let your talent shine!.
Already have an account?Login
By clicking you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Subscribe for ₹2,000 and receive our monthly magazine for one year (12 months) from the coming month and save 2 months cost.