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Published on February 6, 2024
Vaishakh Surendran, currently serving as the General Manager at Mercure Chennai Sriperumbudur, Tamil Nadu, has accumulated a wealth of experience in the hospitality industry. With over a year and five months in his current role, Vaishakh oversees the operational aspects of the hotel, ensuring a seamless and high-quality guest experience.
"Mercure, a product of Accor, has been actively involved in sustainable practices, notably in the elimination of single-use plastics throughout the hotel. With few exceptions, the hotel has successfully removed single-use plastics from various areas," Vaisakh said while talking about the initiatives taken by the establishment to enhance guest experiences. "Another distinctive feature is our commitment to electric vehicles (EV) for transportation services. Currently, we operate a fleet of 5 EVs, utilized for office transfers and airport transportation. This initiative sets us apart from other hotels in the vicinity, as we promote an eco-friendly and sustainable mode of transportation. Despite the higher cost, we have phased out all diesel and petrol vehicles in our fleet, emphasizing a commitment to sustainability," he added.
"Additionally, our diverse food offerings make us unique. Unlike many hotels, we serve a wide variety of meats, including chicken, mutton, pork, beef, and prawn. While we may not be the ideal choice for pure vegetarians, we strive to cater to non-vegetarian guests by offering an extensive range of options. We recognize the importance of providing familiar food options to guests from different regions, considering their tastes and preferences," he explained about their catering specialities.
Furthermore, the establishment prioritizes organic cooking and has established an organic garden to grow vegetables used in its cuisines. This commitment extends to buffet offerings, where the active promotion of the use of organic vegetables supports local farmers within a 10 km radius. The dedication to organic produce not only contributes to healthier options but also empowers local entrepreneurs and farmers. Additionally, the establishment advocates for the use of organic eggs, including duck and quail eggs, in the buffet breakfast. This approach aligns with their goal of supporting local suppliers and promoting sustainability in its operations.
The hotel actively engages with its team, referred to as "Heartists," a blend of heart and artist. Unlike typical hotels, the employees are equipped with phones and have access to Wi-Fi, enabling them to create content and access training apps during work hours. The hotel embraces technology to cater to the preferences of millennials and Gen Z. Recognizing the importance of mobile devices to the team, the hotel encourages responsible use.
Vasiakh said, "To foster a positive work environment, we organize events such as parties to appreciate our hardworking staff during festive seasons. Our team enjoys outings, movie trips, and even restaurant visits. We provide accommodation, pick-up, and drop-off services, particularly for those working on rotational shifts. About 50% of our employees benefit from transportation services."
Accor conducts an annual employee survey, and they are proud to report that their score surpassed the brand average by 8 points, showcasing employee satisfaction. Additionally, Accor offers competitive salaries, exceeding minimum wage standards. The starting salary is uniform across all positions, promoting equality and growth. Accor avoids on-the-job favoritism, either hiring through industrial training or direct selection.
He also explained that their industrial trainees receive competitive compensation, far exceeding what was offered during management training. Accor maintains limited designations, ensuring swift career growth for employees. From a Guest Service Intern (GSI), one can directly progress to a Duty Manager, significantly increasing their salary. Accor emphasizes continuous engagement and encourages all team members, irrespective of their roles, to interact with guests, ensuring a spotlight on their contributions.
"Our ultimate goal is guest satisfaction, knowing that happy guests lead to sustained business success. By fostering a guest-centric approach across all departments, from kitchen to housekeeping, we aim to consistently exceed expectations and leave a positive impact on our guests," Vaisakh said.
Watch the complete interview at HospitalityNews Official YouTube Channel.
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Published on June 1, 2026
As Indian destination weddings continue to gain global prominence, hospitality brands are creating experiences that seamlessly blend cultural traditions with international luxury. In an exclusive conversation with Hospitality News, Yashwini Naik, Global Account Director – Sales at Shangri-La, shares her perspectives on the evolving landscape of luxury destination weddings and the vision behind Bandhan by Shangri-La.
During the interaction, Yashwini reflects on the inspiration that led to the creation of Bandhan by Shangri-La and how the brand has grown into a dedicated platform for Indian couples seeking culturally authentic celebrations across some of the world's most sought-after destinations.
She also discusses changing wedding preferences among modern Indian couples, the rising popularity of destinations such as Sri Lanka, and the growing demand for personalized, experience-led celebrations that go beyond traditional wedding formats. The conversation further explores how Shangri-La balances bespoke experiences with consistent service excellence across its global portfolio.
