Mastering the Art of Service: Essential Reads in Hospitality

Mastering the Art of Service: Essential Reads in Hospitality

By Author

Published on October 7, 2023

In the dynamic world of hospitality, continuous learning and adaptation are paramount. Here, we’ve curated a list of the top seven books that every professional in this sector should delve into. These literary gems offer a blend of theoretical and practical insights, serving as a ladder for your career advancement.

"The Heart of Hospitality" by Micah Solomon offers readers an intimate walkthrough into delivering exceptional service, spotlighting the cruciality of the process. Contributions from stalwarts of Four Seasons and the Ritz-Carlton Hotel Company enrich the narrative, emphasizing on the human touch in hospitality.

In a world where AI and digital interactions are omnipresent, "Spin the Bottle Service" by Kirsten and Paul Moxness stands as a bastion for human interactions. They articulate the irreplaceability of human touch, highlighting the significance of compassion, gratitude, and empowerment in enhancing guest experiences.

Stephen R. Covey’s timeless classic, "The 7 Habits of Highly Effective People," is a trove of wisdom. Recommended by top hotel GMs globally, this book elucidates the principles of achieving personal and professional effectiveness, offering tools for character development and interpersonal relations.

"Be Our Guest" by the Disney Institute provides a mesmerizing journey through the impeccable customer service world of Walt Disney. This book is a revelation of strategies that prioritize guest experiences, making it an essential read for professionals aiming to elevate service standards.

"Emotional Intelligence" by Daniel Coleman is an illuminating narrative on mastering one’s emotions. Highly recommended by seasoned hoteliers, this book unveils the complexities of emotions and their pivotal role in shaping productive and positive workplaces.

"Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal Success" by Kevin Freiberg offers an in-depth exploration of unconventional yet highly effective business strategies. It provides a lens into creativity and innovation in service delivery, demonstrating the transformational power of unconventional strategies.

Sarah Dandashy’s "Hospitality From Within" serves as a manual for authentic service. Enriched with real-life scenarios, expert quotes, and actionable tips, it emphasizes the role of authenticity and connection in curating memorable guest experiences.

As we march into a post-pandemic world, these books stand as beacons for hospitality professionals. They combine theoretical profundity with practical applicability, ensuring professionals are equipped to navigate the intricacies of the evolving hospitality landscape. Happy reading!


Anu Singh Bagal’s AB Consulting: A Decade of Mastery in Hospitality Consulting

Anu Singh Bagal’s AB Consulting: A Decade of Mastery in Hospitality Consulting

By Manu Vardhan Kannan

Published on December 27, 2024

Anu Singh Bagal stands out as a trailblazer in the recruitment and consulting industry. With a degree in Public Administration from Jammu University, Anu laid a strong foundation for her career with globally renowned companies like IBM and Capgemini. These early professional experiences sharpened her acumen in business operations, client engagement, and strategic planning - skills that would later define her success as an entrepreneur.

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Driven by a vision to revolutionize recruitment, Anu Singh Bagal founded AB Consulting in Saket, Delhi. Over the last decade, the company has earned a stellar reputation for its ability to seamlessly connect businesses with the right talent. Anu's leadership has been instrumental in shaping AB Consulting into one of the most reliable recruitment firms in the country.

What Makes AB Consulting Exceptional?

