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By Author
Published on October 16, 2023
We have carefully curated this newsletter to ensure it becomes your go-to resource for all things hospitality-related. Whether you are an industry professional, an avid traveller, or simply passionate about the art of hospitality, this newsletter will be your gateway to a world of inspiration, knowledge and unforgettable experiences.
Pillows are more than just bedroom accessories in the hospitality industry. They are essential components that impact the quality of a guest's stay. From ensuring a good night's sleep to meeting diverse guest preferences and maintaining cleanliness standards, the right pillows are a fundamental part of delivering a memorable and satisfying hospitality experience.
This essay explores the diverse roles that pillows play in ensuring a memorable and satisfying hospitality experience.
Pillows play a pivotal role in ensuring a good night's sleep, which is the foundation of a guest's positive experience. A comfortable pillow can make a significant difference in this regard. It is essential to consider guests' diverse preferences, including their sleeping positions, body types, and personal comfort choices. For example, side sleepers may prefer a firmer pillow to support their head and neck, while back sleepers may opt for a softer pillow that allows their head to sink in slightly. Stomach sleepers, on the other hand, might prefer a very thin pillow or none at all.
Pillow Types
Selecting the right type of pillow is equally crucial. The hospitality industry offers a range of options to cater to guests' diverse needs. Common pillow fillings include down, feathers, memory foam, latex, and even buckwheat. Each type boasts unique qualities. Down and feather pillows are soft and fluffy, offering excellent support, but they may not be suitable for guests with allergies. Memory foam pillows are highly supportive and can help reduce muscle tension and pain but might be uncomfortable for some guests due to warmth. Latex pillows strike a balance between down and feather pillows and memory foam, being soft, supportive, and hypoallergenic. Meanwhile, buckwheat pillows are very firm and provide excellent neck and spine support, though they may not be comfortable for everyone.
Pillow Talk
To enhance the guest experience, hotels can offer customization to meet diverse guest preferences in various ways. They can provide a variety of pillow types, including down pillows, feather pillows, memory foam pillows, latex pillows, and buckwheat pillows. Additionally, hotels can offer pillows in different sizes and firmness levels to suit the unique needs of side, back, and stomach sleepers.
Pillow Clean
Hygiene is paramount for a positive guest experience. Clean pillows help create a lasting impression, and guests are more likely to return to hotels where they know pillows are clean and comfortable. While there are no specific industry guidelines for pillow hygiene, several best practices ensure cleanliness. Regular washing of pillows, at least every six months or more often for frequently used pillows or guests with allergies, is essential. These can be machine-washed using warm water and mild detergent, but checking the care label is important. Providing guests with pillow protectors can also protect against dust mites, mold, and allergens.
Pillows not only affect sleep quality but also contribute to the overall ambiance and aesthetics of a hotel room. They can be selected to match the room's decor, whether it's a modern, traditional, or thematic setting. Soft, fluffy pillows can make a bed look and feel more inviting.
Furthermore, pillows can add a personal touch to a hotel room. Hotels can choose pillows with unique designs or patterns that reflect their style or the region's culture. These pillows can be used to create focal points, offer additional seating, or even establish an inviting and cozy atmosphere for guests.
Pillows, in the end, are an integral part of the hospitality industry, playing multifaceted roles that go beyond providing just a good night's sleep. From offering customization to maintaining cleanliness, enhancing room decor, and adding a personal touch, the right pillows are pivotal in creating a memorable and satisfying guest experience. By understanding the preferences of diverse guests, hotels can ensure that their guests have not only a comfortable sleep but also an unforgettable stay.
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By Hariharan U
Published on March 21, 2026
Godrej has always stood for trust and protection in Indian homes, and its latest campaign makes that message impossible to miss. The Security Solutions Business of Godrej Enterprises Group has collaborated with the highly anticipated film Dhurandhar: The Revenge, featuring Ranveer Singh, to launch a co-branded digital campaign that puts Godrej home lockers squarely at the centre of the home security conversation.
The concept is a natural fit. Dhurandhar, as a word and as a character, carries weight: strength, resilience, and an unshakeable sense of dependability. Those are precisely the values Godrej has built its security portfolio around, and the collaboration uses the film's powerful narrative to bring that connection to life in a way that feels culturally relevant and immediately relatable.
A co-branded video featuring Ranveer Singh has been launched across digital platforms, blending cinematic storytelling with a strong product narrative that highlights the robustness and reliability of Godrej home lockers. The campaign is being amplified through YouTube, Connected TV, and Meta platforms, targeting audiences where the conversation about both entertainment and home safety is most active.
Pushkar Gokhale, Business Head of the Security Solutions Business at Godrej Enterprises Group, explained what drew the brand to this collaboration. "Dhurandhar: The Revenge as a concept represents strength, resilience, and dependability, values that are deeply embedded in our brand ethos. By collaborating with a cultural moment led by a dynamic personality like Ranveer Singh, we can bring alive the idea that true strength lies in securing what matters most. Our home lockers are designed to be that unwavering protector for Indian households."
The campaign arrives at a time when Indian consumers are increasingly thinking about both physical and digital safety at home. Godrej's Security Solutions Business has been responding to that shift with advanced home lockers that bring together modern technology and the kind of legacy trust that has been built over decades.
Positioning the product as the true Dhurandhar of the household is a smart and memorable way to make that case, and with Ranveer Singh delivering the message, the reach is guaranteed to be significant.
