You have Successfully logged In !
Already have an account? Login
By clicking Register you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Don't have an account?Register
Enter your E-mail address below, We will send the verification code
Please enter the code send to
Didn't receive the email?Click to resend
Your password has been successfully reset!.
Please login again to access your account.
An OTP has been sent to
Enter the 4-digit code
Published on February 6, 2024
Vaishakh Surendran, currently serving as the General Manager at Mercure Chennai Sriperumbudur, Tamil Nadu, has accumulated a wealth of experience in the hospitality industry. With over a year and five months in his current role, Vaishakh oversees the operational aspects of the hotel, ensuring a seamless and high-quality guest experience.
"Mercure, a product of Accor, has been actively involved in sustainable practices, notably in the elimination of single-use plastics throughout the hotel. With few exceptions, the hotel has successfully removed single-use plastics from various areas," Vaisakh said while talking about the initiatives taken by the establishment to enhance guest experiences. "Another distinctive feature is our commitment to electric vehicles (EV) for transportation services. Currently, we operate a fleet of 5 EVs, utilized for office transfers and airport transportation. This initiative sets us apart from other hotels in the vicinity, as we promote an eco-friendly and sustainable mode of transportation. Despite the higher cost, we have phased out all diesel and petrol vehicles in our fleet, emphasizing a commitment to sustainability," he added.
"Additionally, our diverse food offerings make us unique. Unlike many hotels, we serve a wide variety of meats, including chicken, mutton, pork, beef, and prawn. While we may not be the ideal choice for pure vegetarians, we strive to cater to non-vegetarian guests by offering an extensive range of options. We recognize the importance of providing familiar food options to guests from different regions, considering their tastes and preferences," he explained about their catering specialities.
Furthermore, the establishment prioritizes organic cooking and has established an organic garden to grow vegetables used in its cuisines. This commitment extends to buffet offerings, where the active promotion of the use of organic vegetables supports local farmers within a 10 km radius. The dedication to organic produce not only contributes to healthier options but also empowers local entrepreneurs and farmers. Additionally, the establishment advocates for the use of organic eggs, including duck and quail eggs, in the buffet breakfast. This approach aligns with their goal of supporting local suppliers and promoting sustainability in its operations.
The hotel actively engages with its team, referred to as "Heartists," a blend of heart and artist. Unlike typical hotels, the employees are equipped with phones and have access to Wi-Fi, enabling them to create content and access training apps during work hours. The hotel embraces technology to cater to the preferences of millennials and Gen Z. Recognizing the importance of mobile devices to the team, the hotel encourages responsible use.
Vasiakh said, "To foster a positive work environment, we organize events such as parties to appreciate our hardworking staff during festive seasons. Our team enjoys outings, movie trips, and even restaurant visits. We provide accommodation, pick-up, and drop-off services, particularly for those working on rotational shifts. About 50% of our employees benefit from transportation services."
Accor conducts an annual employee survey, and they are proud to report that their score surpassed the brand average by 8 points, showcasing employee satisfaction. Additionally, Accor offers competitive salaries, exceeding minimum wage standards. The starting salary is uniform across all positions, promoting equality and growth. Accor avoids on-the-job favoritism, either hiring through industrial training or direct selection.
He also explained that their industrial trainees receive competitive compensation, far exceeding what was offered during management training. Accor maintains limited designations, ensuring swift career growth for employees. From a Guest Service Intern (GSI), one can directly progress to a Duty Manager, significantly increasing their salary. Accor emphasizes continuous engagement and encourages all team members, irrespective of their roles, to interact with guests, ensuring a spotlight on their contributions.
"Our ultimate goal is guest satisfaction, knowing that happy guests lead to sustained business success. By fostering a guest-centric approach across all departments, from kitchen to housekeeping, we aim to consistently exceed expectations and leave a positive impact on our guests," Vaisakh said.
Watch the complete interview at HospitalityNews Official YouTube Channel.
We tested Milky Mist paneer, and the results were just as we...
Beanlore Opens Fourth Outlet in Koramangala
IHCL Signs 232-Key Gateway Hotel in Agra, Uttar Pradesh
Miele Showcases Smarter Home Appliances at IFA 2026
Published on October 1, 2026
What does it take to build a hospitality brand that grows with purpose while remaining responsible towards people and the planet? For Vinod K. Tripathi, Chairman of Eco Hotels & Resorts, the answer comes from a journey shaped by diverse professional experiences, sustainable thinking and a clear vision for the future of Indian hospitality.
In an exclusive interview with Hospitality News, Vinod K. Tripathi opened up about the experiences that have influenced his leadership approach and shared his perspective on some of the key changes shaping the hospitality sector today.
His professional journey across taxation, finance, administration, textiles, real estate and renewable energy has offered him perspectives from different sides of business. Reflecting on this experience, Vinod K. Tripathi said, “My professional journey across taxation, finance, administration, textiles, real estate and renewable energy has given me a broad understanding of businesses and institutions.” He also highlighted how public service and private-sector experience continue to influence his approach at Eco Hotels & Resorts.
The conversation then moved towards the changing hospitality landscape beyond India’s major metros. With Tier II and Tier III cities witnessing growing travel demand, Vinod explained how the mid-segment is evolving beyond affordability, focusing instead on dependable service, comfort and relevant experiences.