  • 1. Comprehensive Recruitment Solutions:
    AB Consulting provides end-to-end hospitality based  recruitment services, covering every layer of an organization. From senior management roles to entry-level positions, the firm ensures that each hiring decision contributes to the client's overall growth and culture.
  • 2. Structured and Methodical Process:
    The company operates with a three-step recruitment approach: sourcing, screening, and selection. This streamlined process guarantees that only the most qualified and culturally aligned candidates are presented to clients, ensuring long-term success.
  • 3. Advanced Technology and Verified Database:
    AB Consulting leverages cutting-edge technology and maintains a vast database of verified candidates. This enables the company to respond quickly to client requirements, offering a pool of qualified candidates tailored to specific job roles.
  • 4. Industry Expertise:
    With over 10 years of experience, AB Consulting has worked with clients across diverse industries. The firm's ability to understand different industry dynamics allows it to offer specialized recruitment solutions that align with each client’s unique needs.
  • 5. Nationwide Presence:
    The company boasts a strong pan-India presence, with a professional team of 20 experts working from multiple locations. This widespread reach enables AB Consulting to cater to clients from various regions, ensuring timely and efficient service.
  • 6. Focus on Quality and Relationships:
    At AB Consulting, the focus is not just on filling positions but on building meaningful, lasting relationships. Clients are treated with care, and candidates are matched not only for their skills but also for their potential to contribute positively to the organization’s culture.
  • 7. Expertise in Turnkey Projects:
    AB Consulting has successfully handled exclusive mandates and turnkey recruitment projects, particularly in the service industry. This showcases the company’s capability to manage large-scale hiring initiatives with precision and efficiency.
  • 8. Dedicated Team:
    The consultancy’s team comprises young, innovative, and highly committed professionals with extensive experience across multiple industries and functions. Their collaborative efforts ensure high-quality service delivery within agreed timelines.
  • 9. Career Growth Opportunities for Candidates:
    AB Consulting is equally committed to job seekers. The firm plays a pivotal role in connecting individuals with career opportunities that align with their goals—be it a fresh start, career progression, or a significant career shift.
  • 10. Strong Operational Standards:
    The firm adheres to stringent recruitment operating standards, ensuring efficiency and excellence in every aspect of its work. This commitment to quality has solidified its position as a trusted partner for businesses.

Building a Legacy Under Anu Singh Bagal

Under Anu’s visionary leadership, AB Consulting has become synonymous with trust, innovation, and excellence in the recruitment industry. Her dedication to fostering growth—both for clients and candidates - has made AB Consulting a beacon of reliability and professionalism.

Whether it’s assisting a business in finding the perfect candidate or helping a professional take their next career step, AB Consulting consistently delivers results that exceed expectations.

With its decade-long expertise, advanced systems, and a commitment to creating impactful connections, AB Consulting continues to set new benchmarks in the recruitment landscape.

Visit https://www.abconsulting.co.in/ to learn more 


Travel Trends 2025: Insights from Leading Hospitality Leaders

Travel Trends 2025: Insights from Leading Hospitality Leaders

By Author

Published on December 27, 2024

From green tourism to immersive experiences to multi-generational travel, hospitality leaders highlight key trends that will redefine guest experiences in 2025:

As 2025 draws closer, Indian travellers are curating their travel plans for the year ahead, guided by emerging trends that are reshaping the hospitality landscape. From the growing emphasis on green tourism—promoting sustainable and eco-conscious travel practices—to the pursuit of immersive, one-of-a-kind experiences, the travel industry is undergoing a profound evolution. We speak to four industry leaders to understand the key trends that will define the travel experience for Indian travellers in 2025.

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Immersive Experiences Take Centre Stage 

“As we look at travel trends for 2025, the shift in Indian outbound tourism is significant as discerning Indian travellers seek immersive and authentic explorations that transcend the ordinary. From secluded private islands to curated culinary adventures and wellness retreats, the modern Indian traveller values moments that enrich their perspective and provide a sense of exclusivity.  At RAAYA by Atmosphere, we redefine luxury through bespoke offerings tailored to these evolving aspirations. Anchored in our philosophy of the Joy of Giving, RAAYA’s legacy shines as a beacon of personalised service and curated exceptional experiences, setting a new standard in Maldivian hospitality”  shares Maurice Lucien Van Den Bosch  General Manager of RAAYA by Atmosphere.