Sustainability, another key focus area, also features prominently in the discussion, with Yashwini highlighting how environmentally conscious practices are being integrated into luxury weddings without compromising grandeur or guest experience.
Looking ahead, she shares her vision for the future of Bandhan by Shangri-La and offers valuable insights into how Indian destination weddings are expected to evolve on the global stage.
Our conversation with Yashwini Naik provides a compelling look at the trends shaping one of hospitality's fastest-growing segments. Read the complete interview in the June edition of Hospitality News Magazine, available on our website and in print.
With over three decades of experience in hospitality and nearly 25 years with The Residency Hotels Group, Gopinath Balasundaram has played a pivotal role in shaping one of South India's most respected hospitality brands. In an exclusive conversation with Hospitality News, he shares valuable insights into the group's journey, leadership philosophy, and future vision.
During the interaction, Gopinath reflects on how The Residency Hotels Group has established itself as a benchmark for hospitality excellence through its commitment to “Hospitality with Heart,” blending personalised service, operational consistency, and continuous innovation. He discusses the group's longstanding focus on guest-centric experiences and the importance of preserving individuality across its portfolio while maintaining luxury standards.
The conversation also highlights the brand's investment in technology, modern infrastructure, and manpower development. From intelligent room automation systems and advanced guest comfort features to innovative service solutions, Gopinath offers a glimpse into how technology is enhancing the guest experience while supporting operational efficiency.
Sharing perspectives on international luxury hospitality, he speaks about the group's association with The St. Regis Maldives Vommuli Resort and how the property exemplifies refined luxury, sustainability, and globally recognised service standards.
Looking ahead, Gopinath outlines the group's ambitious growth roadmap, including major developments in Chennai, Madurai, Mysuru, and the Maldives. He also reflects on the defining milestones that shaped his leadership journey, including several successful hotel pre-openings and the evolution of the group's guest-first culture.
The discussion offers an insightful look into the changing dynamics of hospitality, the importance of innovation, and the opportunities that lie ahead for Indian hotel brands.
Our conversation with Gopinath Balasundaram provides readers with valuable perspectives on leadership, growth, and the future of hospitality. To read the complete interview, visit the June edition of Hospitality News Magazine on our website or explore the full feature in our print edition.
Published on May 4, 2026
Fine Acers, a recognised name in hospitality-led real estate, has partnered with Wyndham Hotels & Resorts to introduce the Dolce brand in India, marking a significant step as the country’s tourism and hospitality sector is projected to reach USD 59 billion by 2028. Reflecting on this milestone, Dinesh Yadav, Founder & MD of Fine Acers highlights how the collaboration aligns with rising demand for premium leisure travel, destination weddings, and experiential stays. With existing resorts in Jaipur, Pushkar, and Goa, the company currently operates 200 rooms across three properties and plans to add 700 more keys over the next three years across Jaipur, Jawai, Udaipur, Pushkar, and Coorg, backed by an investment of around ₹600 crore. This expansion will take the total inventory to 1500 rooms across seven properties.
The introduction of Dolce by Wyndham comes at a time when India’s luxury hospitality segment faces a supply gap, with only around 29,000 luxury rooms available nationwide. Positioned to bridge this gap, Dolce integrates business, leisure, and large-scale event capabilities, making it ideal for high-demand markets like Goa and Udaipur, known for strong occupancy rates and wedding-driven demand. Fine Acers’ sale-and-leaseback model supports growth by enabling investors to purchase around 70% of its inventory, which is leased back and professionally managed, offering attractive returns without operational involvement, a model gaining traction among HNIs and NRIs seeking financial and experiential value. Backed by strong industry fundamentals, with hotel demand projected to grow at 10.8% annually against 8% supply growth, the company is expanding into high-demand destinations with a vision to surpass 1500 keys by 2030 and establish itself as a leading player in resort and lifestyle hospitality, while destination weddings and MICE remain central to the strategy, supported by India’s USD 130 billion wedding industry, driving memorable guest experiences and sustained growth.
This engaging exchange offers a glimpse into the evolving landscape of India’s luxury hospitality sector and the strategic vision driving Fine Acers forward. It was truly a great conversation with Dinesh Yadav, and readers can explore the complete feature in the Hospitality News May Magazine, available on our website and in print.
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