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By Author
Published on October 7, 2023
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
In the dynamic world of hospitality, continuous learning and adaptation are paramount. Here, we’ve curated a list of the top seven books that every professional in this sector should delve into. These literary gems offer a blend of theoretical and practical insights, serving as a ladder for your career advancement.
"The Heart of Hospitality" by Micah Solomon offers readers an intimate walkthrough into delivering exceptional service, spotlighting the cruciality of the process. Contributions from stalwarts of Four Seasons and the Ritz-Carlton Hotel Company enrich the narrative, emphasizing on the human touch in hospitality.
In a world where AI and digital interactions are omnipresent, "Spin the Bottle Service" by Kirsten and Paul Moxness stands as a bastion for human interactions. They articulate the irreplaceability of human touch, highlighting the significance of compassion, gratitude, and empowerment in enhancing guest experiences.
Stephen R. Covey’s timeless classic, "The 7 Habits of Highly Effective People," is a trove of wisdom. Recommended by top hotel GMs globally, this book elucidates the principles of achieving personal and professional effectiveness, offering tools for character development and interpersonal relations.
"Be Our Guest" by the Disney Institute provides a mesmerizing journey through the impeccable customer service world of Walt Disney. This book is a revelation of strategies that prioritize guest experiences, making it an essential read for professionals aiming to elevate service standards.
"Emotional Intelligence" by Daniel Coleman is an illuminating narrative on mastering one’s emotions. Highly recommended by seasoned hoteliers, this book unveils the complexities of emotions and their pivotal role in shaping productive and positive workplaces.
"Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal Success" by Kevin Freiberg offers an in-depth exploration of unconventional yet highly effective business strategies. It provides a lens into creativity and innovation in service delivery, demonstrating the transformational power of unconventional strategies.
Sarah Dandashy’s "Hospitality From Within" serves as a manual for authentic service. Enriched with real-life scenarios, expert quotes, and actionable tips, it emphasizes the role of authenticity and connection in curating memorable guest experiences.
As we march into a post-pandemic world, these books stand as beacons for hospitality professionals. They combine theoretical profundity with practical applicability, ensuring professionals are equipped to navigate the intricacies of the evolving hospitality landscape. Happy reading!
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By Nishang Narayan
Published on August 14, 2024
Raksha Bandhan is just around the corner, and if you're on the hunt for the perfect gift for your sister, look no further! This year, why not choose a gift that truly speaks to the heart? Whether it’s a stunning piece of customized jewelry or a personalized photo album, the essence of Raksha Bandhan lies in the thought and love you put into selecting the perfect gift. Here are some unique ideas to help you make this special day one to remember.
Vaum Tonics: For a gift that's both unique and thoughtful, consider Vaum Tonics. This brand is all about bringing people together over delicious and refreshing beverages, perfect for sharing special moments. Vaum Tonics offers diverse flavors made with high-quality, all-natural ingredients. Their tonic water is quinine-free, low in sugar, low in calories, and gluten-free, making it a great way to show your sister you care about her health and happiness.
In:ha Wellness: This Rakshabandhan, gift your sister the serenity of self-care and bonding. Instead of traditional physical gifts, help her unwind and release life & work stress and tension in a calming and soothing environment. Give your sister the gift of relaxation, mindfulness, and quality time together. Nurture the bond of love and protection with a Heart Chakra crystal layout, Mood board, and Color therapy, followed by a soothing Tea ceremony meditation experience, perfect for Raksha Bandhan
The Pantry-Guilt free Goodness (Cloud Kitchen): Celebrate Raksha Bandhan by treating your siblings to delicious and healthy food from The Pantry. Show them how much you appreciate them while helping them stay on track with their health goals. The Pantry offers fresh salads, hearty wraps, and yummy smoothies, making it a wholesome alternative to greasy fast food. You can order through Zomato or Swiggy, or even DM them on Instagram for a personalized experience.
Amazonia, BKC: For an unforgettable Raksha Bandhan, take your sibling to Amazonia, a rainforest-themed luxury Pan-Asian restaurant in BKC. Their Monsoon Festival: Couture & Culinary Monsoon is not just a dining experience but an adventure where flavors and style collide. The monsoon-inspired menu, served beneath a transparent umbrella, includes small plates like Soup-er Broccoli and Potato Mille-Feuille, followed by farm-fresh chicken pot rice and smoky BBQ jackfruit. A visit to Amazonia with your sibling promises to be a truly memorable experience.
By Shreenidhi Jagannathan
Published on June 5, 2024
Atmosphere Core, a renowned international hospitality company, continues to make significant strides in sustainability across its eight Green-Globe-certified resorts. Through initiatives focused on the community, operations, resources, and the environment, Atmosphere Core exemplifies an environment-conscious approach that benefits both the natural world and the local communities.
Sustainability Achievements Across Four Pillars
Atmosphere Core’s dedication to sustainability is evident through impactful initiatives such as renewable energy infrastructure and water-saving technology. Each resort contributes uniquely, with pilot projects like the vertical hydroponic garden at OZEN LIFE MAADHOO and the in-house biogas setup at OBLU SELECT Sangeli showcasing innovation and commitment.
Operations and Resource Management
The company’s ethos of reusing, reducing, and recycling is reflected in practices such as a paperless app-based booking and check-in system and the maintenance of kitchen gardens across all resorts. “Sustainability isn't an option; it's our ethos,” comments Shrikant Dash, Deputy Managing Director for Corporate at Atmosphere Core. This commitment ensures eco-friendly choices that contribute to preserving the natural beauty of the Maldives.