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Rise of Multi-Generational Travel

“Multi-generational travel has redefined the luxury hospitality landscape, particularly in India, where deeply rooted family bonds shape travel preferences. As we look to 2025, we will focus on crafting bespoke experiences—engaging adventures for children, tranquil retreats for seniors, or moments of togetherness that transcend generations. At OBLU XPERIENCE Ailafushi, our goal is to curate engaging adventures that spark the imagination of young travellers to serene retreats that provide moments of relaxation for seniors. We elevate this vision through our signature tropical island experience, blending carefree indulgence with vibrant energy. Families can explore invigorating activities that foster connection and revel in a buzzing party vibe that brings everyone together” shares Christopher Baker, General Manager,  OBLU XPERIENCE Ailafushi, Maldives.

Driving Sustainable Hospitality
“As sustainability becomes a key driver in travel decisions, the new year will see a rise in demand for low-carbon, eco-conscious experiences. Travellers are increasingly prioritizing destinations that align with their environmental values. At Jaisalmer Marriott Resort & Spa, this shift is already underway with the launch of an EV-charging station underscoring our commitment to sustainable practices. With more guests seeking to preserve the natural beauty of places like Jaisalmer, a UNESCO World Heritage Site, the trend toward sustainability will continue to shape the hospitality industry,” shares Mr Shiv Bose, General Manager, Jaisalmer Marriott Resort & Spa.

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Timeless Travel Essence

“Travel trends may change, but the essence of exploration remains timeless: seeking new experiences, embracing diverse cultures, and forging connections in places both familiar and unfamiliar. In today’s world, travellers are no longer merely ticking destinations off a list; they are in pursuit of immersive experiences that resonate with their personal values and curiosities. Whether it’s participating in local traditions, engaging with sustainable travel practices, or discovering hidden gems away from the crowds, modern travellers are increasingly drawn to journeys that transform them. It’s about the stories they bring back, the people they meet, and the personal growth they experience along the way,” shares Monica Coppetta, General Manager, OZEN RESERVE BOLIFUSHI.

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FHRAI Urges Government to Bridge Skill Gaps in Hospitality Sector

FHRAI Urges Government to Bridge Skill Gaps in Hospitality Sector

By Manu Vardhan Kannan

Published on December 24, 2024

The Federation of Hotel & Restaurant Associations of India (FHRAI), the world’s third-largest hospitality association, has submitted recommendations to the Ministry of Tourism, Government of India to address pressing human resource challenges in the hospitality industry. From skill gaps to workforce shortages, the sector faces critical issues hindering its growth and global competitiveness.

As a significant contributor to India’s economy and cultural exchange, the hospitality industry is battling a decline in enrolments in hospitality programs, limited real-world exposure for students, and inadequate collaboration between academia and the industry. These challenges have created a mismatch between education and industry needs, leaving critical operational roles underfilled.

Key Recommendations by FHRAI:

  1. Centralized Portal: FHRAI recommends establishing a central portal by the National Council for Hotel Management and Catering Technology (NCHMCT) to connect students with internships and placements.

  2. Updated Curriculums: The curriculum should be revised every 3-5 years to align with evolving industry trends.

  3. Structured Internships: Stronger partnerships between educational institutions and hospitality establishments to offer multi-department exposure through internships.

  4. Balancing Education: A balanced allocation of seats for managerial and frontline roles to address workforce shortages.

  5. Practical Training: Introducing real-world projects like event planning and property management for hands-on experience.

Speaking about the initiative, Mr. K. Syama Raju, President of FHRAI, said:

"The hospitality industry is a cornerstone of India's economy, and addressing the HR and skill gaps is critical for its growth. These recommendations are not just solutions for today, but investments for the future. We urge the Ministry of Tourism to consider these actionable points, as they will help create a sustainable and competitive workforce for India's hospitality sector, while aligning with the vision of 'Atmanirbhar Bharat."

Recent Initiatives by FHRAI:

The FHRAI Centre of Excellence (CoE) recently organized an HR Summit to bring together policymakers, industry leaders, and educators to address these issues. FHRAI believes these reforms will drive innovation, inclusivity, and long-term growth in India’s hospitality sector.

The full report of FHRAI’s recommendations can be accessed here.

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