At the heart of the brand’s philosophy are People, Planet and Profit. Discussing how these principles influence operations, he shared, “Ultimately, sustainability is about balancing responsible growth, guest experience and long-term value.”
The conversation also explored the growing importance of spiritual tourism, particularly through the launch of Eco Satva in Shirdi and Ayodhya, along with the brand’s pure vegetarian dining format, Sahar.
Looking ahead, Vinod outlined an ambitious growth vision, including reaching 5,000 rooms by FY30 and 15,000 rooms across India over the next decade, while maintaining service consistency, operational efficiency and sustainability.
From professional lessons and sustainable hospitality to spiritual destinations and future expansion, our conversation with Vinod K. Tripathi offered a closer look at the philosophy behind Eco Hotels & Resorts and its evolving journey. Check out the complete interview in the Hospitality News October Magazine on our website and explore the full conversation in the physical copy of the magazine.
What does it take to build a hospitality and living brand that earns trust while continuing to evolve across markets? For Sandeep Ahuja, Managing Director of Atmosphere Living & One Atmosphere, the answer lies in consistency, meaningful experiences and a clear understanding of what customers truly value.
In an exclusive conversation with Hospitality News, Sandeep shared insights into the leadership principles that have shaped his journey and the thinking behind the continued growth of Atmosphere Living and One Atmosphere.
Reflecting on the importance of long-term brand building, he said, “The principle that has stayed with me is that a brand is built through consistency, not just visibility.” He further highlighted the importance of trust, transparency and attention to detail in an industry where relationships extend far beyond transactions.
The conversation then moved towards one of the emerging areas in real estate and hospitality, leaseback investments. Sharing his perspective on the model, Sandeep explained, “Leaseback is becoming an interesting proposition by bringing together ownership and professionally managed hospitality.” He also outlined how the approach can create sustained value by bringing real estate and hospitality operations together.
The discussion takes an international turn with Arka Enclave Residences in Dubai, Atmosphere Living’s first project in the UAE. Sandeep described it as an important step in taking the brand’s understanding of branded and serviced living to one of the world’s dynamic markets.
But the vision does not stop there. Speaking about the changing expectations around accommodation, Sandeep noted, “The distinction between residential and hospitality is becoming increasingly fluid.” He sees growing relevance in formats that combine the privacy of a home with the convenience and flexibility of hospitality.
Looking ahead, the brands remain focused on expanding across serviced apartments, branded residences, leaseback-led hospitality and integrated real estate-hospitality formats, while keeping quality at the centre of growth. Our conversation with Sandeep Ahuja offered valuable perspectives on how living, hospitality and real estate are coming together to shape new experiences. Check out the complete interview in the Hospitality News October Magazine on our website and explore the full conversation in the physical copy of the magazine.
Published on September 1, 2026
What does it take to create a hospitality experience that guests remember long after they leave? Is luxury defined by the setting, the service, or by the ability to make every guest feel genuinely understood? For Dushyant Singh, Hotel Manager, Mulberry Shades Bengaluru Nandi Hills, A Tribute Portfolio Resort, the answer lies somewhere deeper, in the art of thoughtful hospitality.
With more than two decades of experience with Marriott International, Dushyant brings a leadership perspective shaped by diverse cultures, markets, hotel operations and multiple successful openings. In an exclusive conversation with Hospitalitynews, he takes us behind the philosophy guiding Mulberry Shades and shares how the resort is evolving as a wellness and lifestyle destination.
From leadership and financial performance to personalised service, Dushyant explores the delicate balance between commercial discipline and creating experiences that build loyalty. His insights reveal why engaged teams, empowered associates and genuine human connections remain central to delivering meaningful hospitality.
The conversation then moves into one of the most significant shifts in luxury travel - the growing demand for wellness and experiential stays. Dushyant discusses how Mulberry Shades, located at the foothills of Nandi Hills, is responding through wellness retreats, culinary experiences, outdoor activities and personalised itineraries designed to help guests reconnect with themselves, nature and loved ones.
But the future of hospitality is not only about wellness. Technology is rapidly transforming the guest journey, raising an important question: Can hotels embrace automation and digital convenience without losing the human warmth that defines hospitality? Dushyant offers his perspective on how technology can support teams while keeping genuine interaction at the centre.
He also shares his vision for Mulberry Shades and the opportunities ahead - from corporate well-being programmes and bespoke celebrations to fitness, mindful activities and nature-based experiences.
Our conversation with Dushyant Singh offers a thoughtful look at how luxury hospitality is evolving and what it takes to remain relevant in a changing travel landscape. It was a great conversation exploring leadership, innovation, wellness and the future of guest experiences.
Discover the complete interview with Dushyant Singh in the September issue of Hospitalitynews, available on our website, and explore the physical edition for the full story and more insights from the world of hospitality.
A platform dedicated to showcase the skills and creativity of hospitality professionals. Share your articles, videos and other content related to the industry and get recognized for your unique perspective and expertise. By posting your content and gaining likes from your own community, we'll categorize your talents and expose them to the hospitality world. Join our community of passionate hospitality professionals and let your talent shine!.
Already have an account?Login
By clicking you agree to the Terms & Conditions and acknowledge our Privacy Policy.
Subscribe for ₹2,000 and receive our monthly magazine for one year (12 months) from the coming month and save 2 months cost.