Hilton has announced an exclusive partnership with Be My Eyes, an innovative app designed to assist individuals who are blind or have low vision. This collaboration aims to provide more accessible experiences for guests across the US and Canada, leveraging AI-powered assistance and live support from specially trained Hilton agents.

Be My Eyes, a popular app offering free assistance through live video and AI, has been a game-changer for visually impaired individuals. Hilton first teamed up with Be My Eyes in 2023 to train the app’s “Be My AI” feature, a tool powered by OpenAI GPT-4, to recognize objects and help users navigate hotel room layouts.

This partnership has now expanded to include Hilton Reservations and Customer Care agents, who are specifically trained to provide real-time support to visually impaired guests during their stay. Guests can now connect with Hilton agents via the Be My Eyes app for personalized assistance, such as adjusting thermostats, operating coffee machines, and more. This service is available across several Hilton brands, including Conrad Hotels & Resorts, Waldorf Astoria Hotels & Resorts, DoubleTree by Hilton, and Hampton by Hilton.

Users in the US and Canada can easily access Hilton’s services through the app's “Service Directory” under the “Hotels” category. This feature allows guests to connect with Hilton agents through live video for on-the-spot assistance, ensuring a more seamless and accessible experience during their stay.

Mike Gathright, Hilton's Senior Vice President of Customer Excellence and Innovation, shared the company’s commitment to inclusive hospitality: “We believe that every guest – regardless of ability or any other factor – deserves a reliable and friendly travel experience, and we are proud to partner with Be My Eyes to make that more of a reality for thousands of Be My Eyes users.”

Hilton’s ongoing efforts to enhance accessibility reflect the company’s dedication to providing inclusive services for all guests. By integrating AI and human support, Hilton is setting a new benchmark for accessible travel.

A Wider Context

This initiative comes at a time when the hotel industry is navigating challenges on multiple fronts. Recently, Hilton workers near Seattle airport joined a strike involving 4,375 hotel employees across the US, including workers from Hyatt and Marriott. These strikes have been taking place in cities such as Honolulu, Boston, San Francisco, and Seattle, as hotel staff push for better working conditions.

Despite these challenges, Hilton’s partnership with Be My Eyes demonstrates the company’s ongoing commitment to guest experience innovation and inclusivity, ensuring that hospitality remains accessible to all.

At the Hotelogix & AxisRooms Connect 2024, ShepHertz showcased its groundbreaking AI technology, marking a significant leap in the hospitality sector. The event, held in partnership with industry leaders like Booking.com, HostBooks Limited, and PayU, highlighted ShepHertz’s advanced AI bot, which transformed guest interactions through seamless touchless check-ins, real-time notifications, and dynamic visitor management. Features such as facial recognition and comprehensive data analytics captivated attendees, demonstrating the AI bot’s potential to enhance the guest experience significantly.

Siddhartha Chandurkar, Founder & CEO of ShepHertz, expressed his excitement about the overwhelming response, noting the unprecedented interest in their AI-driven solutions. The company’s suite of tools, including the AI Concierge, AI Butler, AI-based Banquet Plate Counter, AI Front Desk, and AI-based Interview Assistant, received high praise for their role in streamlining operations and improving guest engagement. Additionally, ShepHertz’s talentanywhere.ai platform impressed many with its AI-driven recruitment process, offering a more efficient and transparent approach to hiring.

The event also featured insights from notable industry figures and saw enthusiastic participation from over 100 hoteliers, underscoring the growing importance of AI in hospitality. As a leader in cloud-based infrastructure and digital solutions, ShepHertz continues to set the standard for technological innovation. Trusted by global companies like IndiGo Airlines and Reliance Entertainment, ShepHertz remains committed to advancing digital transformation with its suite of AI-powered solutions, including talentanywhere.ai and workAnywhere. For more information, visit ShepHertz and talentanywhere.ai.  

About ShepHertz:
ShepHertz is a leading platform company specializing in AI, Big Data, and API technologies. Their mission is to empower enterprises with state-of-the-art technology for agile digital transformation. The company’s product line includes advanced solutions in Facial Recognition, Object Detection, Recommendation Systems, Chat Bots, Anomaly Detection, OCR, and Predictive Analytics. Through platforms like talentanywhere.ai, ShepHertz is dedicated to revolutionizing the recruitment process and creating a seamless, future-ready workforce management experience.

A premier luxury resort located on an artificial island in Dubai, offering world-class accommodations, dining, and entertainment. Renowned for its lavish amenities and impeccable service, the resort is a preferred destination for visitors worldwide seeking an unforgettable experience.

Overview:

The resort faced challenges in managing time and attendance across multiple geographically dispersed locations. The lack of a centralized attendance solution, combined with the slow identification speed of existing palm vein systems, resulted in difficulties tracking employee attendance. Additionally, seamless integration with their current HRMS and payroll systems was a significant concern.

Challenges:

1. Multiple Brands Across Locations: Managing attendance across different locations required a centralized system for unified management.

2. Lack of Centralized Attendance Solution: The absence of a centralized attendance system made monitoring and managing employee attendance difficult.

3. Slow Identification with Palm Vein Technology: The existing palm vein technology caused delays and inaccuracies in attendance records.

4. Complex Database Integration with HRMS: Integrating attendance data with the resort's HRMS was challenging due to different systems and multiple database integrations.

5. Payroll Integration: A seamless integration was needed between attendance records and payroll systems for accurate salary processing.

Solution:

Matrix implemented a comprehensive face recognition time-attendance system, addressing these challenges:

1. Centralized Time Attendance Management: The COSEC CENTRA on-premise solution managed attendance across multiple locations, with COSEC ARGO FACE devices tracking attendance efficiently.

2. Seamless Integration with HRMS & Payroll: Matrix enabled smooth HRMS integration, ensuring accurate attendance data capture and payroll processing.

3. Faster Identification with Face Recognition: The advanced face recognition system improved the speed and accuracy of attendance marking, identifying users in less than 0.5 seconds.

4. Contactless Face Recognition with BluetoothⓇ: The contactless solution enhanced hygiene, safety, and efficiency in attendance tracking through the COSEC ACS mobile app.

Results:

• Centralized Time Attendance Management: Improved management and control of attendance across locations.

• Seamless HRMS & Payroll Integration: Enhanced efficiency and accuracy in processing attendance and payroll data.

• Faster Identification: Reliable and quick attendance records with advanced face recognition technology.

• Contactless Solution: Improved user experience with a focus on hygiene and safety.

Products Offered:

• COSEC ARGO FACEM: Face-based Door Controller with MiFare Card Support

• COSEC CENTRA PLT1000: Platform License for 1000 Users

• COSEC CENTRA FR1000: Face Recognition License for 1000 Users

For further information, please contact:

394-GIDC, Makarpura, Vadodara-390010, India
Call- +91 1800-258-7747
For more, visit: Matrix Face Recognition Case Study