Manoj Jangid: Blending Sustainability and Luxury at Fairfield Kolkata

Manoj Jangid: Blending Sustainability and Luxury at Fairfield Kolkata

Nishang Narayan

Published on October 2, 2024

In an exclusive interview, Manoj Jangid, Hotel Manager at Fairfield by Marriott Kolkata, opens up about his transformative approach to hospitality that seamlessly blends sustainability with exceptional service. With over 20 years of experience at prestigious brands like Taj, Hyatt, Accor, and Marriott, Manoj’s journey is a testament to his commitment to excellence.

People-First Leadership
Manoj emphasizes a people-first leadership style, fostering a positive culture within his team. He aligns his management approach with Marriott’s core values—putting people first, pursuing excellence, embracing change, acting with integrity, and serving the community. His commitment to empathy and transparency empowers team members to take ownership of guest interactions, ensuring a memorable experience for every visitor.

Innovative Guest Experiences

At Fairfield Kolkata, Manoj prioritizes personalized guest experiences using advanced data analytics. Tools like Guest Voice help the hotel anticipate and meet guest needs, while sustainability initiatives, such as eco-friendly amenities and locally sourced dining options, enhance the overall experience. His focus on empowering staff to exceed guest expectations plays a vital role in creating unforgettable stays.

Strategic Management and Crisis Preparedness

Managing the hotel involves balancing multiple priorities. Manoj holds regular cross-departmental meetings to ensure alignment and foster teamwork, crucial for delivering top-tier service. His proactive approach to crisis management was highlighted during a severe weather event, where thorough preparation allowed the team to secure the property and ensure guest safety with minimal disruption.

Commitment to Sustainability

Sustainability is at the heart of Manoj’s vision for Fairfield Kolkata. The hotel embraces Marriott’s SERVE 360 initiative, implementing energy-efficient practices and promoting responsible travel. These efforts not only contribute to environmental goals but also enhance the guest experience.

Vision for the Future

Looking ahead, Manoj aims to position Fairfield by Marriott Kolkata as a leader in sustainable hospitality. By leveraging technology and adopting the latest green practices, he plans to continue personalizing guest experiences and exceeding expectations.

Found these insights interesting? Then you’ll love our HospitalityNews E-Magazine, where you can catch the full interview with Manoj Jangid and dive deeper into his thoughts on sustainability and leadership. Prefer something tangible? We offer physical copies of our magazine that you can hold and enjoy! For just ₹200, grab a single issue, or subscribe for a year at an amazing price of ₹2000—saving you 16.67%! Experience the quality of our physical magazine as it delivers the latest trends and stories in hospitality right to your doorstep. Simply visit our website, click "Buy Print Magazine," fill in your details, and get ready to explore the world of hospitality like never before. Whether you choose a single issue or twelve, we’re sure you’ll enjoy reading with a cup of coffee!


Vilas Pawar on Lemon Tree’s Franchise Success & Future Growth

Vilas Pawar on Lemon Tree’s Franchise Success & Future Growth

Vilas Pawar

Published on February 1, 2025

Vilas Pawar, CEO of the Managed & Franchise Division at Lemon Tree Hotels, is steering the brand’s ambitious expansion with a focus on an asset-light growth model. With an illustrious career spanning top hospitality brands like Taj Hotels, Hyatt, Radisson, and Choice Hotels International, Pawar brings a wealth of experience in franchise development. Recognized among the Top 50 Leaders in Franchising by Franchise India, he is now leading Lemon Tree’s push toward 20,000+ rooms in the next five years while maintaining high-quality service and operational efficiency.

In his conversation with Hospitality News, Pawar discusses how Lemon Tree is tapping into Tier II, III, and IV cities, bringing quality accommodation to emerging markets like Chandausi, Marpalle, and Sri Ganganagar. He highlights the role of the Keys brand—Keys Prima, Keys Select, and Keys Lite—in driving franchise growth while maintaining flexibility. Pawar also delves into the company’s eco-friendly initiatives, ensuring sustainability remains at the forefront of their expansion.