Driving Positive Community Impact
Recognizing the importance of community, Atmosphere Core supports charities and drives impact through the Atmosphere Foundation. This non-profit organization has built a high-quality training kitchen for special needs students, run reading programs for over 7,000 youngsters, and supported health screening programs for nearly 600 senior citizens.
The Bamboo for Climate Change Mitigation project stands out, with Atmosphere Foundation donating over 4,000 germinated seedlings and introducing saplings to 27 islands. This initiative is pivotal in making the Maldives a carbon-free destination, thanks to bamboo’s exceptional carbon absorption rate.
Harnessing Solar Power
Atmosphere Core is at the forefront of the solar revolution in the Maldives. Since installing a marine and rooftop solar system at OZEN LIFE MAADHOO in 2019, the company has expanded solar energy production across its resorts. As of May 2024, 8,890 solar panels installed across seven resorts have produced 16,500 MWh of clean energy, significantly reducing diesel use and CO2 emissions.
Commitment to Coral Conservation
Coral conservation is a key focus, with seven out of nine resorts actively managing coral conservation programs. In 2023 alone, 279 coral frames were installed, with 13,436 coral fragments contributing to vibrant marine life. Continuous monitoring and maintenance ensure the success of these conservation efforts, attracting diverse marine species and fostering a thriving underwater ecosystem.
Green Globe Certification
All Atmosphere Core resorts have received Green Globe Certification, with OZEN RESERVE BOLIFUSHI and OBLU NATURE Helengeli by SENTIDO earning gold certifications. This recognition underscores the company’s commitment to environmental sustainability.
Atmosphere Core’s comprehensive approach to sustainability sets a benchmark in the hospitality industry. Through innovative projects and a steadfast commitment to the environment and community, the company not only enhances the guest experience but also contributes to a greener, more sustainable future.
About Atmosphere Core
Atmosphere Core operates nine resorts in the Maldives and has a robust pipeline of future projects, including one resort in Sri Lanka and ten hotels and resorts across India. Each property is distinguished by unique design, an authentic sense of place, and exceptional service, making Atmosphere Core a leader in sustainable hospitality.
Media Contacts:
By Nithyakala Neelakandan
Published on May 22, 2024
In our hyper-connected world, the allure of a digital detox is becoming increasingly compelling. As summer approaches, many hotels and resorts are seizing the opportunity to offer guests a chance to unplug, unwind, and reconnect with nature, family, and themselves. These digital detox packages are designed not only to provide a break from the constant barrage of emails, notifications, and social media but also to foster a deeper connection with the environment and personal well-being.
The Concept of Digital Detox
A digital detox involves refraining from using electronic devices such as smartphones, tablets, and computers. The goal is to reduce stress, improve mental health, and enhance the quality of life by disconnecting from the digital world and reconnecting with the physical one. For many, the incessant need to stay connected has led to burnout, anxiety, and a sense of constant distraction. Hotels and resorts that offer digital detox packages aim to combat these issues by providing an environment that encourages relaxation and mindfulness.
The Rise of Digital Detox Packages
The trend of digital detox vacations has been on the rise as people seek refuge from their demanding digital lives. Leading the charge are luxury hotels and resorts that offer bespoke packages tailored to help guests disconnect. These packages often include a mix of activities designed to engage guests physically, mentally, and spiritually.
Activities Promoting Mindfulness and Well-being
Central to these detox packages are activities that encourage mindfulness and present-moment awareness. These activities often emphasize the importance of being present and appreciating the natural world. Popular options include:-
Nature Walks and Hikes: Guided tours through scenic trails allow guests to immerse themselves in nature, promoting physical activity and a sense of tranquility.
Yoga and Meditation: These practices help guests center themselves, reduce stress, and improve mental clarity.
Art and Craft Workshops: Engaging in creative activities like painting, pottery, or knitting can be therapeutic and foster a sense of accomplishment.
Culinary Experiences: Cooking classes and farm-to-table dining experiences not only educate but also connect guests with the local culture and cuisine. Wellness Treatments: Spa treatments, including massages and aromatherapy, offer deep relaxation and rejuvenation.
The Benefits of Digital Detox
The benefits of a digital detox are manifold. Physically, guests often report better sleep and less eye strain. Mentally, they experience reduced stress levels, improved mood, and a greater sense of well-being. The absence of constant notifications allows for uninterrupted thoughts and deeper, more meaningful conversations.
Socially, guests find that they connect more genuinely with those around them. Without the distraction of devices, there is more room for eye contact, active listening, and heartfelt interactions. Additionally, being in a serene, natural setting often leads to a greater appreciation for the environment and a desire to protect it.
Encouraging Digital Detox: Tips for Hotels and Resorts
For hotels and resorts looking to implement digital detox packages, here are some tips:-
Create a Device-Free Environment: Encourage guests to hand over their devices at check-in and provide a secure place for storage.
Offer Engaging Alternatives: Design a variety of activities that cater to different interests and promote relaxation and engagement.
Educate Guests: Provide information on the benefits of a digital detox and how it can improve their stay.
Train Staff: Ensure that staff are supportive and knowledgeable about the digital detox concept, helping to foster a device-free culture.
Promote the Package: Use marketing channels to highlight the unique benefits of a digital detox vacation, attracting guests who are seeking respite from their digital lives.
Conclusion
As the demand for mindful travel experiences grows, digital detox packages offer a refreshing way for guests to disconnect from their screens and reconnect with what truly matters. By promoting such initiatives, hotels and resorts not only enhance the well-being of their guests but also contribute to a more balanced, mindful, and connected world. This summer, embracing a digital detox could be the perfect antidote to the stresses of modern life, offering families and individuals a chance to recharge and create lasting memories.
This exclusive article is written by Nisha Sharma, Operations Director – India at Eight Continents Hotels & Resorts for HospitalityNews.in
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