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Published on October 2, 2024
In an exclusive interview, Manoj Jangid, Hotel Manager at Fairfield by Marriott Kolkata, opens up about his transformative approach to hospitality that seamlessly blends sustainability with exceptional service. With over 20 years of experience at prestigious brands like Taj, Hyatt, Accor, and Marriott, Manoj’s journey is a testament to his commitment to excellence.
People-First LeadershipManoj emphasizes a people-first leadership style, fostering a positive culture within his team. He aligns his management approach with Marriott’s core values—putting people first, pursuing excellence, embracing change, acting with integrity, and serving the community. His commitment to empathy and transparency empowers team members to take ownership of guest interactions, ensuring a memorable experience for every visitor.
Innovative Guest Experiences
At Fairfield Kolkata, Manoj prioritizes personalized guest experiences using advanced data analytics. Tools like Guest Voice help the hotel anticipate and meet guest needs, while sustainability initiatives, such as eco-friendly amenities and locally sourced dining options, enhance the overall experience. His focus on empowering staff to exceed guest expectations plays a vital role in creating unforgettable stays.
Strategic Management and Crisis Preparedness
Managing the hotel involves balancing multiple priorities. Manoj holds regular cross-departmental meetings to ensure alignment and foster teamwork, crucial for delivering top-tier service. His proactive approach to crisis management was highlighted during a severe weather event, where thorough preparation allowed the team to secure the property and ensure guest safety with minimal disruption.
Commitment to Sustainability
Sustainability is at the heart of Manoj’s vision for Fairfield Kolkata. The hotel embraces Marriott’s SERVE 360 initiative, implementing energy-efficient practices and promoting responsible travel. These efforts not only contribute to environmental goals but also enhance the guest experience.
Vision for the Future
Looking ahead, Manoj aims to position Fairfield by Marriott Kolkata as a leader in sustainable hospitality. By leveraging technology and adopting the latest green practices, he plans to continue personalizing guest experiences and exceeding expectations.
Found these insights interesting? Then you’ll love our HospitalityNews E-Magazine, where you can catch the full interview with Manoj Jangid and dive deeper into his thoughts on sustainability and leadership. Prefer something tangible? We offer physical copies of our magazine that you can hold and enjoy! For just ₹200, grab a single issue, or subscribe for a year at an amazing price of ₹2000—saving you 16.67%! Experience the quality of our physical magazine as it delivers the latest trends and stories in hospitality right to your doorstep. Simply visit our website, click "Buy Print Magazine," fill in your details, and get ready to explore the world of hospitality like never before. Whether you choose a single issue or twelve, we’re sure you’ll enjoy reading with a cup of coffee!
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Published on November 4, 2024
As the culinary world embraces innovation, Sanandan Sudhir emerges as a pioneering force with his groundbreaking invention, On2Cook. Hailing from Jalandhar, Punjab, Sanandan’s journey reflects a unique blend of passion and expertise. Armed with an engineering degree from the National Institute of Technology in Jamshedpur and a postgraduate degree in Industrial and Product Design from the National Institute of Design, he has cultivated a remarkable career over two decades.
Sanandan's experience at GE Healthcare in Bangalore, where he made significant contributions to industrial design and innovation, laid the groundwork for his entrepreneurial venture, InventIndia Innovations. Today, he is transforming the cooking landscape by leveraging technology to create seamless and enjoyable cooking experiences.
In our conversation, Sanandan shares the fascinating journey behind On2Cook, touted as the world's fastest cooking device. He discusses the challenges he faced during its development, the revolutionary impact it has on traditional cooking methods, and how it enhances efficiency in both professional and home kitchens. With On2Cook reducing cooking time by 70% and saving 40% energy, Sanandan explains how it caters to modern lifestyles while preserving essential nutrients in food.
Sanandan delves into the integration of AI in On2Cook, discussing its ability to automate recipe guidance and streamline kitchen operations. He emphasizes the importance of innovation in the HORECA sector, where On2Cook's unique features can significantly reduce labor costs and improve service times.
Furthermore, he highlights the significance of securing global patent protection for On2Cook, which has enabled the brand to confidently enter international markets. Sanandan shares his vision for the future of cooking technology, hinting at exciting developments in automation and portable cooking solutions.
Join us as Sanandan Sudhir provides valuable insights into the future of culinary innovation and how On2Cook is poised to revolutionize cooking as we know it. You can check out the complete interview in the November issue of Hospitality News, available on our website.
In the heart of Bengaluru's vibrant hospitality scene, Gaurav Sinha stands out as a seasoned professional dedicated to enhancing the guest experience at JW Marriott Bengaluru. With over two decades of experience in the industry, Gaurav has honed his skills across renowned establishments like Taj and The Leela, where he developed a profound understanding of luxury service standards.
In an exclusive interview, Gaurav shares his journey through the evolving landscape of luxury hospitality. He highlights the importance of adaptability and innovation in a competitive market, particularly in a city that is constantly evolving. Gaurav emphasizes JW Marriott's commitment to sustainability, detailing initiatives that blend luxury with environmental responsibility, which is increasingly important to today’s travelers.
Gaurav also discusses the significance of personalized service, explaining how technology is enhancing guest interactions without compromising the warmth and intimacy that define luxury hospitality. His insights reflect a broader trend within the industry, where the focus is shifting towards creating unique, memorable experiences that resonate with guests on a personal level.
As he reflects on the hotel's journey over the past decade, Gaurav recounts notable moments that exemplify JW Marriott's commitment to excellence and community engagement. He shares stories of how the hotel has adapted to meet changing guest expectations, fostering a culture that prioritizes both luxury and genuine connection.
Join us as Gaurav Sinha delves into his vision for the future of hospitality and what it takes to maintain the high standards synonymous with the JW Marriott brand. This interview promises to be an enlightening exploration of the art of luxury service, perfect for anyone passionate about the hospitality industry. You can check out the complete interview in the November issue of Hospitality News, available on our website.
In an exclusive interview, Vikas Sood, the General Manager of The Leela Gandhinagar and the Mahatma Mandir Convention & Exhibition Centre, shared valuable insights into the hospitality landscape. With nearly two decades of experience with renowned brands like Taj, Hyatt, Accor, and Marriott, Sood's expertise has been instrumental in establishing The Leela Gandhinagar as a premier destination for luxury and MICE events.
When we inquired about his approach to ensuring high hotel customer service and guest satisfaction, he emphasized, “Our vision at The Leela Gandhinagar and Mahatma Mandir Convention and Exhibition Centre has always been to offer an unmatched blend of luxury, world-class hospitality, and state-of-the-art facilities. By combining the elegance and opulence of The Leela with the scale and versatility of Mahatma Mandir, we’ve created a unique destination that caters to both discerning luxury travelers and large-scale MICE events. A key part of our success has been our unwavering commitment to service excellence, ensuring that every guest experience is distinguished by warmth, personalization, and attention to detail."
We also asked Sood how he stays updated on industry trends and implements innovative practices in the hotel. He remarked, “The hospitality industry has changed a lot in the past few years. Technology is playing the key role of an enabler and it will continue to have an increasingly important role in the industry in the coming years. At The Leela Gandhinagar, we closely monitor industry shifts and customer preferences, allowing us to anticipate changes and adapt accordingly. We have implemented cutting-edge technology, ensuring we meet the evolving needs of our guests. Our focus on sustainability, unique cultural experiences, and strategic collaborations has helped us maintain our position as a leader.”
The conversation with Sood highlighted his commitment to excellence and innovation within the hospitality sector. For those interested in delving deeper into his insights, you can check out the complete interview in the November issue of Hospitality News, available on our website.
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