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Technology is another game-changer for Lemon Tree, with AI-driven dynamic pricing, automation in revenue management, and an e-concierge system enhancing guest experiences. Pawar also sheds light on an unexpected strategy that has set Lemon Tree apart—On-Demand In-house Service Associates (ODIs), a unique approach that blends efficiency with personalized hospitality.

As the franchising model gains momentum in India, Pawar believes it will play a significant role in shaping the future of the hospitality industry over the next decade.

Want to dive deeper into his insights? Read the full interview in Hospitality News’ February issue! Subscribe today or DM us to order your copy.


Namu Kini on Making Veganism Mainstream in India

Namu Kini on Making Veganism Mainstream in India

Namu Kini

Published on February 1, 2025

Namu Kini is at the forefront of India’s vegan revolution. As the founder of Namu Recommends, she has built a thriving platform that champions plant-based businesses and sustainable living. Since launching the Namu Recommends Vegan Market in 2021, she has hosted 13 successful events, making veganism more accessible to the masses. Additionally, her work with the Veganuary Festival has created a vibrant space for individuals to explore and embrace a plant-based lifestyle. Beyond food, her efforts extend to fashion, eco-friendly products, and wellness, fostering a strong, conscious community.

In an exclusive interview featured in our February magazine, Namu shares how her journey began as a simple initiative on Instagram and quickly transformed into a full-fledged movement. She recalls how her early markets had only a handful of stalls, yet the demand was so high that they sold out within hours. Today, her events host over 120 vendors, drawing thousands of attendees, including non-vegans who are curious about plant-based alternatives.

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She also discusses the challenges of mainstreaming veganism in India, emphasizing that while passion is important, vegan businesses must adopt strong market strategies to thrive. She highlights key milestones, such as having brands from her market supply dairy-free alternatives to Bangalore International Airport, proving the growing demand for plant-based options.

For insights into Namu Kini’s inspiring journey, her vision for the future of veganism in India, and how she’s fostering a more sustainable world, read the full interview in our February edition of Hospitality News magazine.Subscribe today or DM us to order your copy.


Akshay Gupta of Tivoli Group: Shaping the Future of Luxury Hospitality

Akshay Gupta of Tivoli Group: Shaping the Future of Luxury Hospitality

Akshay Gupta

Published on February 1, 2025

In an exclusive interview featured in our February issue, Akshay Gupta, the Executive Director of Tivoli Group, takes us on a journey through the evolving landscape of luxury hospitality in India. Known for his blend of global education and local expertise, Akshay’s leadership has been instrumental in steering the renowned Tivoli Group toward sustainable growth and unparalleled guest experiences.

Tivoli Group, established in 1988, is synonymous with luxury and elegance, offering a range of properties across India, from stunning wedding venues to exclusive resorts. Under Akshay's guidance, Tivoli has expanded its footprint with new properties in prime locations like Noida, Dwarka, and Jim Corbett. His approach to hospitality revolves around innovation, ensuring each property reflects Tivoli’s core values of elegance, sophistication, and personalized service.

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In the interview, Akshay discusses the importance of sustainability in today’s luxury hospitality market, highlighting how Tivoli’s eco-conscious initiatives, like energy-efficient systems and sustainable sourcing, are redefining the luxury experience. He also shares his vision for diversifying Tivoli’s offerings, such as the iconic 'The Upper HSE,' which seamlessly combines innovation and exclusivity, making it a go-to venue for high-profile events.

Akshay’s leadership focuses on one core idea: delivering unforgettable experiences. Whether it’s a lavish wedding or a corporate gala, Tivoli Group’s attention to detail and commitment to excellence shine through.

To discover more about Akshay Gupta’s insights on the future of luxury hospitality, sustainability, and his vision for Tivoli Group, read the full interview in the February issue of Hospitality News Magazine. Subscribe today or DM us to order your copy.