By Manu Vardhan Kannan
Published on March 16, 2026
Indian Hotels Company (IHCL), India’s largest hospitality company, has announced the signing of a Gateway hotel in Somajiguda, Hyderabad. With this addition, the Gateway brand has reached a significant milestone of a 50-hotel portfolio. The upcoming property will be developed as a conversion project.
Speaking about the development, Ms Leah Tata, Vice President & Brand Leader, Gateway Hotels & Resorts, IHCL, said, “The re-imagined Gateway’s ethos is centred on the idea of creating a ‘Gateway to a Destination’, with hotels that are closely connected to the cultural fabric of the location. This strength of the brand has enabled it to rapidly scale to a 50-hotel portfolio, capturing the growth in business and leisure markets across metros cities, state capitals and commercial centres. With the addition of Gateway Hyderabad, the brand debuts in the city and we are delighted to partner with Mr. D. Siva Rama Raju and Mr. DVS. Soma Raju for this project.”
Located in the heart of Hyderabad, the 225-key Gateway Somajiguda, Hyderabad will offer a range of dining and recreational facilities. The hotel will feature an all-day dining restaurant, a specialty restaurant, a bar and a lounge. Leisure amenities will include a modern gym, health club, swimming pool and treatment rooms.
The property will also cater to meetings and events with extensive conference infrastructure. It will include 11 banquet halls, with the largest spanning approximately 10,000 square feet, supported by multiple meeting rooms, making it suitable for both corporate gatherings and social events.
Commenting on the partnership, Mr D. Siva Rama Raju and Mr DVS. Soma Raju said, “We are delighted to collaborate with IHCL for this project. We look forward to bringing a refreshed hospitality experience to Somajiguda.”
Somajiguda is one of Hyderabad’s prominent commercial and residential areas, known for its corporate offices, retail establishments, and healthcare institutions. Its central location makes it a strategic destination for business travellers as well as leisure visitors.
With the addition of this project, IHCL will have eight hotels in Telangana, including three currently under development, further strengthening its footprint in the region.
Mr D. Siva Rama Raju, an entrepreneur from Andhra Pradesh, began his professional journey in agriculture and civil contracting before establishing himself as a leading real estate developer and hotelier in Hyderabad. He is also recognised for his philanthropic and religious contributions.
Mr DVS. Soma Raju, an MBA graduate from the University of Dubuque in the United States, has gained hands-on hospitality experience both in the U.S. and India. He previously led the development and operations of a hotel in Hyderabad and later co-founded a large-scale 999-bed medical tourism project.
Published on March 10, 2026
The Himalayan O₂ – The Tehri Lake Festival 2026 was inaugurated at Tehri Lake from 7 to 9 March 2026, marking another important step in promoting Uttarakhand as a destination for adventure tourism. The event was officially launched by Uttarakhand Chief Minister Sri Pushkar Singh Dhami at Koti Colony in Tehri.
Addressing a large gathering that included athletes, tourists, and local residents from across India and abroad, the Chief Minister shared the government’s vision of transforming Tehri into a global hub for tourism and adventure sports. He expressed confidence that the scenic Tehri Lake, surrounded by the Himalayas, will soon gain international recognition for tourism, culture, and outdoor adventure activities.
Highlighting the purpose of the festival, Sri Pushkar Singh Dhami said the initiative brings together tourism, sports, environmental awareness, and local culture on a single platform. He noted that Tehri Lake is not only known for its natural beauty but is also emerging as an important centre for adventure sports. The festival marks the third international-level event hosted at the lake in the past two months.
The Chief Minister also spoke about several development projects currently underway in the region. Projects worth more than ₹1,300 crore are being implemented to strengthen tourism infrastructure. These include the development of Tehri Lake, construction of a ring road, and the transformation of Timad village into a tourism village.
Adventure activities such as kayaking, canoeing, jet-skiing, parasailing, and scuba diving are becoming increasingly popular at the lake. The state government is also working on developing modern training facilities to support young athletes from Uttarakhand and help them compete at national and international levels.
During the event, the Chief Minister announced that the Koti Colony–New Tehri Ropeway will be developed to further improve tourism infrastructure in the region.
He also mentioned that Prime Minister Narendra Modi shares a strong emotional connection with Uttarakhand and has consistently encouraged initiatives that support tourism and development in the state. The Chief Minister highlighted other sporting events promoted in Uttarakhand, including the high-altitude marathon at Adi Kailash and the MTB Challenge in Mana Village.
Cabinet Minister Subodh Uniyal said the festival is helping connect different parts of the district while supporting regional development. Tehri MP Mala Rajya Lakshmi Shah added that collective efforts are essential for the overall progress of Tehri and for strengthening its recognition at national and international levels.
Several public representatives and officials were also present at the event, including MLAs Kishore Upadhyay, Vikram Singh Negi, Vinod Kandari, and Shakti Lal Shah, OBC Commission Chairman Sanjay Negi, District Panchayat President Ishita Sajwan, and District Magistrate Nitika Khandelwal, along with athletes, tourists, and local residents in large numbers.
Himalayan O₂ – The Tehri Lake Festival is District Tehri Garhwal’s flagship celebration that brings together adventure, culture, and creativity. The multi-day festival features sports competitions, cultural performances, and artistic showcases, attracting participants from across India. The event aims to highlight regional talent while promoting sustainable tourism and the vibrant spirit of the Himalayas.
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